Reeds Rains, Chester reviews

★★★★★ 5/5

Google

We don't have experience of using all of Reeds Rains services, this review is solely based on a viewing for a property we have had. We have had a number of viewings across several estate agents in Chester, many of which have been bad, unprofessional, couldn't answer questions, ect.. Charlotte at Reeds Rains is the exception and gave us a truly excellent viewing on a property we are considering, as you walk around the house with your partner sometimes you need space, a moment of quiet to think or lay out a room in your head, and sometimes input from the agent - Charlotte's timing and input was impeccable and exactly what we want on a viewing - had we not already sold our apartment we would be giving it to Reeds Rains on the agreement that Charlotte do the viewings, as you want somebody to give potential buyers the best possible customer service. I completely recommend Charlotte and if somebody from Reeds Rains reads this review and feedback, I think you need to keep hold of Charlotte and look to have her involved in all aspects of your business.PositiveResponsiveness, Quality, Professionalism

Lloyd · 24 August 2021

★★★★★ 1/5

Google

I'm being completely ignored when requesting to view a house for sale. Absolutely terrible service. I called three separate times to arrange a viewing and was repeatedly told that they would get back to me. Nobody ever did. I was then asked to submit an online enquiry, which I did, and still received no response. Completely unprofessional, unreliable and disrespectful of customer.

O · 11 June 2026

★★★★★ 5/5

Google

Just wanted to say a huge thank you to Hannah for helping to coordinate our sale and seeing it right through to the end. It wasn’t the most straight forward and buying / selling is always somewhat stressful but I couldn’t have gotten though it without knowing Hannah was always in the end of the phone and in total control of the situation!

Victoria · 6 February 2023

★★★★★ 4/5

Google

Since Emily started, she has been extremely helpful in getting maintenance issues resolved and keeping us regularly updated by email. We really appreciate her support and feel much more confident that any issues in the house will be dealt with promptly.

Paris · 11 September 2026

★★★★★ 1/5

Google

My partner and I left our apartment 3 and a half weeks ago and emailed several times a month before leaving and we had absolutely nothing back so we called several times and we had absolutely nothing back. We finally reached someone and told them we were moving out so we handed the keys into the Chester branch in person. About a week after moving out we got an email telling us we hadn’t payed that months rent so we got back telling them we had emailed so many times and called so many times and went to the Chester branch in person and we’re told it would sorted and we’d get our deposit back. It’s been a month nearly and still no deposit, we are now completely fed up. We were supposed to recover our deposit 3 weeks ago now.

Liv · 11 October 2025

★★★★★ 5/5

Google

Well what can I say I bought an apartment , 59 Abbottswood Chester and from the moment I bought to the exchange of contracts Charles was always there for me , any questions or issues I had he sorted out for me, even after I moved in Charles phoned to check everything was ok . I can’t give a rating as there,s no such number to give , Charles was very professional and courteous and went that extra mile , the only estate agent I know that makes you feel special, Thanks Charles

Bev · 11 October 2023

★★★★★ 1/5

Google

I'm being completely ignored when requesting to view a house for sale, no responses (phone and online requests), no follow-ups. The sellers should be aware of how uninterested their agents seem in dealing with potential buyers. Despite my strong interest in one property, the lack of engagements from the estate agent is really off-putting. I have not seen this with any other agents in Chester.

C · 2 April 2025

★★★★★ 5/5

Google

I bought a house through Reeds Rains in Chester, and had amazing service. Ken looked after us and regularly kept us updated with the process. He was very responsive and friendly, whilst also being professional and thorough. Excellent customer service, and I would definitely recommend Reeds Rains based on my experience.

Kate · 11 May 2026

★★★★★ 1/5

Google

The most incompetent bunch of people I’ve ever come across . I wouldn’t let them handle the sale of a Dolls House . Failed to pass on the offer to the seller from us . Utterly failed at communicating with us . Contacted the supposed manager and even he is incompetent. And the best bit is we purchased the house 3 months ago and it’s still advertised in their window 😂

Sam · 15 October 2025

★★★★★ 5/5

Google

Ask for Emily, she was a brilliant help when me and my wife moved house. Good communication and all got sorted quickly once she was involved.

Joseph · 27 September 2026

★★★★★ 1/5

Google

Warning to anybody looking to sell their home with Reeds Rains Chester - they are completely ignoring my requests to view a property. I have sent numerous emails to which there is no response. Surprising how uninterested they are in potential buyers.

Kirsty · 11 June 2026

★★★★★ 5/5

Google

What a great team you are at Reeds Raines, Watergate St. Chester! We are so grateful to Hannah, Charlotte and Mike for all you did to help us acquire a property! Due to our circumstances, this was not a straightforward process, but Hannah and the team worked with us every step of the way to help us achieve our goal of home ownership - including helping us find a fantastic mortgage!! ( thank you Jay-@ Embrace Financial- highly recommend too!) Hannah answered all of our questions promptly and professionally. She was a great resource and helped us find an excellent surveyor. Nothing was too much trouble, and she helped us to feel confident and reassured throughout the whole process. Thank you so much- we really appreciated all the negotiations you handled for us, Hannah! We are delighted with the outcome, and wish you and the team all the best for the future.

Debbie · 11 October 2022

★★★★★ 5/5

Google

Charlotte at Chester branch was absolutely amazing, so easy to communicate with. She went the extra mile and took all the pressure off. She is an exceptional member of staff and deserves recognition for her very conscientious approach. She has a lovely manner, whilst being very professional, she has an ability to communicate in a very friendly way. She is a gem, not found very often. It’s a rare experience these days to find someone so dedicated to her job. Thank you Charlotte for all you did for us.

Kerry · 11 October 2022

★★★★★ 5/5

Google

Thank you to jamie,ken and the team with your help on the sale and completion on my house much appreciated

Greg · 10 October 2026

★★★★★ 5/5

Google

I cannot recommend Reeds Rains enough, especially Michael and Hannah. They have been brilliant from the start, and although they are very professional, they are also friendly, honest and reassuring, even with the smallest query. They have been, by far, the best estate agency we approached throughout our home selling journey.

Andrea · 6 February 2022

★★★★★ 5/5

Google

Hannah Lloyd of Reeds Rains is extremely helpful and professional. I haven’t needed to worry about anything and Hannah has always been prompt with getting back to me regarding any queries I’ve had. Hannah is an asset to the team, thank you.

H · 6 February 2023

★★★★★ 5/5

Google

Reeds Rains Chester are a great team and I cannot thank them enough for the work they have done for me - would highly recommend!

Emily · 11 August 2026

★★★★★ 5/5

Google

I've been renting out a property through Reeds Rains for around a year and a half now, Dave the lettings manager has worked closely with me to ensure all stages of the process run smoothly. There has been great communication throughout, as well as direction and support if there have been any issues.

Kate · 20 May 2024

★★★★★ 5/5

Google

We have dealt with estate agents for many years and our experience after meeting Hannah exceeded any of our previous experiences by far. From the moment we entered Reeds Rains estate agents in Chester we were greeted with the most enthusiastic and conscientious member of staff. Hannah spent time sharing her knowledge of the area and seemed to have a genuine interest in helping us. Hannah displayed excellent customer service and was professional with a personal touch. Hannah is a real credit to Reeds Rains of Chester and we would definitely recommend this estate agent.

Paul · 6 February 2022

★★★★★ 5/5

Google

We recently purchased a property advertised for sale through Reeds Rains, Chester. We would just like to express our gratitude to Charlotte from Reeds Rains. Charlotte was by our side throughout the process and we would like to thank her for the exceptional level of service and care she gave us over the last few months. Thank you Charlotte. Matt and Suzanne

Matt · 11 October 2023

★★★★★ 5/5

Google

I cannot thank nor recommend this branch of Reeds Rains more; specifically Hannah L. Hannah L. is a credit to Reeds Rains and made the entire process - from first viewing to collecting the keys - a welcomed and relaxed experience. Hannah L. was highly professional and could not help enough with any and all questions/queries; always quick to respond. It is clearly evident that Hannah L. is a highly knowledgeable and tireless member of the team and as such this provided myself with immense confidence throughout. To date, Hannah L. is the best estate agent I have had! Thank You.

Wayne · 6 February 2023

★★★★★ 5/5

Google

I have recently started the process to buy my first ever home. To say it has been tough is an understatement. Lots of heartache, tears and frustration. Hannah at Reeds Rains has been an absolute star since I first got in touch with them about a property I had seen. There have been minor setbacks since, but Hannah has kept me informed all the way and has helped it become possible for me to have an offer accepted on a house I never thought I'd be lucky enough to get. She has been understanding throughout and has had to deal with me harassing her on a daily basis. Thanks for everything so far Hannah. Reeds Rains are lucky to have you xx

Niccy · 6 February 2023

★★★★★ 5/5

Google

Just wanted to thank Hannah for such friendly efficient service and say what a pleasure it was to meet her and the other staff at Reed Raines Chester. Would definitely recommend and will use again.

HB · 11 October 2022

★★★★★ 1/5

Google

I'm being completely ignored when requesting to view a house for sale, no responses (phone and online requests), no follow-ups. The sellers should be aware of how uninterested their agents seem in dealing with potential buyers. Despite my …

M · 15 April 2025