Savills New Homes Chester reviews

★★★★★ 5/5

Trustpilot

Buyer's review

For a buyer, Ele Robertson of Savills has provided excellent service - she is quick to acknowledge receipt of emails and follow up on queries raised with the various parties involved. Her follow through is great, and even after completion, she is there to help. Not to mention, she is always bright and cheerful to talk to, always positive, and understanding when I am frustrated and rant about the speed of the progress.I will use Savills again.

Way · 6 June 2024

★★★★★ 5/5

Trustpilot

Great Experience with Savills Cheltenham

Savills were brilliant to work with in letting out my property in Cheltenham. Sam Pagett made sure I was informed of the process from start to finish with strong knowledge of the local area and property market. Property had a full offer within hours of going live. Pleasure to work with the whole team at Savills Cheltenham.

Joshua · 16 February 2022

★★★★★ 1/5

Trustpilot

Terrible - Avoid at all costs

Terrible. My flat rental and development has been managed by Savills since I’ve moved in and it has become progressively worse over time. You get messed around from day 1 with big sales tactics to get you through the door but in reality they are just empty promises and unrealistic expectations. They promise you the world and in reality the experience is nothing like this.My tenancy came up for renewal recently and I was offered a price for the new lease which was agreed in writing. Savills have now attempted to change the price of the renewal a week after I have accepted it to one which is higher than that which was offered and agreed between us.Despite questioning them on this and having an agreement in writing, they are now completely unwilling to compromise with me despite them claiming they have made mistakes and they have stopped all communications. I have attempted to speak with the manager in person on two occasions and have sent emails which have been ignored. They have now let my tenancy agreement expire effectively leaving me in a no mans land not knowing what's going on or what to do next. As usual, the management is completely appalling.This experience has caused me massive stress and anxiety to the point where it has affected my sleep at night. I have made an official complaint to Savills which they say on their website will be acknowledged within 3 working days. It has now been 4 days and I have heard nothing. The only option is to bring this to the attention of the property ombudsman.Savills will mess you around and provide a terrible experience. They continue to remove services from my development yet do not replace them and year on year make us pay more for the privilege. They make no investment into the estate and are only interested in money. Avoid at all costs!

Aaron · 9 April 2024

★★★★★ 5/5

Trustpilot

A huge thank you!

I have nothing but praise for Richard Brooks and his team at Savills who did a brilliant job selling my father's house and managing the process in a very professional manner. I would highly recommend Richard Brooks and Savills if you are looking to sell your property in a stress free way at a good price. They are superb!

David · 21 October 2021

★★★★★ 1/5

Trustpilot

Only giving one star because I can’t…

Only giving one star because I can’t put 0!! I wouldn’t recommend savills to anyone(tenant) who wants to rent a property. The list is long…! Just a few things * the employers I had to deal with were awfully rude! *he didn’t have a clue what he was on about , feeding me full of ridiculous excuses! With no explanations *poor communication *they don’t care in helping people in situations in desperate need (with the funds to hand and in employment and with guarntor) always after the money not interested in any customer care or service. * total waste of my time letting me view properties and then knowing fully well they will let to someone else because they look down thier noses at people! Awful awful!! Do not go with these! ! Say no more!

**** · 8 April 2024

★★★★★ 5/5

Trustpilot

Good customer service from Savills

Kristina Pascuzzi and the team always responded very quickly especially we were working on the tenancy agreement at the different time zone. Sometimes, there were some duplicates requests for reference checking documents from the different parties. But they cleared those confusion very quickly. We are very happy to work with have the help from Savills during the entire tenancy agreement process.

Anissa · 5 June 2021

★★★★★ 5/5

Trustpilot

Tami is very helpful and repsonsive

Tami at Savills has really helped me keep on top of a difficult situation regarding a recurring leak that is impacting the current tenants in my apartment. She has been really responsive and helped manage comms between tenants, another estate agent who manage the flat with the leak, as well as various plumbers to get to the bottom of the issue. As an overseas landlord I really appreciate everything Tami does as we're operating in different time zones!

Olivia · 13 May 2024

★★★★★ 5/5

Trustpilot

Natali ⭐️⭐️⭐️⭐️⭐️

Natali was amazing and really helpful with my procedure of buying my first property in London It’s was a really good service from Savills estate agency I would definitely recommend Savills and Natali to people around me that they are looking to buy a property

Χρηστος · 19 May 2023

★★★★★ 5/5

Trustpilot

Highly recommend

Amy Mackinnon from the Buckingham Gate office was superb. She went above and beyond to assist with my flat purchase, giving great advice and reassurance through the sometimes stressful process! I can not recommend Amy and the Savills' team highly enough and wish them every success in the future.

Auria · 6 January 2023

★★★★★ 5/5

Trustpilot

Superb service - made buying our house easier

We worked with Sue at Savills on the purchase of our property in July 2020 and she was an absolute pleasure to work with, a credit to her profession. All the way through the buying and selling process Sue was highly communicative, supportive and informative, which made what is quite a stressful task much more straightforward. We would recommend Savills and Sue any time.

Dean · 28 July 2020

★★★★★ 5/5

Trustpilot

Alexa has been very helpful and…

Alexa has been very helpful and responsive. She appears to genuinely want to help and provide good tips and info on what to look out for. She is also honest about what problems might arise for the particular unit etc. She was not pushy and was very patient and understanding. Couldn’t thank her enough. Will definitely recommend her to others!

Khairin · 9 July 2021

★★★★★ 5/5

Trustpilot

Sue and the team at Savills…

Sue and the team at Savills Rickmansworth office handled the sale of our development excellently and we would certainly recommend them to anyone else considering a sale. We had a long chain on one of the sales and Sue liaised with the other agents/solicitors in the chain throughout to ensure that everyone was pulling together to secure an exchange. Absolutely delighted with the service.

Nick · 20 July 2020

★★★★★ 5/5

Trustpilot

Superb service

Michael has been fantastic from start to finish. I can not recommend him enough. He has made the whole process so easy and even when there were a few hiccups along the way he smoothed it over and nothing was too much trouble. If you are looking for an honest, reliable agent who does what they say they are going to the call Michael at Savills.

Ian · 4 November 2019

★★★★★ 1/5

Trustpilot

be careful when you let this company into your home

I supposedly had a stock condition survey done; however, it was no such thing! They came in and took pictures of my personal belongings when no personal possessions should have been taken.They then intentionally took personal pictures of my kid, along with personal artwork.They then took personal photographs of my partner's working hours that were on our calendar. Along with intentionally taking a photograph of our notice board that had sensitive information on it.They then finally had to take a picture of our electric meter, apparently! Most likely reporting back to energy companies if you have a smart meter or not.This was not a so-called stock condition survey, but more like a data-harvesting survey.Be careful when you let these people into your home. This review will likely be rejected, but let's see, shall we...

CriticalThinker · 26 March 2024

★★★★★ 5/5

Trustpilot

Thank you Savills Sevenoaks - Olivia Thomas

Olivia Thomas at Savills has been incredibly helpful and flexible. Her support during my move, at what is a stressful time, was first class. Olivia managed the process from start to finish and she always did what she said she would do and kept me informed at all stages. Highly recommend Olivia and the Savills team. Thank you

Shona · 9 November 2021

★★★★★ 5/5

Trustpilot

First class service

My family and I were delighted with the service we received from Fiona Gormley and her team at Savills in Aberdeen when selling our family home Their professionalism was second to none and they have a profound understanding of the property marketThe whole team offered a very friendly and personable service throughout and we would highly recommend using Savills for your property requirements

Julie · 14 April 2024

★★★★★ 5/5

Trustpilot

House purchase.

We purchased our house through Savills and dealt with Caroleanne and I couldn’t recommend her highly enough! The level of care and attentiveness was second to none considering it was over 10 months from our offer was accepted until we moved in as our sale fell through first time around. I will definitely use Savills if we ever decide to sell. Thanks Again Caroleanne.

DR · 21 March 2024

★★★★★ 5/5

Trustpilot

I recently searching rental properties in Cambridge centre…

I recently searching rental properties for my friends in Cambridge. Savills has been very help, I just told them what I needed they found properties for me right away, exactly what I expected. Special thanks to Kristina, she does her job in a professional way and respond promptly to my needs, without her my friends would have been homeless...

Martin · 20 August 2021

★★★★★ 4/5

Trustpilot

Sale of flat in Pimlico

We found all the members of staff at Savills Westminster and Pimlico office efficient, professional and always helpful. They were persistent through a long marketing campaign resulting in a sale in a very difficult market. We felt the advice given by the Head of Office was always reliable and considered, based on a thorough knowledge of the market. We would use them again.

James · 10 September 2020

★★★★★ 5/5

Trustpilot

Thanks to Charlie Rogers from Savills Manchester.

My property has been looked after by Charlie Rogers from Savills Manchester. I would like to thank Charlie's efforts on problem solving and swift response. Super helpful and good communication. Both tenant and l are super happy on Charlie's hard working. As landlord i am very grateful to have Charlie looking after my property.

Zhihui · 3 May 2022

★★★★★ 1/5

Trustpilot

Biased agency- AVOID them at all costs

I recently completed my tenancy with Savills in hammersmith and unfortunately, I cannot recommend them at all based on my overall experience.As part of the agreement, i had got the deep cleaning done and then I was asked to get small bits cleaned again and I got the it done the same and sent proof for the two specific areas that were needing rework.I asked my agent to check and confirm if they are happy with the same as she had stated new tenant is starting from tomorrow.Emails acknowledged stating thankyou for getting the clean done and then after 3 days and she sends me an email that the new tenant is still not satisfied! My question is how can any proof be considered tangible if the new tenant has already lived there for two days and why was the response not covering open issues when confirmed by themselves second time.They are charging me 300 pounds again for a small section of cabinet which who knows might have come after new tenant joined inIt doesnt end there.They send me a list of deductibles as part of wear and tear and I have given agreement on 80% of genuine cases and then I see lock change listed for 250 pounds and when questioned on it, they till me owner doesnt feel safe as I had lost one key during my tenure(for which I am already paying the replacement charge).Funny thing is how all of a sudden it becomes a security issue when I had informed them a year back that i have lost one key and I am happy to pay and get it remade but no response to those email for which I have proof and now all of a sudden just because it is owner's personal choice to get lock changed-> that is being put on me too.When I asked the agent to be fair for both sides- the answer I got on email is that Savills is just liaising between both sides by just acting as mere navigators but just inflicting pain and stress for tenants and clearly giving all their communications prioritising the owners.The lack of transparency and cooperation during this process has left me frustrated and dissatisfied. It's disheartening to feel like my concerns are not being taken seriously, especially when it comes to financial matters like the return of a security deposit.I am taking this to TDS if my two pain areas are not addressed by this week and will update my comment again once I have won this battle.P.s before you give robotic response here> I have already looped in your social media Email ID in my email chain that has all the detailed history around my last conversation with agent since a month

Kush · 8 March 2024

★★★★★ 5/5

Trustpilot

Savills were very professional

Savills were very professional and helpful throughout the letting process. All questions were answered quickly and we felt confident that they were handling the process for us. We would recommend their services. Both Angela Mulgrew and Michael Churchill were involved in letting the property to us and we felt we were in good hands. Both were always willing to help us when we needed information.

Sally-Ann · 7 November 2019

★★★★★ 5/5

Trustpilot

Professional and Responsive

We rented a flat via Savills in Earls Court for 2 years. We wanted to commend the entire team for being very responsive and professional throughout the process. We'd like to highlight Sam Ing's work in particular - Sam's professionalism, responsiveness and personalised touch when intermediating between us, various contractors and the landlord was very impressive and made the tenancy a smooth ride from start to finish.

Philipp · 24 October 2024

★★★★★ 1/5

Trustpilot

Absolutely shocking service from what…

Absolutely shocking service from what is supposed to be a reputable company. They treat tenants like second class citizens. They allow you to set up a business, restore the outbuilding, fail to do repairs, allow ypu to close your shop to work from home but do not inform the landlord of the intentions, as a result, the landlord wants to sell, I have no business left and I write to complain. On the back of complaining about a member of staff, I'm issued a section 21. DISGUSTING

Luke · 27 February 2024