Avant Homes North East Chester Le Street reviews

★★★★★ 5/5

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Avant homes Development-Earl’s park, Holmewood

We have just bought a new home from Avant homes (Earl’s Park, Holmewood), I just wanted to thank James (Hiliard) Sales Advisor, for the work & help with the smooth purchase of the property, Also, I would recommend the standard of the New build & the site in general. We have visited a number of sites in the Chesterfield area & I can definitely say this is the best site for area and number of homes to be built over the next 2yrs.Come & take a look & you will see what we we meanThanks Again to James & the rest of the team working on this development.Martyn & Michelle

Martyn · 9 March 2024

★★★★★ 5/5

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Great Customer Service

I’m really impressed with the service I have received from Avant Homes. All of the team at Purbeck Village have been very helpful and friendly throughout the whole process especially Hollie who has done a great job at keeping me informed during the Lockdown which has delayed my move. During this stressful time, Hollie and Christine were very reassuring and now I’m really looking forward to being able to move to my lovely new house in a few weeks time. 😃

Jane · 16 May 2020

★★★★★ 4/5

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Danetre Place Avant Homes

We are very pleased with what we hope to be our forever home. Natalie from Avant Homes at Danetre Place was absolutely brilliant throughout the whole process. Paperwork was chased throughout the whole process which helped with the smooth chain and finally completion of our new house. We’ve been living in our new house for a couple of months now and not had any issues. We are very pleased with the overall finish and build quality of our new house.We have very minor snagging issues which is expected with any new house but Laura at Customer Service keeps in contact with us regularly and we are sure these issues will be sorted once the restrictions of lockdown are lifted. If your thinking of buying a new build I would definitely recommend Avant Homes

Samantha · 14 May 2020

★★★★★ 5/5

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Excellent - Hawfinch Place, Avant Homes. Brilliant Homes, Great Teams, Fantastic Experience

The whole experience with Avant has been excellent. Starting with the sales teamLead by Beth at Hawfinch Place, they kept us up to date every step of the way, ensured we were comfortable with our decisions at each stage, and were on hand to answer any questions we had.After completion the site team lead by Ben kept in regular contact to make sure everything was going smoothly and to ask if we had any issues. Most problems we found were small and resolved within a few days and others that have taken longer have only done so because of COVID-19. Ben was even kind enough to source some carpet protectors for us on moving day.The central customer services teams have been great, again keeping regular contact with us even during lockdown to ensure everything has been okay. They’re responsive and helpful when issues are raised and have ensured quick turnarounds where possible.The build itself is great. The finish and quality of everything from the paint on the walls to the look of the kitchen and bathrooms is excellent. There has been cracking around the bannister and some door frames but these were expected with a new build and can easily be repaired. Importantly there have been no issues that have been dangerous, structurally critical or extremely aesthetically unpleasing, and that extends beyond our home to the wider site which has been kept tidy and secure (apart from the wind picking up a bit of sand and dirt - can’t really help that).Overall we are very happy here in our new home, and would heartily recommend Avant to those looking for a new build property, especially the Hawfinch Place site. They do say that moving is the most stressful thing you can ever do, but in our experience that simply hasn’t been true - I’ve only done it the once so I’ll leave it to you to decide if that’s because of Avant or luck, but either way we enjoyed the experience, love our new home, and are looking forward to living as a family together here for the years to come.

Kyle · 5 May 2020

★★★★★ 5/5

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Brompton Mews

Vicki Phelps at Brompton Mews was fantastic, so helpful and talked us through the whole process with no pressure to make a decision - as first time buyers this was so reassuring. Would highly recommend.

Zoe · 20 October 2024

★★★★★ 5/5

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A pleasure from beginning to end

A pleasure from beginning to end. We love our new Avant home, it is completed to such a high standard and is everything we wanted! Hollie in the sales office has been amazing, so lovely and incredibly helpful and most importantly, always did what she said she would do. Fabulous communication at all stages, even through these difficult times Hollie ensured we were kept up to speed with progress, facilitates plot viewings and completion.I would not hesitate to purchase an Avant home again (if we ever decide to move!) Thank you Hollie and Avant.

Thomas · 15 April 2020

★★★★★ 5/5

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The great customer service doesn't stop even after completion!

We were first time buyers and reserved our plot on the ten locks quarter development in June 2019, with an estimated completion months of October to December 2019. We'd had our eyes on Avant homes since 2017 and often went into the sales office to keep up with the development at Foxton Place. Close friends of ours had purchased a home with Avant on the development and had a good experience, so we finally decided to reserve a property at Ten Locks Quarter. Kath, our sales advisor was absolutely wonderful throughout our customer journey. She wasn't pushy or sales orientated which we loved, as when visiting other developers the sales person would apply so much pressure it put us off buying with them! Kath was straight forward, honest & informative which helped us keep level headed during this stressful time. We had one issue with the property but this was quickly resolved and we were kept up to date with the properties progress by Kath. We moved in start of February 2020 and the after sales team, Laura, Richard and Graham have been great. Our minor snags were completed by Graham within days! Avant are so lucky to have an amazing team at Ten Lock Quarter and Kath, Graham, Richard & Laura are a credit to your company. We love that they often check in to see how we are getting on which we appreciate! I hope they get the recognition they deserve for their hard work, dedication and exceptional service. We also loved the welcome package on move in day, lovely touch! Sales & Site Customer service - Amazing, House standard - Amazing. We love our first ever home so thank you!

Emma · 7 April 2020

★★★★★ 5/5

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STRAWBERRY FIELDS CARLTON

STRAWBERRY FIELDS CARLTONHaving called in already living in the area we sat down with Nicola in the sales office just for a general nosey back in September and now are looking forward to moving into our new home in the up and coming weeks !!! Nicola has been a breath of fresh air throughout the process with no pressure to buy and find ourselves calling in now in passing just to say hello .I feel i have been a very challenging customer and she has put up with me constantly changing my mind on the extras as they are fitting them that week .I really hope i am happy with the house build as i get to it but if its as good as the care we have had through the whole process i will look forward to it .There was a few bumpy moments along the way and i refused at one point to deal with anyone else at AVANT apart from Nicola so credit where its due .Don't let me down now as all i can say !!!!!!!!! Wayne

WH · 29 February 2024

★★★★★ 5/5

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My 5star review

My and husband I started our journey in search of a family home. Unfortunately we visited 2 new development in town and the experience we had was not a pleasant one. However our hope was renewed when a friend recommended Avant home to us and I immediately reach out to the sales rep (Vicki). From that moment I was reassured that my hopes of owning a new hope was restored. Thank you so much Avant home (here in stockton) for making sure that deadlines were met and for the excellent customer care service

Babra · 1 December 2024

★★★★★ 5/5

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Amanda Grant

Amanda Grant Newton Wood Guisborough Site Plot 67 Amanda has been a breath of fresh air at Avant & a familiar face at the marketing site!! Quite sad she’s moving on to Millbrook in Nunthorpe ☹️She has helped give us support through our journey of purchasing Plot 67 so far!! Which has not been the smoothest of rides!! My husband & I have both felt comfortable & welcomed to visit Amanda on many occasions for reassurance & advice!! She even let out Dalmatian Brutus visit too & gave him treats!! 😊 it’s the little extras like this that you appreciate esp in a stressful time!!! So thank you Amanda for our journey so far with Avant Homes!! I would also like to mention that Louise & Jennifer have been extremely helpful too at the Guisborough site!! Kind Regards Danielle Wheater- Rowe

Danielle · 20 March 2020

★★★★★ 5/5

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We are delighted with our new home

We are delighted with our new home in Acomb, Northumberland. It took a while to achieve the purchase (8 months) due to delays in selling our previous home but the wait has been worth it. During this frustrating period the sales staff, Yvonne, Susan and Victoria were very supportive. We feel very comfortable in the house, the plot and in the village and don't look backwards despite spending 22 happy years in our previous home. A few minor faults were found when we moved in but were dealt with very quickly indeed by site manager Darren and help with removal of packaging - inevitable in a new house - was very welcome. However that speed in correcting these minor faults has slowed to a stop. The bi-fold doors - a major feature of the design - have scratches and we have been assured that they will be dealt with but, 3 months on, have not. However, the layout of the house, the space, the features and the extras all suit us really well.

Alan · 19 March 2020

★★★★★ 5/5

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From the moment we walked in

From the moment we walked in, we were greeted warmly by the knowledgeable and friendly Caroline. Caroline took the time to listen, provided expert advice, and explained the process in detail. What impressed us the most was the transparency and honesty exhibited throughout the process. She kept us informed and supported us every step of the way. Her exceptional service and dedication to customer satisfaction earned our admiration and instilled confidence in our decision.If you are looking for an exceptional new build in a delightful setting, enjoy the experience Caroline will provide as you go through your home's style & build, plot choice and design.

Wayne · 27 November 2024

★★★★★ 5/5

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Excellent service

Thank you Andrew in customer services for your help in organising a new road sign to be installed. Requested one by email, had a prompt reply and very good communication and updates throughout.

Amy · 12 November 2024

★★★★★ 5/5

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Our Avant home is open space and welcoming.

We reserved our new Avant home in Warwick. The sales consultant Kathryn Berman gave us a Sterling Service. Kathryn made the process of buying our new home smooth and pleasurable! No question is too small, we are crossing the T’s and dotting the I’s as we go along. Kathryn is meticulous in delivering a first class service!Our experience with Avant is enriching and we recommend choosing Avant homes!Mr and Mrs Phuller

Kulvinder · 16 February 2022

★★★★★ 1/5

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Steer clear of avant homes.

Warning - do not buy from avant homes. Purchased a home in June, they are full of lies and deceit. They sell you a dream and deliver utter rubbish. 6 months In and we have 100’s of issues still. This to included legal Boundaries in the wrong place, walls been knocked down in the house due to drainage not been installed correctly, tiling wrong, kitchen units knackered, suppliers won’t work with avant homes, if your kitchen has an Ellis kitchen be careful as they will currently not work or supply parts to avant homes. Mould growth in a new build, drainage issues, driveway issues, garden issues, patios laid not fit for purpose, thousand of pounds in upgraded granite worktops installed like a jigsaw puzzle, avant directors after director visiting your home, main managing directing visiting your home, issuing hundreds of emails with promises of works but works what do happen are worse than the state the house was left in. Managing director of the region conceded they have failed but then still doesn’t put it right. Customer service lies, hundreds of emails chasing for updates to result in a legal case and a submission to the NHOS and NHBC. If this sounds like what you want to live through, sign up to buy. If not stay away.

M · 26 November 2024

★★★★★ 2/5

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The good and the bad

We love our house on Alma Place, it’s a gorgeous house and we have loved making it our home. The initial sales team worked well with us to secure our home, however, if you are reaching the end of the month when you’re due to complete and your solicitors aren’t quite ready, they will be very pushy and advise that they may have to forfeit your sale if it isn’t completed. We ended up spending an extra £1,000 to swap to their solicitors to ensure we were completed for them to meet their deadlines. Avant fixed our initial issues very quickly, including being plumed into hot water instead of cold etc, however, we have been fighting for some drainage on our drive since March, which was subsequently agreed and now there is ‘no record of this’ and the people we have spoken to have either ‘left’ or are ‘off sick’. We have tried to contact customer services multiple times via email and are met with no response. Our neighbours are also having the same issue. We have had issues with the site staff using our property for their equipment and making a mess from the site and this has not been rectified either. I am currently trying to speak with them regarding our heating system as that’s not working properly either… and we’ve only been in 6 months. You will find you really like your home, however the aftercare team do no such thing as ‘aftercare’. I’ve felt blatantly ignored, and even when I’ve had reassurance that I’m not being, I don’t believe it. Be wary is all I will say, and take it all with a pinch of salt.

Mel · 25 November 2024

★★★★★ 5/5

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Honeyman Park

Jacqui at Honeyman Park has been great always keeping us up to date and really helpful and knowledgable when looking at our options and upgrades. She always makes sure things are done correct first time.

Cameron · 11 October 2024

★★★★★ 4/5

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Good customer service - snagging issues get resolved

Bought an Avant property straight off plan at City Fields, Wakefield. Been in my home coming up to 20 months now. Couple of snagging issues as to be expected with a new build, largely around the bi-fold doors (which are a great feature to the home but weren’t installed correctly) It took 3 separate occasions to sort but I’ve found the customer service team to be very responsive, in particular Shelby who is attentive and has always arranged for the appropriate work to be done .You hear a lot of horror stories about new build homes across all the developers but I honestly think some people’s expectations are far too unrealistic. All in all love my home.

Max · 16 February 2024

★★★★★ 4/5

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Shelton Village Experience

Myself and my partner just bought a new build at Shelton Village and have had an overall positive experience so far! The sales experience was great, we dealt with Rob who was really amazing at keeping us up to date and helping with any queries we had.The house overall has not had any major issues/snags, and snags can only be expected for a man made house! We did feel like when we moved in a few things were missed that we raised in the home demo so they could get us in quicker, however both the site manager and Zara the customer rep have been really quick to get any snags we have raised so far sorted. Still a few things to do and some chasing required, but we have only been in a few weeks. Everyone I have dealt with has been really lovely.

Amy · 15 February 2024

★★★★★ 5/5

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Fantastic customer service

My husband and I recently visited Sarah at Greenlock Place to discuss what properties were available to us and to view their show home. Sarah was great at explaining all the options to available to us, and advise us of realistic timescales. I currently have pregnancy brain and she definitely took the time to make sure I understood everything!! (Patience of a saint - thank you)When we left our meeting I knew we wanted to proceed with buying a house with Avant, and Sarah made us genuinely excited to do so.

Meghan · 10 February 2024

★★★★★ 5/5

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We’ve now been living in our new build…

We’ve now been living in our new build home at Avant Homes Hackett Grange development for just over a year and I wanted to take the opportunity to say how much we’ve appreciated Keiron’s help and support during that time.

Lucy · 24 September 2026

★★★★★ 5/5

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Summerville, Vicki, Stockton Avant Homes

Me and my partner just reserved our home in stockton (summerville). We booked an appointment for the early afternoon but unfortunately due to work commitments we were late, however Vicki who waited an extra 45 minutes for us to arrive which was nice as we were desperate to view the property, she was very polite and informative when it came to the property and explained in detail the process, the plans, when the work would be finished, explained if there was any issues to let her know, reassured us if any problems who to contact regarding if any issues were found or if we were not happy, so far a very welcoming and informative process for what for a lot of people when buying their first home can be a daunting time in buying their first home

A · 17 November 2024

★★★★★ 5/5

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A big part thank you to Lewis who…

A big part thank you to Lewis who showed us around the Greenlock Place show homes in Leeds. He gave us a really nice warm welcome and provided us with all the information we needed to know about this location. He showed us around a few different options and did an amazing job at letting us know our options and what future plans were up and coming for this development. What could have been a potentially overwhelming experience turned into a lovely experience and we left feeling excited and at ease (and less overwhelmed)! Great job Lewis!

Steph · 4 February 2024

★★★★★ 5/5

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Kirean was an exceptional sales…

Kirean was an exceptional sales assistant explaining everything in detail, clearing all our doubts when needed and giving us reassurance about the property when needed. Avant homes was amazing with their service and fast paced through paper works and everything .

Joshy · 25 August 2025