HMT Sales & Lettings Cheltenham reviews

★★★★★ 5/5

Google

I've rented my property through HMT for almost 8 years. I’ve had such a positive experience with the whole team. From the very beginning, the team has been professional, approachable, and genuinely supportive. Communication has always been clear and timely, whether it was answering questions before moving in, helping with paperwork, or resolving small maintenance issues, everything is handled quickly and without stress. What really stands out is how friendly and understanding Kim, Sam and the team are; they make you feel valued as a tenant, not just another number. It’s reassuring to know that if something comes up, I can trust them to sort it out efficiently. Moving home can be daunting, but HMT will make the whole process smooth and straightforward. I couldn’t recommend them more highly to anyone looking to rent with peace of mind.

Lisa · 14 October 2025

★★★★★ 5/5

Google

HMT were really great, especially Kim. They made it easy and convenient to view flats, and submit tenancy applications. They kept in constant communication with me that put my mind at ease. I would definitely use HMT again.

Lucy · 14 March 2026

★★★★★ 5/5

Google

Nothing but good things to say about HMT. They look after our property (and tenants) really well and are always at the end of the phone if I have any concerns. Sam has been brilliant ⭐️

Samantha · 14 March 2026

★★★★★ 5/5

Google

HMT sales and Lettings is the best local letting and estate agent in Cheltenham!! They recently sold one of my properties and they also manage a rental property for me and service they provide is absolutely fantastic!! The staff in the office is so efficient and polite, I recently had a emergency in my rental property which they was amazing dealing with everything, organised plumbers and maintenance contractors straight away, liaising with the tenant with constant updates and also keeping me fully updated throughout! They take all the stress away from managing the property myself. I can’t recommend HMT enough, I wish I was recommended to HMT years ago! I’ve used previous agents in Cheltenham for my properties but HMT are in a different league to other agents in Cheltenham, I will never use another agent other than HMT again! Well done and keep up the great work you all do at HMT!!!

G · 14 March 2026

★★★★★ 5/5

Google

The best and most trusted lettings agents in Cheltenham by a country mile! I've dealt with HMT for 20 years as a tenant and as an investor. An amazing Lettings Team run by father and son combo Kim and Sam Moore. Decades of experience combined with youthful drive and ambition means great service for landlords and tenants. Janine and Kimberley handle day-to-day operations smoothly and efficiently. Don't go anywhere else..

Nick · 14 October 2025

★★★★★ 5/5

Google

Professional, friendly, courteous service from start to finish. Kim and the team know their stuff. You are in safe hands with HMT. Thank you for a hassle free experience.

Maria · 14 June 2025

★★★★★ 5/5

Google

HMT have gone above and beyond to source properties for our serviced accommodation business in Cheltenham. Kim and Sam have been instrumental in finding quality and best located properties for us, assuring Landlords that they are in safe hands renting to us and supporting us from start to finish in getting the properties ready for guests. Sam also takes exceptional professional marketing photos for us too. Sam is always there to help with whatever we need, whether we call him or pop in to their friendly town centre office. As Company Let tenants of 4 HMT Managed properties, we cannot fault their service in all aspects of Letting & Property Management. Taz & Charlotte - Out Serviced Ltd <3

Charlotte · 2 October 2024

★★★★★ 1/5

Google

This is the worst letting agent I have never ever experienced during my 15 years rented life in UK. Mr Kim is the Owner of the agency who is very rude man never respect the tenants. His son is behaving very politely and respect the tenants better than him. But you must Stay away from this suit boots thieves, they never refund your deposit. In my case they didn’t decorate my rented property during the last 4 years and finally when I am leaving, they didn’t refund the deposit and tried to keep the deposit to redecorate the house. They never ever redecorate the house, and asked me to do it when I’m leaving. Photos are attached bellow to show the condition of the house during my rented period. Finally I made a dispute from the DPS and managed to get my deposit back. Thanks for the Deposit Protection Scheme. Hope this review will help others to protect their Deposits. God bless you !

Mahendra · 25 July 2024

★★★★★ 5/5

Google

I have had the pleasure of dealing with HMT for over 15 years. The service that Kim and the team have provided have in my experience been second to none. Efficient , professional and on the ball is how I would best describe them . And this was reflected in the sale of my flat that Kim the owner and Nick from sales worked so hard to get through the line . I cannot Thank you both enough for delivering on a sale that was challenging to say the least . All the best and I look forward to many more experiences working together in the future - Louis

Louis · 5 November 2023

★★★★★ 5/5

Google

We have worked with these guys for years now and it has truly been a pleasure. I can honestly say they are fantastic. Always go that extra mile for there tenants and landlords. Great business and great staff. Can't ask for much more! 👍

Daniel · 14 November 2025

★★★★★ 5/5

Google

We've had a fantastic experience with HMT! The entire team is always friendly and professional. Communication has been excellent from day one, and they've gone above and beyond to ensure we're comfortable and happy in our home. It's rare to find a property management company that genuinely cares, but they absolutely do. Highly recommend!

A · 14 July 2025

★★★★★ 5/5

Google

I’ve had a really positive experience with H M T Sales & Lettings. The whole team has been professional, friendly, and easy to communicate with from the very beginning. They genuinely care about their tenants and always go the extra mile to provide great service. Highly recommended!

Khaled · 14 July 2025

★★★★★ 5/5

Google

I have rented through HMT for 9 years. After having to leave the first rented property, HMT were incredibly helpful in finding another property where I still live. HMT is responsive to messages and is very professional in its communication. …

Jennifer · 14 September 2025

★★★★★ 5/5

Google

Wow! I was not expecting that sort of personal drive and commitment but that’s exactly what I got from HMT. Nick Lake took every concern of mine and dealt with it professionally, calmly and sorted things out as soon as they could be done. Being autistic means I can get very stressed and moving house is as we know one of the big ones for inducing stress. I am sat here in plenty of time to move into my next home with days to spare and everything signed and sorted. Just the keys to collect. A big thank you to Nick and the wider team who were all superb, helpful and genuinely wanted to help me get everything sorted out and ready in time.

Mac · 26 November 2022

★★★★★ 5/5

Google

Wow! I was not expecting that sort of personal drive and commitment but that’s exactly what I got from HMT. Nick Lake took every concern of mine and dealt with it professionally, calmly and sorted things out as soon as they could be done. Being autistic means I can get very stressed and moving house is as we know one of the big ones for inducing stress. I am sat here in plenty of time to move into my next home with days to spare and everything signed and sorted. Just the keys to collect. A big thank you to Nick and the wider team who were all superb, helpful and genuinely wanted to help me get everything sorted out and ready in time.

Mac · 10 October 2022

★★★★★ 5/5

Google

We spent 11 happy years in our property. HMT have always been very quick, efficient & professional in dealing with all our maintenance issues. A real family-friendly agency. We highly recommend them. Thank you.

Moira · 14 October 2025

★★★★★ 1/5

Google

very rude especially the owner and his son! they will shout at you down the phone over a issue that is theirs to sort out. i will always not recommend to people

Anonymous · 14 October 2025

★★★★★ 5/5

Google

Me and my partner started looking for our first apartment within weeks HMT had us looking around perfect first home. We’ve now moved in a love the property and couldn’t thank HMT enough , especially Sam who provided amazing customer service. If your in the Cheltenham area and need property services HMT are the best

H · 26 April 2024

★★★★★ 5/5

Google

As a former tenant of a property that HMT looked after, I’ve been lucky enough for them to look after my own. The communication from all in the office was great. If there were any hurdles to …

Liv · 14 July 2025

★★★★★ 5/5

Google

I'm a return customer of HMT having sold 3 properties through them. The final property required a bespoke service down to the quirky nature of my house, complex boundaries and location. Marketing has been fantastic, quick to respond and update me and my buyers on everything ! Full of well considered advise and support for sometimes very complex issues and. I can't thank Nick Lake enough. He is an absolute professional and total legend !!!

HJ · 7 July 2022

★★★★★ 5/5

Google

HMT: A very trustworthy and hardworking bunch As a busy husband, father and stepfather, navigating the rental market in Cheltenham can often be fraught with frustration and various other forms of relevant peril. During a recent such episode, when the property that my family and I currently reside in was flooded following biblically heavy rain, Kim and Sam not only attended our property in person, they swiftly found us alternative accommodation whilst our property dried out. Now, with necessary reparations made, we have returned to our property rented through HMT to find a bunch of flowers for my wife in a vase on the kitchen table from the team - a wonderfully thoughtful touch I’m sure you’ll agree! Having dealt with several of their competitors over the years, I can say with some authority that the team at HMT are incredibly helpful, responsive and I would be hard pushed to find good reason to go elsewhere.

Andrew · 26 February 2025

★★★★★ 1/5

Google

I would give zero but that is not an option

Jessica · 14 March 2026

★★★★★ 5/5

Google

Coming from a purchaser, HMT were brilliant. Nick was kind and professional from our first meeting, regularly communicated with us and our agents regarding the chain, and we felt had our interests in mind as much as the sellers, which I’m sure is a difficult balance. Thank you!PositiveProfessionalism

Conrad · 25 August 2021

★★★★★ 5/5

Google

Very professional friendly and competitive costings. Kim and the team have managed to let my properties within days of coming available for renting. They have a vast knowledge of the lettings business and they are there too help when needed. Highly recommend.

Mk1 · 7 July 2022