Trusted Agent profile · Cheltenham
★★★★★
2,154 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.8 out of 5 across 2,154 reviews on two platforms, including 268 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotLouise Gonella
Louise Gonella , the property manager was so helpful and organised an engineer to fix my hot water and heating as a matter of urgency and it was fixed the next morning . I’m so grateful to her for getting on to it so quickly .
Thank you, Melanie! We're thrilled to hear Louise was able to assist you promptly. Your satisfaction is our priority!
5/5
TrustpilotGreat estate agent!
Elliot, the estate agent that has helped us secure an offer on a house has been great. He’s friendly and approachable and is easily reachable. He is also very quick to respond to enquiries and appears to do what he can to update you on news. Would definitely recommend him to others trying to buy a house!
Hi Beth, we certainly know that Elliot will love seeing your feedback and it's brilliant for us to see all his hard work and efforts recognised. Thanks for spreading the word about the fantastic work he does. Thanks again, Rhys
5/5
TrustpilotSearching for a flat
I am searching for renting a flat and came across this estate agency. I contacted them by email about a flat and the day after I received a call from them. The estate agent, Kiana, was very nice and helpful answering to my enquiries. Easy to talk and friendly.
Thank you for taking the time to share your experience and leave a review. Fantastic to see that Kiana was such a source of help throughout your dealings with us. Thanks again, Rhys
5/5
GoogleWe recently used Garry as our mortgage adviser, and he was brilliant. He was very knowledgeable, professional, and friendly. He explained the entire process thoroughly and made it simple and easy. He always ensured we had the best deals possible. We will definitely be using Garry again.
Hi Dan, thank you for the five star review. Amazing to see that Garry was able to provide you with clear guidance and advice. We know he will really appreciate your review. Thanks!
5/5
TrustpilotQuick and reliable service guaranteed
Shannon has been incredible, from the moment we said we wanted to put our property on the rental market she actioned the request quickly, provided relevant documentation swiftly and kept us informed at every opportunity. The house had new tenants in within a couple of weeks. Thank you for all your help.
5/5
TrustpilotVery good customer service
Andrews emailed a property that matched our criteria and I met with Shamiya today at the property for a viewing, she was very professional and friendly and was able to answer all our questions and explained the next steps.Communication has been good throughout and I would highly recommend Andrews.
Hi Diane, thank you for taking the time to leave us a review. Amazing to see Shamiya matched you with a suitable property and then booked you in for a viewing too, we know it's a competitive market so it's great to see Andrews Downend are on your side! Thanks, Rhys
5/5
TrustpilotOutstanding service
First estate agent I contacted. Polite, efficient and made understanding all the legality simple and straightforward. Contact via, SMS, email and phone easy, always prompt and what made it more easy, I got tenants within weeks - no wait. Staff very professional and knew exactly what their client wanted. Fantastic service - Thank you to all but especially Nathan.
5/5
GoogleI really want to give a 5star comment to andrews property agents cheltenham . They made our dream come true and helped us to find our sweet home. Really appreciated your service throughout . Specially STEPHANIE DYER her service and kind explanation in viewing was amazing . Giving you guys 5 STARS ❤️
Hi Awantha, thank you for the five star review. We are so pleased that we were able to help make your dreams come true, that's why we love doing what we do. Thanks again for the feedback we know Stephanie will really appreciate it, Rhys
5/5
TrustpilotGreat communication
Louise was very helpful is resolving the issue with our boiler. Her coordinated all parties involved really well and helped reach a good outcome for us.
4/5
TrustpilotOverall good to deal with
Overall good. Communications is sometimes hit and miss
Hi Alex, thank you for the four star review. If there was anything else we could have done to make your experience five star, please let me know. RMessengern@AndrewsOnline.co.uk, thanks, Rhys
5/5
TrustpilotExcellent Customer Service
Louise makes working with Andrews an absolute pleasure. Always professional and does things quickly and effectively. Thank you Louise - you make being a landlord easier!
5/5
TrustpilotJas was really nice on the viewing and…
Jas was really nice on the viewing and helpful explaining everything!
Hi Rhys, thank you so much for taking the time to leave us a five star review. Great to see you had such a positive experience with Jas on your viewings.
5/5
TrustpilotIt was seamless
It was seamless, Nicole was really helpful in providing accurate information quickly.
Hi Damilola, fantastic to hear it was a seamless process for yourself! Thank you for taking the time to share your experience and all the best, Laura.
5/5
TrustpilotPositive experience of Andrews as a landlord
I've been working with Andrews, and specifically Michelle Smethurst for close to 20 years. It's been a fantastic experience! During that time she's partnered in finding long term tenants, helped managed repairs, dealing with the council and the ongoing relationship with tenants. She's my trusted partner!
Thank you, Robin! We're thrilled to hear about your positive experience with Michelle over the years. Your trust and satisfaction mean a lot to us.
5/5
TrustpilotNancy has been extremely helpful in our…
Nancy has been extremely helpful in our viewings. The way she provided all details really helps us as Tenant. I am placing the offer for the property today itself as pleasantly happy on overall experience.Thank you Nancy and Andrews Team for accommodating our requirement of viewing as well. Regards Swati Singh
5/5
TrustpilotLisa and Robbie were great
Hi Ruth, thank you for the five star review. Brilliant to see that Robbie & Lisa from Andrews Southville have been able to provide an excellent service to you. Thank you, Rhys
5/5
TrustpilotMove On Removals and Storage
From a business-to-business perspective I can't recommend Andrews in Westbury on trim highly enough.Fantastic communication, great personal service, Claire stayed in touch with us throughout the whole moving process and gave us all of the right information at the right time. A true asset to the business, we are now looking forward to working together more in the future.
Hi Rik, thank you for taking the time to write a five star review. Great to hear you had fantastic service from our Westbury On Trym branch and received excellent communication from Claire. Fantastic to hear your looking forward to working together in the future! Thank you again and all the best, Laura.
5/5
TrustpilotI have rented a property through Andrews in Putney
I have rented a property through Andrews in Putney for at least a decade and have always found their service to be prompt and efficient. I have particularly high regard for Michelle Smethurst who has always helped me with any issues and treated me with respect. I would highly recommend them.
Hi Guy, thank you for taking the time to write a lovely five star review. Fantastic to see your have rented with us for at least a decade now and it is fantastic to hear the team have been there to assist you every step of the way.Thanks again and all the best, Laura.
5/5
TrustpilotGreat Enquiry Experience
My experience regarding an enquiry into letting our a property was improved by Karen in the Wallingfon office. She took her time to listen to my queries and answered in great detail, with a lot of patience. Overall she was lovely to speak to and has helped positively aid my decisions moving forward.
Thank you for the five star review. We know Karen will really appreciate seeing your fantastic feedback. Thank you for sharing your experience with us, Rhys.
5/5
GoogleI bought my current house from Andrews. Beth was a great agent, listening to and understanding what I was looking for. She even contacted me about my house knowing it was just what I was after and she was right! They were also great during the contract process helping move it on when both mine and the sellers solicitors were holding things up.PositiveProfessionalism
5/5
TrustpilotJas was brilliant
Jas was brilliant, did a great job and very welcoming!
Thank you for the positive review, great to see you had a five star experience with us!
5/5
TrustpilotAs a contractor I have been dealing…
As a contractor I have been dealing with Sarah at Andrews for a number of years now. She is a pleasure to work with when responding to and managing maintenance works orders. She is always professional and quick to reply to any queries and has a great sense of humor with it :)
Hi Victoria, thanks for the review. Fantastic to see you've built such a strong relationship with Sarah over the years and are collectively able to assist our tenants and landlords alike in a prompt manner. Thanks again, Rhys
4/5
TrustpilotNancy is a friendly and energetic…
Nancy is a friendly and energetic estate agent.
Thank you for your review Samiran. I am glad that you had a good experience with our negotiator Nancy. Would love to know if there is anything more we can do for you as a customer.Kind regardsCarl HowardGroup Chief ExecutiveAndrews & Partners
5/5
TrustpilotI have to say that Michelle…
I have to say that Michelle Smethurstis great . She is the most professional and friendly person and ready for help when ne need about the flat we rented from Andrews. We loved her service. Her responses and suggestions were always very timely and helpful. So grateful.
Hi Shenay. Brilliant to see that Michelle has been so helpful to you. Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Andrews Cheltenham won ESTAS awards in one year, most recently 2019.
ESTAS winner in one year: 2019.
ESTAS awards by year, 20192019 1 Silver and 1 Best in County ESTAS 2019 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Andrews Cheltenham hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Cheltenham.
Yes. Andrews Cheltenham won Silver for Lettings (Tenants) in Southern and Best in County (Gloucestershire) at the ESTAS 2019 awards.
