Savills New Homes Chester reviews

★★★★★ 1/5

Trustpilot

Please, for your own sake, choose another estate agent

Selling a home isn't just about finding the right price. When its a home you loved, you want the right person to buy it and at the right time, while having supportive and knowledgeable expertise from your estate agent. Savills, is not like this. They are a big fish in their market and therefore everything is about money - Not about the people, and not about their feelings and sentiments. I wont go into detail, but with my family's experience, Savills made several mistakes and in the end their advice would become something that I really wish my family had not taken. The end result - a lovely family home going to the wrong people who then in a sense ruined what was a very special place to me. If you want to have an estate agent who really cares, (and even thinks), then I would advise you to not go with Savills.

Alexei · 7 February 2021

★★★★★ 5/5

Trustpilot

The best in the business

Professional and calm throughout a tricky sale. We would not have managed exchange via solicitors alone, our agents at Savills in Henley (Victoria Knight and Claire Singleton) were instrumental in communication and negotiation. I can't recommend or thank them enough.

Mark · 25 September 2024

★★★★★ 5/5

Trustpilot

Savills Salisbury - a cut above the rest

We have just purchased a property via the Savills Salisbury office. Right from the first enquiry, the team have performed exceptionally. It is clear that Savills is operating at a step above the usual estate agency market. Their customer service approach has been peerless. Either there is an advanced provision of learning and development, or the recruitment, selection and retention work is well invested in - probably both.The agent that managed our purchase maintained a high level of customer service by; keeping in constant contact with us, responding to enquires always within the same day, giving honest empathic advice, treating us like customers. No request was ever any trouble.The sale had some unique challenges which the agent tactfully managed in a measured and highly credible manner. We feel that at every step the agent was honest and genuinely keen to help us whilst balancing the needs of his real customer - the sellers.We highly recommend Savills and the entire team in Salisbury.

Property · 3 February 2021

★★★★★ 5/5

Trustpilot

A seamless, friendly, professional service

Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.

TW · 30 January 2021

★★★★★ 1/5

Trustpilot

Dont trust these guys they will lie to…

Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence

Thomas · 29 January 2021

★★★★★ 1/5

Trustpilot

I have been let down by their incompetence

I viewed a new build property for sale by Savills (Wimbledon Branch) early September and indicated my intention to purchase. I was convinced by their agent that it would be in my best interests to have them represent me as the selling agent for my house because "They would be in total control of the whole process"I agreed. One month later I accepted an offer from a buyer who had already sold his house. I have an EXCELLENT solicitor who did everything she could to move things along. Now as we (finally) arrive at the point where contracts are to be signed and exchanged my purchase property does not have the 10 year building warranty in place or applied for. This oversight has caused an unnecessary delay and massive stress. I totally blame Savills who have advertised the property as coming with a 10 year building guarantee without bothering to find out if there was one. Furthermore the developers have not paid the CIL to the local authority which will mean an even further delay and seriously questions their integrity and financial stability. The agents avoid my calls and have made blustering excuses. I feel I have been completely let down.

Trish · 28 January 2021

★★★★★ 5/5

Trustpilot

Responsive and efficient property management

Recently moved into an apartment managed by Savills. The couch provided by the landlord was broken and we were promptly assisted by Lauren to have a replacement arranged and for the old one to be collected. Overall, great experience dealing with the team. Responsive and efficient!

Hardik · 12 June 2024

★★★★★ 1/5

Trustpilot

Absolutely ‘don’t give a dam’ attitude’…

Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.

P · 27 January 2021

★★★★★ 5/5

Trustpilot

Most professional and supportive!

John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!

Noura · 9 May 2023

★★★★★ 1/5

Trustpilot

Disgraceful

The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help

Katie · 19 January 2021

★★★★★ 1/5

Trustpilot

Jokers Central!

Jokers Central!If you want to remember why estate agents are held in such a low regard - seek no further contact than the superstar team at Sunningdale! From totally clueless agents to incompetent managers convincing the landlord to go back on their contractual agreement (you read it correctly: a contract agreement reversed on Christmas Eve!)Here’s my score following what seems to be 30 other reviewers absolutely happy as Larry (or perhaps all other negative reviews removed?) Q: Who’s managing the property? A1: Us at Savills. We’ll look after you! (2 days later) A2: the landlord (3 days later)A3: Savills! (Within the day)A4: the landlord is the one in charge - we’re merely following introductions...To conclude:Service: terrible Maturity: infant level Accountability: zero Reliability: when suits them (only!) Charges: immediately Time to read 50 page contract : less than 2 hours or else you’re out!!! Payment required in: NOW or else you’re out! Contact the office to demand refund: no response. Called head office to demand refund: call hung up!If you thought Foxton’s are horrible I welcome you to challenge yourself and deal with them for new record lows of anything that could be remotely considered as “customer service” (they prevent me from mentioning names in a weak attempt to silent my reviews, so): L: head of the circus. mark: 2/5A: letting agent. mark 1/5K: accounts. mark: 0/5 (she must have forgotten how emails work) PLEASE check their reviews elsewhere to see the real face of this borderline criminal enterprise elsewhere. They may be able to massage some reviews but not everywhere. Go see what’s been said and stir clear of this one. Avoid at all costs.

Mann’s · 19 January 2021

★★★★★ 5/5

Trustpilot

Very supportive property manager

Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.

Eefke · 22 February 2022

★★★★★ 5/5

Trustpilot

We are currently renting a flat managed…

We are currently renting a flat managed by Savills, and our property manager, Angus, has been very helpful throughout the tenancy. He is responsive, solution-oriented, and usually gets back to us promptly. We are very pleased with the support Angus has provided as our property manager.

Abdullah · 23 August 2025

★★★★★ 5/5

Trustpilot

It was a pleasure working with Chris

It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.

Razvan · 14 June 2021

★★★★★ 5/5

Trustpilot

Thank you to Kealey Hodge at Ealing…

Thank you to Kealey Hodge at Ealing branch for helping me in the buying process as a first time buyer in London. She knows the area very well, and is prompt, polite and professional.

Ms · 21 March 2024

★★★★★ 5/5

Trustpilot

Best rental agent I’ve used

Ioanna Paloka assisted us in finding a premium apartment in the heart of Chelsea. In a highly competitive market she is by far the best agent I have used - friendly, extremely helpful, available out of the standard 9-5 which really made the process so much easier for us as we work long hours, and she exceeded our expectations. Thanks for your patience and persistence in getting us into our beautiful new home! :)

Emma · 17 February 2022

★★★★★ 5/5

Trustpilot

I bought a property through Savills…

I bought a property through Savills Hampstead office, they were very professional throughout. Big thanks to Daniel Omell who was always on hand to answer questions and provide access to the property, made life much easier.

Edward · 29 August 2019

★★★★★ 2/5

Trustpilot

Pompous clowns

Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.

Ian · 9 July 2022

★★★★★ 1/5

Trustpilot

Please don’t use this company

Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!

Mr · 23 December 2020

★★★★★ 5/5

Trustpilot

It was a long process selling the flat…

It was a long process selling the flat but it worked out well in the end. Thanks Sholto.

Helen · 16 December 2024

★★★★★ 5/5

Trustpilot

Adel Viragh-Zsupan in Winchester - very helpful

Adel Viragh-Zsupan in Winchester has been very helpful, especially during the pandemic since I've been away. Quick to respond and knows what to do and who to contact to get things done.

Leland · 12 December 2020

★★★★★ 5/5

Trustpilot

Fantastic rental management service

We rent out our family home through Savills, Sevenoaks, and have recently had a change in tenant. Our worries about doing this during Covid and a lockdown were unfounded. We had good advice from Savills about pricing and marketing it and less than a month turn around between tenants. During this gap there have been various bits to attend to and Savills were great at facilitating this, getting quotes and second opinions, organising appointments for trades. Unlike a previous management company who really weren’t helpful and just wanted an easy life for the money, Savills have been friendly, fair, efficient, communicative. I can’t say enough what a relief this is as we live a long way away.

Catherine · 27 November 2020

★★★★★ 5/5

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Ryan

Ryan was so helpful, very professional and had excellent communication with us throughout this process!

Saskia · 20 April 2023

★★★★★ 5/5

Trustpilot

Paige and Ali were quite helpful…

Paige and Ali were quite helpful throughout the whole process and made my move from the US to Hampstead easy and seamless.

Dj · 8 August 2022