Trusted Agent profile · Cheltenham
Verified
★★★★★
914 reviews across 2 platforms
28, Bath Street, Cheltenham, GL50 1YA
The Property Centre's office in Cheltenham, at 28, is rated 4.8 out of 5 across 914 reviews on two platforms, including 829 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of six awards The Property Centre won in 2026.
The Trusted Agent 2026 results for The Property Centre, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleElle has been so helpful along the way. As a first time buyer, I have had regular updates and clear communication! Thank you!
Buying your first home is a huge milestone. We’re glad the regular updates and clear communication have helped make the journey easier. Thank you for your lovely feedback, Simran!
5/5
GoogleClaudette is professional, pro active and a pleasure to deal with. A fan experience all together. All the best Vicky and Michael
Thanks for leaving the kind review, Vicky. It's great to hear Claudette gave you both such a positive experience.
5/5
GoogleWe had a fantastic experience from Kim and The Property Centre team throughout the selling process. Communication was excellent throughout, and we always felt informed and supported. Their professionalism and proactive approach made the experience feel very straightforward. I wouldn’t hesitate to recommend The whole Property Centre Cheltenham team to anyone looking to buy or sell a home. Thanks to the rest of the team Oli, Barney, Claudette, James, Rechay, Clare & Roisin.
Thank you for leaving such a fantastic review of your experience with Kim and the rest of the team. It's great to hear that you felt supported through your sale.
5/5
GoogleElle Briggs was amazing, got the sale sorted and was ontop of everything for a very smooth sale, would deffo recommend
Thank you for your recommendation. We're thrilled everything came together so smoothly, and it's great to hear your sale was handled efficiently from start to finish. We really appreciate your feedback!
5/5
GoogleCurrently going through the process of getting a mortgage. Going well so far. Ellie May has been fantastic and really helpful.
Thank you for your kind review Chris. It's great to hear everything is going well so far, and we hope the rest of the process is just as positive. Thanks for choosing Ryder & Dutton!
5/5
GoogleClaudette was warm and friendly, and without putting us under pressure, told us about the properties we viewed and answered our questions clearly. Thank you!
Thank you for taking the time to leave such a kind review of your experience with Claudette, Edmonde.
5/5
GoogleRechay was a brilliant agent, we’ve met with a few now and she was by far the best, most professional, most “on it” one we’ve spoken to. She knew everything about the property and had obviously done her research.
Thank you for leaving such a great review of your time with Rechay, Niamh
5/5
GoogleAs first-time buyers, we had a really great experience with the whole team throughout the entire process. Everything was handled smoothly from start to finish, and any issues or updates were communicated clearly and promptly, which made a …
Thank you for taking the time to leave such a brilliant review of your time with us Danny, we're so happy to hear how we were able to help reduce your stress and Oliver was so helpful and informative. We wish you the best in your new home :)
5/5
GoogleRechay Richardson was very knowledgeable on the estate and was very helpful in providing us with all the necessary information to facilitate our decision making. She was very friendly and approachable which made it so much easier for us to ask all the questions we had as first time buyers.
Thank you for such a great review Tatiana :)
5/5
GoogleElle is an absolute gem. She is the epitome of professionalism and tenacity. With her attitude and energy she will have a long illustrious career in Real Estate. Thanks for being a superstar and really caring.
Thanks for taking the time to leave such a wonderful review Amanda, and for the incredibly kind words you used to explain your experience with Elle :)
1/5
TrustpilotAwful, unprofessional & uncaring service
Awful, unprofessional service with incompetent staff. Key details were repeatedly mishandled, leading to delays and financial loss on our part. The agent refused to take any responsibility and refused to release us from their contract, effectively trapping us in an agreement while they were at fault. A professional, well-respected agent should act in the best interest of their client, but in this case, the opposite happened. We felt ignored, misled and financially impacted by their lack of care, knowledge and accountability. I would strongly advise others to think twice about using the Property Centre in Gloucester. There are much better services available.
Dear Jessica, We take comments like this very seriously. We have 5 separate branches in Gloucester and after speaking with them all, we’ve been unable to find your details in our database. As a Company, we pride ourselves on providing the best possible service and would very much like to understand more about your experience to investigate this thoroughly. Please contact us at info@thepropertycentres.co.uk
5/5
GoogleProperty Center were great and especially our agent, Claudette Salisbury was very helpful and supportive. Everything was organized promptly and she made sure we were comfortable. She was also proactive in explaining details of the property. All in all a very good experience.
Thank you for taking the time to leave such a great review of your experience with us Soumyajit :)
5/5
GoogleThank you to Oliver & his Cheltenham branch team for a relatively smooth transaction throughout. They were quick to respond to a delay at initial Exchange & put us all back on track. Thankyou to Barney for finding our lovely new home & Claudette for being empathic, kind & communicative to us at all times.
Thanks for your review and kind comments about our team, Angela. We've been delighted to help you and we're happy that you've been pleased with our service. Wishing you all the best for 2025 and lots of happiness in your new home.
5/5
GoogleI cannot recommend Oliver Davis more. Himself and The Property Centre offered a service that was professional and easy. He explained everything from start to finish and kept us updated every step of the way. I would not recommend anyone else. He is a credit to the company. Thank you for everything Oliver
Thanks for recommending Oliver and for taking the time to write us a review, Jason. Oliver and his Cheltenham team all strive to offer exceptional customer service and it's always appreciated when his hard work is recognised. Wishing you all the best in your new home.
5/5
GoogleRechay was lovely and genuine, just what you need to get an honest viewing. Very helpful, thank you!
Thanks for such a lovely review of your experience with Rechay, Cosmin.
5/5
GoogleI am really thankful to the team stroud who helped me on every step for buying my first house even when I was stucked on different times. You guys are so helpful. Thanks to Jamie and Ella
Thank you for taking the time to leave such a great review Iqbal, we wish you the best in your new home :)
5/5
GoogleWe recently complicated a complicated sale of a leasehold property. The service provided by the Property Centre was exemplary and I felt fully supported every step of the way. I would highly recommend Oliver and his team.
Thank you for taking the time to leave such a great review Joanne, it's so great to hear that Oliver and the rest of the team could help you feel so supported :)
5/5
GoogleStarted our journey back in April 2025, it wasn’t always easy and at times, really stressful. Looking back on it now, Oliver was always there to either advise or calm me down, communicating with both solicitors and the buyer. He has the …
That's such a wonderful review Lorraine, thank you for taking the time to leave it! We wish you the absolute best in your new home :)
5/5
GoogleThank you Rechay for your time today. Really liked your approach to the viewing and supported by a very efficient back office re logistics. …
Thank you for leaving such a lovely review of your experience with Rechay, Adrian.
5/5
GoogleThank you so much for your fantastic support and help over such a long and difficult sale. Brilliant service from all the team in Stroud but especially Jamie who never failed to help!
Thanks for recommending us, Sarah, and for rating our service as exceptional. Kieran and our Stroud team all work hard to deliver that level of experience every time and it's always nice when their efforts are appreciated.
5/5
GoogleThanks to the professionalism of the Property Centre team, especially Jamie, we successfully bought and sold our house. Jamie's handling of our case was exceptional and very well managed. Without all his advice, the purchase/sale would not have been possible.
Un grand merci pour votre retour si positif. We're so glad to hear that Jamie was able to give you such a positive experience with your purchase and sale. We wish you the best in your new home :)
5/5
GoogleDianna Ashton was very helpful and her service deserved a 5 star rating.
Thank you Akuila! Five stars is always fantastic to receive and we’re really pleased you had such a helpful experience with us.
5/5
GoogleHad a brilliant experience working with Elle Briggs. She was fantastic from the start, energetic, completely on the ball, and made the whole process straightforward and stress-free. Outstanding communication and genuine dedication throughout. Couldn’t recommend Elle and the team enough.
5/5
GoogleRechay and Claire from the property centre were both excellent in helping us find a new family home in Cheltenham. Claire, who was helping us with the viewings, was very professional, always on time and had a good knowledge of the areas and properties we looked at. We cannot recommend them enough.
We're so happy to hear Rechay and Claire had such a positive effect on your property search. Thank you for your recommendation and taking the time to leave the great review, Kam.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: The Property Centre, Cheltenham won Platinum; The Property Centre, Taunton won Gold; The Property Centre, Abbeymead won Gold; The Property Centre, Stroud won Trusted Agent; The Property Centre, Quedgeley won Trusted Agent; The Property Centre, Gloucester won Trusted Agent.
