Trusted Agent profile · Chester

Savills New Homes Chester reviews

4.1

★★★★★ Great

1,770 reviews across 2 platforms

22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD

Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,770 reviews on two platforms, including 50 Google reviews rated 4.8.

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4.8 / 5

50

Reviews on Google

This office

Trustpilot logo

1,720

Reviews on Trustpilot

Business-wide

Reviews

Every review we hold for the Chester office, from every platform, shown as written. First names only.

1/5

Trustpilot

Be careful

My experience with the Savills Team and Lettings Hubs has been horrible. My employer sent multiple references and Letting Hubs lie that they did not receive it. After digging, this issue seems to be quite common with the non British and foreigners. Savills and Letting Hubs clearly discriminate between foreigners and locals. You suck!

Ornelia · 3 December 2021

Agent replied · 11 June 2024

We are very sorry to hear that you had a negative experience. We take pride in offering excellent service and to hear that we fell short of that is disappointing. We would like to follow up with you - could you please email socialmedia@savills.com with more details so we can investigate further?

5/5

Trustpilot

Prompt action when our boiler was…

Prompt action when our boiler was deemed unsafe and we were left with no hot water. Thanks Danielle for dealing with this quickly and professionally!

Jemma · 29 May 2024

Agent replied · 11 June 2024

Thank you so much for your review, Jemma. It's much appreciated. If you need anything further please don’t hesitate to contact us.

1/5

Trustpilot

No hot water for 10 months

Absolutely horrible! I live in one of their flat and as for now I have no hot water for 10 months! I have to write 10 e mails to get 1 response! The managers do not pick up or return the phone call. No consideration at all with my problem which seems to have no end. Meanwhile I keep pay my rent which is not cheap

Marcos · 25 September 2024

Agent replied · 25 October 2024

Hi Marcos, we are extremely sorry to hear this and would like to provide a resolution as soon as possible. Could you please email further detail including your address to socialmedia@savills.com so we can facilitate this for you.

5/5

Trustpilot

The best in the business …

What can I say about Savills Edinburgh’s team. Harry and his team are without doubt the best in the business. Super supportive, incredibly helpful and professional. Every step of buying our incredible home was enhanced by the service and care we received throughout. Could not recommend highly enough

Claire · 15 September 2022

Agent replied · 11 June 2024

Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Harry & Savills Edinburgh team

5/5

Trustpilot

My agent was Millie Willsmer at the…

My agent was Millie Willsmer at the Sunningdale office - Millie was outstanding from start to finish, always keeping me in the loop & chasing up solicitors daily (bless her). Millie is professional to a tee! I wholly recommend Savills & especially Millie !

Mph · 3 February 2023

Agent replied · 11 June 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Millie

5/5

Trustpilot

Troy Budd/ savills in bristol

I will recommend Troy to everyone. He is responsive, always constructive, and clear with advice. After meeting him for 10 minutes, I decided to sell through Savills. No other agent could come close. I am very grateful. I am sorry I did not have chance to personally thank, because I do not live in Bristol

Chas · 10 September 2021

Agent replied · 11 June 2024

I really appreciate your kind feedback, it was a pleasure to work with you and wish you all the best!Regards,Troy

5/5

Trustpilot

Excellent service

I selected Savills after meeting other agents in the area. Happy with the decision as they arranged some viewings quickly and received an offer which accepted within 2 months.Peter, James, Dan and the team very professional and pleasure to work with. Thank you

Mark · 2 March 2023

Agent replied · 11 June 2024

It was a pleasure to work with you, Mark, and very happy everything worked out.Regards,Peter, James and Dan

5/5

Trustpilot

After being let down by many potential…

After being let down by many potential purchasers we decided to try to sell at auction for the first time.We can highly recommend Savills! Nicholson Boyd explained the whole process and was there for us every step of the way to a successful sale on the day. Excellent communication throughout. Thank you Nicholson.

Karen · 23 December 2021

Agent replied · 11 June 2024

Thank you for your kind words! I am so glad we were able to get the result you wanted. Regards,Nicholson

5/5

Trustpilot

Savills...simply brilliant

Savills were simply brilliant. Caroleanne Gallagher was at our side throughout the whole sales process and made the journey stress and pain free. The level of contact and communication was 100%. We cannot praise them enough and would use Savills again in the future without question. A great team. Thank you.

Duncan · 7 April 2022

Agent replied · 11 June 2024

Thank you for your lovely feedback. I am so glad to have been able to help you with your sale and I hope to work with you again in the future!Regards,Caroleanne

5/5

Trustpilot

Excellent Ele

Ele was fantastic throughout the whole sale process. Her communication was excellent as was her market insight. I would suggest that Savills ensure they retain her at all costs as I am sure other competing businesses wold be extremely lucky to have her. Ten out of ten.

RW · 29 September 2022

Agent replied · 11 June 2024

We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.RegardsEle

5/5

Trustpilot

Savills Rickmansworth branch have just…

Savills Rickmansworth branch have just sold my house, I dealt with Sue Trybus who I found to be extremely professional, helpful & so prompt with communication. The whole team in Rickmansworth are excellent, I couldn’t leave a review without mentioning Nicky & Graeme too. They are very proactive & take their responsibility very seriously. Thank you so very much

Emma · 20 August 2020

Agent replied · 11 June 2024

Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.

5/5

Trustpilot

Great service - thank you!

Ritesh Gopaul has been my property manager for the past 18 months. The service has been excellent. Being a property manager is a tough role and I’ve had mixed experiences in the past. Ritesh is prompt, efficient and has managed the tenant landlord relationship effectively. Thank you!

H · 14 September 2022

Agent replied · 11 June 2024

Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact me.Regards,Ritesh

1/5

Trustpilot

Amateurs.

Attempted to phone them during office hours and the phone was never answered and calls not returned. Also went to view a property and the agents never showed up. A truly awful experience and in summary, they are amateur at best. Also, best to ignore the 5-star fake reviews.

Richard · 21 September 2024

5/5

Trustpilot

I have been using Savills in Marlow

I have been using Savills in Marlow, for several years now and have always experienced a professional considered approach, particularly listening and delivering on my requests whether it be buying and or selling. More recently Sophia Farwell was tasked with finding a property for one of my elderly relatives, a difficult task on a good day. That being said, Sophia listened to the remit, took it upon her self to personally identified properties and within a few days had delivered the property of my relatives dreams, i thought it would take months! Thank you Sophia and all the team a truly fantastic experience.

Max · 16 July 2022

5/5

Trustpilot

Great service from Graeme and David

Great service from Graeme and David - Graeme was a great help ensuring that we were able to proceed with the transaction smoothly. I will highly recommend Savills to all my family and friends. David was a great help in showing us properties and ensuring that we felt comfortable with our decisions. Both were accessible at any time.

Mustafa · 21 September 2020

Agent replied · 11 June 2024

We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.

5/5

Trustpilot

Personable and Friendly

Michael Smit led the acquisition of my property. It was a smooth process even though there were some issues with the property. Even after acquisition Michael was on hand to deal with some teething problems and was courteous, friendly and a really easy person to get on with.

M · 8 July 2022

Agent replied · 11 June 2024

We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best.Regards,Michael

5/5

Trustpilot

Marcus was exemplary

Marcus was exemplary; I’ve been in the property business for 40 years and he is what I would call (he may not like this!) an old fashioned agent; attentive, helpful, polite and informative. He put most agents to shame. I hope Savills know what they’ve got. Thank you very much Marcus.

Sarah · 10 February 2022

Agent replied · 11 June 2024

Thank you for such a lovely review. I am so glad to have been able to assist. Please feel free to reach out with any further enquiries.Regards,Marcus

1/5

Trustpilot

Appallingly Letting Service

After visiting my daughter’s new flat which is let by Savills, I have to say that I am absolutely appalled that they consider this a suitable property.The property is in my opinion uninhabitable for humans with faulty electrics, vermin infestation and no hot water/ heating.Savills have been notified of the issues two weeks ago but have still not resolved any problems, they are obviously not fulfilling their obligations as a managing agent to the tenants. Further to this they expect the tenants to be available to liaise with any 3rd parties to rectify any problems rather than their staff being available ( for which they do receive fees for from the 2K monthly rent)- absolutely disgusting customer service.

Alison · 26 November 2023

Agent replied · 11 June 2024

Hello Alison, we would like to hear more about this issue. Please email further detail including the Savills office that your daughter has been dealing with to socialmedia@savills.com so we can investigate.

1/5

Trustpilot

Non - Existent Property Management

If there was a minus option would be preferable. We live in a 9 year old block that is falling into disrepair with extortionate service charges … £336,000 between 46 flats averaging at £7300 - for a small block in Camden ! Adam Doran doesn’t respond to leaseholders Ethel doesn’t respond to complaints. Total reluctance to liaise with the residents. Refuse to hold an AGM. Ideas of how to improve the development totally ignored. The list really could go on & on.Truly awful company!

Nick · 26 November 2023

Agent replied · 11 June 2024

Hi Nick, we understand the team are liaising with you about this, and hope that this reassures you we are working to provide a resolution.

5/5

Trustpilot

A professional and friendly service…

A professional and friendly service from start to finish. Andrew Wilkins and the team at the East Sheen Branch marketed my house brilliantly and I was under offer within a week. They are not the cheapest but they delivered on their ambitious pricing so the fee was well worth it. I would thoroughly recommend!

Claire · 5 August 2021

Agent replied · 11 June 2024

Thanks Claire - it was a pleasure working with you and I appreciate your kind words.Regards,Andrew

5/5

Trustpilot

Savills Winchester

We have been dealing with the team in Winchester for a number of years now and we have a great relationship with them as a whole but we work very closely with Adel and we find her a delight to work with. She is always extremely helpful and willing to go the extra mile. Thank you Adel!

Alex · 25 November 2020

Agent replied · 11 June 2024

Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.

5/5

Trustpilot

Fantastic experience from Savills…

Fantastic experience from Savills Clapham on our flat sale.We chose Savills for their professionalism and they delivered. The team were able to get our flat listed within days, and viewings started coming in immediately. David Stafford and Mandy White were both very hardworking and clearly communicated all developments. After we had accepted an offer, David was invaluable both in communicating with our buyer but also helping to chase our onward purchase to make sure everything went as smoothly as possible.

Alex · 16 June 2022

1/5

Trustpilot

Shocking company to do business with

Since Savalls has taken over the management at Heron Place in W1They must rank as one of the worst managing agents I have worked for in over twenty years. The accounts department is non-existent. I'm owed ten thousand pounds in two outstanding invoices. It is now time to issue court proceedings. I am not the only contractor on this site who refuses to do more work for them. They may have a fancy website and boast on social media how great they are, but their management team is useless.

Peter · 16 November 2023

Agent replied · 11 June 2024

Hi Peter, we would really like to hear more about this situation so we can investigate as a matter of priority. Could you please email further detail and any contact information you have to socialmedia@savills.com so we can look into this.

5/5

Trustpilot

Many thanks to the team at Savills

Many thanks to the team at Savills, Stamford, for successfully selling our property. The entire process was managed in a highly professional manner and was excellent value for money. James Abbot was always available to give advice and guidance , kept us fully updated and inspired confidence and trust.We have no hesitation in recommending Savills.

Sanderson · 18 April 2021

Agent replied · 11 June 2024

Thank you very much, we have loved acting for you and wish you every happiness in your next home.Regards,James and the Stamford team

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