Avant Homes North East Chester Le Street reviews

★★★★★ 5/5

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AVANT HOMES

Abigael was brilliant throughout process of buying from Avant Homes unfortunately due to personal reasons decided to abort the process.Can't fault the company.Especially Abigael she has showed empathy, integrity and compassion throughout the process. She kept in touch to see if everything was going ok etcEven when I explained that I need to abort from buying the house her compassion and empathy was amazing so thank you Abigael for being a wonderful and understanding person.

Abz · 5 July 2024

★★★★★ 5/5

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We truly love Avent home moving home…

We truly our New love Avant home moving home after 20 years in our previous. Since the moment of walking into the show home at Summerville after viewing a few, To be greeted by a sales advisor, such a lovey sweet and very professional young girl Bella Stewart , throughout Day 1 till the our final Completion date she kept us fully up to date on all legal documentation, nothing was to much too ask she was Outstanding thank you so much Bella 🥰❤️

Consumer · 3 April 2024

★★★★★ 5/5

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Avant homes went the extra mile.... …

Avant homes were part of our conveyancing chain with our recent sale and purchase and we are glad they were... We worked with Bella Stewart who was very up to speed and was fundamental in driving the rest of the chain with her excellent communication and was always up to speed... Nothing was too much trouble despite a busy schedule and was a credit to Avant homesWe are very grateful for the support and professionalism offered at such a stressful time.

Richard · 2 April 2024

★★★★★ 5/5

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We have recently bought a home over at…

We have recently bought a home over at Wynyard Grange (plot 29) and could not be happier with the service we received from Rebecca Darby. We felt completely at ease when liaising with Rebecca, she was completely transparent, professional and absolutely went above and beyond for us. Even on her days off, we would receive updates, she would give us courtesy calls and when things weren’t going so well due to complexities with solicitors, Rebecca spent the time on an evening on the phone putting our mind at rest.I honestly don’t think I have ever experienced first class customer service like it. Thank you to Rebecca and Steve (site manager), who also explained things in detail to us, made us feel at ease and ensured our experience was positive.

Beth · 30 September 2020

★★★★★ 1/5

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Terrible aftercare and customer service

The process of buying a house from Avant was straight forward. Once they have your money, they don't care. I purchased a plot on Elliot Place 2 years ago, and after stating on the demo day that the front door doesn't close correctly, they assured me this would be fixed. It's been 2 years and the door is still broken. 2 years of calls, emails and bodged attempts at fixing it cheaply, they are seemingly refusing to fix the door, likely as it will cost them money to do so. even though their joiner, a professional door installation company, Avants regional manager and site manager have all confirmed the door and frame need replacing. Customer services is a joke. in the 2 years this has been going on, the majority of the people dealing with this issue have quit, including our personal contact we were given. They dont update you until you prod them and it's always "we're sorry", followed by an excuse, then stating they will do the thing you asked them to do months ago, and big surprise, they dont do it.To add to this, while in the process of buying an Avant home, i was put off by the reviews stating the customer service was terrible. We were assured that it was a 3rd party company which they have parted ways with and they now have expert in-house customer service... That was a lie.We actually have around 20 other snags which we have now pushed to the side, in the hopes of speeding up the fixing of the door. I am in the process of raising this with the new homes Ombudsmen and likely will be taking Avant to small claims court.Please avoid Avant Homes like the plague. They simply don't care once you exchange.

Adam · 28 March 2024

★★★★★ 1/5

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I would not recommend AVANT homes to…

I would not recommend AVANT homes to anyone, as I do not wish for anyone else to deal with the issues we have had and still remain unresolved. We were not given information by sales representatives prior to signing NHQC drawings for our property about the codes which indicate the colour for the roof for our property, we were promised to have a certain colour by one sales representative and were under the impression that this was what we were getting. We later realised only after the roof went on, that we had the roof colour that we did not agree on. It was too late, there was no option to change the roof or choose a different property and we were just informed that we are not being compensated in anyway by AVANT for the lack of clear communication. We were dealing with three different sales representatives, discussing extras and there were items missed on the extras/ choices invoice, which we had to go over and sign three times. Again, a clear lack of communication between the team as well. Please be made aware that there will be no customer compensation from AVANT, should issues occur.

Rachel · 20 December 2024

★★★★★ 4/5

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Overall good experience

We’ve recently moved into our new home and have been impressed by pre and post customer care. A special thanks to Natalie J who was there every step of the way with helpful updates, advice and expert knowledge. Even throughout lockdown when she kept in regular contact which we found reassuring. Like most, we’ve noted some snagging issues but Dave and Laura F have been responsive in facilitating repairs albeit with some still outstanding. An overall good experience so far but I reserve the right to update pending completion of all snagging. Claudia

Claudia · 28 August 2020

★★★★★ 5/5

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Claire Firby

Claire Firby - what a superstar.This lady at Avant has got us to where we need to be.We started the process in July 24 with our property sold, however the chain was complex and Clare took the reins and liased with our Estate Agent to get us to exchange.The whole team have had patience and provided us with loads of support but Clare has stood out for me.We are looking forward to completion on the 19th of December and a new chapter of our life in a new home.

Michelle · 17 December 2024

★★★★★ 5/5

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We moved into our home at Carnethy…

We moved into our home at Carnethy Heights in July we love our new home!!! Can’t thank Jo and all the sales staff enough for the help and support we received moving into our new family home at such an uncertain time. Jo constantly kept us updated with the progress of house. Our moving date ended up being delayed nearly 4 month due to covid. Jo phoned us every week for those 4 months keeping us updated, showed empathy, and was reassuring and informative. From our first visit and even as I type this, Jo truly provided a 5 star service. We would also like to say a big thank you to all the trades. Very friendly always said hello and professional. Big thank you to Sean and Mitch too. Highly recommend Avant Homes.

Hayley · 11 August 2020

★★★★★ 1/5

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Be prepared to chase and fight constantly for things to be put right.

We have had nothing but problems from the first time we walked through the door. Up until that point we’d had a really good experience with the sales team at Babbington Quarter, Jenny is a credit to the company. The incorrect kitchen was fitted when we first viewed the property on our Demo day, out of the several checks Avant carry out before Demo day this was never picked up. The week that followed was honestly hell thanks to Avant. Poor communication, terrible service and we felt like they were somehow trying to make out we made an error when it was actually a member of their team. They eventually agreed to put the kitchen right after multiple upsetting conversations and lots of emotional distress for ourselves. We’re first time buyers and I can honestly say they ruined what should have been an exciting time. This was the first time we felt like we had to fight to get what was right and what we were paying for, there have been many more occasions like this since. We did feel reassured once it was agreed to be put right and we were compensated. However, despite the promise it would be put right, we’ve been in the house a year in October and there are still parts of the kitchen that are wrong, with no date provided of when they’ll be put right. This was only the start of our problems, our toilet fill valve broke last month which took 6 weeks to be fixed, 4 of those we spent with no usable upstairs toilet at all. Our water board estimated our toilet was loosing 3,600 litres of water a day for nearly two weeks before Avant agreed to get a plumber out to isolate it. We were told the delays were due to waiting on a part, on the day it was fixed the part ordered was the wrong size but the plumber went to screwfix to sort it on the day. That should not have taken six weeks for someone to do, particularly for a job that was a really easy fix. Our parking is shocking. It’s next to another plots parking and yet there are no boundary markings, despite the fact that all other plots on the main road have a gap filled with pebbles separating the parking spaces. We currently struggle to move our bins out from our garden as they won’t fit between our car and our neighbours. We only have small cars which will change later this year, this is only going to increase our problems. The shared drive has the smallest turning area meaning my partner in his slightly larger car cannot reverse onto our drive as the turning space is too small. We recently reported the fence we’re responsible for at the bottom of our shared road as it is leaning backwards into the trees behind. I was told by the contractor on the day that the concrete bases weren’t right and that the panels would be marked up to be replaced. Two days later I get an email from Avant saying the damage is due to weather and as such it isn’t covered under our warranty. The fence has been up 10 months and clearly was not fit for purpose if 10 months worth of weather can damage it so significantly. Today I found out several issues I reported two months ago were never logged, meaning two months down the line we’re no further forward to getting them resolved. I only know this because I asked for a full list of outstanding works to check everything was there. All in all these are only a few of the issues we’ve experienced with Avant: ruined turf, shared fences that aren’t fit for purpose, bathroom flooring that is water stained and has been laid onto debris, a warped bath panel that’s already been replaced once yet has bowed again, mould around the side of the bath, gaps in the bath seal/ grouting, a front door with a gap in the frame that you could see through, bi-fold doors that stick and have a faulty plastic edge that hangs off and an outside tap that didn’t work as the part under the sink had been fitted the wrong way round. There are honestly many more and most are still outstanding. Overall I could not be more upset and disappointed with Avant. To this point I truly feel we have been as reasonable and patient as we can be, we report our issues, wait a reasonable time, ask for an update and get told this will be chased. We then rarely get an update in a reasonable time and have to chase again and again. It feels like it's a full time job keeping on top of all the outstanding issues, and it's became clear after 10 months of hell and disappointment after disappointment, that if you don't do this, nothing will get put right. The impact this is having on mine and my partners lives/ health is devastating. It’s our first home and we’re having to fight repeatedly to get things put right. As much as I love the design of the house, I can honestly say it is not worth the stress Avant have caused.

Hannah · 10 August 2020

★★★★★ 5/5

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Excellent home buying experience with Avant

We reserved our house in July 19 and moved in July 20 it would have been sooner but Covid-19 got in the way which is probably the case for everything this year. They soon got back on it as soon as they could and got us the keys within a month which was brilliant. We have had a great experience with buying an Avant home. Steph was our brilliant sales advisor keeping us up to date with everything when it was happening always honest and open with us as well which made us feel at ease throughout the process. The home finishes are all top notch and when we were looking we hadn’t found anything close to the space and spec you get in an Avant home. Any snags that we have mentioned have been dealt with and booked in. Staff are all very helpful and approachable. Thank you Avant for making our first home a happy experience.

Abigail · 10 August 2020

★★★★★ 2/5

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Good end result but it will cost you more than the price of the house.

We really love our home, but it has been a long journey getting everything right that hadn't been done properly. We are now left with one snag that Avant have had about 5 attempts at fixing and we're resigned to living with it. I would give a higher score, if it weren't for certain departments within the company. I have wasted about 20 days of leave over 3 years, as has my partner, in failed appointments and all they would say in the office was, 'I can only apologise'. Well, no, you could reimburse me for lost earnings because you can't be bothered to organise your work properly. Sometimes people just wouldn't turn up, sometimes they sent the wrong company and sometimes they just weren't able to fix the issue.We thought we had a leaking roof at one point and it took the customer service team over 3 months of back and forth and 5 days of wasted leave to react to it. The damage could have been ridiculous at this point if it hadn't been a dry few months. It took 3 appointments for them to paint a 30cm x 30cm patch on the ceiling. I eventually just painted it myself. We've recently had our banister fixed and they booked their technician as well as hiring an external company to do the same job, we had 3 visits to make sure the work definitely needed to be done before they came and did a 15 minute job. So that was 4 appointments for a 15 minute job.. nice one.Just bare in mind when you're buying a new home, you aren't buying a finished product, far from it. They will waste your time and unfortunately, 'all they can do is apologise'.

John · 17 December 2024

★★★★★ 5/5

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5 star visit

The on-site Sales Advisor Louise was excellent. We were seen at the agreed appointment time, all the information material was printed and organised for us and we were taken through it in a way we could understand. All of our questions were answered thoroughly and nothing seemed to be a bother at all. We were taken round a few property stiles within our budget and didn’t feel rushed or pushed into any decisions. The advice and information felt genuine and honest

Luca · 20 March 2024

★★★★★ 5/5

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Every experience I had was amazing

Every experience I had was amazing. Vicki was super supportive, helpful and always cheerful.I’m super excited I met her, and as a first time homebuyer, I couldn’t have asked for a better experience.

Felicia · 30 November 2024

★★★★★ 1/5

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Misleading or dishonest advertising

I have been over to Bennerley View at NG16 today because I recieved an email that included the following:'If you live locally, consider the area around Bennerley View home, work in the area or have a local connection you will be eligible for one of these fantastic new homes with a 20% discount! The Discount Market Sale scheme offers access to quality homes while empowering buyers with 100% ownership and financial savings, making the dream of owning a new home more feasible and affordable'.I was informed in the Marketing Office that the houses are actually shared ownership with 20% of each house being owned by the local council. surely this is dishonest advertising!! A wasted journey for me!

Diane · 13 December 2024

★★★★★ 3/5

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Nice house bad customer service

Back in February this year I looked at purchasing an Avant home in Dunfermline (plot 21 Pitdinnie Grange)I have to say that I was most impressed with the house and decided to buy. As we lived in Cyprus and had a prospective buyer, we paid a £500 deposit. Avant and especially Pam the sales person were most helpful. I have to say that they offered us an incentive to use a solicitor Clarkboyle based in Glasgow who in my opinion were useless and the partners did not seem to communicate with each other (Sent missives to my Son instead of me, sent emails meant for me to someone unknown). I would never use them again.Because of the Coronavirus and the lockdown in Cyprus, my buyers pulled out and I had to cancel the purchase I claimed force majority as it was no fault of ours. avant still saw fit to take £100 from the deposit which,under the circumstances is very unfortunate.I now notice on their website that plot 21 is being re advertised for sale at an increased price of £12000 more than we were buying it for,very surprising as all tiles and kitchen was already chosen. It is disappointing that a company like Avant chooses to treat their customers like this. I loved the house.

Dave · 8 July 2020

★★★★★ 5/5

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Clems a Gem! . Viridian Meadows, Desborough

We had the pleasure of our first home demo yesterday and look round at our new home situated in Desborough , Northants. Clem the Assistant Site Manager took us around . Explained everything fully and detailed . We didnt have any questions as he covered everything . Clem was very informative, friendly and approachable with a great personality . He made us feel very special on our new home journey throughout. Thank you

Claire · 24 July 2024

★★★★★ 5/5

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Avant Homes collingsgate

From the first visit viewing the show homes and available plots the sales team were amazing. There is one lady on this site who needs great recognition and that is Steph. She has been amazing throughout our purchase and move. Then there is also Mel who was also there to help. I can not fault the sales team here at all. Due to covid19 it was a rush to get us completed but we got the keys just as lockdown was announced. Difficult times for everyone. As with every new home there will be snags and I am sure when they can enter our home all this will be done.Again if your looking for a new home Avant designs are in my eyes excellent. Sales Team excellent Steph and Mel.

Richard · 28 June 2020

★★★★★ 4/5

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New home

We have just bought a new Avant home at Ten Locks Market Harborough. The sales advisor Amy was brilliant. She helped chase our buyers solicitors as our sale was taking a long time with no answers and kept us informed of the progress with weekly calls. Even though Covid halted proceedings suddenly, the transition to working from home was seem less and Amy’s service carried on. Although the house has some teething problems Avant are doing all they can to get things put right. We love our house and the spec is a lot higher than with other builders.

Mr · 28 June 2020

★★★★★ 5/5

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Nothing but good things to say about…

Nothing but good things to say about the people we have dealt with during the process of buying our new home at The Lanes, Knaresborough. Curtis and Lynsey have been nothing but accommodating to anything and everything we wanted to discuss. Even to the point of loaning us an inflatable mattress for our pre-delivery first night and bringing me some stronger rawl plugs from home as mine weren't man enough for the job. That is really going the extra mile.Steve the site manager has also been brilliant.All in all a great experience.

Geoff · 8 June 2020

★★★★★ 5/5

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I recently had an appointment with…

I recently had an appointment with Avant Homes @ Earl's Park and I couldn’t be more impressed with the entire experience. From the moment I walked in, I was greeted by a friendly and professional team who took the time to listen to all my questions and needs for my new home. The consultation was thorough, and I felt confident that they truly understood my vision for my future home. They walked me through every step of the process, from design options to budget considerations, and even offered insightful suggestions that I hadn’t thought of. Their knowledge and attention to detail were top-notch. What I appreciated the most was how transparent and patient they were in answering all my questions. I never felt rushed, and I left the meeting feeling excited and well-informed about the next steps. If you're looking for a builder who listens, provides excellent guidance, and offers a seamless and stress-free process, I highly recommend Avant Homes. I’m looking forward to seeing my dream home come to life with their help!

Mr · 8 December 2024

★★★★★ 5/5

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Avant homes Development-Earl’s park, Holmewood

We have just bought a new home from Avant homes (Earl’s Park, Holmewood), I just wanted to thank James (Hiliard) Sales Advisor, for the work & help with the smooth purchase of the property, Also, I would recommend the standard of the New build & the site in general. We have visited a number of sites in the Chesterfield area & I can definitely say this is the best site for area and number of homes to be built over the next 2yrs.Come & take a look & you will see what we we meanThanks Again to James & the rest of the team working on this development.Martyn & Michelle

Martyn · 9 March 2024

★★★★★ 5/5

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Great Customer Service

I’m really impressed with the service I have received from Avant Homes. All of the team at Purbeck Village have been very helpful and friendly throughout the whole process especially Hollie who has done a great job at keeping me informed during the Lockdown which has delayed my move. During this stressful time, Hollie and Christine were very reassuring and now I’m really looking forward to being able to move to my lovely new house in a few weeks time. 😃

Jane · 16 May 2020

★★★★★ 4/5

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Danetre Place Avant Homes

We are very pleased with what we hope to be our forever home. Natalie from Avant Homes at Danetre Place was absolutely brilliant throughout the whole process. Paperwork was chased throughout the whole process which helped with the smooth chain and finally completion of our new house. We’ve been living in our new house for a couple of months now and not had any issues. We are very pleased with the overall finish and build quality of our new house.We have very minor snagging issues which is expected with any new house but Laura at Customer Service keeps in contact with us regularly and we are sure these issues will be sorted once the restrictions of lockdown are lifted. If your thinking of buying a new build I would definitely recommend Avant Homes

Samantha · 14 May 2020