Trusted Agent profile · Chester Le Street
★★★★★
1,800 reviews across 2 platforms
Birtley, Chester Le Street, DH3 2AN
Avant Homes North East's office in Chester Le Street, at Birtley, is rated 3.7 out of 5 across 1,800 reviews on two platforms, including 5 Google reviews rated 3.8.
Every review we hold for the Chester Le Street office, from every platform, shown as written. First names only.
4/5
TrustpilotVisit to development
We had a drive out to another development to view some of the show houses that could potentially be the one we would like to purchase on another development we like (bishops quarter) . Sarah was really helpful in showing us the site map of bishops quarter , different show houses to view and making appointments to view other houses at other sites. All in all a great experience and it’s only just the start. Thank you :-)
5/5
TrustpilotWe’ve recently purchased a house at…
We’ve recently purchased a house at Merlin’s Point (WSH). Our experience has been fantastic from the moment we stepped in for our reservation up to now (a few weeks before completion). Georgiana our sales advisor has been amazing, kept us in the loop through all the different stages of the house build and any concerns that we have had, have been dealt with accordingly and very prompt. Thank you for a smooth journey into our next adventure. 🙂
Thanks for leaving such a positive review we are thrilled you had a great experience with us. We will pass your words of praise on to Georgiana and good luck with your new home.
5/5
TrustpilotGreat experience at Vanbrugh Gate
Thanks so much to Julie at Vanbrugh Gate! She guided us through the whole process and kept us calm, answering our every need and making sure the move happened as smoothly as possible, given that we were a complex chain. She was honestly the loveliest person we could have hoped to have had on our side. Our house itself is beautiful and on a great plot. The site manager, Jason, has been very helpful, and we are hopeful that our minor snag list will be dealt with swiftly. Thanks, Avant!
5/5
TrustpilotGreat service at the Summerville site!
Reserved a plot on the Summerville Village development and due to move in this week. I originally dealt with Angela who was brilliant and helped me find the perfect plot. I now deal with Bella the sales advisor who has also been amazing throughout. Answered all my questions and has been supportive every step. Always super friendly and helpful during meetings and is always at the end of the phone when needed.I was also recommended to use their solicitors on their panel - Jackson’s law and I’m so glad I did! I know most people don’t usually have great things to say about their solicitors but I can’t fault them at all. Daniel especially has been a saviour. No question is too much hassle and he has reassured me through every step.As stressful as selling and buying a house is, Bella & Daniel have made it so much better and the added reassurance has really helped.Can’t wait to move into my new home hopefully this week!
5/5
TrustpilotI particularly want to appreciate the…
I particularly want to appreciate the sales representatives Julia who is an amazing lady, she takes you through all steps, great team
Thank you for your positive feedback about our colleague Julia and for your fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotBella has been fantastic from day one
Bella has been fantastic from day one. She is so helpful and polite she goes above and beyond to help me with any enquiries! Her customer service is 5* she regularly rings to give me updates and keeps me onboard with everything that's happening with my new house! So excited for my new house and I can definitely say that Bella has made the process of selling and buying a home much smoother.
5/5
GoogleSales lady is lovely and went above and beyond for us to view plots that are left to sell. The estates nice and the houses were good prices for the space. Finishes in the bathrooms weren’t great which put me off purchasing along with how different the house felt on the opposite side to plans. Kitchen was lovely and really nice quality.I really liked how the lounge is next to the garden and open plan.
5/5
TrustpilotIncredible customer service experience. We first met Jane at the Desborough…
We first met Jane at the Desborough site who was so friendly and helpful and kindly asked Caroline in Barton Seagrave to show us around two houses so we could see the layout of the homes. Caroline went above and beyond and stayed one hour and ten minutes past her closing time of 5pm. Incredible customer service and so friendly and helpful. We will be back to buy one of her houses all because of her incredible customer service. What an incredible asset she is to have working for your company.
5/5
TrustpilotThe team at Brecks Lane Park
We have just moved into our new property on Brecks Lane Park, Rotherham. Jane our sales advisor has been fantastic throughout the process from the first day we visited site. She has guided us through the process of buying our new home and kept us in the loop every step of the way with weekly build updates. Even now we are moved in she is still there for anything we need. Lisa has also been great, our new homes coordinator. We part exchanged our old property and honestly this took so much stress out of moving. Lisa was brilliant when coordinating with ourselves and the solicitors and we couldn’t believe how smoothly our exchange and house move went. Andy one of the site managers has also been great and completed a thorough demonstration of our house with us before we moved in. Anything we have needed sorting has been sorted quickly and attentively. Jade our customer liaison manager has also been brilliant. She arranged to visit this week to check how we were getting on in our new house. She is super friendly and helpful and is extremely knowledgeable on any questions we asked. Overall our experience has been excellent right from the start with the team at Brecks Lane Park and we are super happy with our lovely new home.
5/5
TrustpilotAmazing ! Good staff with patience
Amazing !. Nice builds
Thank you for the fantastic 5-star review! Many thanks, Avant Homes
5/5
TrustpilotGreat experience!
We have just reserved our new home with Avant and James was very helpful, friendly and explained the process well. Would definitely recommend and we can’t wait to move in!
Hi Mia, thank you for taking the time to share your feedback! We’re thrilled you had a 5-star experience with us. We will pass your feedback onto James.
1/5
TrustpilotTERRIBLE CUSTOMER SERVICES
After sales customer service is shockingly bad! 2 years of fighting for snagging issues to be rectified! Lie after lie from them. Calls and emails ignored. Appalling attitude from customer services team. Such a shame as we love our home and the area we live in, and would have otherwise been very happy! It must cost them more money paying customer services staff to fight with you than if they just fixed the issues. Extremely poorly run company!
Thank you for your review, we value all customer feedback, and we are sorry if your experience with us was negative. You can find the details of our regional customer services teams here: https://www.avanthomes.co.uk/contact-us/customer-service/report-an-issue
5/5
TrustpilotYour customer service was great
Thank you for your positive feedback and fantastic 5-star review! Kind regards, Avant Homes
5/5
TrustpilotWe have moved into draffen park
We have moved into draffen park. We have had a couple of issues like you would get with any new build. Lynne has been amazing. She has organised everything for us to be sorted so quick. She is honestly an asset to the company. We are also getting regular calls to make sure there is no other issues or anything that can be helped with. Moving in of course entails lots of boxes and rubbish and avant have put skips in our driveway for rubbish and took it away for us as well. It’s the small things that really make life that much easier. 100/10 would recommend an avant home. People are so quick to write bad experience reviews and you don’t get to see the good ones. But honestly this move and house has been life changing for us and we cannot thank avant enough for their help.
5/5
TrustpilotAvant homes at Barley Gate
We bought our new home from Avant Homes at Barley GateWe are very pleased with the site location and the standard of workmanship.The sales and site team are fantastic and have attended to any snags that we have.Especially Kevin and John of the site management team are worthy of our compliments as they have proved to be very reliable on providing us with local information on services and housing informationIan and Lwisa Dunbar plot 314
Thank you so much for your review Ian & LwisaLovely to hear how pleased you are with the workmanship of your new home and the service you have received since completion.If there is anything you need, please don't hesitate to askKind regardsAvant Homes
5/5
TrustpilotCoral at the Alma place Holmewood was…
Coral at the Alma place Holmewood was amazing with explaining and advising things with us and we are so excited to start our journey in our new home.
Hi Connor, thanks for leaving a positive review! We will pass your kind words on to Coral she will very much appreciate them.
2/5
TrustpilotExtremely disappointing experience with Avant Homes.
We are very sorry about the experience you had with us. Our goal is to deliver high-quality homes and excellent service, and we regret falling short in your case. We’d appreciate it if you could respond to the information we have requested through Trustpilot, which you should receive via email, so we are able to escalate the matter to the appropriate team for further investigation. Many thanks, Avant Homes
5/5
TrustpilotAvant homes quality excellence in building and any issues.
Avant homes and their staff have been absolutely amazing. Any issues are resolved very quickly and would like to mention Paul Anderson, who has been very crucial in completing some small issues. Everything has been completed and I am settled in my new home very well. Would recommend Avant to any contractor looking to contract building works especially for new homes. All the staff have been truly amazing from Site Managers to Builders such as Paul. Thank you to everyone :-)
5/5
TrustpilotSending the biggest Thank You
Sending the biggest Thank You to Laura, Mick and Zoe who look after Furlough Park Doncaster. I could not wish for better team of people who make buying your home so nice and easy. Nothing ever was a problem, they went over and beyond anything that I could expect. They helped me with literally everything as a single person. They made the whole process so easy and they were here by every step of my journey for me, no ask were ever too big for them. I'm lost for words to express my 🙏 to the 3 of you. Can't thank you enough for everything that you have done and I am so happy that I was so lucky to cross paths with you all.
5/5
TrustpilotCadley Village
Cadley Village - Visited yesterday and spoke with Patricia Andrew, who very helpfully showed us around Plot 212. Impressed with what you could get for the price. We are possibly not far ahead enough with our sale at this stage, but will keep in touch about other plots we looked at (Plot 242?) near the green space. Also interest in what PX deal may be available. A useful first meeting. Thank you Patricia
5/5
TrustpilotFANTASTIC EXPERIENCE - COPPER GARDENS
Fantastic experience from start to finish. Sales Management were amazing, the communication & support was great. Sales advisors were fab, knowledgeable and genuinely cared about the experience they were providing. The process from first stepping into the sales office to date has been a pleasure. Customer care have been fantastic, especially Lyndsey. The response times to deal with any issues we had, have been outstanding, you can tell when someone has a passion for what they do and that was clear with Lyndsey. The site manager Jak has been great, pushing his team to complete outstanding issues and always on hand if needed. We still have a few issues outstanding but I am very confident they will be resolved to the standard we have received so far. Love the house, Love Avant - I couldn't recommend them more.
5/5
TrustpilotJackton Green Customer Service Above Excellent
Went to see the development at Jackton Green to look to downsize. Was interested in a certain house type and plot. The sales person Colina was friendly, bubbly, enthusiastic about the development and easily put me at ease with the process. Arranged for me to see the house type in another development and gave up so much of her time to explain everything in detail. Cant commend her highly enough for the service she provided.
5/5
TrustpilotPaul at Brompton mews is amazing and…
Paul at Brompton mews is amazing and fantastic so knowledgeable and really dedicated his time to us. Jamie in sales and part exchange has been so kind and helpful and Molly at James Leighton finacial services has been absolutely incredible. So far with our reservation process we couldn't have wanted anything more.
5/5
TrustpilotBrompton Mews
We have just moved into our property at Brompton Mews. Peter our sales advisor has been incredibly supportive throughout, knowledgeable and detailed orientated, we are so grateful for all his help. We have found Peter and the team to be really responsive when we had little questions. Our home was completed on time and to a high standard, we are very happy and get to spend Christmas in our new home! Thank you Peter, Gary and the team.
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