Trusted Agent profile · Chester
★★★★★
136 reviews across 3 platforms
Grosvenor House, 13 Grosvenor Street, Chester, CH1 2DD
Thomas Property Group's office in Chester, at Grosvenor House, is rated 3.6 out of 5 across 136 reviews on three platforms, including 126 Google reviews rated 3.8.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
GoogleFantastic service from the property manager Carrie! Fantastic customer service from start to end. Highly recommend using Thomas Property Chester if you want excellent customer service and professional service these are the property experts!
5/5
GoogleMy experience with Thomas Letting Group has been faultless. Every question and query was answered thoroughly by very friendly and helpful staff. I would recommend them to anyone and wouldn't hesitate to let through them again. Thank you for a great tenancy and experience!
5/5
GoogleQuick and friendly communication. We've had an easy and positive experience with any team member we have spoken to for our new rental.
5/5
GoogleOverall great experience and very friendly & helpful! Me and partner look forward to moving in to our first property together, thank you to all the team at Thomas Property Group - Chester
4/5
GoogleGreat offering for rental properties, very friendly and service oriented. Check-out of the previous tenants could have been done a bit more thoroughly (e.g.things left behind) but overall very happy with our Thomas Group experience thus far. Keep up the good work!
5/5
GoogleThank you to all the letting agents involved in my move. From viewing to completion, the whole process has been 100% professional and extremely efficient. Excellent customer service.
5/5
GoogleThomas Property Group have been wonderful. They are always friendly and polite and willing to help however they can!
1/5
GoogleDreadful service from monotone estate agent when enquiring about a property, sounded like she couldn’t care less, responded in a very rude and blunt manner, cheer up eh?
1/5
GoogleDue to legal reasons I can't give details. Let's just say it's been a very expensive lesson in life. 1* rating is the lowest I could post, should be a zero. Avoid !!
5/5
GoogleRented my house through them and had excellent service from start to finish. Have used other letting companies in the past but Thomas Property are by far the best. Thanks for making our move easy and stress-free.
1/5
TrustpilotBe very careful with this company
Be very careful with this company. Their contract is very onerous, ask them before you sign, if the contract is the same as other Chester agents. Ask your solicitor to look over the contract before you sign.
1/5
GoogleAfter viewing with them, I would never put my property on the market with them. They were late, untidy, knew nothing about the property and told me things that should have been private to the vendor.
4/5
GoogleGreat customer service, all questions answered promptly by their friendly, helpful staff. Thank you for helping our move go so smoothly!
5/5
GoogleI would like to say a big thank you to Thomas sales team. They successfully sold my house very quickly and where all extremely efficient and friendly. Kind regards Michelle.
5/5
GoogleExcellent service for local landlords, and from speaking with my tenants, they have all had a really positive experience with the Thomas team as well. Efficient, responsive and a real understanding of the Chester market
5/5
GoogleI’ve used Thomas property on a number of occasions and have always been impressed by the level of professionalism from the staff, very responsive and knowledgeable. Great job!PositiveResponsiveness, Professionalism
5/5
GoogleHave always been pleased with all my dealings with TPG and the management service that they provide.
1/5
GoogleWere a pleasure to deal with until you sign on the dotted line.NegativeProfessionalism
5/5
GoogleGood communication and assistance - the issue was addressed in an efficient way.
4/5
GoogleVery helpful and always willing to give advice at only a short phone call or email away. Would definitely considered letting through them again!
5/5
GoogleGood at communicating and patient as well..Would recommend to friends
1/5
GoogleThis company is the worst I’ve ever come across they charge unbelievable money they never fix anything that’s broke stay away from them
1/5
GoogleTerrible. Best not to engage with their services if you value your money!
5/5
GoogleEveryone in the team was really helpful and professional. Would highly recommend.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Thomas Property Group's Chester office has 136 reviews across three platforms: 126 on Google, 5 on Yell, 5 on Trustpilot (across the whole business).
Thomas Property Group Chester is rated 3.6 out of 5 across all 136 reviews, and 3.8 out of 5 on Google from 126 reviews.
Thomas Property Group Chester, Grosvenor House, 13 Grosvenor Street, Chester, CH1 2DD.
