Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotFantastic company
We have been receiving service from Southfield Andrews for a long time. I think we've been together for 4 years. Whenever we have problems with the flat, Michelle Smethurst takes care of us immediately. We thank you very much for everything. Michelle, you are perfect for Andrews.
Ugur · 2 July 2024
Agent replied · 24 October 2024
Thank you so much for taking the time to leave us a review. It's great to see that Michelle and the team have been able to provide a brilliant service to you. We know she will really appreciate seeing your kind feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotProfessional and helpful
Kamilija and Kish are two great people to have on your side when selling your property. They are professional, empathetic, helpful, knowledgeable and super conscientious, and will give you good advice and support the whole way through. The service they give is personal and attentive. You couldn't ask for better advisers. Thank you!
Ruth · 8 March 2024
Agent replied · 24 October 2024
Hi Ruth, thank you for the review. Amazing to see that Kish & Kamilija have been on hand to help you with each step of your sale, fantastic to see them sharing their wealth of knowledge with you along the way. Thanks again, we know they will really appreciated reading your feedback, Rhys.
★★★★★ 5/5
GoogleWe had a great experience with our valuation. Terri made us feel instantly comfortable during her visit and did not hesitate to answer any follow up questions we had. She gave us honest advice and was extremely patient with us as we tried to decide how we wanted to move forward. Would definitely recommend!
Charlotte · 12 November 2022
★★★★★ 5/5
TrustpilotHouse sale review
Lisa Bird Parsons and the team at Andrews have been brilliant in the sale of our house. They've given us sensible, effective advice and as a result we have been very pleased with the process. We are very pleased to have decided to go with Lisa and her team.
Rachael · 24 April 2023
★★★★★ 5/5
TrustpilotA day worth talking about #andrews property
It was a wonderful experience with the Letting Team as they are really competent and professional. And must acknowledge Shamiya who was incharge of the viewing i went for today. She was well coordinated and also a good communicator. Indeed Andrews made my day.
Sarah · 5 August 2024
Agent replied · 24 October 2024
Thank you, Sarah! We're thrilled to hear about your positive experience with our Letting Team and Shamiya. Your kind words mean a lot to us. We're glad we could make your day!
★★★★★ 5/5
GoogleWe rented an Andrews property for 7 months and were thoroughly impressed with the professionalism of the agents- particularly Jodie and Sophia. They were always available to take calls and were quick to respond to queries. They were particularly helpful acting as an intermediate between us and the landlord. Would thoroughly recommend them to others looking to rent in Cheltenham.PositiveResponsiveness, Professionalism
Charlotte · 12 November 2021
★★★★★ 5/5
GoogleWhen applying for a mortgage, Garry was very friendly and approachable and answered all my questions openly and honestly. I never had any concerns regarding him or Andrews whilst purchasing my house and applying for my mortgage and feel he went above and beyond, dealing with my queries quickly and clearly whilst dealing with the extra pressure caused by the pandemic.
J · 12 November 2021
★★★★★ 5/5
TrustpilotExcellent costumer approach
Thank you Mukul for being so patient and explaining everything to me, breaking everything down and making it clear and understandable. Buying a house is a very complex and scary process but it's wonderful to find people who can make it a bit easier along the way.
Maria · 6 June 2023
★★★★★ 5/5
TrustpilotWonderful property viewing
Shamiya gave a welcoming and charismatic tour of the property. She was very helpful with any questions I had and answered many before I could ask them, showing how well she knows the properties she is showing and what tenants are looking for.
Jodie · 15 August 2024
Agent replied · 24 October 2024
Thank you, Jodie. It's great to hear Shamiya provided such a welcoming and informative property viewing. Your feedback is much appreciated.
★★★★★ 5/5
GoogleI let my property through Andrews in Cheltenham. I was very impressed by the quality of the tenant and the speed with which Molly in the branch found me a tenant. I was kept fully informed and supported enduring the whole letting process.
Graham · 13 August 2024
Agent replied · 11 November 2024
Hi Graham, thank you for choosing Andrews to let your property out. Fantastic to see that Molly was able to keep you informed with everything you needed throughout. Thanks, Rhys
★★★★★ 4/5
TrustpilotGreat viewing with Nancy Henley
I was met by Nancy Henley to be shown around the property. The viewing was on time and I was able to receive all the information I needed. Nancy was able to answer all the questions. The agency was quick with their responses and booking the viewing slot.
Hanna · 28 April 2023
★★★★★ 5/5
TrustpilotAndrews are always professional
Andrews are always professional, and act fairly on behalf of both the tenant and landlord. They have managed my properties for years and I would highly recommend them. Rebekah, my property manager and the team are always on hand to offer support and advice and act quickly on any issues raised by tenants.
Janey · 2 February 2024
Agent replied · 24 October 2024
Hi Janey, thank you for the five star review and sharing your experience with Andrews. Brilliant to see that you've trusted us with your properties for years and that you've received such brilliant service, we know Rebekah plus the team will really appreciate seeing your feedback. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic 🤩
We have had great experience with Janine, Derbyshire from Andrews letting agent so far. She has been doing a sterling job and always on top of her work. When she is handling your case then your property management problems are being dealt with and will be resolved in a swift and timely manner.
Sushant · 1 February 2024
Agent replied · 24 October 2024
Hi Sushant, thank you for the review, brilliant to see that Janine has been on hand to help you out whenever required. Fantastic to see that you've had such a positive experience with Andrews. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic service
Andrews have been fantastic - from arranging two very busy open days to securing me the best offer and helping me to arrange my mortgage. The sale went through very smoothly. The communication was excellent and they managed the chain very well. The team are very friendly and professional.
Natalie · 22 April 2024
Agent replied · 24 October 2024
Hi Natalie, we appreciate you taking the time to leave us a five star review. Amazing to see that we were able to help you with your sale and your mortgage too. Glad to see all went well and we know the team really appreciate your positive feedback, many thanks, Rhys.
★★★★★ 1/5
GoogleTerrible experience. Inexperienced salesman who was unprofessional throughout the buying process. On day of completion they had no interest in us collecting the keys with no communication with promises made that were not kept. Avoid!
Grant · 12 December 2024
Agent replied · 26 December 2024
Hi Grant, thank you for taking the time to leave us a review, and we’re sorry to read that you had a negative experience when dealing with us regarding your purchase 9 months ago. I have looked in to the file and can see that this particular transaction took around 2.5 months to exchange despite the fact that the vendors of the property you were were buying from, were purchasing a leasehold property. The average freehold transaction is currently taking around 3 months to go through and leasehold transactions are taking in excess of 4 months so I cannot see where the poor experience came from. I have looked through the notes and can see that you were always responded to promptly by the consultant who advised when he could help and when the queries were better answered by your solicitors so again, I cannot see where he was unprofessional. With regards to the keys it would be great if you could advise of the promises that were made and not kept by providing further feedback to myself: jmatthews@andrewsonline.co.uk.
With your feedback, I am hoping we can improve our service further. Best wishes, Jake
★★★★★ 5/5
GoogleAndrew’s have been fantastic in managing our house rental, with a proactive approach that made the process seamless. Georgina, in particular, has been outstanding, her expertise and support gave us complete confidence from start to finish. Highly recommend! 👍 …
Karina · 12 October 2024
Agent replied · 11 November 2024
Thank you, Karina! We're thrilled to hear about your positive experience with our team, especially Georgina. Your recommendation means a lot to us!
★★★★★ 5/5
TrustpilotShanon was very friendly.
Shanon was lovely and friendly.
Joanne · 30 January 2024
Agent replied · 24 October 2024
Hi Joanne, thank you for the review. Great to see you had such a nice experience with Shannon. Thanks, Rhys
★★★★★ 5/5
TrustpilotHayley Tennet
Hayley Tennet, has been so helpful in finding me and my friends a house for September. She has gone the extra mile in helping us , which is very good of her. She has been so approachable and kind on the phone with me, this has made my experience with Andrews outstanding.
Ellie · 13 February 2024
Agent replied · 24 October 2024
Hi Ellie, thank you for the five star review. It's great to see we were able to help you and your friends find your new home. We know Hayley will appreciate all the kind words, thanks again, Rhys
★★★★★ 5/5
GoogleWe had a fantastic experience going to market with Andrews. They were incredibly professional and responsive throughout, prompt with feedback, and were flexible to meet our needs when life threw us a bit of a curveball that completely changed our property needs! Would highly recommend them and wouldn't hesitate to use them again; particular thanks to Terri and Beth.PositiveResponsiveness, Professionalism
John · 12 November 2021
★★★★★ 5/5
TrustpilotNicole was a great help
Nicole was a great help, lovely to work with
Madalina · 20 October 2023
Agent replied · 24 October 2024
Hi Madalina, we really appreciate you leaving us a five star review for Nicole. Brilliant to see you had a great experience with us. Thanks, Rhys
★★★★★ 5/5
TrustpilotLamont was polite & professional
Lamont was polite & professional, providing me with printouts of similar properties in the area to back up his valuation of my property. He was friendly & patient responding to all my questions even when not directly related to his visit; it made for a pleasant experience.
Gavin · 8 May 2023
★★★★★ 1/5
TrustpilotThe rental side of there business is…
The rental side of there business is organised outside of there branches. Which means rental renewals are double the amount the competition charges and they don't have the local knowledge regarding rents and availability for the area. Rental agents need to be local and informed - unfortunately this business model they have adopted is unprofessional and misinformed. Andrews need to bring it back into local branches.
Chris · 29 January 2023
Agent replied · 24 October 2024
I am sorry to hear about your experience.I have recently joined Andrews as CEO and have made customer experience a key priority across our business including Sales, Lettings and other business lines. Thank you for your feedback which is gratefully received. We are in the process of making changes to our model in order to be able to better support Landlords and Tenants. These changes, which should be complete by the end of 2023, will see Lettings branches take a clearer role in supporting customers.Carl HowardGroup Chief Executive
★★★★★ 5/5
GoogleWe bought a property via Andrews and had very good service from Beth Gifford and the team. Overall a very positive experience. They were accomodating with viewings & follow viewings and Beth assisted very efficiently and promptly with the sales process. All in all I would recomment Beth Gifford at Andrews.PositiveResponsiveness, Professionalism
Simon · 12 November 2022
★★★★★ 5/5
TrustpilotAndrews Property is a good property…
Andrews Property is a good property company. The agents are very professional and nice. Especially Andrew Bannerman, he did a good job to handling the transaction for both side buyer and owner. All the follow up are very well and give us confidence to stick with them. Highly recommended!!!!
Yoko · 24 February 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
