Trusted Agent profile · Cheltenham
★★★★★
2,138 reviews across 2 platforms
11 Bath Road, Cheltenham, GL53 7HG, GL53 7HG
Andrews's office in Cheltenham, at 11 Bath Road, is rated 4.8 out of 5 across 2,138 reviews on two platforms, including 258 Google reviews rated 4.6.
Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
5/5
TrustpilotBest letting agent and property managers we’ve worked with
We have been renting for a very long time and Andrews have been by far the best move in experience. The property had a lot of issues and they covered everything with great communication and nothing ignored. Jasmine and Louisa were both a great help. Very happy!
Hi Sam, we appreciate you sharing your experience with us and it's great to see it has been such a positive one. Thanks again, Rhys
5/5
TrustpilotI spoke with Molly and I was given…
I spoke with Molly and I was given extremely helpful and practical information. I was told I would be kept aware of anything in future that could be done to help as well.
Thank you for your wonderful feedback! We're thrilled to hear that Molly provided you with helpful information. We look forward to assisting you in the future.
5/5
TrustpilotTanya was brilliant
Tanya was brilliant! Getting 9 viewings in just 3 week and a sale in under a month!Even when we had to pull out of the house we were buying she was still supporting and kept the whole chain on board. Highly recommended
Thank you, John! We're thrilled to hear about your positive experience with Tanya. Your recommendation means a lot to us.
5/5
TrustpilotBrian Barnsby was brilliant with…
Brian Barnsby was brilliant with guidance of the sale of my property. He check in with me step by step to see how things were going I would recommend Brian anytime thanks a million Brian you deserve more than 5 stars
Thank you, Kimie! We're thrilled to hear about your positive experience with Brian. Your recommendation means a lot to us.
5/5
TrustpilotFriendly and Bubbly Staff
Issy was extremely friendly and very helpful. Really made the whole viewing experience feel so easy and less of an interrogation. Both Issy and Molly have been great with their communication during the process.Many thanks Dale and Thea
Thank you, Dale and Thea. It's great to hear that you found Issy and Molly really friendly and helpful.
5/5
TrustpilotJasmine Gyde
Jasmine Gyde is wonderful. She was allocated to my property earlier last year and despite having to navigate through some challenges, she always works to deliver. A very friendly, sweet and selfless individual who will go above and beyond. Jasmine is an asset to Andrews. 💯
Hi Ishaq, thank you for sharing your experience, we know that Jasmine will really appreciate seeing your kind feedback. Brilliant to see she was of such help to you when you needed her! Thanks again, Rhys
5/5
TrustpilotHelpful staff and quick to respond
Shamiya was lovely, very friendly and helpful and very quick to respond to any emails or phone calls when I needed her. She helped me secure a rental within a couple of days after months of searching and disappointment.
Thank you, Jake. It's great to hear Shamiya provided such excellent service and helped you secure a rental quickly. We hope you enjoy your new home.
5/5
TrustpilotExcellent valuation advice
We recently had a valuation visit from Catherine Turner of the Bear Flat office. Catherine was extremely knowledgeable and personable and gave us excellent advice. This has given us just the information we need at this stage of our potential sale.
Thank you, Stephen. We're very happy to hear that Catherine provided you with valuable advice and a positive experience. Please get in touch again when you decide to sell.
5/5
TrustpilotExceptional Service - Isaac Made Buying a House a Breeze!
If you're looking for a real estate agent who goes above and beyond, then look no further than Isaac, he works for Andrews. We recently purchased a house, and Isaac's support throughout the entire process was nothing short of incredible.From the very beginning, Isaac was incredibly knowledgeable and patient. He took the time to understand our needs and wants in a home, and he never made us feel pressured to settle for anything less than perfect. He was always available to answer our questions, no matter how big or small, and his communication was prompt and clear.One of the things we appreciated most about Isaac was his positive and reassuring attitude. Buying a house can be stressful, but Isaac always kept us calm and informed. When things slowed down during the process, he was there to reassure us and keep us moving forward.We honestly couldn't have asked for a better experience. Isaac is a true professional, and we highly recommend him to anyone looking to buy or sell a home. In fact, we can't wait to recommend him to our friends and family.
5/5
TrustpilotI had a good experience with Andrews…
I had a good experience with Andrews group. Sammi was very kind and took his time showing me around the property and discussed all the necessary details at length. He made sure to answer all my queries. Good customer service!!👍
Thank you, Jugal. Your feedback on the positive viewing experience with Sammi is greatly appreciated.
5/5
TrustpilotPaul and Elliot were excellent and…
Paul and Elliot were excellent and clearly know the local market extremely well. Provided us with good advice and pitched the property price just right.We have consistently used Andrews over many years and have always received excellent service.
Thank you, John! We're thrilled to hear that Paul and Elliot provided excellent service and valuable advice. Your continued trust in Andrews means a lot to us.
5/5
TrustpilotMonika was absolutely transparent…
Monika was absolutely transparent helpful and followed up with all information in detail!thanks
1/5
TrustpilotI had the extreme misfortune to rent a…
I had the extreme misfortune to rent a property from Andrews in the South Wales area. Portfolio Property Manager was Nicola Holdaway. What a vile company to deal with, rude and obnoxious staff who couldn't care less. Getting any response from her was a nightmare, so unprofessional, I would not recommend this company and will certainly never use them again.
Jude,Thank you for reviewing Andrews. I'm sorry to hear about your experience. I would welcome the chance to investigate what has happened so that we can ensure we take any corrective action. Delivering strong customer experiences is very important to us.If you were willing to drop me a line at choward@andrewsonline.co.uk I would be most grateful.Kind regardsCarl HowardGroup CEO, Andrews
5/5
TrustpilotKind customer service
Had great customer service recently namely from Issy, Shannon + especially Dan, the last who I worked with most closely who was informative, responsive, respectful, helpful + most importantly, truly kind throughout the whole process, which made it so much easier on me.
Hi there, thank you for taking the time to write a lovely five star review. Amazing to see you received great customer service from our team and I am so glad to hear they made the process so much easier for yourself, the team will really appreciate this review. Thanks again and all the best, Laura.
5/5
GoogleWe've been really impressed by our experience with the lettings team at Andrews so far - a big thank you to George for making the process an absolute breeze, and being available for any questions.
Thank you, Abi! We're thrilled to hear about your positive experience with our lettings team. George will be delighted to know he made the process smooth for you. Best wishes , Lisa
5/5
TrustpilotI highly recommend Andrews and the nice…
I highly recommend Andrews and the nice lady, Shamiya explained in detail and was friendly in today's viewing. They initially matched a property within our criteria and the details too were accurate as per the property advertisement. Thanks Shamiya and your team.
Hi Yasasvi, fantastic to see you had such a brilliant experience with Shamiya and the team. We wish you all the best with your property search. Thanks, Rhys
5/5
GoogleShout out to Molly who has been so helpful with any queries and property searches! Molly has always responded quickly and goes above and beyond whilst remaining professional! I highly recommend Andrew’s letting team! Thank you for all your hard work and support!
Hi Gabriela, thank you for the five star review. Amazing to see that Molly has been so helpful through your property search, we know she will really appreciate seeing your kind feedback! Thanks, Rhys
5/5
GoogleSteph showed us a property on very short notice. She also followed up with a personal e-mail, whereas a lot of other estate agents have lost the personal touch, as they have software systems that generate automated e-mails after a viewing to get feedback. Thanks Steph!
Hi Michelle, thank you for the review. Great to see that Steph was on hand to accommodate your viewing and then followed up with the personal touch as you mentioned. Thank you for sharing your feedback we know Steph will really appreciate it. Thanks, Rhys
5/5
TrustpilotGreg Lines was incredibly helpful
Greg Lines was incredibly helpful. I left my key inside my flat and unfortunately was locked out but Greg lent me a spare set so I was able to get back into my flat. Thank you!
Thanks for your review, Natasha. Glad that Greg was able to help you.
5/5
TrustpilotFantastic experience with the andrews…
Fantastic experience with the andrews downend sales team. Although we didnt make an offer we were allowed to view twice right at the end of the day and it was last minute. Antonia was very responsive and answered all of our questions.
Hi Ryan, thanks for the review. Great to hear you had a fantastic experience with us and we wish you all the best with your property search. Thanks, Rhys
5/5
TrustpilotThanks Shamiya Simpson
Thanks Shamiya Simpson, had a wonderful experience with you. You are so lovely in engaging the Tenants. So polite and have good mannerism. Clear in answer to queris, sure I will recommend you to all. Thanks Andrew Property Group
Thank you, Brijesh. It's great to hear about your positive experience with Shamiya. Your recommendation means a lot to us.
5/5
TrustpilotGreat service from Andrews
Great service from Andrews! Shamiya was so lovely and friendly and gave us an informative tour of the property and didn't rush the viewing at all. She was a pleasure to deal with. Would definitely recommend!
Thank you for your kind words, We're thrilled to hear that Shamiya provided you with a great experience. Your recommendation means a lot to us!
5/5
TrustpilotViewing in saltford…
I was met by Izzy face to face around 1pm today at the house for viewing.Lizzy was so lovely and totally matched her telephone conversations.Lizzy was very informative and patient and altogether perfestional .A very warm and pleasant visit.Also was met with a smile
Hi Rebecca, thank you for the five star review to Izzy, amazing to see Izzy was very informative and patient with yourself. I am so glad to see you had such a positive experience and thank you so much for sharing, Izzy will really appreciate this review. Thanks, Laura.
5/5
TrustpilotThe process was quick and efficient
The process was quick and efficient, our consultant Jasmine was absolutely lovely, she was super attentive and responsive to any queries throughout the whole process, and kept us informed every step of the way. she made the process easy for us and was always on time to all our appointments.
Thank you for the five star review. It's really pleasing to see that Jasmine and the team have been on hand to help you with all your queries each step of the way. We believe communication is key to a smooth experience and certainly looks like you've experienced that so far. Thanks, Rhys
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