Trusted Agent profile · Cheshire East
★★★★★
234 reviews across 2 platforms
3 Fountain Place, Poynton, SK12 1QX, Cheshire East, SK12 1QX
Gascoigne Halman's office in Cheshire East, at 3 Fountain Place, is rated 4.2 out of 5 across 234 reviews on two platforms, including 118 Google reviews rated 4.9.
Every review we hold for the Cheshire East office, from every platform, shown as written. First names only.
3/5
TrustpilotDepends on what you want
Very good when dealing with renting out a property. Great, fast communications, friendly service. However, managing the property is below par. I have to chase up things and still waiting for a contractor re heating in the freezing temperatures.
5/5
TrustpilotHighly recommend, especially Dominic
We were delighted with Gascoigne Halman’s service, when buying a property through them. They always went over and above. In fact I think our purchase might have fallen through but they kept it all on the rails. We will sell our house with them if we ever move. Dominic is fantastic. He always knew everything about the chain, and did loads to keep it all moving forward.
5/5
GoogleI cannot recommend GH Poynton enough, Jo and the team made the whole process effortless. We sold and bought via GH and everything went extremely smoothly.
5/5
GoogleI sold my house through Gascoigne Halman within 3 weeks, however due to circumstances beyond their control the actual sale process took over six months. Throughout the process Jo & Owen were very proactive and kept me up to date with developments. By far they are the best estate agents I've ever dealt with and I would recommend them to anyone.PositiveResponsiveness, Quality, Professionalism
1/5
Trustpilotvery poor customer service
Very disappointed with customer service. Found the staff to be really unhelpful. As a cash buyer had been keen to purchase a property for my daughter and disappointed to learn the property we had secured was taken off the market. Tried to found out why and if there were any other similar properties available through the branch and got absoutley no help from them. Sent a polite message to the manager with honest feedback and requested that he give me a quick call to discuss - 2 weeks later and havent heard back from him. Will now never use Gasgoigne Halman again and recomend other agents who have a little more time and respect for their customers
Dear Mr Evans,We are very sorry to hear of your dissatisfaction. Please can you email me with a little more information and to which branch this relates to and I will look into this further for you. james.coppock@gascoignehalman.co.uk Kind RegardsJames Coppock
5/5
GoogleI used Gascoigne Halman in Poynton to sell and purchase a property in July 2025, having previously bought through them several years earlier. The staff are attentive, empathetic, and friendly. Overall it was a very positive experience and I would recommend their services to any potential vendors.
5/5
GoogleSold our house for a fair price, kept us updated with progress of sale. Definitely worth considering when selling your house
5/5
GoogleWe bought a property in June, through Gascoigne Halman, Poynton. It wasn't a straight forward purchase, however became difficult, due to our less than supportive, conveyancer. Joanne Johnston and Joanne Macleod however were wonderful. In fact we fully believe that the successful completion was made possible, only as a consequence of the team's professionalism, wisdom, first class communication and determination to see it through! We are incredibly thankful to you guys...you are an awesome team!
5/5
TrustpilotThank you to Angela and the team at the…
Thank you to Angela and the team at the Macclesfield office for their advice and expertise and professionalism in helping in my recent property purchase.
1/5
TrustpilotVery Poor Customer Service!
the lettings division are very poor, they are very quick at taking your money, but when something goes wrong they take an eterinty to return or respond to emails or telephone calls. Once you have vacated you cant get your secured dposit back, again the communication process and customer service is no existant.
5/5
GoogleGascoigne Halman in Poynton have been fantastic throughout the whole process. Jo and the team have been extremely supportive, they continuously checked in and made sure things were going smoothly. Thoroughly would recommend them to anyone
5/5
GoogleWe cannot reccomend the team in the Poynton branch highly enough. Nothing was ever a trouble, they were always accomodating and kept themselves well informed of the progress of the sale and purchase at all times. We dealt mostly with Jo and Lucy and both were always so enthusiastic and helpful, they were also great with the kids when we brought them for their first viewing which could have gone either way! I honestly couldn't fault them and would definitely use them again... however they have found us our forever home so hopefully that won't be necessary!!
5/5
GoogleThe team at the Poynton office were excellent from start to finish - professional, friendly and approachable. The sales literature, photos, our viewing numbers and sales negotiations all exceeded our expectations. We agreed a sale within a week of going to market. A big shout out goes to the Branch Manager, Joanne Macleod. Her knowledge of the market resulted in an accurate valuation which was achieved. Without Joanne’s expertise I’m not sure we would have overcome some of the issues that arose from the conveyancing stage of the sale. Her diligence and tenacity got our sale over the line. Highly recommended
5/5
TrustpilotHighly recommended
We recently sold and bought our new home through Gascoigne Halman in Macclesfield. From valuation to completion the service & support has been excellent. Gascoigne Halman not only found us fantastic buyers but found our dream home and we couldn’t be happier! The whole team provided a great service with a particular shout out and thank you to the Manager, Matt for his communication and support throughout to drive our sale and purchase forward.
5/5
TrustpilotGascoigne Halman Macclesfield Office
We recently sold our property through Gascoigne Halman Macclesfield office and are now renting from them. We have been pleased with the professional service they offer, all the staff have been pleasant and helpful. Thanks to all the Team and special thanks to Adam and Lisa.
5/5
GoogleMany thanks to Owen for helping with our recent purchase. Inspite of a long difficult chain, Owen always gave us fantastic, clear communication and provided a swift response to all of our queries, highly reccomended!
5/5
GoogleRecently sold our house with Gascoigne Halman in Poynton. Jo and the team are amazing. Worked tirelessly to get our sale through and would highly recommend for selling your home in the future.
5/5
TrustpilotExcellent professional service
Excellent professional service and communication from going on the market to completion 8 weeks later.With special thanks to James Coppock, Dominic Morgan, Lucy Kershaw and Markus Jolleys. Alison Addy
Thanks for the review Alison.
5/5
GoogleRecently sold our property with Gascoigne. Dealt with Owen who was fabulous as were the whole team whenever we spoke with them. Plenty of ups and downs as to be expected with a property move but everything was sorted quickly and efficiently. Would definitely recommend!
5/5
GoogleJo, Owen and Nicole recently marketed and successfully supported us in the sale of a family property. The service they provided was nothing short of 1st class (professional yet friendly) and much exceeded our expectations. They demonstrated excellent local knowledge and clearly had lots of experience of selling properties in Poynton. They offered us lots of sound advice and were always willing to share their time throughout the process. This included supporting us with some queries and advice after the sale, which went above and beyond their obligations. Communication throughout the process was always appropriate and their marketing and promotion of the property was spot on. They even returned to the property and took extra photos for us ( at no extra cost) when the garden was in full bloom to maximise the potential. We would highly recommend the team and business to anyone looking to sell or buy in Poynton.
5/5
GoogleFantastic customer service from Jo, Owen and the team in Poynton who got viewings for me in under 24 hours, leading to full price offers being received immediately. Great marketing, local knowledge and proactive management of the sale come as standard from the team, and I would recommend without hesitation.PositiveResponsiveness, Professionalism, Value
1/5
TrustpilotTerrible experience with this company
Terrible experience with this company. Had to fight for my deposit which they made unnecessarily difficult. They supported a landlord who said the property was uninhabitable when the independent check out report confirmed as 'good'. 6 months to get deposit back from TDS who awarded us £2,500 of the deposit and the landlord £100 after he tried to claim for £4500! Would never use this company again, avoid!
1/5
TrustpilotI wish I could give this letting agency…
I wish I could give this letting agency zero stars. They have completely breached our contract and shown a total lack of professionalism. Upon moving in, the house was absolutely filthy, with rubbish in back garden. The state of the property was uninhabitable, clearly, no cleaning had been done. On top of that, broken window and door glass was shattered, posing a serious safety risk.
5/5
GoogleI moved from Poynton recently, and despite some major setbacks along the way the experience was an overwhelmingly positive one. The team were fantastic. I dealt mainly with Jo and Lucy. They were both amazing, and I felt in safe, capable hands throughout the moving process. They put a huge amount of effort into a complicated sale, and I can't praise them highly enough.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
