Trusted Agent profile · Chester-le-Street
★★★★★
2,203 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,203 reviews on two platforms, including 247 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Reeds Rains Chester le Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester-le-Street.
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
1/5
TrustpilotPoor property management
Privately renting a property with several maintenance issues reported on the day of moving in, which is now nearly eight months ago. Not one issue has been resolved even though there is a health and safety risk. Total lack of care, response and communication from both the local and head office.Poor property management.
5/5
GoogleJanet at Reed Rains could not have done anymore for us to assist throughout the whole process. Very highly recommended. Took a lot of stress away from us and kept us appraised throughout. Brilliant all round.
Hi Marc, I'm so glad i could help with the process of moving house, that amongst many other things is what we're here for. I hope you're happily settled into your new home. Kind Regards, Janet.
5/5
TrustpilotHouse Sale
From property valuation to sale ( hopefully),the service was very good and carried out in a professional manner. Fingers crossed on our sale , as early days ?
5/5
TrustpilotBig THANK YOU to Reed Raines Yardley
We have been very satisfied with all the help and advice we have received from Mark and the rest of the Reed Raines team during the valuation, marketing and selling of our property. They have answered all our questions and queries, nothing has been too much trouble for them.Thank you
1/5
TrustpilotCompletely untrustworthy
Fancy being ripped off? Have dishonest correspondence with? This is the company to rent from.
Hi Geoffrey,Sorry to read your review. I have requested for more information so that we can look into your issues further. This request will come from Trustpilot.Regards,Reeds Rains
5/5
TrustpilotHappy tennant
Happy tennant dealt with Adam fletcher who is always aprachable been with reeds rains for two years and many more years to go very happy
5/5
TrustpilotThanks Tara (Catford branch, London)
Tara from the Catford branch (in SE London) was excellent selling our property - very knowledgeable about the local property market, quick, efficient and great communications all along the way, including some tricky negotiations. Plus a competative price - I would definintely reccommend her and Reeds Rains Catford.
5/5
TrustpilotCongratulations to Reeds Rains
All staff are pleasent, friendly and deal with customers in a thoroughly proffessional manner. Numerous viewings wre arranged and it was no reflection on any staff member that two (cash buyers) withdrew their offers. A new (cash buyer) was found and the sale process is progressing well.
1/5
TrustpilotI put my house up for sale with this…
I put my house up for sale with this estate agents and it's been an stressful and difficult process. I am very unsatisfied with the sales service and I wouldn't recommend there service.
Hi Woody,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please let us know which branch it is you had dealings with?Kind regards,Reeds Rains
5/5
TrustpilotReid Raines
Reid RainesExcellent company and serviceThe team in Halifax were excellentA fantastic professional service Nothing was to much troubleAndrew shackleton thank you a true professional
5/5
TrustpilotAnother smooth transaction
Stacey Moss gave us good support during the sale of a rental property. The transaction went through without any drama. We have used RR several times and would use again.
5/5
TrustpilotVery helpful
Not actually used these yet but from speaking with agents and getting lots of free advice (when I’m tied to another estate agents) has been an absolute godsend. When someone can give out advice on selling your house when you arnt even with them says a lot about a company. I have never used them to sell my house but I 100% will in the future!
5/5
TrustpilotHouse Purchase
I recently purchased a property with the help of Reeds Rains Rhyl along with the support of Matt Lewis from Embrace Financial Solutions who is based in the office. Derry and Tom in particular were extremely helpful and went above and beyond to ensure my purchase was as straight forward and stress free as possible.
5/5
TrustpilotHighly recommend Reeds Rains
Highly recommend Reeds Rains. We have received helpful, timely communications from the start. Sue and Tony in the Dartford branch are very helpful and friendly. Thank you.
5/5
GoogleDealt mostly with Mark and Vicky. No complaints and house sold quickly and easily. Would sell again with the team. Good service.
Great review Chris, Thank you. I'm delighted we were able to sell your house quickly & make the process as easy as possible. Kind regards, Mark & Vicki.
1/5
TrustpilotWhat a Joke they ignore rRepair or not to repair it is not a question but a requestequests for…
What a Joke they ignore requests for repairs done to rented property and scoff at requests for repairs and this happens over months
Hi Hamish - sorry to hear this. I've requested some more information from you so I can look into this further. Thanks
5/5
TrustpilotProfessional service
The team were professional and explained the process. We are very happy with the quality of service for both selling and buying of properties.
Thank you for your 5 star review.
1/5
TrustpilotInforming neighbour's we are selling without our permission
What right do you have telling everyone in our street we have sold our house. We wanted it kept quiet. I am checking to see if I can sue for breach of personal information
Hi JeanI'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you let me know your address so we can ensure this won't happen again.Kind regards,Reeds Rains
5/5
TrustpilotAlison at Reeds Rains
Excellent service from Reeds Rains in bamber bridge especially Alison. 5 stars!
5/5
TrustpilotMe and my girlfriend loved the…
Me and my girlfriend loved the experience. Best customer service ever, I would give six stars if it were possible. we moved into a splendid new property thanks to Reeds Rains and I must say the people working and owning the company are incredibly nice, polite, professional and sensitive with customer needs. I would recommend it to everyone I know. Thank you Reeds Rains
1/5
TrustpilotWalderslade branch
I only whish I had red all the negative reviews about Reeds Rains before I enstructed them to sell my property. It now seems those reviews are all about Walderslade branch.I also whish that if they need to sell their own house they will go with their own agency and receive the same level of service and waste as much time and nerves as I did.
5/5
TrustpilotFrom start to finish Lynsey and the…
From start to finish Lynsey and the team at Reeds Rains Carrickfergus have been superb. Extremely professional, helpful and understanding. V highly recommended.
1/5
TrustpilotReply from Reeds Rains on my trustpilot review but don't be fooled, nothing happened since the reply
Reply from Reeds RainsHi Katie. Sorry this has been your experience. I'll raise with the branch. ThanksNothing has been done, more emails sent and still no reply! Spoken to tennant & they confirmed they expected new amount to be taken but you've not done your job at your end. Absolute joke of a company
5/5
TrustpilotSuperb service
Great service from the staff at reeds raines pemberton especially Janet.Many Many Thanks for all your help with a recent sale.Ian
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Reeds Rains Chester le Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester-le-Street.
