Trusted Agent profile · Cheltenham
★★★★★
2,152 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.8 out of 5 across 2,152 reviews on two platforms, including 268 Google reviews rated 4.6.
Tell us what you need and we'll put you in touch. Andrews Cheltenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Andrews Cheltenham won ESTAS awards in one year, most recently 2019.
ESTAS winner in one year: 2019.
2019 1 Silver and 1 Best in County ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotMonika has always been a STAR
Monika has always been a star in how she handles matters. She gets things resolved in professional and customer focused manner. She is pleasant and warm in her interactions.
Hi Oli, thank you for taking the time to leave us a review. We know that Monika will really appreciate seeing your feedback. Thanks again, Rhys
1/5
GoogleWithout a doubt the worst experience I have ever had as a tenant! Dishonest, ineffective, rude, and not an ounce of human decency. Do not rent from them. I wish I had been warned!
Hi Jordan, thank you for the review. Sorry you felt the need to leave us a one star review. We have flagged your comments to the relevant members of staff to investigate. In the meantime we would really appreciate any further context to your comments and further feedback/suggestions as to how we could have improved your experience. If you wouldn't mind sending me an email to RMessenger@AndrewsOnline.co.uk we'd love to hear from you. Thanks, Rhys.
5/5
Trustpilota very positive experience
Hello, We rented a house from Andrews property group while ours was fully extended and renovated and I just want to leave a good review for this company as it was an absolute pleasure to rent a house from them. They have always looked after all the things to make sure it's safe, like electrics, sockets, plugs, central heating, plumbing , they requested the gas meter to be changed when my gas provider wasn't interested. They placed 2 safety boxes for the key so I don't have to be at home when the subcontractors came. We just left the house on 3rd of May and already have the full deposit back plus interest. I had to leave a review as this type of care , professionalism and seriousness is hard to come by especially in the lettings industry. Big thank you to the Property Manager Nicola, which has replied fast and was super efficient with all that the property or I, needed.
5/5
TrustpilotFriendly, efficient staff & company
Me and my husband were looking for a flat long time. Moving forward, one day we found a flat on Andrews which we liked to view. From the first touch with the letting agent, we were content and happy with their professionality. Sameer, was our negotiator. He spend time with us to explain in details all our queries, he find time for us for even second viewing of the flat and and giving us advise of how to apply, utilities advises,important information etc. A big thank you, since all the period which we have been looking for a flat, most of the agencis are not showing true hospitality to the customers, moreover, for them is the same who will get the flat, do they need more help maybe etc. Samer proove us the oposite. Thank You!Sandra & Zoran
5/5
GoogleOur first time renting with Andrews, couldn't have gone smoother and Holly was an absolute star. Will definitely be using them more in the future!
5/5
TrustpilotSteve was genuine and honest great service
Steve was great very informative friendly and helpful infact i would say he was probably the most honest and reliable agent we have had so far just wish he was the agent selling our house.
5/5
TrustpilotGreat service from Luke Timms in Leasehold
We live in a Victorian conversion which requires considerable upkeep..followed Luke from another company as I know he’s got the expert knowledge to manage this. Great so have the peace of mind that our lovely old building is in safe hands.
Hi Melanie, thank you for taking the time to write us a five star review! Great to see Luke from our leasehold team has been keeping your mind at peace knowing your property is in good hands with him. Thank you again and all the best, Laura.
5/5
TrustpilotWhen I met with the estate agent
When I met with the estate agent, Shamiya, she was lovely. Was very detailed in how she showed me around and was helpful with any questions I had.
Thank you, Chantelle! We're thrilled to hear Shamiya provided such a positive experience. Your feedback is greatly appreciated!
5/5
TrustpilotExcellent viewing with Shamiya
I had a viewing with Shamiya today and it was a lovely experience. She answered all the questions I had and made me feel supported. Thank you!
Thank you, Liv. It's great to hear that Shamiya provided a supportive and informative experience. We appreciate your feedback!
5/5
TrustpilotPromt call back to arrange 2nd viewing
Promt call back to arrange 2nd viewing. The agent had good knowledge of the surroundings area and gave a very good impression of how to sell a house.
Thank you, Lloyd! We're thrilled to hear our agent's knowledge and promptness made a great impression. We appreciate your feedback!
5/5
TrustpilotAndrews Michael gives me a excellent service and he is great man.
Hi I have an excellent service with Michael and I am really happy that he was helping us very things, I am really really gratitude to him! Thanks
Thank you for the five star review.
4/5
TrustpilotWould recommend
Amy and Rebecca were very responsive and tried their hardest to keep everyone informed during a slightly tricky sale. Would recommend and have used Andrews a couple of times now.
5/5
TrustpilotI am very grateful to Ranjan Khilosia…
I am very grateful to Ranjan Khilosia for clear and precise clarification on how to process the electronic document. Proficient and friendly approach is the style of Andrews and Ranjan.
Thank you for sharing your experience with us. Great to see it was such a positive one. We know Ranjan will really appreciate it too. Thanks again, Rhys
5/5
GoogleI found the process of securing a mortgage straight forward thanks to Garry's experience and patient approach. The whole process was done remotely due to covid restrictions and despite the challenging market conditions I was able to complete my purchase in 7 weeks.PositiveResponsiveness, Professionalism
5/5
GoogleWe were extremely happy with the service provided by Karl and his team. From the begining right through to completion everyone was helpful and efficient, they made our move possible and fully supported us along the way. Highly recommend using Andrews.PositiveResponsiveness, Quality, Professionalism, Value
5/5
TrustpilotSatisfied client of long-standing
I have been a client of Andrews for almost 30 years and have found individual staff members of the company to be reliable and obliging. I can recommend Andrews as a well-run, efficient agency.
Hi Denny, thank you for taking the time to write us a five star review. Amazing to hear you have been with us for nearly 30 years now and I am so glad to hear you have had a lovely experience with us! Thanks for the recommendation too and all the best, Laura.
5/5
TrustpilotI have had many dealings with Andrews…
I have had many dealings with Andrews both with sales and rental and have always had great experiences with them. This time I found Raluca very helpful.
Hi Susan, thank you for the five star review. Amazing to see you've dealt with us numerous times over the years and fantastic to see you've always had great experiences with us. Thanks, Rhys
5/5
TrustpilotI recommend Andrews through 25 years of use
We have using Andrews to manage the letting of our residential property for 25+ years. As ever, we have been thoroughly satisfied with their performance. Here's to another 25 years!We have been delighted to welcome Tomasz Faba of the Southfield branch as our new advisor and first point of contact to help us let our property. Tomasz seamlessly negotiated a slightly tricky tenancy changeover. He was totally professional, very patient, showed great knowledge and experience, and constantly cheerful! I look forward to working with him again.
5/5
GoogleWe had a consultation with George Staff and were very impressed with his knowledge, professionalism and how clear he explained everything. Very friendly and approachable, fantastic service
Hi Abigail, thank you for your lovely five star review. Amazing to see George was able to assist you and provide you with his excellent knowledge. I am so glad you received fantastic service, thanks for sharing and all the best, Laura.
5/5
GoogleI can highly recommend Andrews, the staff are professional, helpful and communication is first class. Our contact at the Cheltenham branch was Holly, she was amazing, kept us informed all the way through and is a credit to Andrews.
Thank you for the five star review. Fantastic to see the team in Cheltenham with particular mention to Holly, have been looking after you. Keeping you up to date throughout. Really great to see you've had a such a positive experience with Andrews. Thanks, Rhys
1/5
TrustpilotShockingly bad
Shockingly bad. Andrews have recently taken over the Coop group contract to manage on behalf of the freeholder. It's hard to tell whether they are just grossly incompetent or attempting to defraud the leaseholders by issuing spurious invoices. Either way if I was a freeholder I'd avoid asking Andrews to manage my portfolio.
Hi Mark, we’d like to look into what has happened here for you. Please could you contact our central support team with some more details (at wecare@andrewsonline.co.uk) so that we can investigate?
5/5
TrustpilotGreat service
Justine kept us up to date during a long sale and purchase. She was always available to help us through the process. Brilliant service from all of the staff. Would use again.
5/5
TrustpilotAmazing company
Amazing company, so friendly and kind. Me and my partner had a viewing with Kyle and he was very knowledgeable and caring to us and the property. Thank you :)
Hi Jack, thank you for writing a lovely five star review. I am so glad to hear Kyle impressed you with his knowledge and I am glad you had a great experience, thanks for sharing, Laura.
5/5
TrustpilotA credit to the business
Reece was both professional and honest, acting with the upmost integrity. He had fantastic knowledge of the local area making our viewing and decision making much easier.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Andrews Cheltenham won Silver for Lettings (Tenants) in Southern and Best in County (Gloucestershire) at the ESTAS 2019 awards, its most recent.
Tell us what you need and we'll put you in touch. Andrews Cheltenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
