Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat Experience with Toru Yoshioka
I’ve had a great experience with Toru Yoshioka from Knight Frank as my property manager. He has been responsive and proactive in handling any issues that have arisen with my property. I appreciate the peace of mind knowing that my property is in good hands, highly recommended!
Shirley · 12 November 2024
Agent replied · 22 December 2024
Hi Shirley,Thank you for your kind words. We hope to continue providing a high level of professional support and we will ensure your time with us goes smoothly.Kind regards,Toru Yoshioka
★★★★★ 5/5
TrustpilotVinnie from Renewals was a great help…
Vinnie from Renewals was a great help when we needed to extend a contract.
NL · 16 February 2024
Agent replied · 22 October 2024
Dear NL,Thank you very much for your kind words. I wish you all the best and please reach out if you need anything further.Kind regards, Vinnie
★★★★★ 5/5
GoogleI had the pleasure of dealing with Hayley Wilks from Knight Frank Cheltenham, who pulled out every stop to ensure the sale of my apartment went as smoothly and quickly as was possible. Hayley has a genuine desire to give a fantastic service, she kept me updated throughout the entire process and she was always available to answer any questions along the way. I cannot recommend Hayley and Knight Frank enough and would always go back to her for any future property transactions.
Daniel · 26 October 2018
★★★★★ 5/5
GoogleKnight Frank Cheltenham are, without doubt, the best estate agents I have used. We first marketed our property five or so years ago and then, for personal reasons, decided to withdraw the property just at the point Tom had found us a buyer at full asking price. Whilst I'm sure Tom and the team were disappointed not to achieve a sale, there was no bad feeling which made it very easy for us to go back to Tom and his team when we decided, finally, to sell. The service offered from start to finish was superb. The photographer was great and made our home look stunning.
Fiona, who conducted all our viewings (both on our sale and, as it happens, our purchase which was also through KF), is a pure professional and it was an absolute pleasure to meet her - within moments, I felt as if I'd known her for years!
It is testament to a well-run office that any member of the staff seems to be able to step into another's shoes when required. Tom, Nick, Hayley, Harry and Annie have all been wonderful. Our thanks to all.
Penelope · 11 October 2018
★★★★★ 5/5
TrustpilotThanks Brigette Bulan for your great…
Thanks Brigette Bulan for your great service !
Daniel · 11 June 2024
Agent replied · 22 October 2024
My pleasure Daniel! It was lovely working with you.
★★★★★ 5/5
TrustpilotOmar Areef is a game changer
Omar Areef is a game changer. I’ve contacted several agencies, but decided to do business with Omar dure to the trust and bond he creates with his clients.
Daniel · 2 February 2023
Agent replied · 22 October 2024
Thank you for the review Daniel, it was a pleasure helping you find a property. Look forward to working with you again in the future. Omar
★★★★★ 5/5
TrustpilotStefanie has been excellent and timely…
Stefanie has been excellent and timely and flexible thanks.
Mike · 22 May 2024
Agent replied · 22 October 2024
Thank you Mike for your kind words. Stefanie
★★★★★ 5/5
TrustpilotVivi Chen helped me with my property…
Vivi Chen helped me with my property search, and she is so professional and helpful. She assists me from reference check, to generate the share code, and in the meantime, she followed up with my maintenance issue after move in. I will definitely recommend her to my friends who would like to rent in the future.
Consumer · 5 June 2024
Agent replied · 22 October 2024
It was a pleasure assisting you with your rental search and I am thrilled that you have had a good experience with Knight Frank. I wish you all the very best with your new home.Vivi
★★★★★ 5/5
TrustpilotGood experience with them
Good experience with them! Especially Vinnie from renewals!
Max · 5 June 2024
Agent replied · 22 October 2024
Dear Max,Thank you very much for the lovely words.It has been a pleasure to assist you in your renewals.Kind regards,Vinnie
★★★★★ 5/5
TrustpilotGreat review for Knightfrank
The efficiency of their service was second to none. The communication was very good. I worked with one of the agents, Jamie. He was swift to arrange the viewing, patiently answered all our questions. They made sure all the checks were done. The whole process generally was done with remarkable speed and professionalism. I'd recommend them to anyone.
Lusheby · 28 April 2024
Agent replied · 22 October 2024
Many thanks for your comments, I appreciate the kindness shared. I hope you and your family settle in very quickly and will start calling the property “home” before long. Please do feel free to reach out if I can ever help at all in the future. Kind Regards, Jamie
★★★★★ 5/5
TrustpilotFantastic service from the Hyde Park Office team
I had a great experience with the the Hyde Park office. They managed the rental of my property really well, and I felt looked after.Sofia, Ellie, Kamran, Michael, and the rest of the team went above and beyond to find the perfect tenant for my property.I wholeheartedly recommend them!
Marco · 2 October 2024
Agent replied · 22 October 2024
Thank you so much for your kind words. We enjoyed working with you too and are pleased we could find great quality tenants for your wonderful apartment.Ellie, Sofia, Kamran and Michael
★★★★★ 5/5
Trustpilot10 years dealing with high end real…
10 years dealing with high end real estate agency KFcompany is expensive in my opinion but you get for what you pay, mean : serious and dedicated team excellent follow-up on maintenance and report on the tenant flat conditiontruly watching that rentals are made on time and if not immediately proceed to the necessary to recover unpsid rent
Luc · 24 April 2024
Agent replied · 22 October 2024
Thank you very much for your glowing review! Please let me know if there is anything else I can help you with.Kind regards,Ehteshaam
★★★★★ 5/5
TrustpilotExcellent service from Kasia Jobda
I received excellent service from Knight Frank's Kasia Jobda. Kasia proved an extraordinarily brilliant negotiator in renewing the tenancy of my flat. She engaged closely, personally, and enthusiastically with my case, fully understood its dynamics and context, and, with her negotiating acumen, achieved an excellent rate for our flat, far exceeding my expectations. Her attitude and energy gave a new dimension to the relationship between estate agent and landlord, hugely enhancing my experience of Knight Frank. Kasia also completed the renewal paperwork in zero time. Finally, she was courteous and answered my emails instantly. She is an invaluable and efficient negotiator and a delight to work with.
Athena · 11 August 2022
Agent replied · 22 October 2024
Thank you for your kind words, Athena It was a pleasure assisting you and do not hesitate to contact me. Kasia
★★★★★ 5/5
TrustpilotBeth Tighe Knight Frank
I have been really pleased with Beth at Knight Frank. It’s clear she works very hard to bring as many quality viewings as she can and to match the tenants needs with the home and once a match is found, to ensure that both Landlord and tenant are happy. I can really recommend her.
S · 3 July 2024
Agent replied · 22 October 2024
Dear Sumaya, thank you for your review, your kind works mean a lot. I am so pleased we found you a lovely tenant. Best of luck with your own move and I am sure we will continue to work together for many years to come! Best, Beth
★★★★★ 1/5
TrustpilotNever again
We bought the house, but will not be dealing with Knight Frank Dulwich ever again. They are 100 percent on the sellers side and in fact created such a hostile environment that we almost pulled out of the sale. Sales tactics from the estate agent felt wholly unprofessional and personal.
Rosanne · 8 September 2024
Agent replied · 22 October 2024
Dear Rosanne, I was shocked and saddened to read your review today. We always strive to provide the best possible customer experience for our buyers, as well as our sellers. I would welcome the opportunity to discuss the issue you raised in more detail and to try and find out what has gone wrong. Please do contact me by phone or email.Kind regards,Camilla 0203 8159 422
★★★★★ 5/5
TrustpilotJosh Ward‑Brickett Takes care of our…
Josh Ward‑Brickett Takes care of our interface with the landlord and he has been very helpful listening to each and every concern (and there were two months last year where lots of things happened all together) and addressing each and every one of them so that resolutions were found. Very happy with Josh and with the knight Frank service
Nadia · 28 March 2024
Agent replied · 22 October 2024
Thank you Nadia for your valuable feedback. It has been great to be there for you each step of the way, we will continue to do so. Best wishes, Josh
★★★★★ 5/5
TrustpilotBeth was very kind and explained the…
Beth was very kind and explained the house well, so it was very helpful.
Hyun · 26 January 2024
Agent replied · 22 October 2024
Thank you for your review, it was great working with you. Best, Beth
★★★★★ 5/5
TrustpilotAnik was really helpful as a property…
Anik was really helpful as a property manager. Great service. Would recommend
Krisp · 5 March 2024
Agent replied · 22 October 2024
Thank you for your kind review, we will continue to work with you. Anik
★★★★★ 5/5
GoogleAfter speaking at length to several estate agents in Cheltenham we decided to use Nick Chivers and his team at Knight Frank. They were frank and honest in our discussion on valuation and were happy to listen to our views and point of view in this regard. During the process of preparing the house for sale they were very professional and courteous and produced first class marketing materials. A buyer was found relatively quickly and after some sensible negotiation a price was agreed with Nicks help. The process of the actual sale was complex due to various elements relating to the property but during this time we were kept well informed and they provided us with considerable assistance. All in all a first class service from a team of professional individuals and I would have no hesitation in recommending them to any potential seller of property in Cheltenham.
Adrian · 26 October 2017
★★★★★ 5/5
TrustpilotShoutout to Summer White for being…
Shoutout to Summer White for being super helpful !
Daniel · 1 May 2024
Agent replied · 22 October 2024
Hi Daniel, Thank you so much for your kind review. I hope you love your new home. Thank you, Summer
★★★★★ 5/5
TrustpilotGood property manager
Anastasia has been supportive of my requests whenever I needed.
Arjan · 9 April 2024
Agent replied · 22 October 2024
Dear Arjan. Thank you very much for the feedback. This was always a pleasure working with you.Anastasiia
★★★★★ 5/5
TrustpilotEmma Soanes is warm and kind
Emma Soanes is warm and kind. Loving her service.
Dian · 28 April 2024
Agent replied · 22 October 2024
Thank you for your review and lovely words! It has been a pleasure managing your apartment and I wish you all the best with your new property manager. Many thanks, Emma Soanes
★★★★★ 5/5
TrustpilotI dealt with Sam to rent my flat
I dealt with Sam to rent my flat. Good diligent service
Michael · 19 March 2024
Agent replied · 22 October 2024
Hi Michael, thank you for the review. It’s very much appreciated! It’s been a pleasure working with you to find tenants for your property. Sam
★★★★★ 5/5
TrustpilotWendy Gilchrist was incredibly helpful…
Wendy Gilchrist was incredibly helpful and efficient in contract renewal
Nadia · 4 April 2024
Agent replied · 22 October 2024
Nadia, it was a pleasure to help and delighted you are so happy in your home! Wendy
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