Errington Smith Town & Village Properties Residential Sales Lettings & Property Management Cheltenham reviews

★★★★★ 5/5

Google

I cannot recommend Errington Smith enough. The entire team has been fantastic throughout our tenancy so far. From the very beginning, they were incredibly personable and professional. We were getting furniture delivered and they kindly agreed to let us into the property a few days early to accommodate us, which was a massive help and showed great flexibility. Any issue we've had, no matter how small, has been dealt with promptly and professionally. The communication is always clear and efficient. Special thanks to Winnie, Yolande, and Cameron, who have gone above and beyond to make our move and stay smooth and stress-free. They are true assets to the company. Thank you!

Louise · 28 December 2025

★★★★★ 5/5

Google

Absolutely impeccable. I dealt with Karen in buying our "forever home" and I cannot recommend them any more highly. Regular updates (a drumbeat of information pushed rather than needing to be constantly chased) and a dedicated focus when any issues or queries came up. People who have the ability to provide clarity, honesty and a distinct lack of any of the silly games that are often associated with buying a new house. I would not fail to to recommend Errington Smith to any of my friends and that is because of their quality and professionalism in an otherwise stressful period!

Chris · 29 October 2025

★★★★★ 5/5

Google

The whole Team at Errington Smith have been outstanding from beginning to end, throughout the sale of the property, arranging viewings, feedback to sale. A very special mention to Karen, a huge personal thank you, I am so grateful... And in addition, for finding an ideal rented property, organising the agreement..a real personal service...everything has gone so smoothly. Another huge personal thank you to Winnie and Yolande. To the whole team, a personal, huge thank you, I'm so very grateful for your professionalism, courteous service, availability, and care throughout. You were and continue to be a wonderful team to know and a joy to work with. I am truly a really happy customer and would always highly recommend! Thankyou.

Tim · 15 October 2025

★★★★★ 5/5

Google

As a landlord with one month to sort out a property and find new tenants, the lettings team were fantastic from start to finish. I highly recommend them: especially Yolande and Cameron who were both very helpful, highly efficient and lovely to work with. I have dealt with lots of letting agents over the years, but I can honestly say this is the first time where the whole process was seamless and stress-free! Thank you team; I'm glad I discovered you!

Carla · 25 March 2026

★★★★★ 5/5

Google

Huge thanks to Karen and the whole Errington Smith team. They were fantastic from start to finish with both our sale and our purchase, proactive, positive, and always one step ahead. Their communication and support made the whole process so much easier. Couldn’t recommend them highly enough!

Andy · 28 December 2025

★★★★★ 5/5

Google

We recently worked with Errington Smith for both rental and sale valuations to help us decide our next move, and I have to say the experience was excellent. Winnie and Karen were so friendly, helpful, and professional throughout. They took the time to really understand our situation and gave us advice and insight that felt both practical and genuinely supportive. This was in stark contrast to our experience with Cook Residential as buyers, where we were left really disappointed with their approach. On one second viewing, the agent greeted us at the door only to say they would be going back to sit in their car because the house was cold and smelly... not exactly what you’d expect when making such an important decision. Although we didn’t end up proceeding with Errington Smith due to a change in our circumstances, the impression Winnie and Karen made has stayed with us. We would absolutely work with them in the future and wouldn’t hesitate to recommend them to others.

Alison · 15 September 2025

★★★★★ 5/5

Google

The Errington Smith team at Cheltenham were amazing getting my family settled shortly after we moved to the UK from the U.S. Weeks before we arrived we realized that properties in Cheltenham come off the market quickly, so we reached out to ES and asked them to keep an eye out for properties for us. The week we arrived, sleep deprived and with nothing but what was in our suitcases, one of their realtors, Winnie T. reached out and offered us a viewing of a property that hadn’t made it to market yet. Winnie had remembered my e-mail from weeks before, knew when we were arriving, and gave us the opportunity to tour a property similar to ones I had liked previously. We ultimately applied for the property and Yolande B. guided my wife and I through the entire UK letting process within a week. All in all, for a family with no background in letting properties in the UK, getting a house has been the easiest part of our relocation. The ES team was excellent to work with and I highly recommend them.

Alexander · 15 September 2025

★★★★★ 5/5

Google

I just rented a new house with the help of the folks at Errington Smith. Winnie, Yolande and Karen were all very helpful, knowledgeable and professional. They showed me some great properties, guided me through the process and provided some much needed insights to how things work in terms of offers and how to get accepted as a tenant. Their advice and guidance was sorely needed as I have just moved back to the UK from the US and was a little unfamiliar with how everything works in the UK. I would highly recommend both the company and the individuals mentioned above. I also intend use them in the future when I move out of the rental and am looking for a suitable house.

David · 15 September 2025

★★★★★ 5/5

Google

I have had an amazing experience with Errington Smith. Cameron has been incredibly helpful with sorting out the documentation and making sure I’m settled in. Angel was fabulous showing me round my new flat and making sure I knew where everything was. Would recommend!

India · 15 October 2025

★★★★★ 5/5

Google

I have found the Lettings Team at Errington Smith to be professional, proactive and extremely helpful. As an overseas Landlord it is reassuring to know that our property is in good hands and that our tenant's needs are being met. The staff at Errington Smith have also willingly provided good advice about another rental property which is managed by a different agent outside of Errington Smith's catchment area. They were under no obligation to do this but were willing to talk through our concerns and offer solutions. Thank you for that!

Alison · 28 December 2025

★★★★★ 5/5

Google

I have rented properties from various estate agents during my time and Errington Smith has been the best so far! They’re very sharp, consistent and have made the process so smooth since moving in to my flat a month ago. Big shout out to Winnie Taylor who has been an absolute star and her professionalism throughout delivering the services provided have been fantastic! Communication has been excellent with myself and the team of Smith, collectively a friendly & approachable team all round.

Ruth · 15 July 2025

★★★★★ 5/5

Google

Really happy with the service from Errington Smith (Cheltenham branch) during my recent house purchase. As a first-time buyer, I wasn’t totally sure what to expect, but they made the whole process feel straightforward and stress-free. The team were always quick to respond, clear with their advice, and kept things moving along smoothly. I felt in good hands the whole way through. Big thanks to Karen and Emma from Prime Progression team, and the wider ES team, would definitely recommend them to anyone buying a home!

Holly · 14 July 2025

★★★★★ 5/5

Google

Errington Smith have been looking after my let property since 2012. Their service is excellent. Any problems reported by the tenant are sorted quickly and efficiently by the team. They regularly do periodic inspections of the property with a comprehensive report sent highlighting any possible areas of concern. Annual inspections for items such as gas boiler certification are arranged and confirmed. It is a pleasure to deal with such a professional team of people. Thank you all

David · 28 December 2025

★★★★★ 5/5

Google

This would be pretty much the first time I’ve ever received such care and attention from an estate agent! Friendly, helpful, fabulous communication throughout. Particular thanks to Karen and Winnie. First rate support.

Wendy · 15 October 2025

★★★★★ 5/5

Google

Found my dream house advertised on Errington smith and the team were so professional, decided to advertise my house with them. Within 2 weeks they secured me a buyer and I was able to proceed with the house I wanted. The whole team are incredibly professional and knowledgable however I had most contact with Karen, Winnie and Sarah who were brilliant throughout the process. Hoping to never move again but if I did, I’d use Errington smith. Couldn’t recommend enough.

Laura · 15 October 2025

★★★★★ 5/5

Google

I have dealt with Winnie at Errington Smith numerous times over the last 5 or so years. They are always so helpful and professional throughout the entire process. Winnie will always go the extra mile to resolve any issues I may have.

Catherine · 15 March 2026

★★★★★ 5/5

Google

Working with Winnie and the team from Errington Smith was a dream. Winnie's service was like being looked after by a close friend - someone who was looking out for your interests, who was open and honest and who genuinely wanted to ensure you were happy. It was such a postive experience right from our first encounter. Would highly recommend Winnie and the team from Errington Smith. Very professional, efficient and helpful!

Simon · 2 December 2023

★★★★★ 5/5

Google

The best agents, so friendly and helpful! A special thanks to Winnie and Yolande who ensured the move in to our new apartment was seamless and stress free. By far the best letting agents we have been with!

Poppy · 15 April 2025

★★★★★ 5/5

Google

We couldn't have let our two properties with a better agent! Both were in need of more than a little tlc after long-term previous tenants, and Winnie, along with Andrea, Catherine and Charlie all stepped up to the mark and reassured us as they put everything calmly back in order. Not to mention finding new tenants so speedily and then coordinating all the works on time. Brilliant work!

Sheila · 2 December 2023

★★★★★ 5/5

Google

Erringtons have let our three B2L for over 10 years which have always been let very quickly. They are not only professional and knowledgeable, they are always very friendly and supportive. Particular thanks to Cameron and Winnie. Highly recommended.

Clive · 20 January 2026

★★★★★ 5/5

Google

Errington Smith - Simply the Best for Rental Tenants I have rented for 20 plus years and recently taken a rental property via Errington Smith. The customer service, professionalism and support I have received from them is outstanding. If I call, a member of their team will pick up within 4 rings, if I email them I get a response within a working day. Their portal is intuitive and easy to navigate and their tenancy process is clear, robust and recorded for all parties. I couldn’t be happier, finding them was as satisfying as finding a unicorn. Just can’t believe my luck.

Sarah · 15 March 2026

★★★★★ 5/5

Google

I cannot sing the praise of Errington-Smith as a firm highly enough! They were all friendly, efficient and professional at all times. They did the most wonderful job of selling my parents' house and it was the most enormous relief to know that the entire process was in such capable hands. As far as I am concerned, each and every member of the team is a star but with a special mention to Karen and to Nigel who were always available and ready to offer advice and reassurance. This is an exemplary firm and they uphold the standards to which all estate agents should aspire!PositiveResponsiveness, Quality, Professionalism

Suzanne · 25 August 2021

★★★★★ 5/5

Google

Ms Winnie Taylor arranged a few viewings for me in really record time and with carefully crafted scheduling precision. Winnie has been most obliging with high professional and personal attention, very well versed with details on every property she showed, as well as with most useful information on the various relevant areas.. Her enthusiastic and meticulous approach to her work and clients is an invaluable asset both to her employers and clients. It has been a real joy to cooperate with such a dynamic high caliber real estate professional.

Demos · 27 March 2024

★★★★★ 5/5

Google

Where do I start We have let our property out through Errington-Smith for approximately 19 years. They have continued to support us and give us nothing but excellent service. Never have they let us down in all the years. The service has been professional.and excellent at all times. From viewings to arranging repairs, we can not fault the great service they have given us. The team are truly brilliant and the have made letting out out property very easy. Thank you all for your excellent service in the past 19 years we are so grateful. Sue

Sue · 28 November 2025