Jones and Chapman reviews

★★★★★ 1/5

Trustpilot

Dissapointed

Just sold my house with Jones and Chapman. I would say the only person who was helpful was Carol from the Allerton Road branch .My experience with the sales progresser was not a good one , I was told off like a naughty school girl if I ever called up to ask for updates. I told them how I felt and that I am paying them for a service, that's when they got nicer as it was coming to the end and don't want a bad review. There is also a lady by the name of Karon, she was the one who hounded me to choose Jones & Chapman , once I agreed she told me I shouldn't be calling her for help and passed me on , said she was very busy, then vanished!. I am a nurse and I am very busy too. I will never use this estate agents again , nor recommend you to anyone. Thanks again to Carol for your help when I needed it. Maria.

Maria · 14 March 2022

★★★★★ 1/5

Trustpilot

I wish I could give less than one star

I wish I could give less than one star. Jones Chapman Allerton Road - what a mess. Consistently lieing to me, getting things wrong, overcharging me, telling lies to the tenant, not following through with what they have said. They say 'I will ensure this will be sent over now' then radio silence for 5 days. This has been much more hard work than managing the property myself. Avoid at all costs.

Abigail · 4 June 2025

★★★★★ 1/5

Trustpilot

Very unprofessional!

Got in touch with them to purchase a property, have just put an offer through, but the experience just up to this point has been extremely disappointing! Viewings were not organised very well, wasted over an hour waiting to view a property and it turns out they didn't know who ever was supposed to take us isn't. The person at the office didn't think this was disorganised and was very rude! Put an offer on a property that was confirmed it's no longer under auction, but it is! Not helpful or professional at all! Do not recommend!

Bella · 4 October 2021

★★★★★ 5/5

Google

I would highly recommend JCH. Rebecca Bates called to give me a valuation, she gave me good sound advice regarding the sale of my property, and wasn’t at all pushy, something I’ve learned to expect from estate agents. I’ve decided to wait until the market improves before I put my property on the market, when I do, I’ll certainly get in touch with Rebecca.

Kevin · 19 May 2024

★★★★★ 5/5

Google

I received an excellent service from Tom and Abbey in my recent purchase. They were polite and helpful throughout the buying process. I would highly recommend Jones Chapman Estate Agents

Niamh · 13 July 2025

★★★★★ 1/5

Trustpilot

Terrible experience of dealing with Jones and Chapman, Heswall, their Area Manager and Head Office

Our experience of dealing with the Heswall branch of Jones and Chapman was disgraceful. Issues were as follows:- 2 occasions the house was left without the alarm being set by J & C following a viewing. We had previously instructed them to set the alarm every time and they had agreed to that. 1 occasion it was left unlocked by J & C and so totally unsecured without being locked or alarmed. This viewing had been carried out by the Manager himself. J & C took people into the property without notifying us prior to the visit.J & C notified us that an offer had been made on our property, that it was cash and there was no chain. After accepting the offer on this basis we found out the reality was that, it was a buyer with a mortgage and there was a chain! We instructed J & C not to put “Under Offer” on the board outside the house. They ignored this and put up an Under Offer sign. I rang the Manager at J & C to voice my complaint about the issues above, he said he would talk to the staff and get back to me. Despite numerous contacts to the offices I never heard from the Manager afterwards. I rang the head office, Connells Group, and spoke to a Compliance Controller in the Complaints Department. He then fruitlessly tried to contact the Manager of Heswall Branch. I was appalled that a Head Office complaints department could not get to speak to their own branch manager.The official complaint was then sent from the Head Office to the Area Manager in charge of the Heswall Branch.However the Area Manager also refused to respond to Head Office. Then Head Office wrote to us stating we had rejected the Area Managers response despite the fact that they had previously written to us to state that the Area Manager had refused to respond to the complaint. Head Office eventually submitted their final response to us, however even this was after the deadline we had been given for their response. We asked The Property Ombudsman to look at the case they stated:-I have supported the complaints that have been made and consider that the circumstances merit an award of compensation. My award will reflect the avoidable aggravation, distress and inconvenience caused to the Complainants. I accept there were shortcomings in the service provided by J&C.J&C have acknowledged that the information initially provided by the branch caused confusion. As such J&C have not fulfilled their obligations, under the TPO Code of Practice, in that they did not pass the correct information to the Seller regarding the Buyer’s financial status.In accordance with Paragraph 8h of the TPO Code of Practice, J&C were obliged to exercise reasonable diligence to ensure that, after any visit by them, the Property was left secure. I accept that J&C did not follow the Seller’s instruction regarding resetting the alarm.J&C have acknowledged that when the initial complaint was raised, calls were not returned despite requests from J&C’s Compliance Department for the branch to do so…….. J&C have further acknowledged that the Complainants did not receive a response to their initial complaint. The Complainants chased for a response and received a letter which stated that a further review would be conducted, however no previous review had been conducted. J&C have acknowledged that their Internal Complaints Procedure had been breached because an initial review had not been conducted. In accordance with Paragraph 14d of the TPO Code of Practice, J&C were obliged to acknowledge all written complaints within three working days and promptly undertake a proper investigation. A formal written outcome of the complaint had to be sent to the Complainants within fifteen working days of receipt of the original complaint. In accordance with Paragraph 14e..The Complainants did not receive a formal response to their initial complaint and as such were not informed of how they could escalate the matter. This significantly delayed the complaints process. All in all a terrible experience start to finish

Sandra · 8 March 2020

★★★★★ 5/5

Google

Becky is a credit to the company, she was there to answer any questions and queries. The sale went through quickly and they were helpful with everything we needed as first time buyers. Thank you for all your help and will definitely do business with you in the future.

Jessica · 13 June 2019

★★★★★ 1/5

Trustpilot

Shocking service from the Letting Team.

Tim · 11 September 2026

★★★★★ 5/5

Google

From day one of seeing the property we wanted Ben has been fantastic. Really friendly, helpful and has kept us updated through the whole process. Everyone in the Moreton branch are really friendly and would go out of there way to help. We used Megan Davies for our mortgage advisor and Megan was really helpful in finding us the best mortgage for us. Really amazing service and Ben is a credit to Jones and Chapman.

Stephen · 13 June 2019

★★★★★ 5/5

Google

I was looking for properties with Charlotte as a first time buyer and she was incredibly helpful. I didn’t end up buying due to circumstances out of my control however I will be contacting her again when I am able to buy! She was very friendly and contactable, would recommend to anyone.

Amy · 16 April 2024

★★★★★ 5/5

Google

I am in the process of buying with Jones and Chapman, Moreton and can honestly say both Abbie and Grace have made it such an easy and pleasant experience. Nothing is too much, super helpful and informative! Really pleased with all their efforts and help so far! Kyle

Maintained · 23 June 2024

★★★★★ 5/5

Google

I used Megan Davies for a re-mortgage for both my residential property and property I rent out, she was always very friendly and welcoming and nothing was too much trouble. My deals had already lapsed and my payments had increased so I was keen to progress it quickly, Megan dealt with everything and had my new mortgages completed within 5 weeks, I would highly recommend Megan for any mortgage & protection needs.

Rebecca · 13 June 2019

★★★★★ 5/5

Trustpilot

Had a very positive experience with Ann…

Had a very positive experience with Ann the sales progressor at J&C Liverpool, what wasn’t the easiest (or shortest) of sales/purchase Ann was always on hand to answer any questions and was always updating me every step of the way.

Lisa · 7 December 2023

★★★★★ 1/5

Trustpilot

Absolutley extortionate

Absolutley extortionate. Over £3,000 in fees and the staff are of zero help.

Robert · 5 June 2026

★★★★★ 5/5

Google

Rebecca at Jones & Chapman in Moreton was very informative, helpful & reassuring throughout my purchase. Always friendly and very professional even when I asked the silliest of questions, as a first time buyer I knew nothing about the buying process. I would highly recommend Becky to others and would like to say a huge thank you for making the process look so easy & exciting!

Jessica · 12 June 2020

★★★★★ 2/5

Trustpilot

First impressions count

I went into the Prenton branch to speak to one of 3 people. The young girl on the front desk went to the back and was followed out by a colleague This lady stood there not a hello, good morning or how can I help but stood there and shrugged her body as if to say “what do you want”. Un beknown to me this person turned out to be the manager. Well first impressions count and I was so not impressed. It felt like I had interrupted her. The ladies I have been dealing with have all been helpful but by god this manager needs to change her body language.

Joanne · 13 April 2024

★★★★★ 5/5

Google

We have viewed with Mel a few times and she is always friendly, helpful and happy to answer any questions we have. Thanks Mel

Jack · 16 April 2022

★★★★★ 1/5

Trustpilot

I enquired about a property for sale…

I enquired about a property for sale via right move, I enquired again and again and got no reply, I then saw on the website the property had been reduced and called but they were permanently busy. I got through today to be told its now sold and when I mentioned the issue with right move they suggested I could have emailed them directly. So If you are a seller be warned, emails from prospective buyers appear to go missing and as a result you may then be wrongly told there is no interest and be advised to reduce the price, so by going with them you may receive less than you should . Buyer or rather seller beware

Duncan · 26 March 2024

★★★★★ 5/5

Google

Lovely staff in this branch Megan who is dealing with our morgage application ,as first time buyers has consistently put our minds at ease. Nothing is too much trouble for Megan and she keeps us updated regularly. I would highly recommend Megan she is very knowledgeable and courteous . Ben showed us round the property he was easy to talk to and very professional. Great team

Donna · 13 June 2019

★★★★★ 5/5

Google

I would just like to thank Melanie Ferguson for all of her help throughout the process of buying a house. She was professional, polite and always answered any questions/queries that we had. I would recommend Mel and the whole team at Jones and Chapman 100%. Thanks again for all of your help and support

Kelly · 16 April 2022

★★★★★ 1/5

Trustpilot

One star is too much for this agency

One star is too much for this agency. Constantly asking to view houses and get no reply or get told the property isn’t open for viewing yet but then it’s taken a day later. Very unfair towards clients. Rude on the phone with a can’t be bothered attitude. Home owners, please stop using this agency!

Samantha · 2 February 2025

★★★★★ 5/5

Google

Mel has been a star throughout, always keeping me updated and going above and beyond to make sure my every need is taken care of. Mel is lovely too with a warm and friendly personality whilst still remaining professional. I really couldn't ask for more! 5* service! :)

Nickie · 16 April 2022

★★★★★ 5/5

Google

Rebecca Pratt (Becky) is the best estates employee I have encountered in all my years of dealing with agents. She is a model salesperson and sold us a house we had previously seen on Rightmove, but discounted from our shortlist. It’s a shame that not more people are as conscientious in achieving their objectives as Becky is.

Lipsey · 12 June 2020

★★★★★ 1/5

Trustpilot

I would give 0 star if I could

I would give 0 star if I could. I put an offer to a house in Little Sutton which they said the offer was accepted. I informed my solicitor, they asked for my funds, etc. Today (after a week later) the guy named “William Allanson” form Jones & Chapman called us saying “Sorry but there is a higher offer for the house”. I am so outraged. I now understand that they continued showing the house and getting new offers. This is unethical and unprofessional. Such companies and people should not be in the sector.

Dilek · 27 September 2023