Trusted Agent profile · Chester
★★★★★
1,773 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,773 reviews on two platforms, including 50 Google reviews rated 4.8.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service and help
Luke and the team at Savills were brilliant in helping us find our new apartment. We were able to secure our dream place under market value and the entire process has been more than smooth. Definitely recommend.
We really appreciate your kind feedback. I am so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotExcellent service from Savills
Matt Orchard was our contact at Savills. He was always polite,helpful and on the ball and dealt with any hitches swiftly
Thank you, Sue - it was our pleasure.Regards,Matt
1/5
TrustpilotNo Contact
Why does it take 15 days despite daily chasing on line to provide me with contact from their S Goa agent . I wish to both rent and buy a property.
5/5
Trustpilot5 Star Service
We purchased a property via Savills in Cornwall and Chris and Sean had their work cut out getting our purchase through. Having moved multiple times in the past this was one of the hardest moves we've experienced due to mortgage company and solicitors. Without Chris & Sean's intervention I'm sure we would still not be in the house. These guys went above and beyond not only for their client but for me the purchaser as well. No hesitation in recommending their services, extremelly professional and responsive to any issue that cropped up. Many thanks for all your help and we look forward to moving to our new house next week!
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSale of my property
I recently sold my cottage through Graeme Warren at Savills, Rickmansworth. The process was smooth and efficient from beginning to end. It couldn’t have been easier! Graeme’s knowledge of the local market is superb. He was able to bring many comparisons and data which enabled us to reach an agreed price for the sale. Throughout the process his communications were efficient and extremely personable. I would recommend him highly to anybody considering selling their property.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Graeme
5/5
TrustpilotGreat Property Management
Savills have been managing our house in South West London for the last 3 years and we have been very impressed with the service we have received. Our property manager Sarah Fernandes has dealt with any issues that have arisen amazingly well and we could not be happier. Would definitely recommend Savills if you have a property that needs managing.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotExcellent property manager
This is a rating specifically for Tamsin Montague. She has been an outstanding property manager of our rental house in Buckinghamshire. She has been proactive, thorough, communicative and professional throughout all our dealings with her. I highly recommend Tamsin.
5/5
TrustpilotGreat service
Great service, especially Danielle - as ever professional and very helpful on all matters rental. They are the best in sevenoaks and we’ve tried a number of letting agencies.
Thank you for your kind words. I am happy to have been able to help you and hope to work with you again in the future.Regards,Danielle
1/5
TrustpilotTerrible experience with the lettings…
Terrible experience with the lettings dept. It appears that they are in cahoots with the landlords they service. In my opinion there are many properties that are not managed properly or safely.If properties are turned over regularly, bad landlords will keep your deposit and the agency are happy as they get another admin fee for the next tenant. Really unscrupulous! Currently building a website so tenants can review agencies and landlords. Seems unfair that landlords can request references from past landlords yet tenants don't have the same privilege. Avoid Savills, they are not interested in you, in my experience. Will never use again.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
4/5
TrustpilotThe service was predominantly good
The service was predominantly good but occasionally the service was slightly disappointing in that incorrect information was supplied by Savills as it turned out due to incorrect information being supplied to them from the seller's solicitor - this was at times frustrating.
We are so pleased that everything worked out successfully for you, Jak. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotA most professional service
A most professional service from Cameron Ewer and his team in Savills Glasgow Office. We particularly welcomed Cameron's frank and realistic advice, and for arranging the marketing and viewing sessions in our absence on holiday.
Thank you. Selling a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotThanks
The whole Team in the Wilmslow office provided seamless care from valuation to completion when selling my parents home.Lucy as the account manager was very supportive and was there as a listening ear through some testing times.The clarity of communication and her persistence were very much appreciated.Many thanks to you all
Thank you for your lovely review, Iain. It was a real pleasure being able to help you.
5/5
TrustpilotSavills Notting Hill
Absolutely brilliant. Couldn't recommend them more. Great team but special mention to Danielle K who was amazing. Head and shoulders above the rest of the agents in the area.
Thank you for taking the time to leave a lovely review. Moving can be a very stressful time so I am glad to have been able to help.Regards,Danielle
5/5
TrustpilotDespite all the challenges with the…
Despite all the challenges with the move, Doug at Savills was always on top of the issues especially towards the exchange period and afterwards. He kept us informed of progress on a regular basis and was always helpful in resolving any queries! All in all, I would recommend Savills Harpenden.
We are so pleased that everything worked out successfully for you, Chris. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotTruly the worst experience of my adult…
Truly the worst experience of my adult life. Blatantly (& unlawfully) lied & used coercive unfair business practices to get a property agreed, then lied at every turn thereafter, completely mismanaged and abdicated their responsibilities, didn’t keep agreements or their word, cost me thousands and thousands of pounds and months of unspeakable acute stress for a property that was uninhabitable, and took no responsibility for anything. Was forced to have to rent elsewhere and pay for two properties as a result of their fraud, deceit and bullying. Even my seasoned solicitor is appalled by their outrageous behaviour and conduct. Avoid at all costs. If possible to give no stars I would.
We are sorry to hear about your experience. We take feedback extremely seriously and are keen to find out more. If you’d like to, please send further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotI had a very difficult transaction as a…
I had a very difficult transaction as a seller. The property had been vacant for a few years after a major renovation and left some open permits so when the offer was accepted, I had a nightmare trying to put all docs together. Marius had stretched way beyond his role and helped significantly. It was a lengthy process with unlimited documents to provide and Marius didn't quit. He helped me through this entire process. Thank you, Emma and Marius, to make this happen.
Thank you for the lovely review. We are delighted that we have been able to help you navigate through this hard transaction and after months of work, we successfully achieved the sale. Should you need help in the future with your property needs, we would be happy to help, Marius Nazare, Savills Maida Vale & Little Venice
1/5
TrustpilotShambolic from a tenant's perspective.
We needed a place to rent at short notice due to a house sale falling through.We saw a 2 bedroom property at St Germans, Cornwall.It had been vacated 4 months previously and nothing had been done to update/clean it - a mess! The garden was a complete jungle and full of weeds/building rubble/blocked drains.The rent was higher than expected - as the locals/neighbour informed us; but we accepted because we were stuck. I spent days 'sterilising', it was filthy (including the oven which was full of mould - where's the Health Protection Agency when you need them?), and it showed that Savills were lax in their approach to say the very least. My husband totally renovated the garden - you could actually see the grass and the property was a 101% better than when passed to us.When we did leave, the agent complained about a small patch (approx 1"x 3"), at the entrance to a bedroom on the - 'ugly and very cheap' office-type carpet - and charged us £300 to renew it (we were glad to be rid of them - so we did not contest the price), even though the downstairs carpet was a mess with a large shredded area (approx 2 foot x 1 foot) at the front door that he tried to blame on us (I'm not even going to go into the state of the kitchen/bathroom flooring)The agent had excuses for everything, and also tried to charge us for damage to an oil pipe outside that was protruding and uncovered - even though we had warned him about it previously; PLUS he had tradesmen at the property - without notifying us -after we had vacated, but whilst we were still paying for it.This may all sound like sour grapes, but when you put your trust in a 'reputable' company who do not deliver, then you are justified in calling them out on their double standards.
Thank you for your feedback. We take this very seriously could I ask you to get in touch with socialmedia@savills.com so that we can discuss your concerns.
1/5
TrustpilotScamed at Fletton Quays "car park misled "
I bought a duplex at Fletton Quays with a Savills sales assistant I have made a mistake of trust her, I even used PCS as her recommended, unfortunately I received all paper work one day before completion and have not occurred to me that they would change the car parking plans, now I stuck with a car park that is totally different from what was sold and show Savills and the sales assistant answers were, sorry nothing we can do, lessons learned, never ever buy from Savills again and never trust anyone , Byers please be aware.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com
5/5
TrustpilotSuperb service through and through
When you fall in love with a property, you need someone to match your enthusiasm; Daniel Omell did just that.Daniel was professional, courteous, friendly and active in communication.Daniel also has the full support of his colleagues, including James Diaper, who again was superb in the conversion of the process of securing our property.I would highly recommend. Indeed, we will be returning to Savills Hampstead, when we need to, for further acquisitions.
4/5
TrustpilotBig Company But Service Still Personal
Despite Savills being a large company, I don't feel I am being treated as if I was just one of many thousands of clients. This is hugely important to me that there is still a personal responsive service.
We are so pleased that everything worked out successfully for you, Robert. Thank you for providing us with an update and for taking the time to review our service.Regards,Scarlett & Savills Maida Vale
5/5
TrustpilotExcellent post offer service
Millie and the team were excellent. I do not think we would have got through to completion if it wasn't for the level of service they provided. Even following completion they were extremely helpful. I would highly recommend.
Thank you for taking the time to review our service - feedback is always incredibly helpful. We are delighted that we met/exceeded your expectations.
5/5
TrustpilotTransparent, Professional, and Responsive
Zoe and the Savills team helped make our relocation from the US an absolute breeze. They were so responsive and transparent throughout the entire process, and provided so much useful information from the outset for what we could anticipate throughout the letting process and getting moved into our flat. The team was very helpful in navigating our first experience with renting a flat in the UK, and they were very flexible about accepting alternative documentation for ex-pats who didn't yet have records in the UK. The icing on the cake is that we absolutely love our flat -- it's much nicer and larger than we would have ever imagined a flat in Zone 1/2 could be. We would absolutely recommend working with the Savills team.
Thank you for your lovely review. It was a real pleasure being able to help you and hope you enjoy the new home.
5/5
TrustpilotAmazing support with purchasing our…
Amazing support with purchasing our flat from the start when viewing the property and the offer was accepted, right until the day we moved in! Thank you Sholto at the Clifton Branch, Bristol!
It was a pleasure dealing with you, Mrs Butt - and I hope Sadia is enjoying her new home!Regards,Sholto and the Clifton team
5/5
TrustpilotSimply the best
If you are looking for a direct, professional and legitimate company to help you find the perfect property, Saville's is truly the only way to go. Specifically, Mark Fell goes above and beyond. The amount of time and energy I wasted trying to work with other letting agencies still haunts me to this day. I should have just called Mark sooner, but at least I ultimately did. He found a dream property for me within a week and was smart, professional and quick to get paperwork figured quickly and with little headache. He was courteous and kind, and I felt I could trust him with my inquiries and with the weight of ultimately finding a home to live in. A wonderful, easy and stress-free letting experience with an incredible agent.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Mark
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