Every review we hold for the Cheshire office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe had a truly excellent experience with Jones & Chapman, Moreton branch, and would like to express our sincere thanks to the entire team.
From the very beginning, everyone was incredibly friendly and supportive , especially Miss Grace Dixon, the branch manager, and Miss Abbey Hawkins, who played a key role in helping us secure our new home.
Abbey was highly professional throughout the entire process. From the very first viewing to the final steps of the purchase, she was always available, communicative, and proactive. Her coordination between us and the seller was seamless, and her dedication made the entire journey smooth and stress-free.
We are genuinely grateful to the team at Jones & Chapman, Moreton office, for their outstanding service and commitment. We would not hesitate to work with them again in the future and would highly recommend them to anyone looking for a reliable and friendly estate agent.
Thank you once again!
Akeesha · 24 July 2025
Agent replied · 12 August 2025
Thank you for taking the time to write such kind words about our team at Jones & Chapman, Moreton. We are thrilled to hear that you had an excellent experience and that our team, especially Grace and Abbey, went above and beyond to make your home buying journey smooth and stress-free. We appreciate your recommendation. Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI highly recommend Jones and Chapman especially Tom and Grace from the Moreton branch. Tom has been extremely helpful when I requested numerous viewings of the property I bought to take measurements and show builders etc around. Grace is also extremely helpful and nothing is too much trouble. Their dedication and patience goes above and beyond. Thank you!
Thania · 13 March 2025
Agent replied · 14 April 2025
Many thanks Thania for your outstanding recommendation, 5* review and your generous comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotFirstly i want to begin with how…
Firstly i want to begin with how wonderful my experience with Jones and Chapman Allerton road was, from start to finish was excellent. The staff are fantastic, extremely helpful and always respond efficiently to my calls and emails. Massive thanks to Mike, Kai and Isabella all 3 of the staff members are a true credit to the team. Highly recommend this branch 100% five star service.
Miss · 30 October 2025
★★★★★ 5/5
TrustpilotShout out to Rebecca and Sue (prenton) x
Could not sing their praises enough! Big shout out to Rebecca and Sue from Jones & Chapman Prenton office who helped me with both the sale of my property and a purchase. They both jumped through hoops to get everything across the line and were always happy to help from beginning to end. They really helped during such a stressful! Thank you, thank you, thank you from Sara and Betty xx
Sara · 9 September 2025
★★★★★ 5/5
GoogleI have just sold my property with Jones and chapman in Moreton. Abbey and Grace were brilliant from start to finish, informing me every step of the way through the process of selling my property. Abbey would even contact me on a Saturday if needed. Would highly recommend using Jones and Chapman in Moreton. Thanks for all your help.
N · 20 November 2024
Agent replied · 24 October 2024
Hi N C,
Thank you so much for your wonderful 5* review! We're thrilled to hear that Abbey and Grace provided you with excellent service throughout the sale of your property. Your recommendation means a lot to us.
Best regards,
Lucy, Customer Relations Team
★★★★★ 5/5
TrustpilotExcellent service from the Greasby office.
Shaun gave me a fair appraisal of my property, not a flattering one. He was spot on as to how to present the property because it required considerable updating. He knew the sort of purchaser that the property would attract. His pricing advice was excellent. Meanwhile Kristy chased up solicitors who had gone to sleep on the conveyancing.
Paul · 23 September 2026
★★★★★ 1/5
TrustpilotIncompetent
It's a shame you have to give them a star at all. Very friendly at first took all our details and soon after that person left. None of pur details were passed over and after being with them for 3 months we practically had to start again. Ignored all our wants when sending over properties to view and just sent over any old property.
MP · 2 July 2026
★★★★★ 1/5
TrustpilotPLEASE DON'T USE THEM. RUBBISH
PLEASE DON'T USE THEM, they are rubbish. This Allerton road office are about as a useful as a chocolate fire guard. They rarely answer their telephone and when you leave a message they never get back to you, the same with emails, they never even acknowledged my email when I cancelled my contract with them. Most of the viewers that I had told me they had terrible trouble trying to get through to them,some of them had to go down physically to the office. I had to take over the viewings of my late mother's house after the first three they did on my behalf because the alarm system went off. On the 3rd occasion the back door to the property was left open and the door to the garden was open.
Steve · 12 February 2026
★★★★★ 1/5
TrustpilotJones & Chapman
Jones & Chapman, Allerton Branch, were a total nightmare. Unprofessional, abrupt, pushy. Being an elderly couple, we felt totally bullied by them with their constant calls for us to push our conveyancer. The irony was that the seller was dealing with probate so our hands were tied.
Pauline · 11 September 2026
★★★★★ 5/5
GoogleVery impressed with Jones and Chapman Moreton, particularly Abbey Hawkins who was always professional, friendly and responsive - highly recommended
Tony · 4 June 2025
Agent replied · 12 November 2025
Thank you for your kind words! We strive to provide top-notch service and are delighted to hear that Abbey was able to deliver that for you. Thank you for recommending us, it means the world to us! Kind regards, Lucy Mawer, Customer Feedback and Support Team
★★★★★ 2/5
TrustpilotWould not recommend for conveyancing (Little Sutton branch)
Not happy at all with the service we got from J&C’s Little Sutton branch. They weren’t proactive or particularly helpful. It never felt like they were acting on our behalf. The only time they were enthusiastic was when they were pitching for the commission and agreeing their fee. Wish that we had used another agent.
Mike · 16 June 2026
★★★★★ 1/5
TrustpilotCommunication was awful
Communication was awful. We put an offer in on a house and waited days to hear back. The whole time they did not mention another vendor offering. I had spoke to them in between to see what was taking so long to hear. Then said we’d been outbid. No mention of any other offers. Not really apologetic and couldn’t care less.
Customer · 24 April 2026
★★★★★ 1/5
TrustpilotComplete scammers and theives
Well I would like to say I'm shocked to see such bad score but after the phone call Ov just had im not. Rented a property back in 2016 was in a round about way warmed the landlord was a difficult man but wanted our kids to go the local school and that's all that was available we stuck it out for 8 years. The house falling apart around us and the landlord fixing NOTHING. So we left once our kids education was complete in Jan 2024. Then began the second war. The war with J&C trying to get my nearly £1500 deposit back is impossible. Being told I had to contact TDS for them to say not J&C have it now they are saying unless I can get a letter from Lucifer to say we can have it they wont give us it as they never managed the property. Well the guy could be dead for all I know as I have no contact details for his as he changed them over the years and never gave them to me. So now I got to court just what I need right now
Rebecca · 10 November 2025
★★★★★ 4/5
GoogleInitially this probably would of been only 2 stars. BUT thanks to Charlotte, she has regained our trust within Jones and Chapman. Our house offer had been accepted in July, which completed in February. Whilst everything seemed like it was smooth untill DC LAW solicitors recommended by Jones and Chapman were AWFUL. Lucky they weren't our solicitors. Thankfully Charlotte took full reins to get the ball rolling, chasing them everyday and doing everything needed possible. Whilst still doing viewings. so we are grateful for her hard work that she has done for us.
Overall: i would use them again but only in the hands of Charlotte - give that girl a raise, she went above and beyond for us to complete in time. Thank you Charlotte!!!!
JJ · 16 April 2023
★★★★★ 1/5
TrustpilotVery poor service from Allerton branch…
Very poor service from Allerton branch in Liverpool. Hardly any viewings then some couldnt get into house despite having being told about Key safe. Found buyer myself. Rude about flat always wanted to reduce. When finally did the deal lied about including furniture on final offer. Very dissatisfied with service no information regarding what was happening -Jess and Andrea in office incompetent. On the market (know it was quite tough times) for 18 months
Richard · 26 September 2025
★★★★★ 1/5
GoogleWouldn't ask these for the time of day. Gave me the most insulting valuation ever for my flat. Absolute joke. All they're interested in is getting a quick sale, getting their commission and profit which makes them look good. Go elsewhere people these are clowns
Karen · 26 July 2025
Agent replied · 12 November 2025
Sorry to hear you were not happy with the valuation of your property, we provided comparable evidence to support the valuation of properties in the same building that have been recently sold or marketed to support this valuation. We aim to give a realistic suggested marketing price to achieve you the best price for the property
★★★★★ 5/5
TrustpilotThe person whom dealt with the sale of…
The person whom dealt with the sale of my house was Anthoulla, she was really professional also she kept ringing me with progress and updates I would like to say thankyou so much Ken..
Kenneth · 20 July 2026
★★★★★ 5/5
GoogleTom Abbey & the team at Jones & Chapman in Moreton. Sold my flat wasn't on the market long. All very professional from start to finish. I am very grateful to them all. I would highly recommend if you are thinking of selling your property
Alyson · 16 July 2025
Agent replied · 12 November 2025
Thank you for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Feedback and Support Team.
★★★★★ 5/5
GoogleI have recently sold a property in Moreton using Jones and Chapman Estate Agents and the staff there provided an excellent service.
They engaged in regular communication and kept me updated with every step of the sales process. I would have no hesitation in recommending them to others who are wishing to sell their homes.
Steve · 15 March 2025
Agent replied · 1 May 2025
Thank you Steve Lewis for leaving us your superb 5* review and recommendation. Thank you for your delightful comments. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI recently sold my old house using Jones and Chapman. I was living in a different city during the sale process, and Tom and Grace couldn't have been more helpful, even being willing to check the house after stormy weather to make sure nothing had gone awry. I would heartily recommend them to anyone.
Simon · 2 March 2025
Agent replied · 19 May 2025
Thank you Simon for taking the time to leave us your 5* review and recommendation! I will make sure your comments reach our local team and Regional director. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleGreat service on an auction property purchase. Abbey was lovely to deal with
Deborah · 20 November 2024
Agent replied · 23 November 2024
Many thanks for your fantastic 5* review Deborah. I will of course pass on your kind hearted words to our Moreton branch. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
TrustpilotClaire and the team at Little Sutton…
Claire and the team at Little Sutton made us feel at ease and we’re welcoming at all times They are professional and helpful A huge thank you to Jones & Chapman Little Sutton
J · 28 April 2025
★★★★★ 5/5
GooglePurchasing our first house, want to thank Charlotte for making it happen with minimum stress & going above and beyond to help us out.
Thomas · 19 May 2024
Agent replied · 11 June 2024
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI cannot recommend Leah Wilkinson highly enough for any of your mortgage needs. She secured my mortgage quickly and efficiently and went out of her way to make sure it was submitted in time before any interest rises came into effect. She has also liaised with my estate agent and other parties to help smooth my house sale. I would recommend Leah and Jones and Chapman without any hesitation! Thank you Leah!
Sarah · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
