Reeds Rains Wilmslow reviews in Cheshire East

★★★★★ 5/5

Google

Selling my flat with Reeds Rains was completely stress-free. From the moment they valued the flat to the day we completed, everything was handled professionally and efficiently. What really stood out was the communication, I received regular updates (usually weekly, sometimes more) by phone and email, so we always knew exactly what was happening. My agent (John) was friendly, proactive and went out of their way to keep things moving, even chasing solicitors when needed.

Ads · 10 December 2025

★★★★★ 5/5

Google

I would have to say that Emma is one of the best Estate Agents I have ever dealt with. Throughout this complex house purchase she has been diligent with every lead. Has managed the whole process from beginning to end. She has kept me informed at each stage and supported me and my family when needed. I could honestly not ask anything more from Emma. She has been amazing and our move would have not been possible without all of her hard work and support. Thank you from us all.

Ali · 17 December 2023

★★★★★ 5/5

Google

My sale was quite lengthy unfortunately, however John Williams at Reeds Rains who looked after my sale and purchase could not be faulted, he kept me well informed and updated each week and certainly took a lot of the pressure off, Thankyou John very much appreciated. Regards Enid L.

Enid · 10 July 2026

★★★★★ 1/5

Trustpilot

Avoid these idiots

The phone went off in the pub . Free review. Up came a piss poor figure 400k less than houses in the same road . Avoid avoid avoid these idiots. I would have given zero stars if I could . Amateurs

Stephen · 29 August 2026

★★★★★ 5/5

Google

We couldn't recommend the team at Reeds Rains Wilmslow more to anyone looking to sell their home in Wilmslow - Mark and Isabella have worked tirelessly on our sale over the last few months, ensuring all parties to the transaction were kept up to date. Isabella in particular made sure in the week before exchange everything went according to plan, liaising with both sets of solicitors daily and keeping us updated throughout the process. Thank you to all the team for their assistance, it is greatly appreciated. I would also like to mention Marks involvement - he has helped us on and off over the last couple of years when personal circumstances meant we had to withdraw our property from the market - he was incredibly understanding and ensured that when the time was right, marketing resumed promptly and we found a qualified buyer quickly and smoothly - thank you very much for all you help and support.

Claire · 10 October 2025

★★★★★ 5/5

Google

Reeds Rains estate agents and John Williams in particular were so helpful in the sale of my mother in laws flat in Wilmslow . John found a cash buyer for the property and took great pains to keep phoning all parties concerned to try to facilitate the purchase. We eventually completed the sale just before the Christmas holidays . He provided a high level of service Thank you so much.

Pamela · 10 January 2026

★★★★★ 5/5

Trustpilot

Reeds rains in Bamber bridge was…

Reeds rains in Bamber bridge was absolutely brilliant and supportive throughout. When I viewed the property I noticed there were a few people viewing the property and I didn’t think I’d get it so was amazed when Tim rang to say I had got the property. Everyrhing ran smoothly and Tim kept me updated throughout. Thanks Tim

Mark · 10 December 2024

★★★★★ 1/5

Trustpilot

Overall an awful experience

It started off great, we rented a house in huddersfield through them and they were responsive and helpful until the person originally dealing with our move went on holiday. Then our move was transferred to emma, which again started off great however, she started to make us feel like an inconvenience whenever we called and asked for updates as it was getting close to our move date and things were not ready. Admittedly it was a quick move but we were told it was no problem. However, by the day of our move we still had no paperwork or keys despite the fact we were told we would have them by the day before at the latest, which was then changed to midday on moving today however we did not get the keys until 5pm which caused us a lot of stress and inconvenienced us a lot as we had people waiting to help us move so we just had to wait all day. When we went to the office on moving day to speak to Emma as she was just brushing us off on the phone, her attitude was awful and she was clearly irritated by us being there. She also went back on herself saying she never said the keys would be ready by this point, which was a blatant lie. She did not care about us or our move at all and I think that is what bothered me the most.Some of this may have been down to them having a new system, which I was sympathetic and understanding about at first. However, Emma's poor attitude and the fact she just didn't care made me become annoyed more quickly than I usually would have. Also, due to the new system they sent me someone else's tenancy agreement which included the tenants and landlords personal details, which must be major violation of privacy laws and made me feel insecure about the privacy of my information. When I brought it up to them they brushed it off like it was nothing. However, despite all of this, there was one positive experience which was all the handlings we had with Ben. Ben took over after Emma went home and he was kind, reassuring and caring, made us feel a lot less stressed and annoyed, as he actually explained why it was taking so long and what he was doing to speed it along a bit. He was a breath of fresh air after such an awful day.Overall I would not use this estate agent again. The staff need to work on keeping information private and attitudes towards tenants however, Ben was amazing and a saving grace that day.

Chloe · 15 September 2023

★★★★★ 5/5

Google

Cannot sing the praises of the Reeds Rains Wilmslow team enough. Mark for his complete understanding of our requirements and his vision and creativity in helping us find the home that couldn't be more perfect for us. John for his patience, understanding and knowledge helping us through the process and Olivia for expertly supporting us through the later stages of the transaction. Wouldn't hesitate to recommend Reeds Rains services. Thank you all.

Rich · 10 December 2025

★★★★★ 5/5

Trustpilot

Fabulous service

Katie and the Team on the Ormeau road have kept me updated throughout the process of selling our house. The app is great at keeping you updated. All very professional. Would thoroughly recommend

Eilish · 26 September 2026

★★★★★ 5/5

Google

I’ve recently just sold a house through Reeds rains, I couldn’t thank Mark and the team more. The communication from them the whole way through has been fabulous! Thankyou again

Ashleigh · 10 October 2025

★★★★★ 5/5

Google

The whole Rains team : Mark , Olivia , and Emma provided a professional service when I sold my father’s house for him . They were a great support at all stages and were able to provide good advice at various junctures . Towards the end , Emma was able to guide the sale to a successful conclusion and on time. Thank you . I highly recommend their services to help and assist others . Regards Nigel

Nigel · 12 November 2023

★★★★★ 5/5

Trustpilot

We had Jack and Lisa from the Wakefield…

We had Jack and Lisa from the Wakefield branch for our move a month ago, and I cannot recommend them enough. Really advocated for us and supported us when the chain got complicated.

Emily · 24 September 2026

★★★★★ 5/5

Trustpilot

Highly Recommend, great and supportive

My experience has been great with Reeds Rains, from first speaking and organising things with Andy, to Roy carrying out viewings, and Kathleen and the team helping me through the selling process. Highly recommend Reeds Rains.

Shaun · 15 May 2026

★★★★★ 5/5

Google

John Williams and the team at Reeds Rains have been excellent during our house purchase. Really great to deal with. Thank you all.

Joseph · 10 December 2025

★★★★★ 5/5

Google

On completion of sale I have had both professionalism and commitment from Mark Latham and his team in the Wilmslow office. Excellent in every aspect, I’m extremely impressed with their service from beginning to end. I will definitely recommend them and will be engaging in their services again in the near future. Thank you so much Mark…. Outstanding .

Teriese · 12 October 2024

★★★★★ 5/5

Trustpilot

Almost completed a rental with…

Almost completed a rental with Pemberton branch, due to sign contracts and collect keys to our new home this coming Friday! The help, support and advice from the staff has been phenomenal! We have rented with three Estate Agents over the past 13years, and to say that Reeds Rains have done a Great job thus far is understating their efforts. All the Staff are friendly, approachable, kind and respectful. Which is Lovely, especially when it comes to filling forms in online when you're not a confident computer user of a certain age! We have been being looked after by Kayleigh and Jessica, mostly, they have been exceptional. Thank you, So Much, to All at the Pemberton Branch, Kayleigh, Jessica and Lewis, we can't wait to finalise on Friday, and pick the keys up to our new home. You're doing a Fab job, which is Very Much Appreciated!! Lindi Langley + Kevin Halton. 🤩x

Lindi · 12 March 2025

★★★★★ 5/5

Trustpilot

Reeds Rains have achieved my sale with…

Reeds Rains have achieved my sale with patience & good humour in a difficult period in the housing market. The staff have been friendly, helpful & professional, whilst taking my wishes into account. Strongly recommended!

A.Denny · 7 September 2026

★★★★★ 1/5

Trustpilot

Slumlord! No valid GSR for over 2 months!

Poor property management and lack of experience and/or under qualified staff across the agency. Slum landlord or ‘slumlord’ of current property who neglects and breaks every clause he’s bound by in the tenancy agreement. Left me and my family with young children without valid gas safety certificate for over 2 months, considerably a major breach of his and the agents legal duties. Reported to the HSE, to which the agent finally got in touch to arrange this to be carried out. To little too late in my opinion as this could have disastrous consequences. Gas safety certificate flagged a repair that needs to be carried out on the boiler, does not stop the boiler from working but the landlord immediately stated ‘if the tenant wants this repaired he needs to get this done at his own expense’ to which I stated that I was not paying for any part of the boiler to be repaired if this is required as it is simply not my fault or responsibility it is down to poor maintenance on the landlords behalf, landlord then stated that any repair to the boiler would be taken from my deposit. A void and ridiculous statement to make as anything to do with the boiler is his responsibility as per the tenancy agreement. Landlord is a tyrant and the agent supports his ludicrous comments and dictator behaviour.

Josh · 6 August 2023

★★★★★ 5/5

Google

John and the whole team at the Wilmslow branch have been professional, friendly and incredibly supportive throughout the sale process. They were quick to generate interest and have remained fully engaged right through to the end. Would definitely recommend.

Lavinia · 10 August 2026

★★★★★ 5/5

Trustpilot

Very good professional service and a…

Very good professional service and a friendly team which made our buying and selling process very simple. The photos they took of the house were excellent quality which helped generate a strong interest in the property.

Peter · 26 August 2026

★★★★★ 4/5

Trustpilot

Hands held through the full sale of the…

Hands held through the full sale of the house, prompt service, communication at all the stages of the sale of the house cannot complain and the full process stress free !!

Colin · 26 September 2026

★★★★★ 5/5

Google

I recently purchased my first home in Wilmslow, and I can’t thank Emma enough for her support throughout the process. She was always available to answer any questions and ensured that everything was on track. Truly grateful, thank you!

Alannah · 20 June 2025

★★★★★ 1/5

Trustpilot

We use Reeds Rains to manage our…

We use Reeds Rains to manage our properties and they are dreadful. Had a major issue with one of the properties as it was allegedly inspected and was in a filthy state with flooring ripped up & no bath panels but was deemed in a good condition. There were at least 60 bin liners thrown in the garden and has cost us a fortune removing it all. We have been paying a management fee for non management . They are very good at over charging for small jobs doing and pass the buck if they’re is a problem. The problem is with head office in Southampton and no reflection on the local office & staff

Elaine · 22 June 2023