Trusted Agent profile · Cherwell
★★★★★
531 reviews across 2 platforms
2 Sheep Street, Bicester, OX26 6TB, Cherwell, OX26 6TB
Part of Chancellors, see every office.
Chancellors's office in Cherwell, at 2 Sheep Street, is rated 4.6 out of 5 across 531 reviews on two platforms, including 355 Google reviews rated 4.6.
Every review we hold for the Cherwell office, from every platform, shown as written. First names only.
5/5
GoogleSo thankfull to the team to get our first home...So helpfull and transparent throughout the completion.In every stage of process they helped us with proper guidance
We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleWe are currently at the offer acceptance stage. With this being the first time we have used the an agency I can safely say the process has been extremely simple and straight forward. This is in no small part thanks for Zsofia! Zsofia has been extremely helpful, her advice has also been extremely valuable, helping to ensure my family and I make the correct decision in our next move. Thank you!
4/5
TrustpilotIt’s been three years with…
It’s been three years with Chancellor’s, and Franki from the property management team has always been on hand to help whenever we’ve had any issues. She consistently follows up and works back and fort.
Thank you Tayser for leaving us this great review, It would mean a lot to the team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
1/5
TrustpilotRubbish company
Rubbish company. No response. Since you walk in the store, the staff wrote down your request. But no follow up. Highly recommend do not use it.
5/5
GoogleGreat service - the team looked after us so well and made sure our house purchase was efficient, always keeping us up to date and always friendly.
4/5
GoogleVery patient and provides a professional and polite service. A very special thanks to Ben Somes for all the help and support.
Thank you for leaving us this great review Kingsley, It would mean a lot to the Bicester team if you would consider increasing your rating to 5 stars. In the meantime, we will be sure to pass this fantastic feedback onto the relevant teams. Many thanks
4/5
TrustpilotExceptional property manager
Chancellors have been average in the dealings we've had, but the one person that has been exceptional, is Shana Tolsma, who is the senior property manager, who has looked after any issues with our property whilst we have been letting. She has always been very attentive and prompt in responding to issues and always with a positive attitude.
5/5
GoogleIt's my second time to take the service from Zsofia (Bicester) who was very helpful, very proactive, responsive and professional. Chancellor is definitely a professional and great property agency that we would trust ! Highly recommended !
Thank you for leaving us this great review Andes, we will be sure to pass this fantastic feedback onto the relevant teams. We are delighted that you had such a great experience with us.
5/5
Googleno issues, no hustle straightforward thank you guys
Hi Dermot, we are so pleased that you enjoyed your experience with us and left this great review. We are sure that the team will enjoy this positive feedback so we will make sure to pass it onto them.
5/5
TrustpilotMy Experience was an awesome one
My Experience was an awesome one, Many thanks to Ben and Mya for their help .Both were not tired of my calls .
1/5
GoogleHaving spoken to an agent about a viewing, and being told under no circumstances could we be late or spend more than 30 minutes viewing the property because she had “an urgent appointment in Bicester” we arrived at the property 10 minutes early.. when nobody arrived we called the office to be told the viewing had been cancelled! Ironic that you can happily waste our time!
Hello Conor, your feedback is important to us and we are sorry to read that you have concerns currently relating to our Bicester branch therefore please contact us at directors@chancellors.co.uk so that we can look into resolving this issue for you. Many Thanks.
5/5
TrustpilotWhere business and humanity meet
We had a wonderful experience with the staff, they were not just professional, but polite and friendly. Easy to talk to and a fantastic no pressure environment.
5/5
GoogleGood Day to whom it may concern. My wife and I have been looking for a property to rent since we moved out of our rental in Yarnton due to unforseen circumstances. We tried various companies and areas but to no avail. I contacted Zsofia of Chancellors Bicester who I had spoken to from South Africa in June of last year. I explained the predicament we where in and that we had been gazumped on a property we where buying at the last moment. Zsofia went out of her way to see if there was any rentals that would take dogs and also have a six month break clause. She certainly did this by finding us two properties to look at of which the second one was just what we were looking for including a fenced garden for the dogs. Thank you Zsofia I do hope the rest of the rental goes as smooth as our dealings with you.
5/5
GoogleNote: This review is for Zsofia Szam only - and not for anyone else at Chancellors. Zsofia, importantly, understands a customer relationship. Zsofia introduced me to this property and there was never any pressure. Zsofia simply provided me, very politely, with all the facts so I could make a judgement call on the right property for me. This approach works so much better than someone pushing too much and annoying the customer in the process - and this happened with others! Zsofia stood out. Two months into the tenancy agreement, a different Chancellors employee visited for the first building inspection - a very poor visit - someone that saw tenants as second class and subservient; this employee not even having the courtesy to respond to emails. I was so disappointed with how I was treated that I intended to terminate the contract at its minimum duration. Thankfully, Zsofia completed the second building inspection visit today - everything the first person wasn’t - quick, efficient, very polite and respectful of private property when taking photographs. Very smooth. I hope Zsofia is in a management role soon as the manner with which she conducts herself is exemplary and this needs to feed down through other staff - ensuring uniformity in excellence - and not have the current position of having some very good but also some very poor staff. Thank you Zsofia - you certainly do your bit - and a lot more - for Chancellors.
5/5
TrustpilotStaff in high regard !
I came to regard Ethan as a trusted friend !
We appreciate your kind words. We are glad you enjoyed your experience.
5/5
TrustpilotGeorgie from the renewals team was…
Georgie from the renewals team was incredibly patient in addressing every question and consistently kept us updated on the progress, following up along the way. It really helped us feel well-informed and comfortable as we moved toward finalising the renewal, with a clear understanding of the terms and conditions.
5/5
GoogleHave had excellent service with Chancellors. Zsofia Szam kept us informed throughout the process, went out of her way to make things easy at what was a very stressful time. Any queries were responding to promptly. She made us feel confident that we were in good hands.
Thank you Juanita for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
TrustpilotJessica gave us a brilliant viewing
Jessica gave us a brilliant viewing, answering all our questions and being professional and friendly. We really enjoyed our visit thanks to her insights.
1/5
TrustpilotLandlords should AVOID!!!
Chancellors are simply inept at managing properties. Staff are incapable of maintaining a property left with them and have cost us thousands as a result of their negligence. They are a tenant's dream, but landlords, please avoid.
Thank you for bringing this to our attention, we really appreciate it and are sorry that you have found it necessary to do so. So that we can look into resolving this for you, please can you send an email to directors@chancellors.co.uk Thank you.
5/5
TrustpilotI appreciate all the help and support provided
I have had quite a few questions and support requests towards two of our rental properties that will be occupied by tenants towards the end of January next year, and Rebecca Fields proved to be EXTREMELY helpful resolving most of the issues herself or contacting the relevant Chancellors staff that could resolve this issues I have been dealing with.
5/5
TrustpilotNew Tenancy
Ben, maintained contact and updated me all along the process to administer a new tenancy despite some stumbling blocks along the way which he assisted me with at all times.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleGood experience - tenants were found quickly and seamlessly. Ben Somes is very proactive, efficient and approachable.
Thank you Patrick for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
5/5
GoogleAmazing Service, Oliver was so friendly and answered every question we had! Would highly recommend!
Thank you so much for taking the time to rate us five stars! We really appreciate it and are thrilled that you had a great experience working with our team at Chancellors Estate Agents. If you ever need any assistance in the future with buying, selling, or renting property, we would be more than happy to help you again. Thanks again for choosing us!
5/5
GoogleZsofia Szam was very helpful to find a ideal home/flat for us, she was very kind to help through every step and we are always happy to take chancellors services in future.
Thank you for this wonderful review. We are pleased that you had such a positive experience with us, and we will share this feedback with the relevant teams.
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