Trusted Agent profile · Chester
★★★★★
1,770 reviews across 2 platforms
22 Heritage Court, Lower Bridge Street, Chester, CH1 1RD
Savills New Homes's office in Chester, at 22 Heritage Court, is rated 4.1 out of 5 across 1,770 reviews on two platforms, including 50 Google reviews rated 4.8.
Every review we hold for the Chester office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat service from Zarah @ Savills, Cirencester
Great service from Savills, and special thanks to Zarah Naqvi for swift response and action! Appreciate it.
We are so pleased that everything worked out successfully for you, Marat. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotWorking with Savills was really nice
Working with Savills was really nice, It was smooth and simple and I personally had a really great experience with them. I do recommend them for any one who is in need. Big thanks to Mark Fell who helped my cousin and I to move into an apartment at London.
Thank you for the lovely feedback. I know that moving can be a stressful time and I am pleased I could help make the transition smoother.Regards,Mark
5/5
TrustpilotMy thanks to Shan Elario.
I have always found Savills service very good.
Thank you for taking the time to review our service, Fiona- feedback is always incredibly helpful. I’m delighted that we met your expectations.
5/5
TrustpilotSavills (sellers agent) positive approach to us as buyers
Savills, in the shape of their local representative, Alister Sherwood, were extremely helpful in securing us the house we desired. They acted as the sellers representative, but we, as buyers felt that the responsiveness and willingness to assist us in our due diligence was an excellent example of professional behaviour and responsibility.Our thanks to Alister and Savills
Thank you for your kind words and for taking the time to post a review. I’m delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotVery rude
Very rude. They think people are below them and treat everyone with a weird sense of snobbery.
Thank you for taking the time to leave your feedback. We're very sorry to hear that you were left feeling this way, no one should ever be treated disrespectfully when dealing with our team and would very much like to learn more about your experience. Please email additional context about your experience to socialmedia@savills.com so we can investigate.
5/5
TrustpilotOur experience of Savills has been…
Our experience of Savills has been positive. We go into all dealings with estate agents with a heavy dose of cynicism, but they have been nothing but efficient and helpful for us. Our property manager, Aliya, has been consistent in her responsiveness, professionalism and effectiveness in getting things sorted when we’ve needed help. Thank you for helping restore a little faith in estate agents!
Feedback is an invaluable reminder of the things that are important to our clients, George. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
5/5
TrustpilotSavills, Cranbrook - House Sale
We received excellent service from the team at Savills, Cranbrook, when we sold our house recently.In particular, we would like to thank Sarah Hunt for all her help, advice and friendly professionalism throughout.We have no hesitation in recommending Savills and would use them again in the future.
Thank you for your lovely review! I am so pleased to have been able to help you with your sale. Regards,Sarah
5/5
TrustpilotVictoria Anderson-Stewart worked…
Victoria Anderson-Stewart worked tirelessly to sell our home so much so that the house was sold before it even went onto the market. At all times she was professional in a polite considerate and respectful manner. Thank you Victoria.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Victoria
5/5
TrustpilotI want to thank Lauren Widnell at…
I want to thank Lauren Widnell at Savills Cardiff for all of her help and professionalism and positivity. Nothing proved too much trouble for Lauren and she was extremely efficient and most of all incredibly friendly.What a fantastic person to help us through our house hunting journey. Thank you so much.
Thank you for a lovely review, Mark. It was my absolute pleasure to work with you on your journey.Regards,Lauren
1/5
TrustpilotSavills - don't waste your time, energy or money
Savills - the most non responsive property company we have ever dealt with. Serious buyers for a commercial property, just ignored time and time again. Sent the 4th email today and have now given up.
5/5
TrustpilotGreat job! Well recommended!
I just want to share that Savills helped me let out my property in Cambridge. They have kept void periods very short and have been very efficient and fair to deal with matters. Fiona was very helpful and quick to respond to queries. Great team!
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Fiona
1/5
TrustpilotThe very worst letting agents I have encountered
As many others have said here, having Savills as letting agents is a really unpleasant experience.They recently took over as agents here and it’s honestly like having a bully in your own home. You just never know what the next email is going to say - They’re rude and heavy handed. I’ve been living here happily for a few years now, as have others on the row; we all get on, pay our rent on time, look after the properties and are generally good tenants - the way Savills behave, you’d think the polar opposite. A home (rented or owned) is supposed to be precisely that - a home, your safe space - Savills fail to understand that and make renting from them upsetting and unpredictable.Letting smaller properties is not their forte - it’s a secondary service they offer to larger, wealthy clients and that lack of knowledge, experience and care shines through. If you’re looking at renting from Savills, please be wary. If you’re looking at renting properties through then, please reconsider - this is not their speciality, it’s not what they’re good at! You want nice, happy tenants (like myself and my neighbours) and Savills cannot give you that and they will ruin it if you have it already.
We are very sorry to hear of your experience and would like to find out more, please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotVictoria Point
I’m I first time buyer who wisely decided that the best time to purchase a property was during the pandemic. I’ve dealt with people not turning up for the viewings, people showing me inappropriate properties, such as places with no parking regardless of the fact that I said I needed one, and, most infuriatingly, people talking business with my father even after I identified myself as the buyer who is paying for everything.Pete Cronin at Victoria Point is amazing, and is part of the reason why I loved the property so much (although it’s a beautiful place!). He was kind, honest and took the time to ask me what I’m looking for and how I’d like to do things. I didn’t feel pressured or rushed out of the office at all, he told me to take my time and think about it if I need to, or come back and do another viewing, and nothing was too much to ask for. I could come back to view it whenever possible and Pete was always in touch with me to provide updates.When I found out from my solicitor that they were missing a document that was leaving them unable to submit my application I emailed Pete who looked into that within minutes and got it sorted (turns out they weren’t being too honest!) the same day.What I thought would be fraught with paperwork, fees and stress has been nothing but pleasant (at least on Pete’s side!) because of him! Please let him know, he deserves recognition for all the help and kindness he has given me.Saranja
5/5
TrustpilotFantastic agent
Fantastic agent, Savills should be very proud of the staff at Chester. They achieved a full asking price offer within 8 days, and completed my sale in just weeks. All the team are helpful and very professional but Pauline was unbelievable at every step of the sale.All the above was achieved wile under Covid 19 restrictions.
Thank you, it was our pleasure. We know that selling a home can be a difficult time so it’s great to hear that we made it that bit easier for you.
5/5
TrustpilotThe team at Savills in Stamford were…
The team at Savills in Stamford were incredibly helpful all through what turned out to be a hugely challenging sales process. From the initial valuation and marketing through dealing with incredibly difficult (borderline unreasonable) buyers all the way to completion, they have been helpful, professional and reliable. The bottom line - they helped me realise a very good price during unpredictable market conditions. Highly recommended!
5/5
TrustpilotTrusted partner for many years
We have worked with Savills as our property manager in Islington for more than a decade and always found their service to be reliable and accommodating. The fact that both, our tenants and we as landlords, feel well looked after, is testament to their service excellence. Aliya C deserves a special mention for her competence, dedication and personable approach.
Feedback is an invaluable reminder of the things that are important to our clients, Daniel. So thank you for taking the time to review our performance. I am delighted your experience of Savills is such a positive one.
5/5
Trustpilotfirst class service from Savills in Farnham
All the staff at Savills in Farnham were first class. They were professional, efficient, knowledgeable and always friendly. The sale of our house was dealt with primarily by Helen, Max and Rory, but through their excellent teamwork absolutely everyone contributed in a positive and unfailingly helpful way and we would not hesitate to recommend them
5/5
TrustpilotWe had a great experience with…
We had a great experience with Jennifer. She was very helpful supporting us as first time buyers and made the process as stress free as possible. Thank you for helping us secure our first home!
5/5
TrustpilotExcellent service from the New Homes…
Excellent service from the New Homes team from pre-commencement advice through to the successful sales completion of the properties. We felt all of the team were knowledgeable on every aspect and offered a professional approach. Special thanks to Anthony and Emma for their close attention throughout. Look forward to working with them again on the next project.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve such a successful outcome on your behalf.
1/5
TrustpilotI am about to move to a new apartment…
I am about to move to a new apartment in abudhabi and all the verbal communication and agreement was just ignored by the agent I was dealing with.The apartment was supposed to be ready by this week ( cleaned and maintained) so far the flat has a lot of issues. I have provided down payment and first payment and all they Cheques but no contract or leasing agreement was given. I have already cancelled my current contract and I should be moving in four days and still no response .
Thank you for getting in touch, we would like to investigate this in order to provide you with a resolution - could you please email further detail including the office and any contact name to socialmedia@savills.com.
5/5
TrustpilotEasy to work with
In comparison with other real estate companies I've worked with, Savills have been a much more pleasant experience. As a former tenant of a Savills managed property, they responded quickly, took care of any issues with the property promptly, and was easy to work with towards the end of tenancy. I would highly recommend Savills over the other real estate company I've leased from.
Thank you so much for your review, Haikal. It's much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotRecommended!
After a terrible experience with a competitor, I was delighted to find that Savills were different. They have been responsive, friendly and efficient so far. Many thanks to Joshua and Evelina from the Putney branch!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Joshua, Evelina & Savills Putney
5/5
TrustpilotSavills, namely Matt Orchard.
Matt has been professional, upbeat, supportive and very good on communication. Our expectations of Savills were high, and thanks to Matt and the team, they have been met in every respect. We would strongly recommend Savills as a quality Estate Agent. Mac and Valerie Lafosse.
Thanks Mac & Valerie, we are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Matt
5/5
TrustpilotServices improved a lot
We have the new property manager Atticus and Angus helping us to look after our property for about 1 year. I feel that the services we are imrpoving tremendously, as i have prompt reply and action on my questions. I am considering letting them to manage my additional property when the existing letting agreement expires in near future.
Thank you for taking the time to review our service, Frankie - feedback is always incredibly helpful.I’m delighted that we meet your expectations.
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