Trusted Agent profile · Cheltenham
★★★★★
2,138 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.8 out of 5 across 2,138 reviews on two platforms, including 258 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotSpecial mention to Shamiya
Super prompt call back after I made my query. Shamiya was so lovely, warm, friendly, informative and really put me at my ease. The property was absolutely gorgeous, looking forward to hearing back tomorrow! Kate Clayton
Thank you, Kate! We're thrilled to hear about your positive experience with Shamiya and that you loved the property. We look forward to assisting you further.
5/5
GoogleRecently started renting back in Cheltenham, and Andrew's has made it very easy for us. A special shout out to George who has always helpful and friendly. Excellent!
Thank you, Nathaniel! We're thrilled to hear that your renting experience in Cheltenham has been smooth. George will be delighted to hear your kind words. Enjoy your new home! Best wishes, Jake
5/5
TrustpilotGood customer service
Good customer service , understanding , responding the phone calls and messages
Thank you, for your wonderful review! We're thrilled to hear you appreciated our customer service and responsiveness. Your feedback motivates us to continue providing excellent service. If you need anything in the future, feel free to reach out.
5/5
TrustpilotHad a great experience viewing …
Had a great experience viewing the house in downend yesterday..Shamiya Simpson was excellent and very helpful in showing the house around. Was easy to contact her and was cheerful with the client. Will give 5 stars easily
Hi Isaac, thank you for taking the time to leave us a five star review. We know Shamiya really appreciates seeing your kind feedback. Thanks again, Rhys
5/5
TrustpilotI would like to thank Brian Barnsby and…
I would like to thank Brian Barnsby and his team at Andrews for a quick sale of our house. Kept us informed throughout and resolved the few hiccups that inevitably popped up. If I had another house I’m sure they could sell it.
We appreciate you taking the time to leave us a review. Fantastic to see that Brian and the team were able to help you throughout your sale, great to see that everything went through in good time, even with the odd inevitable bump in the road. Thanks again, Rhys
5/5
GoogleYou find out how good a company is when things go wrong , as a tenant I had flooding . The lengths Holly Turrle and K O’Donnel went to resolve the situation was outstanding . Holly was the lady you first showed around the flat and continues to support when ever needed , escalated the problem quickly and communicated well throughout. K O’Donnell worked extremely had with various parties to ensure the drainage issue was resolved , before the forecasted rain arrived . In general everyone in the Cheltenham office is friendly and always happy to Help Thanks all
5/5
GoogleA huge thank you to Garry Maisey at Andrews in Cheltenham! If you are looking for someone to help you find the best mortgage and protection then he is your guy! Garry was so helpful and supportive, he listened to our needs and found us the best mortgage to suit. Being first time buyers he took the time to answer all our questions and to explain anything we didn't quite understand. He made it feel easy and helped advise us through the whole process. We cannot reccomend him enough!!
5/5
GoogleOwen was great at getting a few issues I had with my bathroom sorted, nothing was too much trouble. Always made sure it was at a time convenient which helped a lot.
Thank you, Matthew. It's great to hear Owen helped to sort out some issues with your bathroom. Thanks for the feedback.
5/5
TrustpilotIssy was helpful at the showing
Issy was waiting at the rental house for us when we arrived. She was helpful and kind during our visit and told us a bit about the services Andrew’s offers.
Thank you, Christina! We're thrilled to hear that Issy made your visit pleasant and informative. We appreciate your kind words and look forward to serving you again. Best Wishes , Lisa
5/5
GoogleGarry Maisey is an absolute gem! He was amazing from start to finish, whilst handling our Mortgage and insurances. He really made the purchase of our property such a nice process and never failed to call when we needed advice. Thank you Garry!
Hi Will, thank you for leaving Garry a review, we know he will really appreciate the positive feedback. We are so pleased that Garry has been able to help you in getting the money you need to buy a home and then being able to sort the protection to keep you in your home too. Thanks, Rhys
2/5
TrustpilotNothing like the experience the rating makes it seem.
We've had our flat listed with a competitor for a while and were keen to get it moving.We had a good meeting with the agent here, he was friendly, knowledgeable and slick, and we said we'd be happy to co-list with them. He tried to pressure us into dropping the asking price to 'attract more viewers with the hope of getting up to what we're after'. I hate this tactic, and don't buy it for a second. He was hoping for a quick sale and to apply pressure when we get a lowball offer. This was the first warning sign. I said no, in writing, confirmed we'd be happy to co-list. I got a contract sent across to me with the price he pushed for and sole listing terms. The following day after this was sent I got 4 reminders before 10am. And he chased me a lot during the working day.I also had a call from the legal team, which again I was pressed to use because it makes the communication threads easier for the agent and solicitor. They gave us a quote twice what we got elsewhere, which they instantly dropped when I said I was getting other quotes. This annoyed me too. I then wrote to our agent and explained I was frustrated. Everything I'd written hadn't been taken into account, and the legal team essentially tried to rip us off. This is exactly what I got back (copied and pasted): Good to know the interest is starting to pick up. Not a problem about missing the calls, appreciate you have a schedule. We do not co list with other agents, the risk involved for you is higher as you may have to pay two estate agency fees so wouldn't advise. Of course would still like to support you in the sale so do let me know if you plan to switch agents. Also unfortunate the experience you have had with the legal team, they will try to be competitive in price where they can hence the discount offered.---No apology. No acknowledgement that he missed the only two things in an email. First time he's said they don't co-list, despite it being the fourth time I'd mentioned it. Doubled down on the idea the legal team should be rinsing us if they get the chance. This is not the service I expected after the reviews here.
Thank you for your feedback, and we sincerely apologize for the experience you have had. We take all feedback very seriously. All your comments have been noted and will be fully investigated. We will look into our processes and learn from this to ensure that are providing an excellent customer experience - which is vitally important to us at Andrews Property Group. Thank you for taking the time to provide your valuable feedback.
5/5
GoogleI cannot recommend Andrews highly enough! Gracie, Hayley and Matt are amazing and have worked tirelessly over 3 days to make the impossible happen. They are professional whilst keeping things light, empathetic whilst keeping things efficient and genuinely a credit to the company. Thanks guys!
Thank you, Bev! We're thrilled to hear about your positive experience with Gracie, Hayley, and Matt. Your kind words mean a lot to us, and we're delighted they could assist you so effectively. We appreciate your recommendation and look forward to serving you again in the future!
5/5
TrustpilotMolly Bentham
Molly Bentham from Andrews has been my contact through redecoration and re-letting my studio flat. My experience has been professional and relatively stress-free! From advertising to tenant move-in, on a 'let-only' agreement has taken 2 weeks! Very happy customer, thank you Molly :-)
Hi Suzi, fantastic to see that Molly has been on hand to help you sort your property management needs, from helping you in organising the decorating of your flat through to finding a fabulous new tenant for you. Thanks again for the review, Rhys
5/5
TrustpilotMany thanks to Isaac
Many thanks to Andrews, and especially Isaac, for all the hard work in making our recent move happen. Even after our first sale unexpectedly fell through they found us another buyer within 2 weeks.
Hi Eoin, thanks for the review. Fantastic to see that Isaac was on hand to help you each step of the way. Congratulations on your move!
5/5
TrustpilotValuation on property
We asked Andrews for a valuation on our property and we had Brian Barnsby to give us the valuation. Brian was very friendly warm and very knowledgeable. We would like to thank Brian for the personal touch. Would recommend Brian for future sales if you use Andrews
Hi Lorraine, we really appreciate your feedback and it's fantastic to see that Brian was able to pass on his wealth of knowledge to you, allowing you to make a fully informed decision, thank you for the recommendation and five star review. Kind regards, Rhys.
5/5
TrustpilotMy agent Monica Burton
My agent Monica Burton , has helped me a lot , she’s been a amazing , helping me to rent a apartment , the property market is very competitive and it’s been very hard for me , but monica has made it very easy , she’s been communicating with me every step of the way and updating me all along .She is such a wonderful person and so patient .She has helped me a massive deal i’m eternally grateful to her .
Thank you, Milena. We're thrilled to hear how Monica helped you to find an apartment to rent. Enjoy your new home!
1/5
GoogleBooked a viewing with Andrew’s of a property in St Peter’s close in Cheltenham- they could not open the door, we had a second try booked that they cancelled, then the third trip to the property they could not open the door again. We called their office to complain but despite the web site stating they are open until 1800hrs everyone had left at 1730. If you can’t trust them with the basics how can you trust them at all.
Hi Stephen, thank you for taking the time to reach out and provide us with some feedback. I would like to apologize for the issues you have experienced when attempting to view a property with us. For context, we have since found out that there was an ongoing issue with the lock at the property that the tenant did not advise us of and only found out about after he left. The 2nd viewing that you mentioned had to be cancelled as the tenant asked us not to do this one as he was moving out that day. In terms of the call, I do apologize if no one answered but I can assure you that we were working until 6pm and it is likely that the staff in the office were on the phones at the time. I have looked through our call log and voicemails from that day and cannot see a call from the number associated with your viewings and cannot see that any voicemail was left so cannot track this down unfortunately. I am pleased that you eventually were able to view the property after these issues and hopefully this response provides some clarity on the situation. Thanks , Sam
5/5
GoogleMy husband and I recently moved to Cheltenham for work. We had to urgently look for an affordable place to rent so that we cut air bnb costs and expenses. We used Andrew's to look for a property and our assistant was Gracie Starkey, she's a pleasure to work with, what a gem you have within the company. The services were top notch, efficiency and transparency at it's best! She closely worked with us during every step, this was is 1st rental in the UK too but she made the whole process a lot easier. We moved into the property 2 days ago and we're loving the new home. Thank you so much! Mr&Mrs Christmas
Thank you for taking the time to leave us a review and we are so pleased that we were able to help you find your first home in the U.K! We know Gracie will really appreciate seeing your feedback too. Thanks, Rhys
5/5
TrustpilotLovely friendly efficient staff who care.
Great personal, caring and genuine service from my local Bear Flat Andrews estate Agents. I had 3 valuations and chose this office because of the initial meeting with Emily...she is interested engaging and very professional as well as being very easy to get on with.It was nice to have some enthusiasm right from the off...unlike a few other places I had valuations from.I was fortunate to sell the house to the first person that viewed it!.....the sale and then transactions were pushed along by Emma who was efficient and helpful. My buyer had a personal crisis in the midst of the sale and Emma handled this with sensitivity and professionalism to complete the whole sale.Keith and Sophie in the office were also really kind and on hand when I had a call or query. Selling your house and in my case business after 25 years was a daunting prospect....however due to the friendly caring people in this office ...the sale went through quickly and without too much stress!!
Thank you, Katherine! We're thrilled to hear about your positive experience with Emily, Emma, Keith, and Sophie. Your kind words mean a lot to us. Best wishes in your new chapter!
5/5
GoogleI have just completed a purchase through Andrew’s with the help of the wonderful Holly Tuttle. I honestly cannot praise Holly highly enough for her service, she was so on the ball and actioned everything so quickly as well as doing most of the work the other estate agents should have been doing. I was updated regularly and found the whole process with Andrews really professional and helpful. Highly recommend using Andrews in Cheltenham
Thank you, Sarah! We're thrilled to hear about your positive experience with Holly and our team. Your recommendation means a lot to us. Enjoy your new home ! Best wishes , Lisa
5/5
Trustpilotviewing made easy
Shannon made the viewing process easy and straight forward helping me with all my questions about the property .made me fill at ease as this is my first time looking for places to rent definitely recommend Shannon fromAndrews downend branch
Thank you for the five star review. Amazing to see that Shannon gave you such a brilliant experience throughout your property search. Thanks, Rhys
5/5
TrustpilotGood Experience
I have been with andrews for almost 2 years now . It was been a great experience and interaction with Raluca has been great . They’re always available to sort the problem and make sure we as tenants are comfortable. Thankss
Thank you for the five star review, fantastic to see Raluca and the team have been on hand to help you out whenever required. Glad that you've had an excellent experience as a tenant with Andrews so far, thanks, Rhys
5/5
TrustpilotI highly recommend Nicole
I highly recommend Nicole, Andrews Property Group. From the start, she did such an amazing job and she was an absolute pleasure to work with. Honest, straightforward, and professional, Nicole is everything you wish for in an estate agent. I have no hesitation in recommending Nicole to others planning to rent.Glines (not sure of his first name) and Shannon were also amazing. When the process was taking a little bit longer than expected, Glines was patient, quick to reply, communicated with us, and played a key part in ensuring the issue was resolved to the satisfaction of all parties. On several occasions, they'd explain the process and provide options. They were also quick to respond.I'm super pleased with the team at Andrews.
5/5
TrustpilotAndrews was a pleasure to deal with
I recently had the pleasure of speaking with Shannon and Issy to view a property. Both were so friendly, helpful and approachable and a pleasure to deal with. Highly recommend Andrews for anyone on a property hunt
Hi Ross, thank you for the five star review. Fantastic to see that both Shannon and Issy were on hand to help you with your property search. Thanks, Rhys
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