Trusted Agent profile · Cheltenham
★★★★★
1,612 reviews across 2 platforms
123 Promenade, Cheltenham, GL50 1NW, GL50 1NW
Part of Knight Frank, see every office.
Knight Frank's office in Cheltenham, at 123 Promenade, is rated 4.9 out of 5 across 1,612 reviews on two platforms, including 86 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Knight Frank Cheltenham New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotBRIGETTE FROM RENEWALS WAS VERY GOOD
Brigette made the renewal of our rental agreement a straight forward and efficient process. She successfully negotiated a rent increase with our tenant and took care of the paperwork in good order.
Dear OliverThank you for your feedback and I am pleased we achieved a good result for the renewal. Kind regards,Brigette
5/5
TrustpilotTenancy agreement
Working with Isabel Martin was a fantastic experience. She efficiently handled the property search and organized everything flawlessly. I am a very satisfied customer.
Thank you very much for your lovely review, it’s more than appreciated. It was a pleasure to help with the search. Please do let me know if I can be of any help in the future, and I would be delighted to assist. Best, Isabel
5/5
TrustpilotGreat Service
Stefanie is always proactive and happy to help. Provides regular updates so I know what is happening, and what may cause a potential problem
Dear Clive, Thank you so much for your kind words. It's always a pleasure working with you and I look forward to helping you find more tenants in the future. Kind Regards,Stefanie
5/5
TrustpilotPerfect collaboration with Louna
We were very fortunate to be able to work with Louna Del Barrio, a truly outstanding and professional sales representative who exceeded our expectations.Louna demonstrated an outstanding level of professionalism throughout the rental process and provided us with unparalleled assistance.Louna's service attitude was unforgettable. Louna's attitude was unforgettable. She always listened to our needs and concerns and responded quickly. Whether it was over the phone, by email or in person, her communication was always efficient and friendly, making the entire rental process easy and enjoyable.
Ellen and Alexia,Thank you for your kind review. It was a delight to assist you with your move. I wish you the very best in your new home. Kind regards,Louna
5/5
TrustpilotSmooth Moving-in Experience
This is the first time we have ever rented on our own in the UK. Regvita has been really helpful during the whole process. She kept us updated for helpful information regarding moving-in and arranged timely collection of the furniture which had been left by the former tenant. Our moving-in process would not be as smooth without the help of Regvita.
Thank you for your kind feedback Mr Tianzhou. Please do get in touch if you need anything in the future. With Kind Regards,Regvita
5/5
TrustpilotGreat service
Henry Nwokejiobi has been my property manager and he’s done a very solid job. Very impressed by his service.
Thank you Alexandra and sure.Thank you very much for your kind words. I hope to continue to deliver a high level of customer service as your Managing Agent. Have a Great Christmas.Henry
5/5
TrustpilotWalid was fantastic in helping me find…
Walid was fantastic in helping me find the flat. He was responsive, professional, and made the whole process easy. Highly recommend him!
We are thrilled to hear about your positive experience with Walid. We appreciate your kind words and are glad he was able to make the process smooth and successful for you. We strive to provide exceptional service and we're happy to know that Walid exceeded your expectations. Walid
5/5
TrustpilotPhillip Dunn is great
Phillip Dunn is great! He managed our property which we rented through Knight Frank and his professionalism and swiftness in handling any issues we had (of which there were very few) was always greatly appreciated.
Dear Oliver,Thank you for your kind words, it has been a pleasure looking after your tenancy. Phillip
5/5
TrustpilotSummer has been immensely helpful in…
Summer has been immensely helpful in finding right tenants for our property. She guided us through the process, able to gather lot of viewings and hence lot of options for us to decide right fit for us.
Thank you for your kind words! I'm grateful for the opportunity to assist in the process of finding tenants for your property. I am confident we will find the perfect tenants for your property.Feel free to reach out with any updates or questions.Best wishes Summer
5/5
TrustpilotIvanka was fantastic from start to…
Ivanka was fantastic from start to finish, she was so helpful and went above and beyond to make everything go smoothly and stress free. I would highly recommend
Dear Francesca, thank you so much for taking the time to write a review for me. It was a pleasure assisting you. I wish you and your children all the very best in your new home! Kind regards Ivanka
5/5
TrustpilotSummer White
Summer has been extremely helpful, professional and diligent throughout our rental application process. We thoroughly appreciate all her assistance with our move.
Thank you so much, Hannah! I’m thrilled to hear you’ve had a positive experience, and I’m so glad I could help make your rental process smoother. Wishing you and Nicholas all the best in your new home, please don’t hesitate to reach out if you need any further assistance! Summer
5/5
TrustpilotGood experience renewing lease with Brigette Bulan
Great support from Brigette Bulan was received while renewing a lease contract for extension. Very professional, accomodating to tenant's requests/proposals, and fast to reply back.
Dear SantiagoThank you for your email and kind feedback. It was my pleasure and I am pleased we agreed favourable terms for both parties. Kind regardsBrigette
5/5
TrustpilotReview from Kelvin
Great experience from David Almeida, Ehteshaam and the team for tenant sourcing, renting out our apartment and collection of rents. A truly integrated end to end approach from the KF team for our apartment at Camley Street
Thank you Kelvin for your kind words and it was a pleasure assisting you. Please do not hesitate to reach out to us again. Ehteshaam and David
5/5
GoogleWe have just completed the sale of our property and the service we received from Tom & Gemma really was outstanding. Everything was seamless, the level of communication fantastic and their holistic driving of the entire process priceless. We felt in very good hands and would absolutely recommend them.
Thanks for such a positive review Sara! It was great to be able to help you move, and we hope you’ll be very happy in your new home. Good luck!! Best wishes, Tom, Gemma and the rest of the Cheltenham team
5/5
TrustpilotCatrin Baker is very professional
Catrin Baker is very professional, friendlyl and quick in dealing with all matters and trying to find quick solutions to all issues.
Thank you for you review it is appreciated. It was a pleasure to have the issue resolved for you. Please do not hesitate to let me know if you have anything further that I can help with.Catrin
5/5
TrustpilotSummer White
Summer White was great to work with and found us a tenant in a very short amount of time. Professional and friendly and I would highly recommend. Thanks Summer!
Thank you so much for your kind words! It was a pleasure working with you as well. I'm glad I could assist in finding a tenant quickly. If you ever need anything else in the future, feel free to reach out. Thanks again
5/5
TrustpilotHad a great experience renting with…
Had a great experience renting with Knight Frank. We worked with Walid who was very responsive to all our questions and accommodating when we wanted to view the property twice.
Dear Oscar,Thank you kindly for your swift cooperation, it was a pleasure to work with you to find your new home.Best,Walid
5/5
TrustpilotKnight Frank Property Management Review
We have been staying at isle of dogs in a property managed by Knight Frank. Right from viewing till now, we had an amazing experience. From all our previous experiences, Knight Frank stands the best. Firstly, we find a place peaceful if the property manager responds to your needs and acts swiftly. Knight Frank property managers initially Tom Rolka and currently, Henry Nwokejiobi have been always very quick to respond to queries and needs. Recently, when he had faced issue with the kitchen hob, Henry responded quickly on it and arranged for contractors - which is really appreciative. He has been always available over call and did do a great job in managing the property. I am overall very much satisfied with the committment of Knight Frank property management and planing my next investment with Knight Frank soon.
Thank you for your kind words Lokeshwar. We hope to continue to provide you with a great standard of customer service.Thank you once again. Your review is highly appreciated.Best wishes, Henry and Tom.
5/5
TrustpilotDaniel is our property manager and has…
Daniel is our property manager and has been really helpful and patient with us. His support has played a big part in our settling into our new, happy home.
Thanks for your kind review, Kieran it’s been a pleasure helping you settle in to your new home. Please don’t hesitate to reach out when you have any issues in future.
5/5
TrustpilotBeth Tighe was simply exceptional in…
Beth Tighe was simply exceptional in picking up a request to return some mail to us, at VERY short notice today. Incredible response time, professional and delightful. THANK YOU!!
Hi Craig, thanks for your kind review, always happy to help! Best of luck in your new home. Best, Beth
5/5
TrustpilotExceptional Service
We recently had the pleasure of working with James Szalay as our realtor while viewing an apartment. His professionalism and dedication were evident from the moment we met him. James did an excellent job showing us the apartment, taking the time to walk us through not just the property itself but also the amenities, such as the gym and the surrounding neighbourhood. He was incredibly knowledgeable and approachable, readily available to answer any questions we had. We highly recommend him to anyone in search of a reliable and attentive realtor. Thank you, James, for your exceptional service!
Thank you so much for the review, Arjun.It has been a pleasure helping you with your search so far, and I am sure that we can find a suitable property for you shortly.All the very best,James
1/5
Trustpilotif I could give a 0 here I would
if I could give a 0 here I would! I have contacted Somerset office every day now for the last week with regard to second viewing at property in Ilminster. Sadly no-one has responded to emails or phone calls and voicemails left over a week now. Was advised by Millie that two Rebecca's have now "left" the local office, and Luke (who is advertised as the agent handling the property) is no longer handling matters. Then advised that an agent called Simon would call (last Wed) to follow up but as yet (now Saturday) still no call. I feel sorry for the owners of Seamills in Illminster who must be feeling somewhat bereft by now.
Dear Mrs Oldridge, Thank you for your time on our call and once again, we are sorry that we were unresponsive. We strive to provide an excellent customer experience for our clients and we will do everything we can to ensure you are not disappointed again.Kind regards,Louise Glanville
5/5
TrustpilotEfficient service and follow-up
I had only two weeks to find a new flat to rent. On Tuesday 19th March, Millie Finch showed me one. I immediately made an offer which was accepted. She and her colleague Omar Villaverde followed up efficiently. I moved in on Thursday 28th March. Catrin Baker managed the inventory stage meticulously. After I moved in there were a couple of problems, which she addressed immediately. I can definitely see the value in renting via a well-known firm such as Knight Frank, rather than dealing directly with a private landlord.
It has been a pleasure working with you John. We are so pleased to have found your new home for you, We hope you will be very happy there for many years. Best wishes, Millie, Omar and Catrin
5/5
TrustpilotVery helpful
Ehteshaam was very efficient and helpful, as are the other staff members at Knight Frank accounts, in expediting a request from me. Thank you. Yours sincerely,Wan Aziz
Thank you very much for your glowing review, Mr. Ibrahim! I am delighted that my colleagues and I could assist you and continue providing the level of service you have come to expect from Knight Frank.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Knight Frank Cheltenham New Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
