5/5
GoogleProfessional, fast, reliable. Special mention to Ashley who had the patience to deal with all of our requests 🙂 …
Trusted Agent profile · Chester
Thomas Property Group Chester reviews
★★★★★
136 reviews across 3 platforms
Grosvenor House, 13 Grosvenor Street, Chester, CH1 2DD
Thomas Property Group's office in Chester, at Grosvenor House, is rated 3.6 out of 5 across 136 reviews on three platforms, including 126 Google reviews rated 3.8.
Reviews
Every review we hold for the Chester office, from every platform, shown as written. First names only.
Google1/5
GoogleI was very disappointed with my experience. rang to arrange a viewing of a property in waverton and was told tenants were still in so would have to check with them, fair enough. didnt hear back so rang again to see if anything had been sorted... it was a different girl so she went to find out. I'd originally told them my partner and I work mon-fri so could it be weekend or evening... she came back with an appt for mon 9am, no good for us so again asked if it could be evening or weekend.... last appt is 5.15, we dont get home til 5.30, no chance of an extension of 15 mins, and dont do weekends as it's in waverton!!.... there is an office in waverton! the girls attitude was appalling and no compassion or any apologies... so unless we both take time off work we cant view the property....
1/5
GooglePlease do not use Thomas property group. Awful company, give decent estate a terrible reputation. Please read the reviews on Google before instructing these people. These people tried bully my wife that we had to keep our property on the market and threatened with legal action if we took the for sale board down. Absolutely clowns. It's a shame I have to give this shower 1 star. DO NOT USE THESE PEOPLE. They are all smiles but will turn on you.NegativeProfessionalism
5/5
GoogleHaving recently sold a property via Thomas Property Group and moved managed my lettings over to Paul, Kelly and the team at the City Office, I can highly recommend. Great personal service, highly professional and a pleasure to work with.
1/5
TrustpilotAvoid this company at all costs!
I had to report TPG to The Property Redress Scheme following their refusal to pay me any of the month's rental paid by my former tenants to re- advertise the property having left it before the end of their tenancy. This, despite TPG having already agreed to charge me half their usual fee, which left me £930 out of pocket.
1/5
YellRouge letting agent
Do not go anywhere near this so called business.. I did hear bad things about them.. but I did not think it could be that bad.. well I was very wrong.. my own experience was just terrible.. maintenance issues raised were totally ignored by one particular arrogant and condescending member of staff that acted as though the property was theirs during inspections.. they have lied and not told the landlord of any issues.. then issued an eviction notice just so they could cash in on their ridiculous moving out fees before they become illegal.. please beware it’s just not worth it!!!
1/5
GoogleIn 2016 I rent a house with Thomas Property Group, the landlord was coming into my house without notice, break my brand new wardrobe..etc.I contact Thomas to have a conversation with the landlord and they refused , absolutely ignore me even if in the contract was saying the landlord cannot come to your house without you letting know, I wrote a negative feedback on Thomas and at the end of my contract I WAS CONTACTED BY ONE OF THE MANAGERS TO DELETE THE MESSAGE IF I WANT MY DEPOSIT BACK. You, people who want to rent with Thomas judge now.
1/5
GoogleSo when it came to moving out after 6 months I expected to receive my deposit almost immediately due to my experience with other estate agents, this was not the case, it took over a month. I have experience with others such as Passion for Property where I got the FULL refund just 1 week later. Just to move out I got charged a rediculous amount: - £102 to move out of the property ('Paperwork') - £125 for works to be done (2 light bulbs and batteries for a smoke alarm) - £48 for the incovenience to them of picking up the phone to call the contractor - £170 for the cleaning charges (TAKE NOTE: They first said it would cost £250 and I argued to provide the receipt and it was reduced to £170) Total: £445 Absolutely ridiculous and I urge you to stay away.
1/5
GoogleShould have read the reviews first! Was not aware of the hidden charges, for example the "move out fee" of £85. On top of that, they do not have an emergency line of contact, for example when your 1st floor toilet floods the living room in the middle of the night! But the biggest hassle was when the built in fridge broke down. Only part of it was working and it barely held our products cool. Had to throw lots of stuff away... it was not fixed until the date we moved out. (that was 4 months since we flagged the fridge problem) Each time we called the agency, they told it's either already ordered or they will ask the landlord what he wants to do.. Although, we knew that the landlord had given the green light to replace the fridge! When our tap in the kitchen broke - no one bothered to fix it, we told about the problem several times over a period of 3 months. Overall - very unpleasant experience.
1/5
GoogleAs the owner of several businesses - one being a property portfolio - I put customer service at the very top of my priority list. Unfortunately Thomas Property Group appear to place it at the bottom of their list. When their representative failed to appear for a viewing and I had the audacity to complain, a very supercilious elderly gentleman put the phone down on me. Unforgivable in any circumstances. I shall now be taking my property searches elsewhere and would suggest others do the same.
1/5
YellBe careful
Our family took a tenancy out with this firm for no insignificant amount. Appears there was problems with the former tenants and we had the police frequently visiting in the early hours. It was a managed let but this firm plus the landlord refused to help out at all. In the end we had to terminate the tenancy at a loss as our young children where noticing the police, so too the neighbours.This firm threatened us that they would sue if we left reviews on this. We are on super high incomes and more than happy to share our experience.
1/5
YellVery Poor
We have used this letting agent without checking any review and it was a mistake.Service was very poor and communication was very "shabby" with honesty clearly not a top priority. We tried to get the landlord name and address only to have been given 3 different names as representative?We had a leak in the house and after 4 months that was still unresolved.Best part being when we left we were charged for the water damage of the leak but they were unable to provide any invoice?Overall I would suggest that you use someone else as there is much better in Chester.
1/5
GoogleA lot of problems with police and former tenants. The estate agency did little to resolve the issue despite it being a managed let. In the end we had to terminate our tenancy and lose money on the rental but it wasn't right having our children getting woken up in the very early hours by the police. I'd not recommend this agency at all. By the way, they threatened to sue me if I placed this review.
5/5
GoogleMoving in next week. TPG could not have been any more helpful through the lettings process. - Quick on comms - Polite and friendly - Take the time to explain any queries I had Many thanks to the team for helping my partner and I rent our first property together!
1/5
Googleso unprofessional. every representative speaks to you like dirt and can’t even give you a straight answer. save yourself the hassle and just don’t bother
5/5
GoogleA faultless experience with Thomas Property from start to finish! Always there to answer the phone about any queries and dedicated to finding us the best place! They handled all of the ins and outs very professionally and made the move very simple. They even contacted us after to ensure we settled in perfectly and helped us to find extra parking for our visitors! Top experience all round! Thank you!
5/5
GoogleExcellent estate agents. Seemless renting process for tenants. Would highly recommend
5/5
GoogleFantastic company. Very professional and attentive. No question was too much (and I ask a lot!) Attentive in viewing and helped my partner and I both during the process. Definitely recommend. Thank you again!
5/5
GoogleI have been renting with Thomas Property Group for 4 years now and they've been consistently amazing. Always lovely and helpful and quick to respond to any queries or concerns. I rate them so much we chose to rent with them again when it came to moving house.
5/5
GoogleThe whole team at Thomas Property were really helpful throughout the entire process of acquiring a tenancy in the house we're about to move in to. They were always on hand to answer any questions and their quick responses to emails made it stress free.
5/5
GoogleHaving owned Investment property throughout the UK in my 30 years as a landlord, it is safe to say that Thomas Property Group is far better at letting and managing my Chester properties than any of my other agent around the UK. Their attention to detail, speed of finding new tenants, and general desire of all the staff to help is second to none. I cannot recommend them highly enough.
1/5
GoogleTried to phone and speak to someone about a property I had seen for sale and just couldn't get through to anyone...absolute waste of time...feel sorry for people selling with them.
5/5
GooglePaul has found me two tenants for my property in the last 5 years, and was very helpful in selecting the right tenants. Thomas Property advised on the lease side of things, and have made sure all my certificates are in date, arranging an electrician when needed. Current tenants are very reliable.PositiveResponsiveness, Value
1/5
GoogleAd hoc approach to customer service. Please beware of the opaque sales contract this business uses, as the propriter will use it to extract unfair charges at every opportunity. Thankfully there are plenty of alternative sales and letting agents to choose from in the Chester region. Don’t believe the hype on their website the marketing data referencing their “Best in Class” performance is over 3 years old.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Thomas Property Group Chester
How many reviews does Thomas Property Group Chester have?
Thomas Property Group's Chester office has 136 reviews across three platforms: 126 on Google, 5 on Yell, 5 on Trustpilot (across the whole business).
What is Thomas Property Group Chester's rating?
Thomas Property Group Chester is rated 3.6 out of 5 across all 136 reviews, and 3.8 out of 5 on Google from 126 reviews.
Where is Thomas Property Group's Chester office?
Thomas Property Group Chester, Grosvenor House, 13 Grosvenor Street, Chester, CH1 2DD.
