1/5
TrustpilotWould give this one star if possible
Would give this one star if possible. They have non existent customer service. Takes me thirty mins to try lock the door every time I use it because of their inept door assembly
Trusted Agent profile · Cheltenham
Bovis Homes Cotswolds Cheltenham reviews
★★★★★
499 reviews across 2 platforms
Coombe Hill, Cheltenham, GL19 4BD
Bovis Homes Cotswolds's office in Cheltenham, at Coombe Hill, is rated 2.3 out of 5 across 499 reviews on two platforms, including 3 Google reviews rated 5.0.
Reviews
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
Trustpilot1/5
TrustpilotShame you cannot rank zero stars
Shame you cannot rank zero stars. Do your homework, search on line. When something goes wrong with a Vistry home you are left high and dry. They treat their customers with contempt
1/5
TrustpilotOne of the worst and laziest companies…
One of the worst and laziest companies I have ever dealt with. I wish I had seen this page before purchasing a home through them. Be prepared to have awful standard and nobody getting your snagging signed off.
4/5
TrustpilotThe sales staff
Agent replied · 25 September 2026
Hi Odin, We appreciate your feedback and are glad to hear the process has been smooth so far. We understand the frustration with technical issues and are working to improve our IT portal. Kind Regards, Kobi Bovis Homes
1/5
TrustpilotAvoid this company at all costs
Avoid this company at all costs. Our whole estate has build problems. The customer service managers, area managers do not even reply to emails nor call you back. These are real rogue traders. To give just the 1 star is far too generous.
1/5
TrustpilotIf like thousands of others your Bovis…
If like thousands of others your Bovis home is appealing, simply contact the Managing Director & his right hand man directly!!Brendan.Evans at Vistry dot co dot ukRobert.Caister at Vistry dot co dot uk
5/5
TrustpilotBrilliant!
Agent replied · 25 September 2026
Hi laura, We are so happy to hear about your positive experience reserving your new home. We appreciate your kind words about our team members and are delighted the process has been simple for you. Thank you for sharing your excitement! Kind Regards, Kobi Bovis Homes
1/5
TrustpilotCustomer service is worse than…
Customer service is worse than shocking, build is of poor quality and snagging not rectified. Waste of money.
1/5
TrustpilotBovis/Vistry homes boorley green…
Bovis/Vistry homes boorley green roadworks done left all rubbish at side road still there two weeks later Shambles
1/5
TrustpilotBeen in a Bovis 5 bed home nearly 5…
Been in a Bovis 5 bed home nearly 5 years. I have too many problems to list. They deserve a zero rating. Customer service is completely lousy once they have your money. They are a disgrace for an excuse of a company!!
1/5
TrustpilotBovis don’t care !
Just had a call back from Jeremy at Bovis Homes Bexhill development! Curt and rude ! Unbelievable and totally unhelpful. ! Perhaps he was having a bad day 🤔
1/5
TrustpilotDisgraceful
Disgraceful , poor quality homes and they don't care about the stress and health problems they cause their customers no respect for elderly and vulnerable people Bovis mess never ends totally shambles.just keep away if you want a stress free home .
1/5
TrustpilotTotally disgusting
Totally disgusting, unethical company. Moves people into unfinished houses, appalling customer service. Shirk their responsibilities and pass people onto nhbc well within warranty period. Shoddy, poor quality homes and they don't care about the stress and health problems they cause their customers.
5/5
TrustpilotWe were lucky and had a good build…
We were lucky and had a good build manager.Like any new build there lots of minor defects.They fixed them all in the end.Took a couple of years to get everything sorted, but the overall quality of the build was very good.
1/5
TrustpilotWho would want a Bovis Home?
Having heard the problems people have been talking about on the radio this morning and the reported standard of their build, I think BOVIS are probably the last builder I would want to buy from. What ever happened to McAlpine?
5/5
TrustpilotFantastic
Wendelburie Rise, Wellingborough. The sales and site staff are fantastic. Nothing was too much trouble and build quality was outstanding
1/5
TrustpilotShoddy finishing
Shoddy finishing Promises to sort snag lists never kept unless you have at least 4 mental breakdowns at them! Pass the buck every time No pride whatsoever Will never buy again from them !!!
1/5
TrustpilotThis is my 15th month have major…
This is my 15th month have major issues, they sorted , but minor issues they are not sorting and some customer care service personnel need to be retrained about handling the cases very poor very poor service
1/5
TrustpilotBroken promise, lies and regret!!
Lies, broken promises and a “take the money and run” mentality!! Do NOT fall for the Salesman’s patter!! Talk to people who have bought instead or read the Facebook pages (and pages!!) from all the furious buyers!!
1/5
TrustpilotDO NOT USE PCR AGENCY FOR HIRING…
DO NOT USE PCR AGENCY FOR HIRING LABOURS! THEY DONT PAY THE WORKERS! YOU WANNA BUILD YOUR HOUSES FOR FREE
4/5
TrustpilotGood to have one…
We bought one property and really happy with the customer service, moving in process, after moving in services.New houses do have few issues which all got resolved on priority without much delay.Property given to us in good standards.
1/5
TrustpilotBovis abandoned their development at…
Bovis abandoned their development at Loachbrook Meadow and never completed the works 4 years down the line and Bovis are long gone leaving roads and pavements and other works unfinished. Don’t buy from Bovis!
1/5
TrustpilotUnbelievable amount of problems from …
Unbelievable amount of problems from uneven flooring throughout, walls out of alignment, DPC below ground level, no insulation... I’m not sure I can fit in my full 150 snags carried out by a proffesional surveyor here.
1/5
Trustpilotpromised my deposit back
i have been promised my deposit back so many times i have lost track i keep being promised i will get it but they just do not pay!! appalling customer service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Bovis Homes Cotswolds Cheltenham
How many reviews does Bovis Homes Cotswolds Cheltenham have?
Bovis Homes Cotswolds's Cheltenham office has 499 reviews across two platforms: 3 on Google, 496 on Trustpilot (across the whole business).
What is Bovis Homes Cotswolds Cheltenham's rating?
Bovis Homes Cotswolds Cheltenham is rated 2.3 out of 5 across all 499 reviews, and 5.0 out of 5 on Google from 3 reviews.
Where is Bovis Homes Cotswolds's Cheltenham office?
Bovis Homes Cotswolds Cheltenham, Coombe Hill, Cheltenham, GL19 4BD.
