Swetenhams Cheshire reviews

★★★★★ 1/5

Google

We used Swettenhams Winsford for both the sale of our property and purchase of our new property, from the beginning to the end the service was at best poor. The mortgage advisor Colin got our credit data incorrect, adding an additional 11k to our outstanding balances! When challenged on this he became defensive and unhelpful, to the point of aggressively telling me over the phone “even if I could find you a mortgage I wouldn’t do it!” In 30 years of working in the financial services sector I’ve never experienced behaviour like it. We put an offer in under certain conditions that weren’t passed on correctly by the then manager - we were informed by Stacey that he’d been removed due to a number of mistakes and issues! We were miss advised regarding the type of valuation (we wanted a full valuation, but were told only a drive by could be done!). A number of times we made calls to the branch only to be met with “I’m only covering I don’t know about your case” or “I’ve only just returned from mat leave, I don’t know about your case” or “I’m only admin and there’s no one to ask” but no follow call. There seemed little urgency regarding our purchase, yet we were put under pressure to agree a date of sale of our existing property - more than a little odd considering they were acting for both sides of the transaction! All in all I wouldn’t give them one star, but unfortunately it’s all I can do - avoid this company and this particular branch if you want a smooth, professional process!

Rich · 27 August 2022

★★★★★ 5/5

Google

Danielle was and still is very helpful. After moving from the south, we have no idea of the area. Danielle was very quick to respond and helped us massively with our very poor solicitors (LPL). Asking them questions to help us and on then at every turn. We probably hit every bump possible, but tbe team were there to help with every question. I can't thank them enough.PositiveResponsiveness, Quality, Professionalism, Value

James · 27 August 2021

★★★★★ 5/5

Google

We recently used Colin for our mortgage application after being recommended by multiple people. He has been amazing throughout, explaining everything clearly, responding to messages quickly and even chasing up the application for us. He offers no nonsense advice, which is great as a first time buyer as it’s so easy to feel confused with the process. Would highly recommend!

Clare · 29 January 2024

★★★★★ 1/5

Google

Wouldn’t go near them again. Promises broken and told lies. Also had pretty bad customer service from the branch manager. Danielle and Lewis were great and helpful. But never been spoken to so disgustingly as I was with Stacey the branch manager!

Sam · 28 August 2019

★★★★★ 5/5

Google

We had to sell our house by auction as we were moving to Scotland and the auction time frame fits in with the Scottish system. Charles talked us through the process and the team was with us every step of the way. Excellent contact and feedback by Stacey and Matt. So pleased we chose them.

Liz · 29 March 2024

★★★★★ 5/5

Google

Matt was excellent, kept us updated and pushed the chain along as much as possible

Martin · 27 August 2023

★★★★★ 5/5

Google

Stacey is very helpful, and listened to our requests on the type of property we were looking for. Unfortunately we didn't find anything we 100% liked, but would be more than happy to give Swetenhams another try if we ever need help with a home again.

Keith · 27 August 2023

★★★★★ 5/5

Google

Fantastic service and professionalism received. Recently purchased a property in Winsford and Stacy managed everything spectacularly. Leaps and bounds ahead in service received, compared to the agent we used to sell our property in Manchester. Would not hesitate to recommend Stacy/Swettenhams in a heartbeat. 5 stars.

Dave · 27 August 2023

★★★★★ 5/5

Google

The team at Swetenhams were easy to work with. They supported us throughout the buying process, keeping regular contact with both parties to help speed things along. On completion we also received a lovely welcome pack when we collected the keys which added that little bit extra to the experience

Mr · 29 March 2024

★★★★★ 5/5

Google

I recently just moved into my own property which I purchased through swetenhams. I was helped by Danielle Quinn at the agents, Danielle was absolutely brilliant with me. She had so much patience and actually cared about what I wanted to purchase. Without Danielle I definitely wouldn't have found my property and I am extremely grateful for everything that her and the team have done for me!

Victoria · 28 August 2019

★★★★★ 4/5

Google

Overall I was happy with the service here. I found the staff replied to emails promptly and helped us to get things done when we had great difficulty with our solicitor's under performance. Mia at the branch in particular was fantastic, as was Gary at the Northwich one. The two issues I had that could be improved on; I found during the initial pitch to sell our house we were promised more than we were delivered. We were told we could expect to have the house sold within 2 months (If I remember correctly, I dont think we'd had any reasonable offers from the 2 viewings we had in that time!) What we really needed was some honest feedback about the state of the house, a realistic expectation for a selling timeframe and what we should have been looking to sell it for. We only jumped in thinking of what we'd get based off that initial pitch from Swetenhams. We had to lower around 20k off our first price, but again we only put our price so high initially because we were led to believe it was achievable. I understand when it comes to stuff like houses, time to sell and value depend entirely on the market, but I felt a bit misled to get our business. Secondly, Swetenhams recommended DC law based in Southport as our solicitors, and using them were honestly the worst customer experience I have ever had in my life. I don't think we were a one off based off their reviews and I would hope Swetenhams has a rethink whether they still recommend these to their customers in the future. Luckily Swetenhams filled in the gaps left by DC Law, and helped move things along when it was needed. All that said with my two fairly large gripes, I know moving is a stressful time, and was still happy with the service I received by them by and large.

KorallyBoy · 27 August 2020

★★★★★ 5/5

Google

Have been speaking to Michael about properties in the area, he has provided me with lots of advice which is really appreciated

Sue · 16 April 2025

★★★★★ 5/5

Google

Really helpful team. Matt worked with us in purchasing a property as a family and communicated seamlessly between my parents and myself. Nothing was too much trouble and information was shared between us and the vendors fluidly and promptly. Absolutely would recommend them as a buyer and no doubt we’ll be back in the future as and when we come to sell.

Donna · 7 December 2024

★★★★★ 5/5

Google

We recently purchased our first home through Swetenhams, Winsford and dealt with Stacey who helped us at every stage. She was available to answer any questions quickly and chase the process up when needed. Thanks so much to you all at Winsford for making the process as stress free for us from beginning to end.PositiveResponsiveness, Professionalism

Amanda · 27 August 2021

★★★★★ 5/5

Google

Mortgage advisor Colin is an absolute pleasure he always goes out of his way to get the best for you, will help with anything and makes everything less stressful and easier to understand. Top man 👍🏼 …

Ben · 27 August 2023

★★★★★ 5/5

Google

We had our house on the market with an Online Estate agents who were absolutely awful. Having dealt with Swetenhams in Winsford before; we decided to go with them as well. Not long after Swetenhams started to market our property we had an offer that was acceptable. Our sale did hit a sticky patch; but fortunately for us Stacey McAuley had taken over as manager at the Winsford branch and helped to get the sale through. She was extremely professional, knowledgeable, helpful and most of all kept here cool. I have to give her credit for all the assistance she gave us.

Paul · 28 August 2018

★★★★★ 5/5

Google

I went to see Colin Woods at Swetenhams for advice on a new mortgage As well as being knowledgeable about the available products, he gained a good understanding of what I required and ensured that it was delivered. In short, professional, friendly and reliable. Thanks Colin.

Jonathan · 27 August 2022

★★★★★ 5/5

Google

I highly recommend James Lathom and his team at Swetenham's Estate Agents in Winsford. They are 'head and shoulders' above the rest. Ringing the office was a pleasure as everyone is friendly and helpful and messages are always responded to efficiently. I found the team informative, friendly and professional. The deal went through quickly and efficiently and I felt supported throughout the process.

Lorraine · 28 August 2017

★★★★★ 5/5

Google

I work in property developing so used to dealing with agents on a daily basis. Must say Swetenhams were amazing, did everything, made it all so easy for us. We were selling property for a late friend, so very emotional times. All the staff in Winsford were brilliant, house was on market end September, sold and completed by January. Fantastic!!

Lynn · 28 August 2019

★★★★★ 5/5

Google

Swetenhams weren't our selling estate agents, they were acting for our vendors. They called or emailed us every week, even when there was no update. Everyone in the Winsford office was fully upto date with our purchase and to be honest, did more for us than our own agents.

Cathy · 27 August 2023

★★★★★ 5/5

Google

The best experience as a buyer. Colin the mortgage broker...so down to earth and friendly, arranged a super deal for me (see you in 7 years Colin). Matt... even though the vendor was primarily your client, you were there for me too, and I applaud you for seeing through the ups and downs with me. I can't thank you enough. And the rest of the team were fab too. The team there have great values and in today's world, it cannot be underestimated. Thank you!

Cyra · 27 August 2023

★★★★★ 5/5

Google

Met Michael at property viewing provided me with lots of info and advice

Lee · 16 April 2025

★★★★★ 5/5

Google

Charles, Stacey, Meghan, the whole team are friendly and reliable. I would recommend them to anyone wishing to buy or sell in the area. They are dedicated from start to finish, proactive but never pushy, informal yet professional. Thanks again to all of you!

Paul · 31 October 2023

★★★★★ 5/5

Google

Met Michael at the property and he was really honest and helpful

Nicola · 14 April 2025