Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotIf you want leeches and villainous scum…
If you want leeches and villainous scum to deal with when renting, then these are your go to guys! There's a certain saying regarding not doing something even if they're on fire, and that is true.Had a breach of contract for the past 8 months along with countless issues and Andrews have been about as helpful as a chocolate teapot. They caused some of the issues with their neglegence too, but love pointing fingers at anyone but themselves. Once they owned up to it they dragged their feet so much that two months down the line after the admital, they still have done nothing about sorting it. Way way way more issues but if I wrote them all here, I'd be writing a book. Although I must say my favourite issue being the fact they hired and used a cowboy builder who wasn't gas certified. This uncertified builder then removed our gas hob. When we found he wasn't certified we contacted Andrews, who couldn't care less about it. Genuinely funny how bad they are. I'm moving out in a week and quite frankly cannot wait to never deal with these scumbags again. See you in hell.Note: don't contact me with your we care rubbish, I'm going through various motions already. This is my vent and caution to others and that is all.
Tom · 6 July 2022
Agent replied · 24 October 2024
We are sorry to hear about your experience. Our central customer support team are now aware of the issues and will be working with the property management team to understand what has happened in this instance.
★★★★★ 1/5
TrustpilotNOT EVEN 1 STAR
Andrews agency has been so unhelpful and did not once respond to my emails or calls. Whenever I was able to connect to one of you, they had no idea what was going on. There's 3 weeks to our supposed date for the first rent and not one person has informed us anything about rent, bills etc. and on top of that made our guarantors provide the same information multiple times, kept telling us to do referencing when it was completed and signed (confirmation emails were sent) and did not pick up any calls or respond to any emails. I had to go into the branch twice just to scan in my passport and even then I had to send an email with the details because of your incompetence. The guarantor and tenant would not have pulled out of the contract and wasted the holding deposit money if it weren't for Andrews agency being so unresponsive. Everything should have been sorted way before now and ready for when we start paying rent. I am pulling out of the let.
Beyza · 6 July 2022
Agent replied · 24 October 2024
Sorry to hear about your experience. We appreciate it may be too late for you, but if you would be happy to let our central support team (wecare@andrewsonline.co.uk) know a little more about your experience we can work to make sure nothing similar happens again.
★★★★★ 5/5
TrustpilotMoving in to my new home almost 200…
Moving in to my new home almost 200 miles from everything I’ve ever known Andrews were absolutely great from start to finish making the move easier for me. And it doesn’t stop there andrews are always on hand and very glad to help with anything you wish discuss. Thank you for all your hard work and input I’m thoroughly enjoying my new home.
Joanne · 14 December 2023
Agent replied · 24 October 2024
Hi Joanne, we know that moving house can be a daunting process, even more so when the move is such a big one.It's amazing to see how much we helped you and made your move easier. We really appreciate your thanks and the review, it's great to see you're nicely settled in. Thanks, Rhys
★★★★★ 1/5
TrustpilotIf I could I would rate it zero I would!!!
If I could I would rate it zero I would!!!They are so slow, unprofessional and wait for the paid tenants to chase up stuff… We had a broken shower door for 6 months, we ended up leaving the property and the shower door was still NOT fixed. It also took them 4 weeks nearly to fix the water, therefore myself and my boyfriend was showering in cold water or heating up the kettle in a cold December. Very slack company and the lack of remorse is a joke. Would NEVER rent a house/flat from them again..
Losa · 25 June 2022
Agent replied · 24 October 2024
Good morning Losa, thank you for taking the time to leave your comments. We're sorry to hear you were disappointed in the level of service received. We'd be happy to look into this further if you contact us at wecare@andrewsonline.co.uk
★★★★★ 5/5
TrustpilotGreat attention to detail and communication.
Honestly had such a positive and efficient experience with Andrews. Emily (Woodman) showed us the property and guided us through the entire process seamlessly. With so much care for us and attention to detail. We haven't had such a good experience with an estate agent before and we are super grateful for the positive experience that we had!
Katie · 27 March 2024
Agent replied · 24 October 2024
Hi Katie, thank you for the five star review. Great to see that Emily provided such a positive experience for you, we know she will really appreciate seeing your feedback. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreg was very useful and clearly…
Greg was very useful and clearly explained things to me
Richard · 19 March 2024
Agent replied · 24 October 2024
Hi Richard, thank you for the five star review. Great to see that Greg was on hand to help you with anything required through your property search. Thanks, Rhys
★★★★★ 5/5
TrustpilotAndrews was really responsive
Andrews was really responsive. Reece was really friendly, helpful and accommodating when we needed viewing on specific dates/times
Lucy · 19 September 2023
Agent replied · 24 October 2024
Hi Lucy, thank you so much for your kind review and glad Reece was on hand to help you with your search and were able to view a property at a suitable time. Good luck with your onwards search! Thanks, Laura.
★★★★★ 5/5
TrustpilotDaniel and Nancy were very helpful
Daniel and Nancy were very helpful, polite and answered all our questions. Very nice people to deal with.
Gerry · 15 September 2023
Agent replied · 24 October 2024
Hi Gerry, thank you so much for the positive review for the team in Horley, with particular mention going to Daniel & Nancy, we know they work extremely hard to keep our customers informed and take real pride in their work. Good luck with your property search, thanks Rhys.
★★★★★ 5/5
TrustpilotGreat service from start to finish
Great service from start to finish. As a first time landlord Shannae explained the process in a clear and professional way, making me feel at ease. Junior was a great member of the team to work with, he kept me updated and helped make the whole process extremely stress free for me.
Emily · 22 July 2023
★★★★★ 5/5
TrustpilotJustine has been amazing
Justine has been amazing. She went above and beyond during the process of selling our property
Charlotte · 1 November 2023
Agent replied · 24 October 2024
Hi Charlotte, thank you for sharing your feedback and leaving us a five star review. Great to see that Justine has been on hand to help you out through your sale. Many thanks, Rhys.
★★★★★ 5/5
TrustpilotLong-standing client
I have been a client of Andrews' since 1998 and most recently their efficiency and cooperation has been greatly valued, in marketing and letting my small flat within a remarkably short period of time. In particular, I enjoyed working with Shannae and her colleague, Richard, both of whom provided excellent service.
Denny · 23 July 2024
Agent replied · 24 October 2024
Hi Denny, thank you for continuing to trust us with your business over the last few decades. Amazing to see the level of service you've received has been excellent over the years. Thanks again, Rhys
★★★★★ 5/5
TrustpilotI had a very nice experience
I had a very nice experience, I met Shamiya who did a nice job taking me around the property she made a call to remind me of my viewing time, Thumbs up Shamiya you know your job and I can say you have passion for it.Keep up the good job.
Priscila · 6 August 2024
Agent replied · 24 October 2024
Thank you, Priscila! We're thrilled to hear about your positive experience with Shamiya. Your kind words mean a lot to us. We'll be sure to pass on your compliments to her.
★★★★★ 5/5
TrustpilotShannon was a star
Shannon was a star. Super helpful
Caroline · 22 May 2024
Agent replied · 24 October 2024
Hi Caroline, thank you for the five star review. Great to see that Shannon was so helpful to you. Thanks again, Rhys
★★★★★ 5/5
TrustpilotGreat communication
Communication was great. Lisa was very helpful throughout the whole process and answered any questions we had.
Matt · 27 September 2023
Agent replied · 24 October 2024
Hi Matt, thank you for the five star review. Great to see Lisa was on hand to help you throughout your experience with Andrews, we really appreciate your feedback. Thanks, Rhys
★★★★★ 5/5
GoogleCannot recommend Steve enough. He is professional, helpful and informative. Any questions I have he gets back to me quickly with a detailed response and he updates me on any changes or new information. He recommends ways to help me with selling and buying without being pushy. He is helpful and I know that when selling my property with him everything is in good hands!PositiveResponsiveness, Quality, Professionalism
Emily · 12 November 2021
★★★★★ 5/5
TrustpilotFriendly agent
Friendly agent, and happy to answer all questions necessary. Would definitely recommend.
Dave · 18 November 2025
Agent replied · 22 November 2025
Hi Dave, thank you for your wonderful review! We're thrilled to hear you had a positive experience with our team. Your recommendation means a lot to us. If you need any further assistance, feel free to reach out. Best wishes , Lisa
★★★★★ 5/5
TrustpilotExcellent service and communication
I spoke to Drew (Andrew Palmer) and was really impressed by his professional and courteous manner. He was able to give some really helpful advice and I felt I could trust his expertise with my property. Andrew even followed-up with further contact, as promised and I appreciate the attention to detail, during the discussion.
Kay · 28 April 2023
★★★★★ 5/5
TrustpilotNabeeha
Hi. I'm Nabeeha. My experience so far with Andrews has been great. The team is lovely to speak with and they are always available ti clarify all sorts of doubts and work effeciently . I came here to rent and they have guided me well and have found my just the right flat as I have wanted. HIGHLY RECOMMENDED!
Nabeeha · 31 January 2024
Agent replied · 24 October 2024
Hi Nabeeha, thank you for taking the time to write us a five star review. Amazing to hear you have had a great experience with us so far and the team have been able to assist you. Thank you for the recommendation too and all the best in your new flat, Laura.
★★★★★ 5/5
TrustpilotI was most impressed with the service…
I was most impressed with the service Andrews provided, through all the challenges we faced they remained professional at all times ensuring I was kept up to date with the information as the sale progressed.I am very grateful for their perseverance and for the end result.
Mrs · 23 September 2024
Agent replied · 24 October 2024
Thank you for your kind words! We're thrilled to hear you had a positive experience with us. Your satisfaction is our priority, and we're glad we could assist you through the process.
★★★★★ 5/5
GoogleHave only had one viewing that I’ve booked so far but I feel very well looked after by the whole team which is really great for a first time buyer; Shannon’s done a great job with the viewing, answering all my questions and then following up on the a million more I sent her too
Rupa · 15 April 2024
Agent replied · 11 November 2024
Hi Rupa, how exciting to be looking to buy your first home! We are so glad we've played a part in that journey so far and hopefully we will be able to help you further throughout your journey. Thank you for sharing your feedback, we know Shannon and the team will really appreciate it. Thanks, Rhys
★★★★★ 5/5
TrustpilotFantastic estate agents, friendly staff
Fantastic from start to finish. Not only was Connor fantastic during his viewings and his knowledge was great, the whole team was equally as great when we enquired about properties. It sounds like the whole team work together to make the end consumer happy and it was honestly a great experienceThank you so much
Consumer · 1 May 2024
Agent replied · 24 October 2024
Hi there, thank you for your five star review to Connor. Brilliant to see Connor provided you with his excellent knowledge and the team were able to make it a great experience for yourself! Thanks again and all the best, Laura.
★★★★★ 5/5
TrustpilotGreat Professional Service
It was such a pleasure working with Mr.Isaac Biggerstaff from Andrews Property Group. Thanks to his professional and friendly service. Always keeps us informed about the latest and helps us to see through to the end. Thanks again to Isaac and his team for their service in this matter.
Nanda · 21 August 2023
★★★★★ 5/5
TrustpilotLouise Gonella
Louise Gonella , the property manager was so helpful and organised an engineer to fix my hot water and heating as a matter of urgency and it was fixed the next morning . I’m so grateful to her for getting on to it so quickly .
Melanie · 10 September 2024
Agent replied · 24 October 2024
Thank you, Melanie! We're thrilled to hear Louise was able to assist you promptly. Your satisfaction is our priority!
★★★★★ 5/5
TrustpilotFriendly and efficient service
A big thank you to all the staff at the Bear Flat Branch, in particular Emma Mussert. From the start we received friendly and enthusiastic advice, our enquiries were always dealt with promptly, in a friendly manner and we received regular feedback during which turned out to be a long and protracted sale.
John · 21 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
