5/5
GoogleFlawless move process, from the initial enquiry, to move in day and beyond. Friendly & informative staff made my first tenancy a breeze.
Trusted Agent profile · Cheltenham
Errington Smith Town & Village Properties Residential Sales Lettings & Property Management Cheltenham reviews
★★★★★
148 reviews across 1 platform
107 Promenade, Cheltenham, GL50 1NW
Errington Smith Town & Village Properties's office in Cheltenham, at 107 Promenade, is rated 4.8 out of 5 across 148 reviews on 1 platform, including 148 Google reviews rated 4.8.
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Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Google5/5
GoogleFriendly, professional and nothing is too much trouble. We’ve bought and sold with them, and we’ve never had a single issue. Karen in particular has gone above and beyond to help us out.
Agent replied · 7 July 2023
Thank you Giles
5/5
GoogleJust sold our house through Errington Smith, and it was such a pleasure as they were on the ball all the way through and really removed a lot of the stress involved in selling a house, thank you so much guys!!! :-)
Agent replied · 7 July 2023
Thank you.
5/5
GoogleWe sold through Errington Smith and during the time when uncertainty with Brexit caused the housing market to be very tough. We were also absent for much of the time having emigrated. As a result the lettings team also helped us by conducting regular visits and reports. The visit reports were of a superior standard to anything I've seen before and helped us maintain the property to a good standard for viewings and securing a successful sale. This in itself was not easy, apart from Brexit, our home had specialist appeal and attracted a smaller number of potential buyers. At all times we felt we were in good hands, receiving a professional and friendly service. This was paramount during the time from offer to completion, which can be complicated when chains need to be kept together. It was only through managing this process and communicating progress that the sale went through. Would highly recommend Errington Smith for sale or letting. The whole team are marvellous.
5/5
GoogleThe team at Errington Smith were super helpful and communicative during the moving process. We are delighted with our new home rental and will write another review at the end of the tenancy.
1/5
GoogleI paid almost £2000 in survey and solicitors fees after having my offer accepted on a property. It’s been nearly a year now and I’ve had no contact from Errington Smith since August when I had to call multiple times to get hold of someone. The lady selling the house conned us into this situation by saying she’d rent if she couldn’t find another property and Errington Smith have supported this outrageous behaviour the whole way though leaving us with no information regarding our situation. Steer well clear.
1/5
GoogleOnly supports landlords, not the tenant. Have rented with multiple companies before and it is the first time I have come across a letting agency that refuses to complete any maintenance just as a rule, on top of it on a regular basis they will make you feel like you are the one who is not taking care of the flat if they do nothing to keep it in working order. Stay clear if you are to be the tenant. Pre-tenancy amazing experience, during absolutely dreadful. I know with tight cheltenham property market it is not easy.
5/5
GoogleReally good experience. Very professional, contacted me of new properties before advertising on their website. Friendly staff who provided as much assistance as they could. Couldn’t ask for a better result!
5/5
GoogleErrington Smith provided great customer service and were friendly. We had no issues with the moving process and the property was professionally cleaned and repainted before we moved in.
5/5
GoogleThis company was thorough, attentive and responsive. Highly recommended.
Agent replied · 26 November 2023
Thank you Jeremy, much appreciated.
1/5
GoogleTHE WORST LETTING AGENCY. They take forever and a day to respond to you, they don't liaise with the Landlord at all, never passing on messages or getting things sorted. I'm glad others have had good experiences but I would NEVER rent through them. My sister had the most awful experience and is STILL waiting for her deposit back.NegativeResponsiveness, Professionalism
5/5
GoogleGreat service, very professional and helpful, prompt answers to all questions. It was a pleasure dealing with the whole team!
5/5
GoogleI rented through Errington Smith a couple of years ago. They are fantastic. Friendly, helpful and professional both on moving in, and on leaving. I wish I was renting my next property from them. As an additional point, I have a pet and Errington Smith is one of the few agencies that did not charge a fortune for 'pet deposit ' for which I was extremely grateful. Highly recommended.
5/5
GoogleErrington Smith have let me properties for years! They are super easy to deal with and always professional.
Agent replied · 7 July 2023
Thank you Emeline, we really appreciate your kind words
5/5
GoogleThe fact that I'm still using Errington Smith 6 years after my review of their service speaks for itself - they remain the best in Cheltenham and provide excellent customer service. Can't speak too highly of Errington Smith customer service: Tilly always goes the extra mile - with a smile!
5/5
GoogleI find the team easy to deal with. Couldn't recommend them enough - Nigel is genuine and trustworthy.
5/5
GoogleHighly professional; consistent & clear communication; amazing customer service. Karen Short's service was stupendous
Agent replied · 7 July 2023
Thanks Samuel, really pleased we could help.
5/5
GoogleReally great experience from Ben Statham, who showed us around the property on a number of occasions. He was friendly, made us feel welcome and informative. Any questions he didn't know the answer to he went and checked with colleagues and let us know at our earliest convenience. Thank you for helping us to buy our first home (fingers crossed!)
5/5
GoogleI Can Highly recommend Errington Smith after they sold my house for me. The service I received was above and beyond expectations!! The whole team are friendly and always kept me informed on what was happening. Also i would like to point out the quality and detail of the brochure they did for my house. Again would highly recommend.
5/5
GoogleGreat service from the whole team at Errington Smith on our first venture into the letting business. Professional and helpful from start to finish.
5/5
GoogleEverything was quick and efficient, friendly staff, no complaints!
5/5
GoogleNice, smooth professional experience.
Agent replied · 7 July 2023
Thank you Samuel
5/5
GoogleAll of the team at Errington-Smith exceeded our expectations throughout our sale. Nigel's advice was always clear, forthcoming and in our best interest and Karen's calming manner kept the sale on track right up to completion. We couldn't have asked for anything more and would recommend Errington-Smith without hesitation - thanks to all!
5/5
GoogleGreat communication and great team at Errington Smith. Would recommend :)
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