Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
★★★★★ 1/5
GoogleWish I could give them 0 Stars. Absolutely shocking professionalism and service from these. Was told multiple issues with out property would be rectified, had to chase some issues for almost 6 months only to be told in the end that the repairs wouldn't be done, even after 2 of them acknowledged that the property was in bad shape and that the landlord was horrible.
No one willing to help you out, you have to chase them multiple times to do anything, and lie about when you will receive funds. I've dealt with a couple of lettings agents before and these guys are awful. Avoid like the plague. They've even let the landlord put the property back onto the market having done none of the repairs or work on the property, using the pictures from before when we moved in, and INCREASING THE RENT. The utter discontent for their consumers is immeasurable.NegativeResponsiveness, Quality, Professionalism, Value
JTM17 · 24 August 2021
★★★★★ 5/5
GoogleWould like to say a massive thank you to Mike Ann and Carol, you have been amazing through this process and made us feel at ease thank you so much!PositiveResponsiveness, Professionalism
Shannon · 24 August 2021
★★★★★ 5/5
GoogleAbsolutely brilliant service from all the staff whilst dealing with the Hyde branch and whilst buying a property being sold through them. Myself and my partner were absolutely delighted everything from start to finish!
Lee · 15 December 2024
★★★★★ 5/5
GoogleJust moved into a rental and want to thank Claire and the team at Hyde T and W for excellent service from start to finish. Would always recommend for anyone renting a property
Kirsty · 24 August 2020
★★★★★ 1/5
Google"Don't have the capability to do online viewings" - Mad I know, even after Covid!
Tried to use this agency when moving for work. They don't let you view it digitally and you have to view it in person to rent. - This makes it impossible for someone trying to move from the other side of the country.
Joanna · 24 August 2023
★★★★★ 5/5
GoogleI have had a great experience dealing with Paula at Taylor and Wood regarding the new apartment that I am moving into next week.
Paula has been very helpful and always keeping me updated with the move.
Geoff · 25 August 2018
★★★★★ 5/5
GoogleI just wanted to take the time to tell you all how brilliant ** Taylor & Wood ** Hyde office, have been.
I am a first time buyer and have viewed and offered on a number of houses. Agents have ignored calls / voicemails, changed viewings, cancelled viewings, not gotten back to me and so on, often being pretty rude. Some seem to think Rightmove will do the work for them and common courtesy no longer applies.
Taylor and Wood have gone the extra mile and even at such awful times have kept in touch every single step of the way, from a buyers perspective they have been fantastic. Please do consider them when selling your house.
Mike, Carol and Ann have all been fabulous and i cant fault themPositiveProfessionalism
Nlspywvm · 24 August 2020
★★★★★ 5/5
GoogleA great big thank you to Mike and the staff at Taylor and Wood for the excellent service me and my brother received throughout the process of purchasing our first house!
Picture · 24 August 2020
★★★★★ 1/5
GoogleHad to do this,
Wouldn’t even rate this place 1*, their honesty is out the window, send them an email?.. you have to wait a week, ring them and they’ll respond, something dodgy with the house? They’ll pretend they didn’t ‘realise you sent them an email’, faulty electrics? ‘We’ll send someone round’... still not heard anything for 3 months... wallpaper hanging off because of damp?... ‘we’ll send someone round’... 3 months later and it’s all still the same, been in this house 6 months which is the shortest time to be in a tenancy and by god I’m glad to leave, the WORST customer service I’ve ever had by anyone and the WORST housing management service I’ve ever been with.
Do NOT waste your time and money with these people. Disgusting. There happy to steal your money but when it comes to fixing stuff there non existent.
Jane · 25 August 2019
★★★★★ 5/5
GoogleOne word....AMAZING!!!
Put my Dad's house up for sale late on a Thursday afternoon, sold the Saturday morning. …
Karen · 16 April 2025
★★★★★ 1/5
GoogleI arranged a viewing for a property, went back the next day to apply for it and was told I would get a phone call that afternoon with the outcome. I sat next to my phone all day on pins waiting for a phone call. It never came and I only found out I hadn't got the property when they replied to email sent 4 days ago for a viewing. I emailed them to say I would have appreciated the phone call and had no email back neither. Terrible.
Gabbie · 25 August 2018
★★★★★ 5/5
GoogleGreat customer service and work from all the staff at Taylor and wood Hyde
Many thanks to Ann, carol and Mike who all helped me a great deal
Angel · 25 August 2019
★★★★★ 5/5
GoogleLooked after start to finish when renting. Michelle, Beth & Claire were outstanding and couldn’t offer to do anything more. Went to great lengths to look after us.
Dan · 25 August 2018
★★★★★ 1/5
GoogleLived in disrepair for 2 years. Leaks, mould, improper fittings of Windows doors ect. Dreadful communication, Michelle and Jade are rediculously rude. Extremely unprofessional and only respond to your communication when they want something. Don't know there arse from there elbow. Stay well away from taylor and wood!
Zac · 24 August 2023
★★★★★ 1/5
GoogleI would love to sing the praises of this agent, I would love to comment on the wonderful service, the attention to detail, the consistent professionalism, the eagerness to return calls, the superb communication between each staff member, the accurate appointment scheduling, their honesty and integrity and their complete lack of arrogance. Unfortunately I can't, they are absolutely dreadful, bordering on mentally impaired. Please, even if it's for a bet, don't go near this place.
Alex · 25 August 2018
★★★★★ 5/5
GoogleHave just completed with Taylor and wood .
I have to say having dealt with numerous estate and letting agents in the past these are by far the more professional nothing on both sides of their business is to much trouble very helpful very courteous . They really push to deliver your completion date when others don’t seem to care .
Thank you very much to ALL the staff ...............
Warren · 25 August 2019
★★★★★ 5/5
GoogleVery helpful and efficient, we were moving in less than 2 weeks after viewing a property. Any issues we’ve had have been dealt with promptly. All the staff are lovely and couldn’t do enough to help ☺️
Beth · 26 January 2024
★★★★★ 5/5
GoogleCould not have asked for a better team to assist with my house move. Right from Mike valuing my property, to Ann and Carol answering my endless calls and questions, they all went above and beyond to look after my sale. Feeling like a valued customer instead of a reference number is becoming a bit rare nowadays, thankfully you don't get that at Taylor & Wood.
Ben · 24 August 2020
★★★★★ 1/5
GooglePoor communication. We have been trying hard to arrange a date to view a property which requires us to book flights and staff have chosen not to reply to emails leaving us unable to make plans. Very stressful as we are relocating to the area and trying to find a property. Staff very unhelpful.
Sam · 24 August 2022
★★★★★ 1/5
GoogleI really would not try to sell your house through this Estate Agents. As others have mentioned, if someone says they will call you back at a certain time, forget about it. I was told I would be called back during the afternoon to discuss a property I was interested in viewing. I am yet to receive any contact from them. Seems like this is a common issue.
Jacob · 25 August 2018
★★★★★ 5/5
GoogleAs a landlord, I can 100% recommend the lettings team at Taylor and Wood. They're professional, efficient and knowledgeable.
The big advantage, and the main reason I use them to manage my property is that they're dedicated to lettings. Unlike the competition who are principally estate agents, buying and selling properties and running lettings "part-time".
Malcolm · 24 August 2021
★★★★★ 5/5
GoogleWould highly recommend Taylor & Wood to anyone looking to sell their house. Mike, Ann and Carol have a high degree of expertise and the communication is superb at every stage of the process. If we were ever to move house again there would be no question we would sell with Taylor and Wood again.
Chris · 24 August 2021
★★★★★ 1/5
GoogleSent two emails and left a message with lettings staff and she said someone from sales would phone me but no one has got back to me about booking a viewing glad I am not selling my house with them I don't wonder the house has been up for sale for so long
Andrea · 24 August 2021
★★★★★ 3/5
GoogleTo be honest with you, I was quite annoyed with certain things to do with this agency but putting those aside, they were OK. They Just need to up their game.
Laura · 26 October 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
