Every review we hold for the Cheltenham office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotAbsolute Clowns
By the grace of God I am now free of this agency/landlord and living in a lovely house that is not consumed by an all year round indoor tropical climate. From the beginning we were lied to and fobbed off all the way up the chain. Our flat suffered severe damp issues, including black mould (amongst other problems) and barely anything was rectified (by agency and landlord) in the time that we were tenants. Even in the twilight moments of our tenancy, they tried taking a chunk of our deposit money, until I raised a case with MyDeposit and then the landlord "suddenly" let it go. The agency staff we dealt with used tactics such as continuous gaslighting and swapping staff (via email and occasionally phone calls) to deal with us, in effect amounting to a never ending con job. So much so, that Trotters independent Traders could learn a thing or two from this lot. I never want to experience this level of evil genius or incompetence (I really couldn't decide which it was) again and although at times I seriously considered driving off a cliff just to break free of them, in the end they didn't win and I learned a lot in that short depressing time as their tenant. I rarely write any reviews online but after my experience with these fiends, I feel I have to share my experience. Just be careful if you decide to enter into a CONtract with these hucksters, because you'll be stuck with it.
Bee · 19 January 2022
★★★★★ 5/5
TrustpilotNancy Henley
Nancy showed us around a property in Horley. She has knowledge of the local area and other properties around. Nancy was very inviting and lovely to have a chat to
Lisa · 30 April 2022
★★★★★ 5/5
TrustpilotWonderful estate agent she was through…
Wonderful estate agent she was through without being pushy and knowledgeable I loved the fact they gave you information on the area it really helped highly recommend Nancy
Annie · 30 July 2022
★★★★★ 5/5
TrustpilotThe agent was very professional and…
The agent was very professional and client-orientated with great listening skills. This made my experience very positive.
Monique · 19 July 2024
Agent replied · 24 October 2024
Hi Monique, thank you for the review. Great to see you had such a brilliant experience, thanks.
★★★★★ 5/5
TrustpilotThe company got me a good deal
The company got me a good deal. They are quite helpful guided me through the journey. Their consultants are quite exceptional good customer care.
Margret · 5 March 2024
Agent replied · 12 June 2024
Hi Margret. Great to see you've had a fantastic experience with Andrews, we look forward to help you again in the future! Thanks, Rhys.
★★★★★ 5/5
TrustpilotIt was a nice experience with Isabelle
It was a nice experience with Isabelle. Today's viewing was great.Thankyou
Linta · 22 October 2024
Agent replied · 24 October 2024
Thank you, Linta! We're thrilled to hear you had a great experience with Isabelle and enjoyed the viewing. Your feedback is much appreciated! Best wishes , Lisa
★★★★★ 5/5
TrustpilotGreg was really helpful and helped me…
Greg was really helpful and helped me complete my registration I couldn’t have done it without his help
Andrew · 4 July 2023
★★★★★ 5/5
TrustpilotFriendly service
Issy at the Downend branch was punctual and very friendly during my flat viewing - thank you so much!
Rumaisa · 5 June 2024
Agent replied · 12 June 2024
Hi Rumaisa , Thank you for the five star review. It is fantastic to hear that Issy was very friendly and punctual for your viewing. Thanks , Lisa
★★★★★ 5/5
TrustpilotConnor was great!
Connor, from the Reigate branch, was very helpful with our recent viewing, taking the time to answer all of our questions in detail.
Sam · 18 March 2024
Agent replied · 12 June 2024
Hi Sam , thank you for taking the time to write us a five star review. Glad to see that Connor has been so helpful at your recent viewing! Thanks, Lisa
★★★★★ 5/5
Trustpilot100% professional
At each step in the whole viewing process, Connor came through with his commitment to excellence. We’re pleased with the service we received.
Alan · 18 March 2024
Agent replied · 12 June 2024
Hi Alan , thank you for taking the time to write us a five star review. Glad to see that Connor has delivered you great service throughout your viewing process. Thanks, Lisa
★★★★★ 5/5
TrustpilotAndrews - Balham
Reece from Andrews Balham was great! He was really professional and showed good knowledge in the properties he showed me around in!
Richard · 23 February 2023
★★★★★ 5/5
Trustpilotgreat service from andrews when…
great service from andrews when purchasing a property would definitely recommend! many thanks again, gemma
Gemma · 12 August 2024
Agent replied · 24 October 2024
Thank you, Gemma! We’re thrilled to hear you had a great experience with us. Your recommendation means a lot. Best wishes in your new home!
★★★★★ 4/5
TrustpilotWell done...
Shannon organized the house viewing efficiently. So far, everything has been handled promptly and professionally. I am looking forward to giving it five stars.
Omotayo · 24 February 2024
Agent replied · 12 June 2024
Hi Omotayo, thank you for the review. Fantastic to see that you've had a brilliant experience so far, hopefully we can earn the full five stars from you soon! Thanks again, Rhys
★★★★★ 5/5
TrustpilotThe processing was quick and easy
The processing was quick and easy. The staff were very helpful and informative ( especially Jasmine).
Vineetha · 18 August 2023
★★★★★ 1/5
TrustpilotAVOID WORCESTER PARK LETTINGS
Do not rent with Andrews Worcester Park branch.Absolutely non existent customer service on the rental side. Phone calls and emails not returned. All questions, information requested pretty much ignored.We even went to the physical office and not one person from the rental side was there. To be fair the sales guy who was there tried to help but as not his area, could do no more than pass on yet another message!We were finishing our tenancy and ended up pretty much having to deal directly with the landlord, so waste of money on his part.Would love to give 0 or minus stars but not an option.
Valerie · 29 November 2021
★★★★★ 5/5
TrustpilotFreya Alford was very helpful with…
Freya Alford was very helpful with showing us around the property and had all the answers to our questions :)
Arianne · 19 April 2023
★★★★★ 5/5
TrustpilotThank you Nick from Downend Bristol…
Thank you Nick from Downend Bristol Branch, who was extremely helpful and knowledgeable about the property and the area.
Teresa · 19 May 2023
★★★★★ 5/5
TrustpilotRental property/Ed Brennan looking after my property is a wonderful person
Mr Ed Brennan of Reigate Office is a wonderful person. He has given me the best service so far. I wish him all the best.
Mrs · 24 October 2022
★★★★★ 5/5
TrustpilotFirst time buyer
I contacted Andrew’s as I was Interested in a property they had for sale. Spoke with Nancy and arranged a viewing. Fell in love with the property so ended up putting an offer forward. Being a first time buyer can be quite nerve racking but with the service I received from Nancy this was made a lot easier and put me at ease. Great, friendly customer service which made me feel comfortable and confident with the purchase.
Jessica · 28 April 2022
★★★★★ 5/5
TrustpilotExcellent work All things are done like…
Excellent work All things are done like professional and explained every thing very nicely
Ms · 20 August 2024
Agent replied · 24 October 2024
Thank you, Mandeep. We appreciate your feedback.
★★★★★ 5/5
TrustpilotSelling our property and buying at the…
Selling our property and buying at the same time through Andrews we thought would work well. They did well to connect with potential purchasers and worked hard to secure the sale.It was the post sale team who connected all the dots and followed up on all the solicitors enquiries which made a real difference to ensuring it all actually went through.Great team, communication spot on, they really did go to work once we signed up.Thank you
Mark · 9 June 2022
★★★★★ 1/5
TrustpilotUseless company
Useless company - not worth their high fees. Mis-managed our building and terrible communication.
Sofia · 20 August 2024
Agent replied · 24 October 2024
Thank you for your review Sofia . Sorry you felt the need to leave a 1 star review. I understand that you have been in communication directly with the relevant team and they have been working with you to resolve your issues. We take every review seriously and are always looking to how we can improve customer experience.
★★★★★ 5/5
TrustpilotNicole was lovely made our viewings a…
Nicole was lovely made our viewings a great experience and answered questions we had. Thanks NicoleKerry
Kerry · 2 August 2023
★★★★★ 5/5
TrustpilotWe have seen an improvement over the…
We have seen an improvement over the past couple of years in customer service and prompt responses.
VD · 27 June 2024
Agent replied · 24 October 2024
Thank you for leaving us a review, it's fantastic to see that our level of service has continued to improve and impress over the years. Thanks again, Rhys
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
