5/5
GoogleI had a few viewings with Rechay a couple of days ago and she was brilliant! She knew a lot about the properties and explained everything very clearly
Agent replied · 16 September 2026
Thank you for you're review Amelia :)
Trusted Agent profile · Cheltenham
Verified
The Property Centre Cheltenham reviews
★★★★★
923 reviews across 2 platforms
28, Bath Street, Cheltenham, GL50 1YA
Part of The Property Centre, see every office.
The Property's office in Cheltenham, at 28, is rated 4.8 out of 5 across 923 reviews on two platforms, including 832 Google reviews rated 5.0. It won Platinum in The Trusted Agent 2026 awards, one of six awards The Property won in 2026.
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Awards
The Trusted Agent 2026 results for The Property, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Industry awards
The Property Cheltenham is among the ESTAS 2026 winners.
- GoldESTAS 2026: Sales, Southern (Berks, Buck, Gloc, Ox)
- WinnerESTAS 2026: RAN Agent of the Year
- Best in CountyESTAS 2026: Gloucestershire, Sales
- Best in PostcodeESTAS Best in Postcode 2026: GL51, Sales
ESTAS winner in three years: 2026, 2025, 2023.
ESTAS awards by year, 2025 to 2023
2025 1 Best in Postcode ESTAS 2025 winners
- Best in PostcodeESTAS Best in Postcode 2025: GL50, Sales
2023 1 Best in Postcode ESTAS 2023 winners
- Best in PostcodeESTAS Best in Postcode 2023: GL50, Sales & Lettings (Landlords)
Source: The ESTAS 2026 winners, as published. Earlier years link to each year's list.
EA Masters
The Property Cheltenham won awards at EA Masters in one year, most recently 2022.
EA Masters winner in one year: 2022.
EA Masters by year, 2022
2022 1 Gold EA Masters 2022 winners
- GoldEA Masters 2022: Best Estate Agent Guide 2023 Gold Award, Cheltenham branch
Source: EA Masters winners lists, as published, linked by year.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Google5/5
GoogleWe recently sold our house and bought our new one through The Property Centre. From start to finish the service has been exceptional - we never had to chase for updates, Barney and the rest of the team were all over everything. We had a smooth sale and purchase and wouldn’t hesitate to recommend them! Thank you again :)
Agent replied · 21 June 2024
Thanks for your review, Kerry. We aim to make the buying and selling process as easy as possible and we're glad you've been happy with the service you received from Barney and our Cheltenham team. Wishing you good luck and happiness in your new home.
5/5
GoogleWe received fantastic service from the Cheltenham team, in particular Rachel who was professional, personable and informative from day one. Thanks again!
Agent replied · 21 June 2024
Thank you for your review, your kind words will be passed on to Rachel and the team.
5/5
GoogleExcellent communication from offer to completion, made the whole process stress free
Agent replied · 10 November 2024
Thanks for your kind comments, Neil, we're glad you've been pleased with our service. Our Cheltenham team strive to make the selling process stress-free, working hard to provide regular updates throughout the process, and it's always gratifying when their efforts are appreciated.
5/5
GoogleAll staff very friendly and helpfull
Agent replied · 14 May 2026
Thank you for leaving your review Kerrie :)
5/5
GooglePunctual, polite and able to answer all my questions.
Agent replied · 14 May 2026
Thank you for your review and rating us so highly Serife :)
5/5
GoogleWe have been extremely well looked after by Barney from start to finish. We met him during a house viewing and knew straight away we wanted him to sell our property. His professionalism, communication and knowledge throughout has been …
Agent replied · 21 June 2024
Thanks so much for taking the time to write us a review, Jo, and for your recommendation of Barney. He prides himself on giving an exceptional service and works tirelessly to deliver that, so it's always nice when his efforts are appreciated :). Wishing you lots of luck and happiness in your new home.
5/5
GoogleFantastic firm in arranging viewing and deal with customers very nicely!!!
Agent replied · 16 September 2026
Thank you for your review Thurairajah :)
5/5
GoogleAmazing service, very communicative and made my first purchase swimmingly smooth!
Agent replied · 14 May 2026
Thank you for your review Ellie, we wish you the best in your new home :)
1/5
GoogleSELLERS.. avoid OLIVER DAVIS in this company. I regret to inform you about a disappointing experience I had with one of your representatives, OLIVER. It appears that sellers should avoid dealing with Oliver, given the lackluster service I …
Agent replied · 21 June 2024
Thank you for your feedback and thoughts. As a company, we always look to listen and learn from customer feedback. We have a detailed explanation of what has occurred and trust that Oliver is making the right decision for his office and his … More
5/5
GoogleRecently viewed with the Property Centre. Helpful, friendly & knowledgeable. Special thanks to Barney for his hard work. Would recommend!
Agent replied · 21 June 2024
Thanks for your great review, Amy. We'll be sure to pass your kind words on to Barney.
5/5
GoogleI cannot praise these guys enough, always kept up to date, nothing was ever too much trouble. I felt very valued as a Customer, they always went over and above and always with a smile, kept me positive through the whole process. Wouldn't use anyone else. Thanks to Oliver, Kim and Rachel
5/5
GoogleGreat service by the whole team. Oliver is great and super flexible with viewings and second viewings. He always …
Agent replied · 30 September 2026
Thanks for your great review, Juan. We strive to make the buying process as stress-free as possible and hope you're very happy in your new home.
5/5
GoogleVery informative viewing with Rechay. Thanks for the assistance!
Agent replied · 16 September 2026
You're welcome, Luke. We're happy to be helping you on your buying journey and we're glad you found the viewing useful.
5/5
GoogleExtremely helpful to us in making the move to Cheltenham from Somerset to be closer to our family, kept us well informed during the purchase at all time's. All the staff were exceptional and professional when we needed advice, we are so pleased to have bought our new home from the Property Center in Cheltenham.
Agent replied · 21 June 2024
That's great to hear - we strive to making the buying process as straight-forward and stress-free as possible and were happy to help you with your move. Wishing you lots of happiness in your new home.
5/5
GooglePretty sure the whole team are great here but you've got to ask for Barney, never had someone chase up solicitors so much who drag their heels. When I've moved home in the past I've never felt like someone was on my side as much as he was in this most recent move. Thank you!
Agent replied · 21 June 2024
Thanks for taking the time to review us, Dave. Our Cheltenham team strives to give an exceptional service while making the moving experience as stress-free as possible, so it's always nice when their efforts are appreciated. We'll be sure to pass on your kind comments to Barney and wish you good luck and happiness in your new home.
5/5
GoogleI started dealing with the Property Centre following a recommendation. I have found them very professional, quick to respond and efficient. In fact I have now entrusted another of my properties to their management services. Very happy!
Agent replied · 21 June 2024
We're glad you're happy with our lettings and property management service, Julian. Thanks for taking the time to write us a review, we appreciate the feedback.
5/5
GoogleI would recommend The Property Centre Cheltenham without reservation. From my initial engagement right through the process of purchasing a property, I always felt I was dealing with a professional office of colleagues who clearly worked …
Agent replied · 26 July 2024
Thanks for your review and for rating our service so highly. We aim to make the buying process an easy and enjoyable one and wish you all the best in your new home.
5/5
GoogleStaff were really helpful, particularly Rachel and James. Very personable and really explained everything to me. Thank you
Agent replied · 30 September 2026
Many thanks for your great review, Foena. We'll be sure to pass your kind words on to Rachel and James.
1/5
TrustpilotOur experience wasn’t good
Our experience wasn’t good. We were taken in by the sales pitch and promise of an excellent service. Once the contract was signed the problems started. The virtual tour was published without our approval, the photos weren’t great and the description was copied from another property. We sold quickly, but the buyers dropped out after dragging their heels. We couldn’t get any information from our sales progressor, and when we complained about the poor communication we were told the sale had fallen through. They didn’t really seem interested in selling our house after that. When we decided to change agents they forewent the 4 weeks notice period and released us immediately and unceremoniously shoved our keys back through our door.
1/5
TrustpilotAvoid at all cost!
Avoid at all cost! We ended changing agents due to appalling process. During the evaluation process they said they could sold for 15k more than anyone else. When they came back to sign the contract one week later they dropped the price 15k which was extremelly dissapointing. We actually agreed on a 5K drop only. When they took the pictures we were very specific about not publishing the garage one because it was a mess. In theory they took it for measuring purposes. Guess what? It was published! We sold very quickly but communication stopped. 10 days before exchange I sent an email asking for information about buyers mortgage situation and survey. Someone different sent an email inmediately saying buyers have dropped out, no other explanation given. From there onwards, they only brought people that clearly have been convinced with no real interest in the house. Agents showing the house were constantly late (in one occassion 10 minutes late!). They even left some lights on after one of the visits. We have pets so we were very specific also about not closing doors but we found several of them closed after single visit. 0 interest in selling the house. In the end, we lost the house we have bought and we had to change agents.
5/5
GoogleGreat service from the Property Centre, the photos and live tour of our property were exceptional, I have already recommended The Property Centre to friends. Kept up to date throughout and always very helpful and friendly
Agent replied · 26 July 2024
Thanks for writing a review and for recommending our us, Olivia. Our team pride themselves on giving an exceptional service and it's always nice when their efforts are appreciated :)
5/5
GoogleAmazing experience, Simon was exceptionally helpful and welcoming. Worked with us to find exactly what we needed.
Agent replied · 21 June 2024
Thank you for your review, your kind words will be passed on to Simon and the team.
5/5
GoogleWe booked a viewing that was confirmed by email and text with full details of location and who we would be meeting. We met Simon on site who was very knowledgeable about the property and wider area. Follow up details were with Kim who was equally professional.
Agent replied · 21 June 2024
Thanks for your review, Martin. We're happy to be helping you with your property search and will be sure to pass on your kind comments to Simon and Kim
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about The Property Centre Cheltenham
Has The Property Centre won any awards?
Yes. The Property Centre won Platinum in The Trusted Agent 2026 awards. It also won Gold for Sales in Southern (Berks, Buck, Gloc, Ox) and RAN Agent of the Year at the ESTAS 2026 awards, and 5 other industry awards since 2022.
