Trusted Agent profile · Cheltenham
★★★★★
1,612 reviews across 2 platforms
123 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Knight Frank, see every office.
Knight Frank's office in Cheltenham, at 123 Promenade, is rated 4.9 out of 5 across 1,612 reviews on two platforms, including 86 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Cheltenham New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotVery responsive and supportive!
Really responsive and very supportive team. Timi was a great help and fun and engaging to work with. We found a wonderful flat with his and their help!
Hi Katha,Thank you kindly for the lovely review.Hope you settle into your new home well!
5/5
TrustpilotWe've been renting with Frank Knight…
We've been renting with Frank Knight since two months and so far we are satisfied. Ya Wen is a property manager who is in a touch with us since the beginning, she is accessible and helpful and always respond fast for any issues, it's a good start. Thank you.
Thank you for your nice review. It has been a pleasure working with you. All the bestYa
5/5
TrustpilotCharlotte has been fantastic during the…
Charlotte has been fantastic during the time she managed our flat.Always on hand to deal with any issues and has kept us and the tenant very happy.Thank you for all your help.
Thank you very much for the kind words. It has been a pleasure working with you and managing your property.Kind regardsCharlotte
5/5
TrustpilotI am very happy with Knight Frank’ service.…
I am very happy with Knight Frank’s service. All of their team members are very professional, responsive and helpful. Thanks to Josh and his team - always provides the best service and advice!
Thank you Miss Wong. Your kind words are most appreciated. You are a pleasure to work with and we will happily continue to provide the best service and advice available. Best wishes, Josh
5/5
TrustpilotMr Josh Ward-Brickett is very…
Mr Josh Ward-Brickett is very professional and helpful. He has been providing top standard of service to both leaseholder and tenant.Truly happy and satisfy of having Josh as my RM/agent from Knight Frank.
Thank you Benny. I am very proud to deliver a top standard of service, it has been a pleasure working with you. Best wishes, Josh
5/5
TrustpilotPatient and professional
Thanks to Knight Frank for their help in finding us a new flat. Special thanks to Louna for all her efforts, without whom the move probably wouldn't have happened!
Dear Robin,Thank you for your kind review. It was a pleasure helping you and Alex to secure your new home.Best wishes,Louna
1/5
TrustpilotTerrible experience with my lettings
I rented out my flat with Knight Frank in 2023, I chose them because of their reputation in the market and the person I met was really experienced and professional.However, everything went downhill after I signed the contract. It turns out that despite the name and reputation they have, the team I worked with had little or no experience, unprofessional, and astonishingly careless. I will definitely never work with them again and also have told all my friends to stay away from them.1. the lettings agent made a mistake by adding the car parking space in the contract after I explicitly flagged in my email that the rental price excludes the car parking space. This caused frustration to the tenants and myself. KF eventually resolved it but it was a nightmare.2. Before I listed my property, I disclosed that I had cats in my flat so there was no way to avoid some animal hair despite the property was professionally cleaned. However, after the tenants moved in, KF told that the tenants were allergic to cat hair and asked me to remove all my living room furniture. Obviously I refused to do that and told them that they didn't do their job property by checking with the tenants. In the end, I still had to pay c.£1k to clean the sofas/carpets again!3. At the end of the tenancy agreement, I have discovered that the rug in my living was gone missing. I raised this with KF and asked for a compensation from the deposits made by the tenants, again, KF denied there was a rug and told me to reconsider. If I decided to proceed with the deduction, the tenants may dispute this and they would charge me another £180 to manage the dispute, basically implying that I should forget about it. I was again really frustrated by the fact that they denied everything and tried to push away any responsibilities they had. I sent the property manager an email where I specially discussed that rug with them. Not until then they silently admitted their mistake and told me they would investigate. After 2 months, they informed that nothing can be traced and they can compensate me £90 due to wear and tear. At this point, I just wanted to end everything with them and accepted their "fair" offering.
Dear Ms Cao, We are sorry to hear about your experience. A member of the team will contact you to discuss this further. Please accept our sincerest apologies again. Knight Frank
5/5
TrustpilotVery happy with KF
We are renting 2 flats where Knight Frank acts as the management company - Rosi Thorn is brilliant - efficient and friendly. Very happy she is the point of contact for us
Hi Carolyn,Your kind words are greatly appreciated, I am glad to know that you are pleased with the management service of your apartments.Kind regards,Rosi
1/5
TrustpilotTerrible Experience with Tenancy Ending
The same company who threatned me with legal action several times because I was late a few days on my rent hasn’t returned my deposit back to me and its been almost a month since my lease ended. The landlord has confirmed to return the full deposit but they are trying their hardest to make this process difficult. On top of that, they advised me to overpay my last months rent before my tenancy ended and I had to chase them 4-5 times before they sent me back the overpaid pro rata amount. I would be very careful dealing with them.
Dear Ali,We are really sorry to hear about your experience. A member of the team will be reaching out to discuss this further.Please accept our apologies again.Knight Frank
1/5
TrustpilotPoor service and unfair charges
Dear Landlords,Please be aware that Knight Frank took letting fee in advance for whole period of letting from first letting payment. And if tenant terminated contract because of unacceptable Knight Frank property management - KF have not going to return you letting fee which they took in advance.I got a lot of troubles with KF property management myselfNot responding emails, ignoring requests, delay and really unacceptable quotes.For example I got 5 different property manages during one tenancy (during last 18 mounts)For ex 2 If you requested to attend local contractor who been at the property during last visit - you request means nothing for your property manager, KF will ask another property manager company to come, and you would receive outstanding quote, and if you not agree with quote you still have to pay £150 for visit even if you ask for another contractor … Ex 3 Leaking radiator - delays for 2 mounts and another contractor done nothing but you still have to pay for visits (even if your property manager confirmed that u would not)….And many many more….And If your tenant moved out and KF refunded from tenants deposit charge for one extra day - KF charged their own management fee from Landlord not for one extra day but for whole month period - Why? I asked why but my property manager did not give me answer…Some kind cowboy charges - one day rent from tenant AND one month fee from Landlord….Is its fair enough? For poor property management??I m not sure….
Dear Sergey, We are sorry to hear about your experience. A member of the team has tried to reach out again to discuss this matter further with you. We do apologise for everything not being sorted.Please do accept our apologies again.Knight Frank
5/5
TrustpilotSummer has been amazing
Summer has been amazing, I cannot recommend her enough. Nothing has been too much trouble, she has gone out of her way to help and she approaches everything with an infectious, smiley energy. Thanks Summer!
Dear Milly, thank you so much for your kind words, I really do hope you all love your new home! Please let me know if you I can help you at all in the future. Best wishes, Summer
5/5
TrustpilotQuick, considerate customer service
I was chasing feedback on payment for one of my properties and encountered Violetta Lenarczyk who got back to me quickly and efficiently. There were follow up questions and the responses were quick courteous - helpful! So good to talk with a person (a helpful person) and not a machine or a delaying mechanism. Speaks volumes for the KF customer service ethos.
I really appreciate the time you took to write such a great review. I am always happy to help.Kind regards,Violetta
5/5
TrustpilotVery Impressive Service from Knight Frank
We were very impressed by Knight Frank’s follow through on our purchase. So often, estate agents can cast you adrift once the offer has been accepted. The opposite happened with our purchase. Florence Biss helped hugely with moving the sale to exchange, liaising with our sellers and keeping us up to date with what was needed and how things were progressing. She provided an absolutely first class service and made what is so often a highly stressful situation really quite bearable.
Dear Alastair, Thank you so much for your kind words, it means a lot. I have thoroughly enjoyed speaking with you over the past few months and look forward to hopefully seeing you at the property soon for some bubbly! Florence and the team at Knight Frank
5/5
TrustpilotTop tier team
I have worked with Charlotte Maclean for many years now and she has been very professional and responsive in all my interactions with her throughout the years. I have also had a very positive experience with Caroline Phillips. I would highly recommend the Knight Frank Belgravia team!
Thank you Daphne, it was a pleasure working with you. Please let us know if we can help with any of your property needs in the future as our UK and global network of specialists are on hand to provide expert knowledge on a full range of services.Kind regards Charlotte
5/5
TrustpilotGeorgia and her team recently sold our…
Georgia and her team recently sold our house in Dulwich. They are lovely to work with, very professional and motivated to sell your and also supportive on the inevitable bumps along the way.
Thank you so much for your kind words, it was a team effort and it was a pleasure working with you Antonia, wishing you and the family all the best with the move! Many thanks, Georgia
5/5
TrustpilotRachel and the team at Knight Frank are…
Rachel and the team at Knight Frank are always quick to reply to queries and offer a good all round service. As a landlord, I feel reassured to have them manage my flat.
Thank you ever so much for your kind words. It is a pleasure managing your property. Rachel
5/5
TrustpilotWould recommend
We bought through Knight Frank and they ticked all the boxes. Were organised, proactive and kept the chain moving and informed. Maisie was the agent and would definitely recommend.
Thank you so much for your kind review.We hope you are happy in your new home.All the best,Maisie
5/5
TrustpilotReally positive buying experience
Really positive buying experience - good communication and advice throughout a more complicated property purchase. Would recommend. Thanks Rachel and Rachael
Thank you for taking the time to leave a review. We do hope you will be happy in your new home. Best wishes, Rachael.
5/5
TrustpilotSummer has helped us to secure a rental…
Summer has helped us to secure a rental property efficiently and with positive energy. Renting from abroad is challenging and Summer was extremely helpful moving us through the necessary steps. Absolutely delightful to deal with.
Thank you for your lovely review! I'm delighted to have helped you find your new home. Renting from abroad can be challenging, and I'm glad to have made the process smooth for you. If you ever need assistance in the future, feel free to reach out. It was a pleasure working with you. Summer
5/5
TrustpilotAfter a telephone conversation with Beth Tighe
After a telephone conversation with reference for a rental property, the service we received was exceptional. Friendly and very helpful. A viewing was arranged within an hour as we were in the area. We met up at the property with a young lady called Beth. She was knowledgeable of the area and the landlord of the property but unfortunately it was too small and did not have a garage. She then said she would send details of another property, which we received but again it just didn’t meet up to our needs. Beth has taken all our details and is keeping me updated constantly. This is excellent and much needed with moving to a new area. It is great to know that we are being well looked after. I would like to say Thank You to her.
Thank you for your feedback Jane. It has been great working with you so far and I’m positive we will find you your dream home in the end! Best, Beth
5/5
TrustpilotWalid was absolutely amazing and…
Walid was absolutely amazing and extremely helpful from start to finish. He really helped me with minor details, even after the move in. Great character and has a lot of integrity.
Dear Reem,Thank you for your kind words. It was a pleasure to work alongside you in securing a new home. I am pleased that you are already settling in well and hope the rest of your tenancy will go just as smoothly.Very best,Walid
5/5
TrustpilotLouna was super with our process
Louna was super with our process, worked really hard and was very responsive and professional at all times. A pleasure to work with.
Thank you Julia for your kind words. It was a pleasure assisting you. Louna
5/5
TrustpilotLizzie Normandale and Nadine Hartshorne…
Lizzie Normandale and Nadine Hartshorne are simply the best! They found us an even better flat than we hoped for and two of the most professional and responsive agents we have interacted with. They are friendly, solutions oriented and very talented. They don’t hesitate to go the extra mile for an amazing experience. They anticipated questions and made moving flats as stress free as possible. Thank you both!! Erin
Thank you for your kind words. It was a pleasure to help you find your new home. Best wishes Lizzie and Nadine
5/5
TrustpilotJamie Vass was exceptionally professional
Jamie Vass was exceptionally professional and really made every effort to accommodate us. We had some unique circumstances, and Jamie was creative and thoughtful how he approached this.We are entirely happy in our rental.
Many thanks David,, I appreciate the comments. With unique circumstances, sometimes it just takes a little ingenuity to get a conclusion. I am glad to hear that you are happy and settled in your home!Jamie
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Cheltenham New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
