Trusted Agent profile · Cheltenham
★★★★★
1,624 reviews across 2 platforms
123 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Knight Frank, see every office.
Knight Frank's office in Cheltenham, at 123 Promenade, is rated 4.9 out of 5 across 1,624 reviews on two platforms, including 87 Google reviews rated 4.9.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Knight Frank and Ehteshaam has been incredibly responsive to our queries. He's making our experience great!
Thank you very much for your glowing review Jonny and I am glad I could of be assistance. Please do not hesitate to reach out should you have any queries in the future.Kind regards,Ehteshaam
5/5
TrustpilotWe truly appreciate the services provided by Lety
We truly appreciate the services provided by Lety in managing our properties.
5/5
TrustpilotWorking with Jess
Jess is a joy to work with…. Honest conscience and sincere. She responds to emails and phone calls quickly and gives good sound advice…. An asset!
5/5
TrustpilotMichelle has been great
Michelle has been extremely helpful during our tenancy. She replies quickly and follows up on tasks when we need things fixed. Thanks!
Dear Elizabeth, thank you so much for your kind words. It has been a pleasure helping you. If you require any further assistance, please do get in touch.Kind regardsMichelle
5/5
TrustpilotSummer White has been outstandingly…
Summer White has been outstandingly helpful in the rental of my home
Thank you so much for your kind words! If you need any more assistance or have any further questions, don't hesitate to ask. Best of luck with everything. Best wishesSummer
5/5
TrustpilotGeorge Pratt is an amazing estate agent…
George Pratt is an amazing estate agent who helped us navigate a tricky purchase very well. Excellent service and highly recommended!
Dear Kalim, Thank you for your kind words, I hope you and your family are enjoying your new home. Kind regards, George
5/5
TrustpilotEmma has looked after our property for…
Emma has looked after our property for many years and has always been prompt and solution-oriented. Thanks Emma!
Thank you for your lovely review, it has been a pleasure to work closely with you and manage your apartment!Best wishes, Emma
5/5
TrustpilotKnight Frank continue to do a great job…
Knight Frank continue to do a great job in managing a rental property for me. I have used their services for close to 15 years which speaks for itself! I would call out brilliant recent customer support from Liv Cross, Wendy Gilchrist and not forgetting Marie Wale, Partner in charge of Knight Frank, Wapping office.
Dear Alex, Thank you very much for the kind feedback. It has been our pleasure assisting you over the last 15 years and we look forward to helping you with any needs in the future. All the best,Liv, Wendy and Marie
5/5
TrustpilotBrigette Bulan: tenacious, skilled problem solver
Brigette Bulan is a very skilled and tenacious Knight Frank account manager. She is an excellent listener and problem solver. She updates the clients in real time until any outstanding issue is resolved. Direct, courteous and efficient.
Dear GoranThank you for your kind words and your patience throughout the renewals process. It was my pleasure to assist you and I look forward to working with you again soon.Kind regardsBrigette
5/5
TrustpilotExcellent
A real pleasure to deal with. Felt really comfortable working with Clare and Fiennes. Always going above and beyond and keeping us informed from their side at every step of the way. Also very accommodating of our needs when things got difficult. Having bought and sold a few properties, it's very clear that Knight Frank are the real deal. Professional to the end.
Thank you so much for your kind words, it was our pleasure and we hope you are very happy in your new home.
5/5
TrustpilotMy appreciation to a true professional.
I am so happy that Edwin Chan is tasked to take charge of our tax account. Not only he is reliable but he’s well versed and very accommodating. I am assured that my affairs are in his good hands at all times. Thank you Edwin.
Dear Mrs TehThank you very much for your wonderful feedback.It has been a pleasure assisting you and Mr Teh on all the UK tax related matters. Please do not hesitate to contact me any time.Kind regardsEdwin
5/5
TrustpilotExcellent Service from Louna Del Barrio
Thank you Samantha for your kind review and for taking the time to leave it. It was a pleasure working with you. Louna
5/5
TrustpilotJocelyn was excellent
Jocelyn was excellent, responded to my queries promptly and provided an effective solution.
Thank you very much for your kind words, Gaurav. I will continue to provide you with the same standard of service. If you have any questions, please do not hesitate to reach out. Kind regards,Jocelyn
5/5
TrustpilotKnight Frank have been letting my apartment…
Knight Frank have been letting my apartment for me which is situated at Royal Docks, Canary Wharf. I have had nothing but excellent service for the duration of 17 years I have been with them. And just recently Ahteshaam Ahmed in the accounts department has been most helpful and polite with my request.
Thank you for your lovely review and for trusting us with your apartment for 17 years! I am really glad I could assist you and that you have had a great experience with our team. We appreciate your continued trust and look forward to supporting you in the future.Kind regards,Ehteshaam
5/5
TrustpilotEllie was super helpful and…
Ellie was super helpful and professional while helping me. I was very satisfied
Thank you so much for the feedback Nourhan, it was lovely meeting you.Wishing you the best, Ellie
5/5
TrustpilotI wanted to express my appreciation for Amy Pritchard
I wanted to express my appreciation for the excellent service provided by Knight Frank, particularly by Amy Pritchard in the Super Prime Letting team. I was very impressed with her professionalism and the ease of communication via phone, email, and text.Amy's quick responses and dedication to providing outstanding service made the process seamless and efficient.Thank you for the exceptional experience.
Thank you for your kind review Rehab, it was a pleasure working with you! I very much hope to assist you again in the future. Best wishes, Amy Pritchard
5/5
TrustpilotJamie and the team went out of their…
Jamie and the team went out of their way to try to find me the right tenant.
Many thanks for the review, it has been a pleasure to work with you Susan. I wish you all the best. Jamie
5/5
TrustpilotExcellent service from Knight Frank
We have been so pleased with the way Knight Frank have handled the successful sale of our house. We have been informed at all stages of the procedure promptly and professionally. When in need of advice, issues have been discussed accordingly to our satisfaction. All the staff involved in our sale were courteous, helpful, knowledgeable, and efficient; we are very pleased with the service.
Thank you so much for your kind words. We’re all so pleased with the successful sale and wish you all the best with your move.
4/5
TrustpilotOutstanding property manager
Having been overseas landlords for many years we know that good property managers are hard to find. Our experience has been quite mixed, but Daniel Lloyd (Knight Frank) has been one of the best we've worked with. He is diligent, proactive and works to find solutions to problems. We need more property managers like him.
Thank you for your very kind words, it’s a pleasure working with you to maintain the smooth running of your property. I look forward to continuing working on your properties.Kind regards,Daniel Lloyd
5/5
TrustpilotVery clear pragmatic and sensible advice
Very clear, pragmatic and sensible advice from Annaise Perdigao regarding end of tenancies and disputes.
Thank you so much for taking the time to leave me some feedback. I’m so glad the advice I gave was helpful in obtaining a resolution and it was a pleasure to assist you. Annaise
5/5
TrustpilotAnastasiia
Anastasiia was helpful and assisted with the things needed. Communication was prompt and clear.
Dear Adit. Thank you very mush for your kind words. Was absolutely my pleasure to work with you.Anastasiia
5/5
TrustpilotProfessional property management
Knight Frank have managed my rental property for several years, through a succession of property managers.My current property manager , D Lloyd , is excellent. He is professional, proactive, efficient and effective. He is also on top of his brief. It has been pleasure to work with him during 2024.
Hi Smita, Thank you for your very kind words. I look forward to working with you in 2025. Warm regards, Daniel
5/5
TrustpilotThoughtful and professional help throughout
Throughout our sale the team at Knight Frank have kept us up to date and gave helpful advice at all times.A special mention to their progress agent Giselle Holman who kept us positive throughout her smiley voice over the phone keeping us upbeat at some stressful times.Thank you to all the team
Dear Tim & Roma,Thank you very much for your lovely review, it’s more than appreciated.Throughout the face of adversity relating to the chain you remained calm and we had such lovely interactions on the phone and email. It was an absolute pleasure to assist you and both myself, James and the team wish you every happiness for the future.Kind regards,Giselle
5/5
TrustpilotMalak was extremely attentive and…
Malak was extremely attentive and helpful with the appartment search
Thank you so much Sviat! It was a pleasure assisting you!
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