Savills New Homes Chester reviews

★★★★★ 1/5

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Awful

Awful. The team at Victoria Park found me a tenant who used the flat as a brothel. After 5 weeks the flat was raided by police and my front door was broken down. Sandy had promised me that he’d rent out the flat again for free but then went back on his word and said I would have to pay the full fee again. I’ve never experienced so much stress. Am now using OpenRent and found some lovely tenants who I was able to vet myself.

Jess · 13 May 2021

★★★★★ 5/5

Trustpilot

Excellent, professional service

We completed our house purchase via Savills of Telford in March. Tony, Beccy and Clare were extremely helpful throughout the process and worked hard to ensure the sale was as stress free as possible for us.

Guy · 20 April 2020

★★★★★ 1/5

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Property sale agreed in Islington

Property sale agreed in Islington, conveyancing process is taking place. Other than me (the owner) Savills have the only other set of keys. The buyer sends the agent a photo of an open Juliet balcony door and Savills forward me the photo this evening. I’ve not been to the property since June. Why am I only hearing about this now? It’s been over a week since Savills were last at the property and this door has never been an issue before. Savills may have cost me the sale, or at the very least caused anxiety to the buyer. My wife spoke to the agent this evening to be told that this has been an ongoing problem, and yet we are only hearing about it now. Very disappointing. At the very least, with an agent, you’d expect the property to be made secure before leaving and if it is not, you’d expect to be informed. It’s now raining and who knows what damage has been caused

Mr · 3 May 2021

★★★★★ 5/5

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Fantastic service from the whole team

Tiffany was a great help throughout the process and with Savills everything was completed on time and really easily. Great company, will use again should we need to.

Katie · 17 January 2022

★★★★★ 5/5

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House sale through Savills, Bishops Stortford

We have have just sold our house through Savills, Bishops Stortford branch and wanted to give a review, in particular to the agent who dealt with our sale. She was very supportive throughout, knowledgeable, friendly, proactive, professional, approachable and she always communicated with us. Our sale was not straightforward and she always problem solved and saw that things moved forward by contacting various solicitors and other members in the chain. She fully understood the emotional impact that house selling can have on all parties involved and managed to mitigate this. She was always there for us and we can’t thank her enough.Savills are very lucky to have such an agent. All members of the team were helpful and respectful, but our main dealings were with this agent. It helped a lot to have the same, amazing agent, dealing with our sale throughout the process.The only suggestion I would make to Savills as a company, would be to give a more realistic initial valuation, otherwise there are unnecessary delays to the selling process. This was partly my fault for not obtaining more valuations, but during the pandemic, the less people we had coming to the house the better.Apart from this I cannot fault Savills and would not hesitate to use them again. From ours and friends recent experience, we realise all estate agents are not created equal. It pays to get a good one.

Jacqueline · 8 April 2021

★★★★★ 2/5

Trustpilot

Even the buyer complained about them as well!

It started well with the whole of the Putney office trooping out to my home once I'd commissioned them to sell it. They were suited, booted and, I remember, awkwardly polite. But it showed commitment and I was impressed. No other estate agents have done that before.But, around that time, what was less impressive was once seeing the Partner (one of the office heads) for that office throwing a lit cigarette out of his car window very close to his office location at a key junction. He and the Savills brand came across as cheap and dismissive when he did that.Although they should get credit for finding the eventual buyer, the main point of contact came across as charmless, joyless and desperate for his commission rather than being focused on what I as his client wanted. It was too often all about him in phone calls and emails, and not about me, his client. It got so noticeable I even said so in an email to him, albeit light-heartedly.Also, this guy acted like he was working for the buyer and not me as the seller! He was dismissive of my suggestions (there was a cladding issue) and didn't always do what he said he was going to do. Revealingly, even the buyers complained about him to me - unprompted! They felt as strongly about him as I did.In fact, it got to the point where I asked for this Savills sales rep to be taken off the case as I couldn't trust his attitude or his ability. So someone more senior took over.But, overall, I had to cajole and corral them to get honest and BS-free answers. They weren't as effectively proactive as other estate agents some of my friends were dealing with at the time. And the contrast between what my friends experienced and what I did was frustratingly striking. Perhaps because estate agents working for Savills think they don't need to make the effort because...it's Savills.So I've given them 2 stars as opposed to 1 star because they have one or maybe two good people I dealt with and because they found a buyer. But after that they were pedestrian and definitely not worth the 5-figure commission figure I paid them for the sale.They really need to sharpen up their act. Again, and revealingly, when I offered some kindly phrased and balanced and constructive feedback, it was received with a charmless defensiveness by the very person who should have taken a more intelligent approach to it to help improve how they operate. And they need to adapt to improve...although that didn't come across!

A · 3 April 2021

★★★★★ 5/5

Trustpilot

Extremely professional

Savilles were extremely professional in selling my house and achieved more money than I thought was possible. When the sell was in jeopardy through incompetent solicitors, Matthew stepped in and helped save the day. Would recommend 100%

R · 21 September 2019

★★★★★ 5/5

Trustpilot

Friendly and professional sevice

Olivia at Savills in Sevenoaks was incredibly professional, helpful and positive. She made the whole re-letting experience easy and stress free, despite the difficulties of COVID and a final hour cancellation by a tenant.

JAK · 2 October 2020

★★★★★ 1/5

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I had thought to rent a built to rent…

I had thought to rent a built to rent property in The Highline in East london from them thinking they would be extremely professional but the results were opposite. After moving out 13 months later and using their property they sent massive bill in the lieu of cleaning charges when this was challenged and asked for my rights for dispute with TDP , they reassessed the charge and made it almost double now claiming damages for other issues which apparently weren't issues at all. For example claiming for paint charges when there was no wall damage at all, carpet cleaning when this had been left in good state and as handed over to us, cleaning fee when the whole property was cleaned by us. They asked this needs to be deep cleaned which is contrary to what agreement states. They even asked to replace the whole coffee table for small spots, now imagine after 13 months of usage (I should say accelerated depreciation due to stay at home) how fair is to claim for a small spots on the coffee table. Even the TDP rules says this has to be compensatory and not replacement. Clear violation of rules.Surely I will be pursuing the case further but this is also a harassment issue which has to be dealt properly.

Kushal · 30 March 2021

★★★★★ 1/5

Trustpilot

Don’t rent off them, they’ll try and take as much money off you as possible.

My flatmate and I moved into a 2 bedroom property owned by Savills. We have recently moved out of the flat 3 weeks ago and began receiving emails regarding the atrocious bill they expect us to pay them. They notified us that the flat needed to be professionally cleaned prior to moving out, which was understandable so we had it cleaned. The flat was left cleaned and in great condition, they had no reason to charge us a huge cleaning bill of £336.Furthermore, they have charged us an extra £212 for the keys being handed in 48 hours late. I had moved out of the property more than a week before our specified move out date and thought I had been in contact with someone who had Covid-19. In order to follow government guidelines and not spread the virus, I waited until I got my results (which were negative) before I could give them my keys. Due to the fact the keys were handed in 2 days late, they felt it was appropriate to also charge us the late key fee, 2 days worth of rent, 2 days of furniture and 2 days of utilities even though no one was living there?! They had entered the property on the same day we moved out to check that everything was okay. They then spent the following day taking inventory, many photos of the property and cleaning it again (even though it was left clean) which means they were very aware no one was living there. Do not ever rent off of this letting agency, they really try to steal as much money as they can.

Talia · 26 March 2021

★★★★★ 5/5

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Ritesh from Clerkenwell Best Property Manager

I want to express my appreciation for the constant excellent service received from Ritesh at the Clerkenwell branch. He always responds in a timely and professional manner. His attention to detail instills confidence. Certainly the best property manager in years!Gebhard Hamman

Gebhard · 18 September 2024

★★★★★ 3/5

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2.5 stars - caution to buyers

2.5 stars. We recently bought a house through Savills. The service was efficient the agent responsive and helpful. However, (and this was true of most agents) the agents do not seem to have much knowledge about the houses they are selling. The valuation service seemed superficial with little effort to engage the seller on defects (or more general details) of the property. For example, on purchasing the house, several highly expensive repairs needed to be made immediately, without which the house would be very difficult to function in. These are defects that a buyer could not have known without, for example, taking a shower and testing all the keys & doors in the house before exchange of contracts. Such details should have been disclosed in an interview with the previous occupants and factored into valuation. As such, I do not feel they fulfilled their responsibilities adequately as a company.

ADM · 20 March 2021

★★★★★ 5/5

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As a landlord

As a landlord, I would absolutely recommend renting a property through Savills. The team are a pleasure to work with. I trust their advice to make the right decision for my property. I have recently rented my flat through Savills and have been delighted with the support I was given from the Fulham Rd office (Georgie and Olivia) and Knightsbridge office (Gilly). Clarissa Macgregor the Property Manager who has an incredibly fast response to all emails and is very helpful is a joy to work with.

Clare · 19 March 2021

★★★★★ 5/5

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Charlie Smith from Savills is a first…

Charlie Smith from Savills is a first class estate agent. She was polite, charming, helpful, and extremely efficient in her replies.She was patient in handling her neurotic client (me!) and was highly adept at finessing the negotiations on the sale.She bent over backwards to accommodate a number of requests I had regarding access to the property between exchange and completion for various people to undertake inspections ahead of works to be done. This enabled us to make a lot of advance progress with works we wanted to start with upon completion. She never made me feel difficult for contacting her many times, and replied by return.She was also very flexible. We only came to buy the house because she was prepared to find a way to accommodate our children attending the viewing, taking careful, safe and well thought out precautions. Had she not been so helpful, we had already decided we couldn’t come if they couldn’t come as there was no one else to leave them with in lockdown. I think that people like Charlie give estate agents a good name, and Savills a good name.I would not hesitate to recommend her, and would use her again.I will now miss having an excuse to contact her!She is an excellent mix of being lovely and professional

Georgina · 11 March 2021

★★★★★ 5/5

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Tami was great to deal with during our…

Tami was great to deal with during our tenancy, even more so when we had some issues with the landlord and exiting the rental. She was great at communicating between us and the landlord and was also great in helping us resolve our issues. Thanks Tami

Chris · 23 June 2023

★★★★★ 1/5

Trustpilot

We rented a property through Savils…

28th Feb 2021 update from last post. Since my post I was contacted by Savils head office again with an assurance our problem would be resolved. The end of the month has come again and this is still not resolved although contractors have been sent to look at the issues again. No resolution as yet month 10! We rented a property through Savils admittedly during the height of Covid and for 9 months since we have moved in we have had an uphill struggle to get the basic problems that we highlighted before we moved in repaired and new ones like leaking roof in the conservatory and downstairs bedroom, lights not working electrical outlets not working under floor heating not working endless promises to resolve....I could go on all night! Through all of the lies and evasion and neglect Savils have not had the decency to just show some care. I could name people but it's not just the few I would name it's a company wide attitude that includes the contractors they send out. Worse still the same contractors tell us they have been out many times before for the same issues. Proof of the lies and misleading ways of this company. Stay away from them if you can they will only be trouble as they do not care about anything besides getting your cash in their bank. Not a nice company to deal with in any way! 9 months of hell with a baby and a long term lease!

David+Taylor · 28 February 2021

★★★★★ 5/5

Trustpilot

Great experience with Savills Hampstead

We dealt with Harriet (Hampstead). We found her to be very clear, trustworthy and helpful throughout the whole buying process. She was very prompt in chasing up points with the vendor and helped us to a successful completion in a short timeframe.

S · 5 October 2023

★★★★★ 5/5

Trustpilot

I’ve just moved to the UK

I’ve just moved to the UK, and also my first time visiting and Savills through Rosana made my apartment rental a very pleasant experience. Edward Ojobo

EDWARD · 19 March 2022

★★★★★ 1/5

Trustpilot

Seemingly advise customers (their…

Seemingly advise customers (their vendors) to only permit viewings if the buyer is fully proceedable. Now, their definition of fully proceedable is *not* a buyer having a house with an accepted offer and looking to buy a house - which is the norm. To Savills, that’s either FTB, or cash buyer or ‘somebody who has already exchanged contracts’. Focusing on the price point of the vendors house I was interested in, even when there is no pandemic - having this kind of buyer they want, is like winning the lottery. Odds are totally stacked against for this kind of sale.We have a house under offer, all agreed, and savills have a vendors house on the market to sell. Seems simple right? Risk are well documented. But it’s pretty normal path for many. However, the vendors *apparently* were not interested in us, due to the advice given due to the pandemic. Could only have gotten this advice from... hmmm I will let you fill in the blank!...And who usually exchanges their house without having found a house to buy?! unless there was some issues in an already pre-existing chain - which made sense to move out to fix problems. Savills are the equivalent tyre kickers. Should state ‘I’m a time waster’ or ‘don’t really want to sell my house’ in the adverts, so not to waste valuable time, or even better - just advise vendor to remove the house of market - as you’re not going to find buyers easily like this. Obviously, vendor is allowed to make the rules, but they should probably not waste people’s time and be more transparent in any adverts... This should be championed / advocated from their estate agents (Savills in this case). To my further pressing why?!? in the email conversation with Savills - their response was - ‘sorry to disappoint and all vendors are doing this because of advise from estate agents’. ...Hmm I’m a vendor too and I’m not doing this, nor have been advised to do this... My estate agents was equally flummoxed.No disappointment however, it’s a happy ending: I bought another house down the road. Disappointed, not disappointed. But in the future, won’t even think of lifting a phone if it involves Savills. Seemingly useless and giving p!ss poor advise. And, yes - I feel better now.

James · 21 February 2021

★★★★★ 5/5

Google

Excellent service from Rosie and Jamie with our house purchase. Always going the extra mile to help.

Rob · 13 May 2026

★★★★★ 1/5

Trustpilot

Worst letting agent I have ever seen

Worst letting agent I have ever seen. They charge us insane amount of money from the deposit when we move out. Trying to rip us off and manipulate the you to make you think that you are wrong. Very unprofessional.

Henry · 27 September 2024

★★★★★ 5/5

Trustpilot

Great service from Savills

Great service from Savills. Had an issue regarding an incorrect bill in our name and our property manager Ritesh from Savills Hackney helped us to resolve it quickly and efficiently. Thanks for all your help!

Keelan · 12 December 2024

★★★★★ 5/5

Trustpilot

I viewed the apartment on zoopla

I viewed the apartment on zoopla, made an appointment, met Kitty she helped us alot with everything during our viewing. We’re not from London so she explained the area around & the building which made us want the flat & the area more. She was very very nice & helpful & easygoing with everything really im looking forward with working with her again & would definitely recommend Savills & specially Kitty to friends & family. Shes amazing Savills are so lucky to have her as a part of their team!

Fatma · 11 February 2021

★★★★★ 5/5

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I have worked with Savills for a number…

I have worked with Savills for a number of years and it's always been a great experience. The auction team has always been very helpful and friendly, providing expert advice and we've had many successful sales, with I'm sure more to come! A particular shoutout to Steve, Robin and Vicky!

Nikita · 10 February 2023