Reeds Rains Wilmslow reviews in Cheshire East

★★★★★ 5/5

Google

We would like to give a special thank you to Thomas for his outstanding help and support throughout our rental application. Thomas was incredibly friendly, and approachable. He went above and beyond to help us with the application and explain the procedures clearly. Whenever we encountered an issue, he was always willing to help, responded quickly. Thanks to Thomas’s support and efficiency, the application process was able to move forward much faster, and many issues were resolved smoothly along the way. His patience, professionalism and genuine willingness to help made what could have been a stressful process much easier for us. We really appreciate everything Thomas did for us. We would be very happy to recommend him to anyone looking for a helpful and reliable letting manager.

Ring · 10 September 2026

★★★★★ 1/5

Trustpilot

⭐ 1/5

⭐ 1/5 Absolutely appalling experience with Reeds Rains and I would not recommend them. The problems started from the moment we moved into the property. There was mouldy food left in the fridge/freezer, crockery still in the dishwasher, food residue on the kitchen surfaces and a significant amount of the landlord’s belongings left behind. We were unable to properly use the garage for months because it was full of the landlord’s possessions, and when it was eventually cleared it was left dirty and with rubbish behind. Throughout the tenancy we also reported issues, including broken doors and a broken toilet seat. These were discussed with the agent dealing with our tenancy at the time. Now that he apparently no longer works for the company, Reeds Rains seem to be acting as though these conversations never happened, which is simply not acceptable. The situation at the end of the tenancy has been even worse. We returned the keys on 21 August and are still waiting for our deposit. Instead of returning it promptly, we were sent photographs alleging various cleaning and damage issues. Having reviewed them, I strongly dispute almost all of the alleged damage. Several of the issues were already present when we moved in, had previously been reported, or in my opinion amount to normal wear and tear. Despite repeatedly asking for a clear itemised list of the proposed deductions and the actual costs they intend to claim, this still has not been provided. What makes the whole situation particularly frustrating is the complete double standard. We were expected to tolerate a property that was not properly cleared or cleaned when we moved in, including losing the use of an entire garage for a substantial period, yet at the end of the tenancy they appear to be scrutinising every minor mark and trying to attribute pre-existing issues to us. The communication and handling of the deposit have been extremely disappointing. I expected a professional letting agency to maintain proper records, deal fairly with both landlords and tenants and resolve deposit matters promptly. That has absolutely not been my experience with Reeds Rains. I would strongly advise anyone renting through them to photograph absolutely everything on move-in, report every single issue in writing rather than relying on conversations with staff, keep every email and document, and make sure you have evidence of the condition of the property when you leave. Based on my experience, I would not rent through Reeds Rains again.

Katrin · 2 September 2026

★★★★★ 5/5

Google

I’ve worked with Reeds Rains multiple times over the years to source a tenant and their service has always been exceptional! I have recently worked with Thomas Cavanagh and have nothing but praise and positive feedback for the level of service, efficiency and overall experience. Thom managed to find me a new tenant in less than a week, and made the whole process incredibly easy and updated me every step of the way, superb communication! I wouldn’t hesitate to recommend Thom and Reeds Rains Wilmslow and they would be my number one choice every time Thankyou!

Hollie · 10 August 2026

★★★★★ 5/5

Google

Helpful and committed to ensuring the process of buying the property from viewing to completion ran smoothly and without undue delay. Freddie was my agent from the branch and he was available to answer queries and chase things up with other parties when I needed him. The whole process of buying a home is convoluted and prone to extreme confusion; Freddie ensured I understood where we up to in the process and explained things well to me at each step of his involvement. I’m not looking to move out for a little while yet, and I will definitely be using Reeds Rains as my agents when that time does come around. Recommended.

Chris · 10 July 2026

★★★★★ 5/5

Trustpilot

I Bought my house from Reede rains some…

I Bought my house from Reede rains some time ago and was made very easy for me the staff were great i have now just sold my house with Reeds Rains and the sales guy David adviesd me on the best way to re sell and everything went soso well i would recomend this estate agent a 10 out of 10 very pleased with there service many thanks Paul

Mr · 24 August 2026

★★★★★ 5/5

Google

Freddie was the essential part of our house sale. He was really helpful and kept us informed and on top of events in our chain. He liaised with our purchasers when our initial onward move fell through and saw our house sale through from viewing to completion, including conversations about leaving appliances. We had a great experience. Thank you Freddie for making our move a reality.

Alexis · 10 September 2026

★★★★★ 5/5

Google

We have recently completed on our house and Reeds Rains were acting on behalf of the owners of the house we have bought. John was fantastic throughout the process helping with a number of issues the arose throughout the process. I'm not sure if the sale would have gone through without him. John was very professional and was great at chasing up issues throughout the chain. I would definitely use Reeds Rains in the future if needed.

Jamie · 10 June 2026

★★★★★ 5/5

Google

I completed the sale of my property recently in Mobberley and it wouldn’t have been possible without the excellent services that John provided at Reeds Rains. John was great at keeping me up to date with movement on the sale and when we hit a few hiccups along the way his reassurance was invaluable. John provided a professional and outstanding service.

James · 10 September 2026

★★★★★ 5/5

Trustpilot

Exceptional service from the start!

Exceptional service from start to finish. This is my second time using Reeds Rains in Rye East Sussex to source a tenant, and Lydia delivered brilliantly once again by finding someone within weeks. Lydia is always available by phone or email and truly goes above and beyond. I wouldn't hesitate to recommend the Reeds Rains letting team!

Sarah · 28 September 2026

★★★★★ 5/5

Google

John and the team at Reeds Rains Wilmslow were fantastic during the sale of my apartment (which only took 23 hours to sell with them!!). From valuation to sale they were responsive, easy to deal with and never pushy. John always kept me in the loop with any developments etc. and is an all round really nice guy to deal with. I couldn't recommend them more for a hassle free, transparent and easy sale process 😊

Yarrow · 10 April 2026

★★★★★ 5/5

Google

We had an excellent experience with Thomas. We needed to secure a rental at very short notice, and he supported us every step of the way. He kept us consistently updated, communicated clearly throughout, and made what could have been a stressful process feel completely seamless. We’re incredibly grateful for his help, thank you to Reed Rains and a special thank you to Thomas!

Jaryd · 10 July 2026

★★★★★ 1/5

Trustpilot

Extremely poor

Extremely poor communication, avoid if you value basic professionalism We had a decent experience when this firm was still Neil Kays. Things were handled promptly and you actually got replies. That version of the company is gone. The drop-off since then has been sharp and frustrating. Emails now routinely go unanswered. Follow-ups get the same treatment. There was no proper notification when contact details changed, so messages disappeared into the void while we assumed they were being dealt with. Simple queries about maintenance, tenancy matters or even confirmation that an email had been received were met with silence. You end up chasing, then chasing again, then wondering whether anyone is actually reading the inbox. A letting agent’s core job includes keeping tenants and landlords informed. That basic standard is not being met. The contrast with how they operated as Neil Kays makes it worse, you know they used to be capable of it. Would not recommend in their current form.

NAH · 16 September 2026

★★★★★ 5/5

Trustpilot

We can’t thank Reed Reins enough for…

We can’t thank Reed Reins enough for the support & seamless service we experienced. They went above & beyond guiding us through each step & advising when we’re unsure. I would highly recommend. Thank you 😊

Alison · 7 September 2026

★★★★★ 5/5

Google

We would just like to express our thanks to Reeds Rain -Wilmslow and in particular Thom for being so helpful and proactive during our letting period with them. We dealt with Thom almost exclusively throughout our tenancy and he was exceptional - a true professional, helpful and a lovely person. After a string of difficult previous letting agents and landlords, he and our landlord James were a breath of fresh air. Based on our experience, I would highly recommend Reeds Rain as a letting agent.

Erica · 19 September 2025

★★★★★ 5/5

Trustpilot

Owen Diamond and colleagues in Liverpool City Centre office

Owen Diamond and his colleagues in the Liverpool City Centre office advised us on the sale of 2 flats. They quickly found buyers but the conveyancing process was, in both cases, fraught with difficulties. Owen and the team were very supportive throughout and did what they could to facilitate the deals. RR are excellent in communicating and, even when Owen was not in the office, a colleague could quickly and accurately provide an update from the screen. All round, an excellent service.

Graeme · 15 September 2025

★★★★★ 5/5

Trustpilot

Our Reeds Rains Experience

We had a wonderful experience with Reeds Rains Morley, from our very first call to book a viewing appointment right through to the next step in our home-buying journey. The entire team was polite, professional, friendly and kept us well informed throughout the process. Their excellent communication and support made what can often be a stressful experience feel smooth, straightforward and stress-free. A big thank you to all the staff at Reeds Rains Morley for your outstanding service, support and communication. We truly appreciate everything you have done to support us throughout our home-buying journey and help make the process such a positive experience. Highly recommended!

Pam · 24 September 2026

★★★★★ 5/5

Google

Thom was fantastic to work with when I was looking for my current place. He was friendly, professional, and really helpful throughout the whole process. Overall, a genuinely easy and positive experience, I’d definitely recommend Thom to anyone looking for a reliable and approachable estate agent.

Curtis · 10 June 2026

★★★★★ 4/5

Trustpilot

Very good experience overall

Very good experience overall. People were always very helpful and made us feel valued. On occasion we had to tidy up/hoover, turn-off lights, reset blinds, etc. after viewings which was very frustrating.

Geoff · 14 September 2026

★★★★★ 5/5

Trustpilot

Great work

Helen, Keeley and her team are great and a pleasure to work with. The went above and beyond with difficult buyers, and current occupants to help secure the right buyer!

Mr · 21 September 2026

★★★★★ 3/5

Trustpilot

Not impressed

Saw a house being sold by Reeds Rains, sent 2 messages via Rightmove and then an email directly. None were responded to. After a few days, decided to ring them to try & arrange a viewing. Managed to arrange the viewing. But had no explanation or apology for the lack of response. Went to the viewing, received no follow up or a request for feedback. I was just grateful we hadn't chosen them to sell our house!

Rachael · 8 September 2025

★★★★★ 5/5

Trustpilot

Wouldn’t go anywhere else!

From the moment we enquired with Reeds Rains in Clevedon to the moment we sold our property, they were nothing short of helpful, engaging and there when we needed them. We had bumps along the way with various parts of the chain falling through but Reeds were on it. Always available to answer any questions we had. If we ever sell again, Reeds will be our team. Thanks to everyone who helped along the way. Would recommend you guys in a heartbeat! Thank you 😁

Me · 29 August 2026

★★★★★ 5/5

Google

Freddie was great through the process of buying my house - great communication and extremely accommodating when I needed to view the house before the sale went though. Thanks Freddie!

Sammy · 10 September 2026

★★★★★ 5/5

Google

We had a great experience with our estate agent, Olivia. She was really proactive in chasing both sides and helping to speed up the process, which we truly appreciated. While Olivia was on annual leave, Mark stepped in and was very helpful, responding to emails quickly and keeping the process moving. We’re very grateful for their support and would happily recommend them.

Parisa · 10 January 2026

★★★★★ 5/5

Trustpilot

FANTASTIC AS ALWAYS!

FANTASTIC AS ALWAYS!! Steven and the team cannot do enough for you.. sold and bought many properties with these guys and honestly, I’m going nowhere else!! Thanks again, Dave

David · 1 September 2026