5/5
TrustpilotLouna Del Barrio was wonderful
Louna Del Barrio was wonderful Many thanks
Agent replied · 22 October 2024
Thank you Mohammed for your really kind review. Louna
Trusted Agent profile · Cheltenham
Knight Frank Cheltenham New Homes reviews
★★★★★
1,628 reviews across 2 platforms
123 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Knight Frank, see every office.
Knight Frank's office in Cheltenham, at 123 Promenade, is rated 4.9 out of 5 across 1,628 reviews on two platforms, including 87 Google reviews rated 4.9.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotVinnie from Renewals is great
Vinnie from Renewals was great in negotiating my lease extension. Quick, sensible, and efficient.
Agent replied · 22 October 2024
Dear Ioannis,Thank you for your kind words.It was a pleasure to assist you again.Thanks.Kind regards,Vinnie
1/5
GoogleWe have recently sold our Grade 2 Listed flat with Knight Frank (sole agent) who have been hugely professional throughout. Hayley Wilks and the team have a lot to do with the outcome. There are several reasons why we would recommend them and here are a few of them. There is a specific manager for the sale of flats - ensuring up to date knowledge of the market. The marketing was of a high standard and in various media forms, we were even sent a copy of the magazine! They provided adequate detail to potential customers even those who had little time to arrange. We were offered the opportunity to sell 'off-market' first. Keeping us informed of every detail regarding all aspects of the sale and then right up to exchanging contracts - staying in contact with solicitors giving a nudge when required - which for some this can be invaluable. We cannot recommend Hayley and the team more highly....
5/5
TrustpilotBought new house and sold old house…
Bought new house and sold old house with Helen at Knight frank. the process was smoother than what I'd been told of estate agents and Helen was very helpful throughout and patient when our solicitors dragged their heels.
5/5
TrustpilotOscar was awesome 🤩
Agent replied · 22 October 2024
Hi Suzetta, thank you for your review - it was a pleasure to meet you and I hope you enjoy your time in your new property. All the best, Oscar
5/5
TrustpilotWe have been really pleased with our dealings with Knight Frank
We have been really pleased with our dealings with Beth at Knight Frank. She is very responsive, has a great attention to detail and it is clear she is working very hard on behalf of both tenant and landlord to make everyone happy. Very professional and very easy to deal with. Highly recommend.
Agent replied · 22 October 2024
Hi Samantha, thank you so much for your kind words. It has been delightful working with You, I am so pleased we were able to find you a lovely home. Best of luck with the packing these next few weeks! Best, Beth
1/5
TrustpilotNever renting with Knight Frank again. TDS timeline for deposit return is ignored and no consideration for tenants during and at the end of the tenancy.
I ended my tenancy 1 month (4.5 weeks) ago, and received the check out report 3.5 weeks ago, but Knight Frank still hasn’t returned my deposit and hasn’t even informed me what deductions they are intending to make. Despite my numerous requests to return the deposit in full (as we left the property in good condition and have evidence against the inconsistent claims the check out report is trying to make), all I receive in return is that the property manager is still processing the charges with my landlord. This comes after he indicated he required “a couple of days” to get back to us following the receipt of the check out report. These “couple of days” was 3.5 weeks ago. The latest ‘update’ after I re-requested my deposit back, was that he was waiting for quotes on the charges he intends to put on us. This update was over a week ago. All this keeping in mind that TDS stipulates that the deposit should be returned within 10 days of the tenant requesting it. It is clear they never had any intention of going through this process swiftly. I asked about the expected timeline when I moved out and got a generic response that it’s all dependant on myself and the landlord. I have been actively involved and it’s Knight Frank dragging its feet. As usual they act only for the landlord and ignore the financial and emotional strain this has on the tenants. Keeping in mind this is after a 2 year tenancy which included a rat infestation and a broken boiler in the middle of winter, amongst a tonne of other issues (like waiting 6-8 weeks for repairs flagged on check in to be resolved).I have rented with a range of agencies before and I have never been treated this way. Stay away from Knight Frank - they might have flats that look nice but you’ll find yourself paying a high rent and having to put in an unreasonable amount of effort to get things resolved. All this while after the terrible experience you have had, they will try to keep your deposit too. PS if you submit a formal complaint to KF they will respond within 28 days - not particularly helpful if your property manager is the one holding up the process.
5/5
TrustpilotRobin Macdonald from Knight Frank
Robin Macdonald from Knight Frank has made the whole maintenance and upkeep of our property in Wapping/Shadwell an easy, stress-free process. He's always available one email away, with very helpful responses, and always quick to action. He's a great ambassador to the company!
Agent replied · 22 December 2024
Many thanks for your kind review Nico! It has been an absolute pleasure to assist you so far and look forward to continue working with you for the duration of your time at Sovereign Court.Best,Robin
5/5
TrustpilotKnight Frank
Knight Frank - high quality agency - I experienced it for lettings twice now and I am very positive about it.Summer White: she is absolutely great. Very commercial, great attitude, responsive and quick as well as kind and elaborate when you experience issues in letting your property.
Agent replied · 22 October 2024
Dear Ale, Thank you so much for your kind words! I and am delighted to hear that you’ve had a good experience with Knight Frank. I’m so glad to have been able to assist you in your lettings. Please don’t hesitate to reach out if you need anything in the future!Warm regards,Summer White
5/5
TrustpilotKristian Lee was really helpful in…
Kristian Lee was really helpful in getting our issue resolved on the same day
Agent replied · 22 October 2024
Dear Devin.It was a pleasure assisting you. Thank you for your kind review.Kristian
1/5
TrustpilotNO ONE replies
NO ONE replies, NO ONE available on the phones.... NO ONE or anyone there gives a dam with selling anyone a house... Lies, Lies and more lies... You telephone them and your told that there is NO ONE in Birmingham's office to sell you a home.... or an apartment.... They a very swanky office in Birmingham City Centre and yet it seems NO ONE works there..... Why does it not allow me to put no stars on here......
5/5
TrustpilotVery efficient and dealt with my query…
Ehteshaam Ahmed was very efficient and dealt with my query professionally.
Agent replied · 22 October 2024
Thank you very much for your kind words and always a pleasure assisting you Mark! Please feel free to contact me for any further assistance in the future.Ehteshaam
5/5
GoogleNick Chivers and his team were amazing from listing the house to showing all the buyers round in a professional manner. we achieved a price just near the asking price and they were very good at qualifying the buyers which gave us a great feeling that they would complete which they did on time. Well done Knight Frank, we will use you again for our next move Adrian & Sally Knott (sale off 111 Charlton Lane, £1.2M Oct 2016)
5/5
TrustpilotI was hugely impressed by Ehteshaam…
I was hugely impressed by Ehteshaam Ahmed. Ehteshaam responded immediately and with clear understanding to my message and resolved a serious problem regarding my flat amazingly fast and effectively. I did not need to do anything as all was taken care for by Ehteshaam. Thank you very much Ehteshaam! Great to have you work for me!
Agent replied · 22 October 2024
Thank you so much for your kind words Athena, it is a pleasure to be of service! Please do let me know if you ever have any queries or require any assistance in the future.Kind regards,Ehteshaam
5/5
TrustpilotNot all estate agents are the same…
It turns out not all estate agents are the same, Knight Frank, Fulham, were exceptional. In a difficult market they succeeded where others had failed, and they did so through market knowledge, professionalism, good communication with buyer and seller, focus, hard work and perseverance. And they achieved all this with a friendly manner and a sense of humour.
Agent replied · 22 October 2024
Thank you Steve for your kind words and positive comments. You were both a pleasure to deal with and we are absolutely thrilled to get this over the line for you so you can start your new journey by the lakes. Roll on moving day! Best wishes,Arabella Howard-Evans
5/5
TrustpilotGreat quality support
Very good support in the renting agreement process from Knight Frank in the person of Zuzanna. She was timely and effective in helping out with the logistics of the move. Also, she helped with negotatioting some little terms that moved the deal forward. Great thank you
Agent replied · 22 October 2024
Hi Daniel, Thank you so much for your kind works, I am pleased to hear that you are happy with the service and hope that you'll be very happy in your new home!!Zuzanna
5/5
TrustpilotVinoath made the process seamless.
Agent replied · 22 October 2024
Dear Kamla,Thank you for the lovely review.A pleasure to assist you.Kind regards,Vinnie
5/5
TrustpilotExcellent service in sourcing a property in Chiswick
Fabienne Rosin from Knight Frank's Chiswick office did an outstanding job in sourcing a property that was not yet on the market and guiding use though a complex process and acting as excellent conduit between us (the buyers) and the vendor.
5/5
TrustpilotI had a fantastic experience with…
I had a fantastic experience with Phillip Dunn while my property was in his trust. He contacted me as soon as any problem arose and dealt with it efficiently with the understanding that is required whenever a landlord situation/tenant situation arises - making sure both parties were satisfied - highly recommended - he did a great job!
Agent replied · 22 October 2024
Thank you Amanda, I really appreciate your kind words. It has been a pleasure to be trusted to look after your property. Kind regards,Phillip
5/5
TrustpilotHome purchase
We recently moved home and were looked after with our purchase by Giselle Holman in the Bristol office. Giselle couldn’t have been more helpful and made the process smooth and open throughout. We really appreciated the way she dealt with the matters, especially any arising issues, making everything as seamless as possible. A pleasure to work with! Highly recommended.
Agent replied · 22 October 2024
Thank you so much for your lovely review. It was an absolute pleasure to assist you throughout your purchase, we got there in the end! Wishing you many happy years in your beautiful new home.Kind regards,Giselle
5/5
TrustpilotPositive experience with Knight Frank as a tenant
Rachel Yang from Knight Frank has been my property manager for 2 years and I have had a delightful experience. I am the tenant of the flat and have faced multiple issues with the property during my tenancy but she has been very supportive and given us prompt response followed by timely corrections within very reasonable timeframes.
Agent replied · 22 October 2024
Thank you for your kind review Shubhi. It is a pleasure assisting you. Rachel
5/5
TrustpilotPrompt response from property manager
Had a couple of issues in the flat I am letting, boiler and entrance fob not working. The property manager (Daniel Lloyd) in charge has been brilliant in getting both solved very quickly. Communication from him has also been very good. Impressed by the service received.
Agent replied · 22 October 2024
Hi Luca thank you for your very kind words, it was a pleasure to be able to assist with your recent maintenance and building management issues. Please let me know if you require any further assistance in the future.Daniel
5/5
TrustpilotYou can always rely on Knight Frank !
Knight Frank has been looking after our property for nearly 10 years . I only need to email them and they will straight get back to me . So many people I can thank : Mandy H , Jayna H, Anastasiia Sh and my recent inquiry which Matthew B solved it by the end of the working day , very impressed ! Very happy and pleased with Knight Frank .
Agent replied · 22 October 2024
Thank you Maryam for your incredibly kind words. It was a pleasure assisting you for so many years and we look forward to the next 10! Thank you again. Knight Frank
5/5
Trustpilotfirst class professional service from…
first class professional service from start to finish
Agent replied · 22 December 2025
Dear Ryan, thank you for your message; we really appreciate it and are very pleased to have found you the perfect home. Have a lovely Christmas and call us anytime. Best wishes Florence and the Knight Frank Exeter team
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