5/5
TrustpilotTom and Derry was very helpful
Tom and Derry was very helpful, any questions we asked was dealt with very promptly, great service and very friendly and professional.
Trusted Agent profile · Chester-le-Street
Reeds Rains Chester le Street reviews
★★★★★
2,213 reviews across 2 platforms
Bridge End Chambers, Chester Le Street, DH3 3QY, Chester-le-Street, DH3 3QY
Part of Your Move & Reeds Rains National Home Move, see every office.
Reeds Rains's office in Chester-le-Street, at Bridge End Chambers, is rated 3.8 out of 5 across 2,213 reviews on two platforms, including 247 Google reviews rated 4.8.
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Reviews
Every review we hold for the Chester-le-Street office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotRental. Severe damp, mildew and mould.
I had the misfortune to use this company. Issues immediately with damp in the property which were repeatedly flagged up and not resolved. The conditions lead to wardrobes and desks being thrown out due to mould damage, mildew and spores on my sofa and mattress, and increased asthma symptoms. All of this was told to the company, merely to be told move furniture further away from the walls. As though 5 inches away was not enough. Walls and wood furniture were bleached fully once a week by myself but merely masked the issue and didn't treat it.Despite citizens advice, and a member of staff at reeds, saying this is unacceptable conditions and a breach of contract, the repairs were still not made. Staff that don't listen or resolve issues, shocking.As well as these awful conditions, dispute has been made over the return of the deposit. How this company is still running is an amazement. I have heard multiple stories so similar to this and yet no improvements.
5/5
GoogleExcellent service from all concerned, they are all professional, approachable and very helpful. It has, as always been a pleasure dealing with them. We have used this company now for many years and can definitely recommend. Thank you.PositiveResponsiveness, Quality, Professionalism, Value
Agent replied · 25 October 2024
Hi Arthur & Margery Thank you for such a great review, you're both an absolute pleasure to deal with. I'm so glad we could find a suitable tenant for your property. Best wishes, Nicole.
5/5
TrustpilotA big thank you to Stephen Lennox and…
A big thank you to Stephen Lennox and the team at the Widnes branch - fantastic service !
5/5
TrustpilotBrilliant!
This is the Hebden Bridge I am talking about, the Staff have been nothing but determined, understandable and what’s more really pleasant always. I have had 6 houses all different area (not mine!) and they have done nothing but their best. By the way they’ve all been sold!
5/5
TrustpilotTop marks for the selling of my…
Top marks for the selling of my property. You have been on the ball with every detail keeping me informed at all timesThank you so much for making life easy
Agent replied · 28 December 2024
Thank you!
1/5
TrustpilotDO NOT USE!!!!
DO NOT USE!!!!13 WEEKS NOW AND STILL NO WORKING SHOWER!! ALL MY CALLS AND EMAILS COMPLETELY IGNORED!! REEDS RAINS CHESTER ARE THE WORST! DEAN VIAN AND MICHEAL FELLOWS ARE LIARS, UNPROFESSIONAL AND INCAPABLE OF DOING THEIR JOBS.
Agent replied · 28 December 2024
Hi Jennafer,I'm sorry you have not been pleased with the service you've received from Reeds Rains. Customer service is of paramount importance to us. Please can you email enquiries@reedsrains.co.uk with some further details about your review?Kind regards,Reeds Rains
5/5
GoogleReeds Rains at Chester le Street provided a very helpful and professional service for our house move. Mark in particular, helped us through every step of the process.
Agent replied · 25 October 2024
Thankyou for your kind words, it has been a pleasure working with you. Good luck in your new home. Mark and the team
5/5
TrustpilotAlan and Pat at Reeds Rains have been…
Alan and Pat at Reeds Rains have been an absolute pleasure to work with. Very professional, trustworthy and personable. I would highly recommend selling or letting your property through them.
Agent replied · 28 December 2024
Thank you - I will pass on to Alan and Pat
5/5
TrustpilotWe have rented our property through …
We have rented our property through Reeds Rains Formby. The whole process was brilliant from start to finish, the branch manager Emily was really helpful throughout. Cannot recommend them enough.
5/5
TrustpilotReed Rains Eastwood
I wanted to rent a house managed by Reed Rains Eastwood.Nothing was too much trouble for them.Absolutely brilliant from start to completion!It was a very difficult and stressful situation for us, which was handled withprofessionalism and kindness.Our thanks to the girls at Eastwood!Phil and Claire
Agent replied · 28 December 2024
Thanks so much for your review Philip. Why not sign up to our Refer a Friend scheme? You can earn a £50 Amazon.co.uk Gift Card for every friend you recommend who then has a sales or lettings valuation with Reeds Rains. Find out more here: reedsrains.co.uk/refer-a-friend
5/5
TrustpilotAs a landlord I have used Reads Rains a…
As a landlord I have used Reads Rains a number of times over the year’s and have always found them to be efficient, transparent and friendly. I would not hesitate to recommend them to anyone looking for this service in the Ashton-Under-Lyne area.
Agent replied · 28 December 2024
Hello Mark - Thank you for taking the time to write a positive review, we are so glad you are pleased with our service and would recommend us!Many thanks,Reeds Rains
5/5
Trustpilot3rd time I have used Reeds Rain in…
3rd time I have used Reeds Rain in Glengormley both to buy & sell . Excellant service kept up to date through whole process .Would thoroughly recommend the team
Agent replied · 28 December 2024
Many thanks for your review. I will pass on to the branch, thanks again
5/5
Trustpilotthe quality of service offered by all…
the quality of service offered by all the girls at the guisbrough branch. has been outstanding cathy ruth shaun and zeeta really go the extra mile and we will miss their friendly but professional chats. we have bought and sold many houses and never experienced such efficiency and warmth. we strongly recommend their expertise to any one . a big thank you from doug and vicki at saltburn
2/5
TrustpilotUnprofessional service
Arranged to have an house valued they arranged an appointemnt and time, then confirmed it.waited in and no one turned up. I rang the Ossett branch who had arranged it all and they did not have my appointment in the diary, the woman who answered the phone on Saturday morning was also very unprofessional . As they say first impressions count and in this case it was not very good. Went with another more professional company
5/5
TrustpilotHouse Valuation
Jonjo came to our property to advise on an appropriate valuation for a future sale and to help advise our bank for remortgaging purposes. He was punctual, friendly and his expertise of the local area, combined with our property meant that we got a realistic valuation of our house in its current condition. This information has been very helpful in terms of future planning and we would like to thank Reeds Rains for their help.
5/5
TrustpilotThe Reddish branch are a fantastic…
The Reddish branch are a fantastic team, really do go to extra mile to sell your house. They are friendly helpful and professional knew the answer to all our questions. They kept us informed with everything that was happening at every stage and we're always at the end of the phone.
5/5
TrustpilotShevington sale
Just completed on a house sale in Shevington. RR @ Pemberton where v helpful every step of way with guidance etc as not sold before. Janet & Jo especially good. Would recommend.
5/5
GoogleVery pleased with their work selling our house. The team were very professional and responsive dealing with issues and delays (not of their making). I would recommend.
Agent replied · 25 October 2024
Thanks John & Margarite , Good luck with your move to Scotland! Mark, Nicole, Vicki & Janet
5/5
TrustpilotSam and Tony were excellent and got me…
Sam and Tony were excellent and got me a great house in trying circumstances. Top service.
5/5
TrustpilotReeds Rains has been looking after my…
Reeds Rains has been looking after my property for almost 15 years now. Although I live far away from home, I was kept updated as much as possible, quick responses every time, given advice with anything I needed. They have been very efficient, caring and prompt in all aspects....routine inspection, finding tenants and dealing with emergencies. Bottom line is: Brilliant service professional, friendly and trustworthy.
5/5
TrustpilotIt's just been very easy from the…
It's just been very easy from the start, Dawn has dealt with everything so far, advised me on things I should do to sell the property and procured me a quick sale....subject to contract.
5/5
TrustpilotAll staff at Reeds Rains
All staff at Reeds Rains are very friendly and experienced. I trust them 100% and know if I send them an email with a question they will respond promptly.Good at keeping me informed about the procedure as it’s the first house I have purchased, highly recommended.
5/5
TrustpilotLiam was helpful , polite, straightforward , professional yet friendly & caring
I spoke to an employee named liam who was extremley helpful well spoken and polite when helping me find some properties to view for me and my partner who are desperate to find somewhere to live, he took all of our needs and request into consideration when searching for properties to make sure that he could find the best properties for us and very quickly emailed over a property to us
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Tell us what you need and we'll put you in touch. Reeds Rains Chester le Street hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Chester-le-Street.
