Avant Homes North East Chester Le Street reviews

★★★★★ 1/5

Trustpilot

What an absolute shower of a company

What an absolute shower of a company, our new house was flooded due to avants shoddy contractors putting a wrong part on the mains water - then they've left us 7 months without rectifying. Customer service ignore you, liaison officers complete muppets that talk the talk but carry no clout at all. Do not buy from these cowboys - seriously!!!! Looking like Christmas in a shack as they're still not helping us, only been in 18 months and 7 of those spent living like a refugee because avant just ignore. Please take note people

Michael · 13 November 2024

★★★★★ 2/5

Trustpilot

Great Sales experience but poor after care

Unfortunately our experience with customer care following moving in has overshadowed the excellent service provided by Louise in Sales at Radford's Meadows, along with site managers Mark, Steve, Brett and Matt. They are genuinely lovely people who have gone above and beyond to help us settle into our home, and resolve what issues they can.However, we have reported over 20 snags since moving in. Every single one has gone beyond the 30 days to be resolved stipulated by the NHQB with no explanation. We still have around 10 snags to resolve which are also beyond 30 days. I have made a complaint to Avant on 18/09/24 due to lack of communication from customer care, unresolved snags, and the ongoing stress and impact this has had on myself and my family, and have had a pathway to resolution (also outside the time frame stated on the website) but no full response to this, with no explanation as to why. Despite it stating on the Avant website I should've have had a full response and resolution within 30 days.

Hannah · 13 November 2024

★★★★★ 5/5

Trustpilot

Exceptional service from staffs on site

Hassan · 4 October 2026

★★★★★ 5/5

Trustpilot

James at Brecks Lane Park

James at Brecks Lane Park has been patient and helpful, answered all of our questions and took the time to make the process so far really smooth. He has offered to keep in touch regularly with build updates including photos if we request them. We don’t feel rushed and James takes us one step at a time. We hope the journey from build to completion is as positive as it has been so far!!

Mrs · 27 May 2024

★★★★★ 5/5

Trustpilot

Great Customer Service from Jaqueline and the team at Jackton Green!

My wife and I recently visited the Avant Homes development in Jackton Green to view one of the showhomes there. The staff were fantastic with us, very patient, and allowed us to view the home multiple times. They explained the options available to us, which was a big factor in our decision to proceed with buying the home. Jacqueline was brilliant, and had us both in stitches laughing. She then took us through the necessary paperwork with ease and could not have been more helpful. Thank you so much! Alan & Amy

Alan · 22 January 2024

★★★★★ 5/5

Trustpilot

Very Happy at Fitzwilliam Grange

After a chance 'drive-by' viewing in September at the Fitzwilliam Grange site, I have had great service from Lynsey and Lucy from sales, all the way to completion 5 months later. There were some complications along the way but they and the 2 site Managers, Steve and Ashley, were helpful and seemed to have genuine care for me as a customer. It's been a great experience so far and I'm thankful for their smiles and kindness along the way

Tim · 10 February 2024

★★★★★ 5/5

Trustpilot

New team of efficient staff

This review relates to the complaints department, and in particular Matthew, Caroline and Laura. We love our house and having bought a new build before we knew that you get issues and snags within the first couple of years. While Avant were still on site they were fairly good at sorting out little bits, but once they left it was rare to see them about. I had raised an issue a while ago and heard nothing so logged a complaint, and within 24 hours Matthew had got back to me and booked a site visit for the same week with Laura and Caroline. The ladies have been this afternoon and they were very helpful, Laura sorted a couple of minor bits while she was here and Caroline made detailed notes about our concerns. I have every confidence that they will remedy our issues and have been really pleased with how our complaint has been dealt with. Thank you.I would add that we have lived in our Avant home for nearly two years and we absolutely love it. The layout is fantastic for a young family and we have not been plagued with issues like others have reported.

Joanne · 19 January 2024

★★★★★ 5/5

Trustpilot

Customer Care Home Visit

Today, I was visited by Caroline and Laura. I have been dealing with Caroline for the last few months and she has been fantastic in pushing to get the snag list completed on our property. It was such a breath of fresh air to have a face to face visit from the customer care team today and Laura was able to complete a few jobs whilst here, going above and beyond to make sure that I was happy and that what she did was to a very high standard. I can’t express enough what a difference it makes to have a home visit, so thank you. There are still a few things to do but I have been left today with the reassurance and confidence that all will be sorted and to a standard that I am more than happy with. Thank you so much!Olivia

Olivia · 19 January 2024

★★★★★ 5/5

Trustpilot

Jen was amazing and very helpful

Jen was amazing and very helpful. Made us feel very welcome and as first time buyers answered all our questions professionally and clear.I can’t explain how amazing the service was today.

Rachel · 17 November 2024

★★★★★ 5/5

Trustpilot

Louise at Earls Court

Louise at Earls Court, gave us great advice and support, guiding us through the different options. A credit to her profession and to Avant Homes.

Katrina · 23 May 2026

★★★★★ 5/5

Trustpilot

We moved into our property in December…

We moved into our property in December 2023 and were looked after by Lyndsey from customer services and Gary our site manager, from the date of completion. We had a few very minor snags that were rectified quickly and efficiently, nothing was too much trouble and the communication from them was (and still is) excellent. We are very grateful to them for our lovely new home. Thank you Lyndsey and Gary for your help and support!

Beth · 4 April 2024

★★★★★ 5/5

Trustpilot

Peter- Brompton mews site

Not one for reviews really but I wanted to do a special shout out to Peter at the Brompton mews site!From start to finish Peter (sales) has been amazing with both myself and my husband. We were very anxious coming into buying our new home and there was so much information to get our heads around but Peter was always on hand reassuring and going through everything each step of the way! If we had any queries he was on hand and always came back to us! Peter.. thank you so much for getting us through these past 7/8 months! You made this process as stress free as possible for us! We love our new home and we couldn't be happier with the service and guidance you provided us with! Thank you See you around- PLOT 3 - Brompton mews

Lindsey · 11 January 2024

★★★★★ 5/5

Trustpilot

Laura and Caroline are exceptional and have changed my perception of Avant …

Laura is excellent at her job at Avant Homes. Her workmanship is of top quality and no job is too small. Laura is lovely, kind, easy to get along with whilst still being professional. Laura will do anything to help. She has completed numerous snagging issues for us and over the last 12 months and she has really changed my perception of Avant. Caroline at customer services has also been amazing. She has been out to our house with Laura on a couple of occasions and she works so hard to get any issues sorted as soon as possible. She is friendly whilst staying professional and so helpful. Both Laura and Caroline have really changed my perception of Avant Homes.

Consumer · 11 January 2024

★★★★★ 5/5

Trustpilot

Excellent visit

Visited the Easingwold development on Saturday. David was very helpful and informative and answered all our questions. We were made to feel welcome even though we hadn't booked. Showhome was beautiful too.

Rachel · 27 October 2024

★★★★★ 5/5

Trustpilot

So delighted that we choose to visit Jackton Green

So delighted that we decided to visit the site and reserve our plot back in October. We had the best support throughout and that continues now that we are in. The process was made easy and everyone at Avant that we have met and spoke to have been amazing! Special mention to Jacqueline who has been fantastic. Always at the other end of the phone giving support and taking away any worries we had. It’s great that we can still see her on site for a while longer! We moved in days before Christmas, with the team doing everything to get us into our new home. The finish of the home is great and finished to a high standard. We have been booked in to go over any snagging, which is minimal. The development itself is lovely and already meeting new neighbours. We are extremely happy with our Avant home and would highly recommend Jackton Green.

Emma · 7 January 2024

★★★★★ 5/5

Trustpilot

Greenlock Place - Lewis

We are buying our first home on the Greenlock Place development and Lewis has been amazing throughout the whole process so far. He is always willing to help, very friendly and very fast at responding to our questions and concerns. It never feels like we are asking too many questions and it feels like we’ve been involved and kept updated through every step. He has made the very stressful process as easy as possible for us.

Luke · 29 March 2024

★★★★★ 5/5

Trustpilot

Brompton Mews Purchase

We have recently purchased and moved into our potential forever home with Avant at Brompton Mews. After having a new build in the past with a different company, I was skeptical, but I had no reason to be.Right from the very beginning, our sales advisor Peter has been fantastic and still is. He goes above and beyond to assist in every aspect of our house buying journey from last minute changes to general concerns and enquires. No task seems to phase him and we are always greeted with a smile. I left the review for a short period after moving in to my new property to assess the standard of the aftercare, due to other reviews. I can say that even after the sale we are having a positive experience with Avant and hopefully it continues whilst we finalise our minor snags from an overall well built property.

Glenn · 5 January 2024

★★★★★ 5/5

Trustpilot

Avant Returning Customer

Zara and James at Sorby Park have been amazing in helping us secure our second home. They are a credit to Avant and is why we have stuck with them for our second home. Thanks guys!

Louis · 8 October 2026

★★★★★ 5/5

Trustpilot

Customer service at Ruddington Avant…

Customer service at Ruddington Avant was brilliant /Julia was so helpful and friendly,as well as Gavin.Julia was my first point of contact she was so warm and welcoming,need more people like this in customer service!

Jacqueline · 3 September 2024

★★★★★ 5/5

Trustpilot

Jackton Green

Cannot fault the service that we received from Jaqueline and the site managers at Jackton Green. From inception to aftercare, they have been nothing but helpful, friendly and delivered a beautiful home for my family. Any small issue that we have had with the house has been fixed within a couple of days and all of the people have been very respectful of our home. We would highly recommend buying a home on this site as the homes have been built to a very high standard. We were moved in on the agreed date and we’re given a very detailed demonstration of the house. And have subsequently had very few snagging issues. Thanks to Jacqueline and Alex for making moving home so easy!

Laura · 30 December 2023

★★★★★ 5/5

Trustpilot

Abbey at Greenward's Point Easingwold

Abbey the young saleswoman at Greenwards Point Easingwold was excellent. She was personable, helpful and knowledgeable. We arrived at a very busy time this afternoon and Abbey juggled all four sets of customers calmly and efficiently. My friend was choosing between a two bed bungalow and a three bed house. Abbey gave her time to consider the descriptions. She didn't hurry my friend or push info on. Abbey waited to be asked anout the properties. I was very impressed.

Martha · 20 January 2024

★★★★★ 5/5

Trustpilot

Caroline from Avant Homes (Viridian…

Caroline from Avant Homes (Viridian Meadows Desborough) has been the perfect balance of professional and personal, adding that homely touch to our experience with Avant. Having previously visited multiple other developer sites I must say that it was down to Caroline’s amazing customer service and approachability that landed our home searching journey at Avant as our final destination. What an asset to the business! We are looking forward to the forthcoming meetings to confirm options and spec for our new Greywell Home and so far we couldn’t fault Avant Homes in any way whatsoever. Jamie & Olivia

JME · 18 October 2024

★★★★★ 5/5

Trustpilot

New home purchase

reserved a new home through the part exchange scheme at Brecks Lane Park in August,moved in today,We cannot believe how smooth the whole operation went Jane the sales advisor kept us up to speed every week with the build progress and Lisa looked after the legal side co-ordinating with our solicitor,and the site manager Rob was very accommodating with allowing access to lay floors etc.prior to moving in.We cannot thank the whole team enough for making the process totally stress free.Would thoroughly recommend. ...Jane and Trevor

Trevor · 23 December 2023

★★★★★ 5/5

Trustpilot

Very professional - Allenson View

From the moment we made an enquiry, Mel has been very helpful & went above & beyond to show us a variety of properties. Nothing was too much trouble & she was really informative. A very positive experience where we have felt very looked after & important to her. Other home builds should take note of this customer service as we’ve not had this level of service anywhere else. Just need to sell so we can secure our dream home!

Claire · 21 December 2023