Trusted Agent profile
★★★★★
92 reviews across 1 platform
2 Crescent Terrace, Cheltenham GL50 3PE
HMT Sales & Lettings's Cheltenham office at 2 Crescent Terrace is rated 4.7 out of 5 across 92 reviews on 1 platform, including 92 Google reviews rated 4.7. Checked 9 October 2026.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
GoogleHave used these guys twice now as a tenant and found them to be first rate on both occasions. Once in Montpellier and once in Queens Rd, friendly, relaxed and nothing was too much trouble. Kim is excellent and sorts any problems out without delay. Highly recommended
Thank you Peter, this really means alot!
5/5
GoogleVery responsive and professional. Would highly recommend them.
Hi Julia, Thank you for taking the time to leave us a review. Really pleased to hear you’re happy with us and looking forward to continuing to work together in the future! All the Best, The HMT Team
5/5
GoogleI can highly recommend HMT Sales & Lettings - Nick Lake was my estate agent for a recent property sale and he was fantastic. Efficient, helpful, always prompt to respond to emails and texts and overall provided a very high standard of service and professionalism. I was very happy with the outcome of the sale and attribute it’s success to Nick’s hard work.
5/5
GoogleKim and Sam are so experienced. I have three rental properties with them and they’ve always been totally honest and straightforward to deal with. No negatives at all.
Hi Simon, Thanks for the kind words, really glad to hear you've found us easy to work … More
5/5
GoogleThe best experience I’ve had with a sales & lettings company to date. The team are incredibly proactive, and every issue I’ve experienced with the property has been resolved promptly by the maintenance team. I’ve lived in two different properties managed by HMT, and have only had great experiences. They are very communicative and responsive, and never leave an issue unresolved. I’d definitely recommend using HMT to anyone looking to buy, sell or rent in the Cheltenham area!
5/5
GoogleJust moved into a new home I purchased through HMT. From start to finish Nick and the team were really helpful, communicative, and proactive at chasing things up when they needed to be. I have no intention of selling for years, but when the time comes I'd have no hesitations about working with them again. Thanks guys!
5/5
GoogleBest letting agent ever! Kim, Kimberly and Janine were very patience with me and ensured everything was processed super quick! They have answered all of my questions without any hesitation and I managed to get a lovely flat thanks them :)
5/5
GoogleExcellent company, myself and my girlfriend recently starting renting through HMT. As a young couple we faced a few issues while trying to find a property through other company’s but HMT was fantastic, our agent Jayne made us feel really comfortable and happy throughout the whole process. Couldn’t recommend a better letting company :)
5/5
GoogleVery pleased to have completed on our house sale with HMT. Nick was great throughout the process and kept me updated. Would not hesitate to use them again.
Thank you for your kind words! It was a pleasure working with you :)
5/5
GoogleNick from HMT was a calming influence during the usual associated problems involved with selling a house. From the onset, his knowledge of the market was excellent, showing empathy and confidence right up to completion made the whole process a smooth transition. Highly recommended. Thanks Nick and HMT.
5/5
GoogleYou guys and gals have been brilliant! Thank you 🤝 …
Thanks for your review Brendan, it means a lot to us all! Best The HMT Team
5/5
GoogleFantastic agency and nothing but helpful and friendly. Very highly recommend.
Hi Josh, Thank you for taking the time to leave a review, we really appreciate it. Happy … More
5/5
GoogleHighly recommend. I have been in the property 3 months now and the team at HMT have been fantastic throughout. Clear communication, Speedy at sorting any issues and supportive. I have been highly impressed. As a busy Co-Parent they made the move simple to navigate.
1/5
GoogleWe were made to wait just under 5 months for a tap to be fixed which, by the way, took no more than 30 mins to replace. The tap was barely if at all secure to the counter. Trying to blame us for damage which was present prior to our arrival, mould on the wall which we were told wasnt to affect anything post tennancy. We were told the windows were to be sorted/fixed as condensation was in the window (between glass layers). We were promised new chairs, the ones that were offered had damage from general wear and tear. Trying to pin the blame on us for something we didnt even do. Claiming any and all areas are poor quality. We cleaned the flat to the standard we saw it in on move in day. Part of a wall in the bathroom had paint peeling off it, peeling paint in a property the size of uni digs at the price of 775PCM. We tried to clean the mould from all areas accessable within reason and it was clear the mould has beeb present for a longer time than our residency. Very unhelpful people. Stated we needed a professional cleaning company when realisitically the 775PCM can easily be more than sufficient to pay for this post tennancy. Btw 775 didnt include internet tax tv gas or electric. Most properties for that price incude extra things. Im still trying to contact them if anything uve said is being considered. Yet again no response and very unhelpful. TLDR: Ages to fix stuff Pinning blame on us for things they should be dealing with. Unhelpful.
1/5
GoogleAfter renting from them for a year, my opinion has changed. They took 5 months to fix something that took 30 minutes. I was told when viewing the property that the dining table chairs would be replaced before moving in. Unfortunately, this was not the case they are still in the same peeling state as the day I viewed the property. They are not a great letting agency from a tenant perspective they were often so unhelpful and took ages to solve any maintenance issues within the property. They are a joke.
5/5
GoogleNick has been very professional, friendly and responsive throughout our purchase. Great communication and always happy to talk things through on the phone and give advice. He's kept us updated every step of the way. I would certainly recommend HMT to others.
5/5
GoogleI've rented with quite a few estate agents but HMT have easily been the best. They are uniquely friendly, responsive and informative. No chasing, no vague answers, just clear communication and real support whenever it's needed. Highly recommend!!
5/5
GoogleNick was excellent at keeping us up to date during selling and Kim was a great agent when we were previously renting our house. Thank you HMT.
5/5
GoogleWe have been with HMT for 20 years and have had nothing but excellent service. Everything is done in a timely manner and communication is great. Highly recommended.
5/5
GoogleAll-round great service! Polite, friendly and efficient. Nick kept me up to date, followed up when necessary and kept everything simple for me. would highly recommend.
5/5
GoogleI have been employing H.M.T to let and manage properties for me for many years now and always found Kim and staff to be very efficient and helpful, Tenants introduced have always been excellent and found quickly when needed, all in all a great service through out.PositiveResponsiveness, Quality, Professionalism, Value
Thank you Pete!
5/5
GoogleFantastic service, Nick was very helpful and proactive. We completed within 5 weeks from our first viewing, couldn’t recommend HMT highly enough
5/5
GoogleThis is the best letting agency I have ever used. Kim and Sam provide a wonderful experience and I can’t recommend them enough. I locked myself out once (what an idiot), they were there in seconds! I wouldn’t go with anyone else now
5/5
GoogleExcellent service, cannot recommend HMT highly enough - working with Nick was like having a personal estate agent!! Thank-you so much for all your hard work and a great outcomePositiveResponsiveness, Quality, Professionalism, Value
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
HMT Sales & Lettings's Cheltenham office has 92 reviews across 1 platform: 92 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
HMT Sales & Lettings Cheltenham is rated 4.7 out of 5 across all 92 reviews, and 4.7 out of 5 on Google from 92 reviews, checked 9 October 2026.
HMT Sales & Lettings Cheltenham, 2 Crescent Terrace, Cheltenham GL50 3PE.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.