Savills New Homes Chester reviews

★★★★★ 5/5

Google

Highly recommend using Savills, we had a 5* service on our recent house purchase and an especially exceptional experience with Pauline, who did everything she could for us. If we ever come to sell or buy in the future, our first stop will be Savills.

Harry · 16 April 2025

★★★★★ 1/5

Trustpilot

THEY WILL TAKE YOUR MONEY & LEAVE YOU HOMELESS

Please stay clear at all cost or it will cost you BIG time!!This crazy shambolic story is well worth a read. If anybody knows how I can take this further legal wise please let me know - aidantoal955@gmail. comOkay so Myself & two others booked a viewing for a flat in east London. The agents have called on the phone to confirm it has a 2 household share HMO license which is fine works perfectly for us to rent. Went to the viewing, great apartment. Again they double checked if we could rent it & yes no problem license wise. Placed an offer - Landlord accepts it. Happy days!Fast forward to submitting all the docs , all our reference checks have been completed & all good to go. 2 weeks before we move in we give our current landlord our notice we are leaving.Miah hough-barned & Katie Vale from Savills 33 Margaret Street , London have been dealing with our lease for the new flat. 3 days before moving in Miah has sent over the lease to us. Signed it straight away & paid £4,200 pounds. Get an email of Miah again with a new lease contract saying they have forgotten to put the RPI clause into it. No problem, signed it again straight away. The next morning 48hrs before we move in, get an email saying our document has been cancelled. Presuming it was the first incorrect document they sent we didn't think much of it. I emailed Miah just to confirm it was ok? No response back from her. I was in work so I could only call them on my lunch at 13:00. Called Miah for an update & when are we collecting the keys & she said ' Nobody has been in contact with you? I'm going to make a few calls and will be back to you in 10 mins' Got no call back, its been 50 minutes so I call again & said whats the update? She gave me a number to call & 'he has information for you ' Called that number about 5 times nobody answered. I get onto the phone to Miah again after many attempts of her not answering she finally picks up the phone & wouldn't give me any information. I get a call back from the number Miah has given me & he told us they have cancelled your offer even though it has been accepted , paid for & signed by all 3 tenants saying ' oh it was actually a 1 shared household HMO license' We cannot rent this 3 bedroom flat to you...Didn't get a sorry of anybody, they had no answers for us why this happened as its been discussed number of times. We asked them to apply for the correct license of the council & they wouldn't. We were constantly sending emails to miah & katie but none of them would reply. We've been promised call backs of seniors & people high above & of course did not get one email or call back. The situation they have left us in is so horrific leaving us homeless in the next couple of days. I have never experienced customer service at this level. Truly shambolic & I can't wrap my head around it they can get away with stuff like this.Money has been refunded but it will take 5 working days to refund & of course the refund was submitted at Lunch time that day not informing us with a email of receipt.. when I am trying to call everyone in their what is happening. I would give these lot a minus 5 star if i could!! Please do not get one of your dummy robots to reply with an email for complaints rather than pass this on & get someone to contact me especially Miah & Katie taking £4,200 away from us & then no say a word & leaving us Homeless!!! I am still baffled none of them have been in contact with us after taking £4,200 & knowing we are moving out. ​Again if anybody has any help out there be much appreciated. Truly shocking service....

Aidan · 16 October 2021

★★★★★ 1/5

Trustpilot

Incredibly stressful and frustrating…

Incredibly stressful and frustrating experience.My partner and I were accepted on our dream flat after months of disappointment looking for somewhere. Initially started off well, with submitting requested information for referencing and a check in being booked, of which the member of staff confirmed everything was complete and good to go. Two working days before our check in, the third party referencing company contacted us to say they couldn't open the documentation we provided. It was CSV rather than PDF which can easily be converted for free online, but we were more than happy to provide this again but of course this delayed our move in. We were lucky we planned for some overlap, but I would have preferred not to have used it as it has caused increased stress, which we were trying to avoid, vacating our current property. I then had no communication on our move in day regarding this, and felt like there was no urgency regarding our case. We then get told our guarantors earnings fall short by a very small amount the day after we were meant to be in. This was a shock to us as we were accepted as tenants on the basis of our guarantors earnings. No one had the common sense to speak to the landlord, explain that we only have a guarantor for recent self employment purposes and advise we earn enough after we had to provide 6 months bank statements, 6 months of invoices and let them connect to our bank accounts (a very invasive process indeed). Having worked as a property manager myself, we provided the additional information they needed immediately in order to get this over the line as quickly as we could.We also had trouble with signatures of which I won't go into. After finally coming round to collecting keys 5 working days after our initial move in, on the surface the flat looked okay.But after further investigation the flat was left in an unacceptable state, plug holes were green, insides of cabinets black, stains on carpets. I was advised the previous tenants deposit had been returned, wrongly so in my opinion. And an inventory of the property also hasn't been conducted before we moved in.The communication from Savills has been minimal and short and we are waiting for a resolution. This was supposed to be a really exciting time for us and it has been filled with stress, frustration and disappointment.

Megan · 24 July 2023

★★★★★ 5/5

Google

We were purchasers rather than vendors but Pauline Kay was excellent. From our initial introduction she made us feel part of everything and showed genuine interest in our purchase.. She was also very helpful to the vendor and made us both feel as friends instead of simply parties to the transaction. Hopefully we have completed our last house move but, if we were to move again in this area we would have no hesitation in using Pauline's very professional services. We would warmly recommend her.

Ian · 13 October 2021

★★★★★ 5/5

Google

Fabulous customer service at Savill’s Chester! Pauline and her team at the Chester residential office were superb throughout the marketing & sale of my late mother’s property. During a protracted sale with delays, & at the height of the pandemic, Pauline was on hand, proactive & supportive every step of the way. Service was utterly faultless. Not the cheapest option but most certainly the best & most cost-effective, the sale was handled very efficiently, with immediate interest from potential buyers & a firm, fair & realistic offer received very quickly. I would have no hesitation whatsoever in recommending Pauline & Savill’s expert services (& indeed have done so). I have no doubt that Pauline’s professionalism, knowledge, efficiency & attention to detail secured a successful sale.

Jane · 13 October 2021

★★★★★ 5/5

Trustpilot

Savills Tenancy Review

The whole experience from check-in to check-out has been very professional and reliable. Much of this is due to property manager Lauren Sullivan, who has organized all appointments for me and has been quick to reply and help with any problems I have had during my tenancy. It really has been the best tenancy experience I have had in London. Thanks Lauren!

Moritz · 11 September 2023

★★★★★ 5/5

Trustpilot

Fantastic service

Fantastic service. I worked with Emma and Sam as my sole agents on my sale. I chose Savills as they gave a realistic and genuine valuation rather than an inflated one to win the mandate. Good communication throughout and active support till completion. I’d throughly recommend using Savills and team.

Josephine · 11 May 2021

★★★★★ 5/5

Trustpilot

Impressive service from Savills

Savills recently completed a sale for me. The entire experience from the first meeting was professional, efficient and transparent . The level of initiative and responsiveness from the team was invaluable - especially Tessa who kept me informed at every juncture - often before I had even asked. The level of service that she gave and her friendly approach are rare offerings these days .

Caroline · 9 June 2023

★★★★★ 5/5

Trustpilot

Had an issue with the light switch in…

Had an issue with the light switch in my room not working and Harry from Savilles was prompt and professional in getting this sorted for me. I can’t fathom enough the level of good service I received from him, thank you once again 😊

Panashe · 22 April 2022

★★★★★ 5/5

Trustpilot

A outstanding support

An outstanding support to help with with all rental matters from Kristina in Cambridge! Her team provides a very professional and bespoke assistance through every step of the rental process with her expert local knowledge and experience. A heartfelt thank you to Kristina and her team indeed! 👍👍👍

Wing · 4 September 2021

★★★★★ 1/5

Trustpilot

Absolutely shocking service

Absolutely shocking service! 1) even though we had a signed contract to move into the rental in April, they informed us that the current tenant will be staying on and we were only going to be granted access the the property 12 June. The very day I was due to give birth to my first baby. I had to move house while having contractions.2) we repeatedly told Savills about repairs required to the property (broken tiles that had cut my childs foot, hot water and taps often not working, leaking showers, windows slipping open during a cold front) and when they finally sent a repair man to fix it he informed me that he had been given specific instructions by Savills to not repair most of it. The repair man then offered to fix the windows regardless as to have it jammed was against fire safety regulations and he found it ruthlessly cruel to leave a window broken when there was a 4 month old baby sleeping in that room. This was all during the worst cold front of the year3) upon our exit of the property when we moved to UK, Savills tried to make us pay for removal of items that had been left by the previous tenant4) Savills, on many occasions, were in breach of the rental contract T&Cs and repeatedly tried to charge us for things that had been specifically noted and agreed upon in the exclusions report we signed when we moved in.

Courtney · 28 June 2023

★★★★★ 5/5

Trustpilot

Professional and proactive

Natasha, Becky and the team at Tunbridge Wells Savills helped us through what turned out to be a very challenging sale. They were understanding, professional and proactive. Their communication was excellent. Would totally recommend them.

Charlotte · 23 March 2023

★★★★★ 5/5

Trustpilot

Excellent - especially Georgina Catton

I was blown away by how smooth and helpful the experience of renting through Savills was. Georgina Catton is the one to go to - especially in Islington. Not only did she guide me through the process when it came to renting, she was so patient whilst I looking at many different places, and always made herself available if I had any questions. Having heard many stressful stories about finding a new house I had no idea it could be this easy when helped by the right person.

AM · 2 August 2021

★★★★★ 1/5

Trustpilot

Savills of Stamford - bad experience

Our experience Savills agent in Stamford was not a good one. In our recent dealings with him we felt he was not only deceitful and unprofessional but also professionally negligent. Over several weeks he failed to return phone calls or respond to multiple emails, but then he knew he had omitted to tell us about subsidence in a property they were marketing. As a result, we ended up financially disadvantaged. Savills internal complaints procedure was fairly farcical to say the least, with laughable attempts to obfuscate. The legal advice we received was that we had a strong case for professional negligence but of course nothing is guaranteed and Savills made it clear they would look to recover their legal costs if we were unsuccessful in prosecuting our case. We just didn’t want to take the risk, but different times and different circumstances and we would have relished the opportunity to face them in a court of law. As it was we settled for a refund on some expenses and a £500 goodwill gesture - a fraction of what this experience cost us. There are good Estate Agents out there - but our experience suggests Savills in Stamford is certainly not one of them.Whatever Head of Customer Relation says in response to this review should be taken with a high degree of scepticism - this a company we now actively and strongly advise all our friends and acquaintances to avoid. Clearly there is a lot of background to this but I’m sure you can sense our dismay at having been treated so badly by a company we would have thought we could trust - but then their other review ratings should tell you something!

S · 2 August 2021

★★★★★ 5/5

Trustpilot

Savills review

We are very happy with Savills company so far! From the first viewing we had a really good communication and they’ve helped us a lot with questions! Especially Sophie Hipwood who was very friendly and helpful from the beginning! Thanks to you we found this beautiful home!!

LOUKIA · 4 October 2021

★★★★★ 5/5

Trustpilot

Excellent experience.

George Hill was unfailingly cheerful, friendly, polite, pro-active and very efficient. He kept us in close touch at all stages, always returned telephone calls and offered helpful advice at appropriate points in the process.I would have no hesitation in strongly recommending Savills, Truro to anyone seeking to sell a property.

Hugh · 24 February 2021

★★★★★ 5/5

Trustpilot

Savills did a wonderful job of selling…

Savills did a wonderful job of selling my home in Virginia Water earlier this year, in particular, Karen Brannigan with the help of Millie.From the start, I found Karen a real pleasure to work with and she took her time to understand my ideal asking price and then advised me accordingly. Millie was a breath of fresh air when showing round potential buyers and went out of her way to be helpful to me. I took Karen's advice and managed to secure an asking price, which was much higher than had ever been achieved in the road.Thanks so much for all of your help, advice, knowledge and professionalism throughout the process. I would definitely recommend Karen, Millie and the rest of the team in Savills @ Sunningdale.

Lizzie · 20 July 2021

★★★★★ 1/5

Trustpilot

Shocking service

I should note at the start of this review that the one star is solely for the management of the Green, rather than the accommodation itself. The flat I had was modern and nicely equipped, just a tad overpriced.However the management are shockingly poor, when we moved in we were told over messages that we would receive a welcome pack over email, however after several times chasing it still took days for us to receive this, which meant we struggled to get basic things like the heating and hot water turned on as it was not a simple system and we had no instructions anywhere. We also could not begin to setup any utilities as we were not informed which companies were used etc...During our time there, if we ever needed anything from the management (such as access to the meter for a meter reading) it would take several requests from us and days (or even weeks) before getting a response. If you try to phone the office 9/10 times there is no answer and WhatsApp messages were read and ignored.Partly due to this, we have decided to move out - and unfortunately the moving out procedure has been much of the same. We were given ZERO information on how to return keys etc.. and in the end I had to contact the office to ask what they wanted me to do. I was told that the check out would be done a couple of days after I moved out, and then it would be 3-5 days for the deposit to be returned to me. It has now been 10 days since I moved, and I have not had any response to messages asking how the checkout is going, and when I can receive my deposit back. I shall be lodging a complaint with Savills (who manage this location now) and if it goes on any longer I will go to the Ombudsman. This is ridiculous, I can understand delays in getting the deposit back but to have zero response from management is not acceptable.In summary, at the Green you will most likely get good quality accommodation but beware you get frustratingly poor service while there.

Jacob · 31 May 2023

★★★★★ 5/5

Trustpilot

Exceptional Professionalism - Savills Winchester

We have just sold our house with Savills Winchester. They were brilliant to work it, in particular Robert Tottle and Jonathan Lacey. Their service from the first contact until the contract exchange was exceptional. Expert knowledge of the market, timely response to emails and texts. The buyers were carefully vetted making sure we did not have unsuitable viewings and offers. We are very please with Savills Winchester and highly recommend them to anyone.Thank you.

Tim · 23 May 2022

★★★★★ 4/5

Trustpilot

Overall positive experience working…

Overall positive experience working with Savills through my tenancy. George Pride in particular has been very helpful and responsive throughout the tenancy with any issues we had, and he has been able to get things resolved efficiently.

Timothee · 20 April 2026

★★★★★ 1/5

Trustpilot

If you have the misfortune of having…

If you have the misfortune of having Jane Duka as your property manager, I strongly advise you to brace yourself for a frustrating experience. I've been dealing with a persistent mice problem for several months now, and despite my numerous attempts to seek assistance, I've received nothing but silence from Jane. My emails and phone calls have gone unanswered, which is a glaring example of her complete lack of professionalism and disregard for her tenants' concerns.

Anthony · 12 September 2023

★★★★★ 5/5

Trustpilot

Deanna has been amazing over any issue…

Deanna has been amazing over any issue we have had. She and Savills have been superb. Whether a new lawnmower, wind damage to the garden, or chasing me as I made an overpayment. I wish all agents could be as attentive to tenants.. Incredible service and attention to details

Julian · 3 March 2021

★★★★★ 5/5

Trustpilot

Property Manager at Savills …

We did not get to know Terrence Lang Savills Property Manager for very long, but during this time his level of service and care was outstanding.Terry is a very nice person, who will be missed.

Ian · 16 February 2023

★★★★★ 5/5

Trustpilot

Danielle Melia

Danielle Melia has turned around several important projects at short notice for the two properties Savills manage for me in WInchester.One of these related to paperwork I needed for my tax return. However, the more important ones are a long list of issues that needed to be dealt with at one of the properties. I appreciated the speed, efficiency, and thoroughness of Danielle's solutions.

Philip · 28 May 2024