Trusted Agent profile · Chester
★★★★★
1,773 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,773 reviews on two platforms, including 50 Google reviews rated 4.8.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotThoroughly recommend
Savills were ambitious for us to achieve the best price with a great deal of experience to guide us in the process. Both Graeme and his team were always calm, professional and responsive and we would thoroughly recommend them.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotThe Market - Brighton Top Notch Service!
Having worked for several years in top hotels , the experience at The Market - Brighton had the same hospitality of a five star hotel. The service Ali provided was tremendous , guiding us to each step of the renting process and after giving support to any enquire. This experience provided by Ali and Claudio assures us of the fantastic service provided by Savills. Moving overseas and renting in Uk is always difficult but the human factor the team provided made absolute all the difference. Thanks!
Thank you, Flavio, it was our pleasure. We know that moving house can be a difficult time (especially overseas!) so it’s great to hear that we made it that little bit smoother for you.Regards,Ali and Caludio
5/5
TrustpilotOutstanding Customer Service
Emma Cuckow was outstanding. She understood exactly what we were looking for and was proactive in organising viewings which suited a busy working schedule and one tenant who was in the US and could only view by FaceTime.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Emma
5/5
TrustpilotSavills Barnes - excellent service
Savills Barnes were understanding, focused and worked with me in a considerate way to sell the house in difficult and complex circumstances.
We really appreciate your kind feedback, Peter. We are very pleased we were able to help and wish you all the very best for the future.Regards,Savills Barnes
1/5
TrustpilotWorst nightmare auction system they…
Worst nightmare auction system they have so here is what happened:I registered for an auction property a week ago and then I called them to confirm I can bid for the auction, they told me to check on website if I am approved of auction I have checked it was approved, I contacted them multiple times to make sure I am part of auction, they told yes you are and finally before auction start time which was mentioned on the website called them again to confirm they said I have to send an email to confirm and they will send me the bidding over the email I was confused how is IT possible to do that. I missed this property to bid I would say worst system they have if you call no one knows about their own system, really disappointed as compared to others
5/5
TrustpilotOur experience with Savills has been…
Our experience with Savills has been wonderful!We were offered a lovely home. I would like to express special thanks to Kristina, who treated our family with great attention and professionalism.It's nice to deal with professionals! Thank you
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotI booked a holiday let with a Savilles…
I booked a holiday let with a Savilles associate company and only did so as the Savilles logo on their website gave me confidence to book. However, the company is untrustworthy and wrongly take money from you. The company is morzine-immo.com and if you search their Google reviews (they don’t have any Trustpilot) you will see people referring to them as scammers etc. Savilles, please disassociate yourselves from unscrupulous companies such as these as they are damaging your good name and reputation.
We are very sorry to hear this, we have passed this onto our legal department for investigation but if you could email us your details and any further information we would appreciate it. Email is socialmedia@savills.com.
5/5
TrustpilotExcellent agents.
We were selling in what is a difficult market, we put the property on with their valuation, but in truth expecting to receive lower. Within 4 days we were under offer and our interactions with Tessa and the team were stress-free. Easiest property transaction I have done.
5/5
TrustpilotTelford Savills - Brilliant!
Excellent service from start to finish! Very professional, in particular Beccy Theodore-Jones who I couldn’t rate highly enough. Extremely knowledgeable, gave expert advice, communicated appropriately and very personable. I would definitely recommend.
I am very grateful for your kid words. It was my pleasure to be able to assist you and please do not hesitate to reach out with any further queries. Regards,Beccy
5/5
TrustpilotBest company to use for selling a property by far
I am so pleased I went to Savills in Wimborne for my house marketing/sale. It has been a thoroughly pleasant experience having such a professional team to work with. A big thank you to Ashley, Sarah, and Daisy for all the help and support given. I am very grateful indeed.Joanna P
5/5
TrustpilotNikita was very helpful throughout the…
Nikita was very helpful throughout the process and responded to all of our many questions in a very timely manner! We had a great experience with Savills!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Nikita
5/5
Trustpilotexcellent service abd highly recommended
I have been dealing with the Savills letting team for quite a few years and they have provided an excellent service .They are always available to take my calls when i want to speak to them and been very helpful to both myself[the landlord] and the tenants.i would not hesitate to recommend them
Thank you for taking the time to review our service, Reddy - feedback is always incredibly helpful.I’m delighted that we met your expectations.
5/5
TrustpilotThank you Sophie
Very pleased with the professional, efficient and friendly service given by Sophie Candlin at Savills Richmond in finding a tenant for my property. All went very smoothly &I have no hesitation in recommending to others. Thank you Sophie!
Thank you for your kind review, Averil. It was my pleasure, if you need anything else just give me a call.Kind regards,Sophie
5/5
TrustpilotDaniel was a consummate professional…
Daniel was a consummate professional and made the often mixed experience of estate agency anything but. He was fair, caring and rationale with seller and buyer and could not be faulted at all.
Thank you for the review! I am so glad I was able to help and I really appreciate you taking the time to leave feedback.Regards,Daniel
5/5
TrustpilotGreat customer service
We bought our new house through Savills, working with Polly Hughes. Throughout the process they were professional, helpful and responsive, especially Polly. Thank you again and next time we move, we will use Savills as our estate agent.
We really appreciate your kind feedback. We are so pleased we were able to help and wish you all the very best for the future.
5/5
TrustpilotSuperb service
The whole process of selling our house, from initial valuation onwards, has been really smooth thanks to Robert and Charles at the Tunbridge Wells office. We couldn't be happier.AC, vendor
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
1/5
TrustpilotThis is the worst letting agent ever
This is the worst letting agent ever. I had terrible experience dealing with Savills Calvary in Aborfield Green. They do not give any attention to the clients. Ariana not even replied for any of my voice mail messages and just sent laconic email messages. They are not interested on helping or pleasing their clients. They are a horrible agent. I recommend to do not use them for anything. They are not supportive, they are dishonest and scammers. Terrible!!!!
We take feedback seriously and would like to know more about your experience. If you'd like, please email socialmedia@savills.com with further information so we can investigate.
5/5
TrustpilotPerfect
With many thanks to Savills Cambridge for ensuring a seamless property transition, and a special thank you to Kristina Pascuzzi for her consistent excellence throughout the entire process from start to finish.
Thank you for your kind words. I am so glad to have been able to help you through what can be a very stressful time. Please let me know if there is anything else I can help with.Regards,Kristina
5/5
TrustpilotThorough & Professional
Being new to renting my property I wanted to use a firm with a strong reputation and an excellent network. Yes, fees for full management might be a little more than some of the others that "say" they offer a full service; but I can safely say you get what you pay for. Highly professional from start to finish and attention to detail was excellent. I feel like they treat both Tenant and Landlord with equal respect and that is important to me so I would recommend the team I dealt with at Savills without reservation.
Thank you for your kind feedback. We are thrilled to have been able to assist and we know that moving can be a very stressful time. Please don't hesitate to get in touch with any further queries.Regards,The Savills Team
5/5
TrustpilotSeamless Experience & Impeccable Customer Service
I had an excellent experience finding my new apartment through Savills, Huguenot Place branch. After a stressful few months trying to secure a place in Wandsworth and consistently having poor experiences with other agents, Savills went above and beyond to support me both prior to finding my new home and after having my offer accepted. The communication was excellent. I consistently received quick, clear and helpful responses to any questions - which resulted in a seamless process from viewing to agreeing a date for key collection. I'd definitely prioritise using Savills services over other agents in the future.
Thank you for your lovely review. Finding a new home can be very stressful so we are glad to have been able to help you navigate the lettings process. We hope to work with you again in the future!Regards,Zoe and the Wandsworth Team
5/5
TrustpilotMaking difficult things easy
I rented out my Islington flat at a difficult time of the year ( December ), & the Savills team in Upper Street really stepped, with every step of this process. It made the difficult things seem easy. A special big shout out to Georgina.
5/5
TrustpilotClaire was great
Claire was great - after a difficult process initially, she pushed through the sale quickly, efficiently, and was great to work with.
Thank you for your lovely review, Pippa. It was a real pleasure to be able to help you.Regards,Claire
5/5
TrustpilotCalifornia to London
Had a great experience with Savills. Relocating from California to London, Savills helped me navigate the process of obtaining a flat. A much different process than in the US. They really made it much easier. Thanks Alexa!
Hi Scott, it was our pleasure. Let me know if I can help in the future.Regards,Alexa
5/5
TrustpilotThe Ethos of Savills
The ethos of Savills, and thus its dedicated Staff, places ‘property interest’ at a different level to other competitors. From the start of our engagement with Savills, initially with Ms Amy Hart and then followed through expertly by Ms Sarah-Jane Bingham-Chick, there has been an understanding which has prevailed way above the ‘property transactional’ process to one of ethics and empathy, in appreciating the atmospherics of a recent family bereavement, and the inevitable ‘passing on’ of a treasured family home.
Thank you for taking the time to leave such a kind review. We are glad to have been able to help you during this difficult time. We hope to work with you again in the future.Regards,Amy and Sarah-Jane
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