Trusted Agent profile · Chelmsford
★★★★★
306 reviews across 2 platforms
12/12a Duke Street, Chelmsford, CM1 1HL
William H Brown's office in Chelmsford, at 12/12a Duke Street, is rated 4.6 out of 5 across 306 reviews on two platforms, including 303 Google reviews rated 4.6.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleJamie was amazing realtor. He made things easy and fast for potential tenant. Thumbs up for him.
Thank you for taking the time to leave us this tremendous 5* review. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleWe have recently moved and have had excellent service from William H Brown in Chelmsford. Mason and Charlotte, were first class. Very helpful always returned calls and kept us up to date on a regular basis. We have even had follow up calls making sure we didn't need any further assistance. Our move was made so easy and calm at what could of been a stressful time. Thank you Charlotte and your team. I would certainly recommend you going forward.
Thank you for leaving us your superb 5* review and recommendation Carol. Best wishes, Lucy, Customer Relations.
5/5
GoogleWe cannot speak highly enough of Sally at William H Brown. Throughout what was supposed to be an eight-week process that stretched into an arduous eight months, Sally was our constant pillar of support. Her patience, perseverance, and proactive communication were truly fantastic! Sally called us regularly, always providing updates and reassurances, never letting us feel forgotten or neglected. She went above and beyond to move the process along, tirelessly working behind the scenes to ensure that every obstacle was addressed promptly and efficiently. Her commitment and positivity made a significant difference in our experience. Sally's professionalism and genuine care for her clients are unparalleled. We are incredibly grateful to William H Brown and especially to Sally for all the hard work. We highly recommend her to anyone in need of a reliable and compassionate real estate agent. Thank you, Sally, for being our pillar through this challenging journey! Additionally, although we didn't deal much with Rob, our broker at William H Brown, we want to thank him for finding us the best deal and for his good sense of humour!
Hi Michella, thank you for sharing your wonderful experience with Sally at William H Brown Chelmsford. We are delighted to hear about the exceptional service she provided throughout your journey. Your kind words have been passed on to Sally and Rob. We appreciate your recommendation and look forward to assisting you in the future. Best wishes, Lucy, Customer Relations.
5/5
GoogleWilliam H Brown were fantastic in helping me find a flat quickly. Jamie and Syed were friendly, efficient, and kept me updated every step of the way. I really appreciated how smooth and stress-free the whole process was, highly recommend!
It’s great to know you had a fantastic experience and thank you for your feedback! If there is anything else you think we could do to make your experience (or others’) even better please do let us know.
5/5
GoogleSyed and John were both excellent in arranging our move at short notice as well as Jamie who has been very accommodating for our needs!
Thank you for leaving us a review! We are thrilled to hear that Syed, John, and Jamie exceeded your expectations and were able to make your move a success. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleProbably the most unprofessional bunch I have ever come across. Jay Tarri was supposed to show us around for a property, had us booked a week in advance and showed up without a single clue about the property. Then he made us wait outside the property for 45 minutes because he couldn’t find the keys. Then he went on to offer to show us another apartment and asked us to wait 25 minutes (he had to get the keys from the office), we waited and then we got a call from him asking us to get to the postcode. We got there and he calls us to tell us he will be 15 minutes late. I complained on the official number, i think it pissed him off so he refused to show up for the viewing. He told us it will take a while still so we were forced to cancel the viewing. I don’t know if it’s racial profiling or what but we will not be using William H. Brown again. Incredibly unprofessional and rude service. What a waste of a whole day.
We at Connells strongly refute any allegations of racism, we are proud to be a diverse and inclusive company. If you are unhappy with your experience, we would ask you to contact us so we can discuss this with you via our complianceresidential@sequencehome.co.uk
5/5
GoogleWilliam H Brown produced a very quick outcome for my probate sale which had languished with 2 other Agents. Communication was regular and I was kept informed, sometimes on a daily basis, as to progress. Shane, especially, went beyond my expectations to resolve some urgent issues. The rest of the team were very attentive and friendly and the sale went through without fuss and on schedule. Well done, highly recommended.
Thank you for the kind words, we are thrilled to hear about your positive experience with our team. Our goal is to provide efficient and effective service, and we're glad we could help with your probate sale. Your recommendation means a lot to us. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleSally Padrazolla first class service, Sally went over and beyond with the sale of my mother's property, I cannot thank her enough for her hard work, patience and consistency, in the whole process. Definitely highly recommend. Thank you so much Sally for keeping me sane throughout.
Thank you for taking the time to leave us this amazing 5* review and recommendation. Kind regards Lucy, Customer Feedback and Support Team.
5/5
GoogleSyed is a great example of a agent he is efficient, polite and consistent we have a great experience with him
Thank you so much for your kind words! We are thrilled to hear that Syed has provided you with exceptional service. We are lucky to have him on our team. Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleFaizan rang me, cold calling during my work meeting, proceeded to launch into a monologue about how his day was going, and when I tried to politely let him go because it wasn't a good time -- he just hung up....... no 'oh sorry', no 'sure well contact you via your preferred method next time', just unapologetic interruption and unapologetic rudeness. I will never use this agent for my business. so unnecessary, so rude
Hello, I am sorry you feel this way please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleCharlie was a nice guy. He explained very well. He also mentioned other properties in the market available. Very knowledgeable. Bless him
Thank you for your kind words, ! We're thrilled to hear that Charlie provided helpful explanations and additional property options. We're lucky to have such a knowledgeable and helpful team member. Best wishes, Lucy, Customer Feedback and Support Team
2/5
GoogleThe first month’s rent was paid, and we agreed on an 80% split with them. It’s now been over a month, and I’m still waiting to receive the remaining 20%! I’ve been calling every few days, only to be ignored, passed around, and told, “it’s not my fault, speak to this person!”, who then turns out to be on annual leave. Everything seemed fine until money came into play. Now no one seems able to sort it out. There’s been no follow-up to check or ensure the payment promised has been received week after week, just repeated excuses about people being off, on annual leave, or being told “next week” over and over again.
We are deeply sorry for the negative experience you had with our company. We take all feedback seriously and we appreciate you bringing this to our attention. Please email me at EAComplaints@Connellsgroup.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleI cannot recommend Charlie highly enough. From the first viewing to completion, he was very professional, transparent, and incredibly proactive.
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with Charlie. Our team strives to provide exceptional service and we are happy it showed. Thank you for your recommendation! Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleAs a first time home buyer the whole process can be pretty daunting however, I think I’ve met a mortgage broker for life. Initially spoke to a total of five mortgage brokers before proceeding with Lucy at William H Brown. A huge thank you to Lucy Swift who has been accommodating throughout the whole process. Has gone above and beyond to support and help with this confusing home ownership process. I’ve already highly recommended Lucy, and if you are going for a mortgage application and in need of a broker, I can’t recommend Lucy high enough So nice to speak to someone who speaks to you like a human being rather than a machine talking back at you. In all honesty, I needed the process really simplified. As it’s been completely new and scary territory for myself. But nice to talk to someone on a level, but also someone who is super professional. if you’re in need of a broker, Lucy Swift is the one.
It is wonderful to read your kind words and comments! Thank you for the 5* review! - Best Wishes, Scott @ Customer Care.
5/5
GoogleI have been with WH Brown for 8 years as a landlady as I was recommended them by family friends when I was putting my home on rent. Always been satisfied however been very pleased with Ashley who has been very approachable, patient & understanding of my needs and also given me the best advice. I feel at ease when I liaise with him. Ashley is also very proactive and efficient. Recently Beth has joined the team I deal with and she has been very proactive, positive and again easy to approach. I am very grateful that on branch level I have their continued support and help. Jamie is more recent and he has been very informative with advice and honest advice to save me hassle etc. He has also been proactive in organising services.
Thank you for taking the time to share your experience and for your wonderful 5* review and recommendation! Kind regards, Lucy, Customer Relations.
5/5
GoogleHad a great experience with Branden at William H Brown in Chelmsford. He showed me two properties and handled everything in a very professional and knowledgeable way. He took the time to explain details clearly, answered all my questions, and made the whole process feel straightforward rather than stressful. Really appreciated his honest approach and attention to detail.
Thank you for your kind review! We're thrilled to hear that Branden provided excellent service and made the process stress-free for you. Kind regards, Chanelle Aldrich, Customer Feedback and Support Team
5/5
GoogleWe had a very positive experience with this sales agent company. The team was very quick to respond, polite, and professional throughout the whole process. We are extremely happy with the service we received, and thanks to their support, we successfully bought our property. Highly recommended!
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our sales agent company. Our team takes great pride in providing excellent service and we are so glad we could assist in your property purchase. Kind regards, Lucy, Customer Feedback and Support Team.
5/5
GoogleHighly Professional and Quality Service:- Being in a time of where getting a rental property is absolutely impossible.But Bethan, Ashley and Jamie made what seemed like something so difficult,Easy and simple . Bethan and Jamie was incredibly helpful throughout our rental process. Bethan and Jamie answered all queries we had promptly and in a friendly and knowledgeable manner. William h brown team is professional and they tend to attend to matters with due diligence . we are highly recommend this agency . Many Thanks again By Geethumol Parappallykarottu Sasikumar and Renjith Kumar Muruthomkalayil Ravindran
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
4/5
GoogleVery quick, professional. They understood my situation and helped me rent a flat very quickly at Chelmsford. Can’t thank them enough. They also helped a friend of mine find a flat. ----- Now I’ve vacated the rental property. The check out document from their back office sequencehome can be very upsetting, in my case deeming a professionally cleaned property as unclean/dirty, worn out carpet as stained, delaying return of your deposit and being unresponsive. But when I explained it to William H Brown rental team, they quickly sorted it out and returned my deposit in full.
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Relations.
5/5
GoogleWilliam H Brown provided great service from the time I walked into the Chelmsford branch until my flat sale completed 6 months later. I found them friendly, efficient and principled and I would not hesitate to use them again or to recommend them to others.
Thank you, Cindy, for your wonderful review! We're thrilled to hear that you found our service at the Chelmsford branch to be friendly, efficient and principled throughout your flat sale. Kind regards, Lucy, Customer Feedback and Support Team.
1/5
GoogleDO NOT USE!! Firstly, I would like to say that Lee Dillon was the representative person who we dealt with at William H Brown and so I am using his name rather than trying to single him out personally. Talked a good story in the beginning so my sister and I signed up for 3 months with Lee to market our late parents property. Fortunately we only agreed to sign for 12 weeks as the initial suggestion was 20 weeks! He also suggested putting the property on the market for a higher price but we chose to put in on for £10,000 less than his suggestion. 4 weeks later, Lee (after my calling the office for an update), suggested that we bring the price down! In our opinion, his strategy was to try and tempt us to market the property with them at an overinflated price. We brought the price down by £15,000 which was £25,000 less than Lee’s suggestion approximately 4 weeks earlier, although we do understand there are fluctuations. While the property was being marketed (on Rightmove but not on some other sites like On the Market etc) we did not receive one phone call or update throughout our contract with them. I had to regularly call them to gain an update. Not that there was any update as nothing was being done. We had one viewing in the 12 weeks, which again I only found out about because I once again called for an update. Again, I had to chase for feedback for this viewing. Finally, when the contract came to an end, we asked to terminate the contract but was advised that we have to give a months notice for this! After some discussion, Lee agreed to waiver this notice as long as I gave them notice in writing. This I did but received no reply. I then sent a follow up email asking for confirmation of the termination but again, no response! Finally, I called Lee to ask what was happening and was informed that they stopped marketing the property after our initial conversation. I asked why I hadn’t received confirmation of this but Lee was unable to answer the question and didn’t even appear to be aware of my email, which was addressed directly to him. If you want to sell your property or at least feel that your property is being marketed properly, use another agent! My sister and I feel we have just wasted over 3 months with an agent that can’t even answer an email! One final thing, the majority of the positive reviews that I have read for William H Brown that are on here are for the lettings side of the business not sales. Perhaps read other review sites before committing!
Dear Geraldine, Thank you for taking the time to leave this feedback, of which we have investigated and would like to reply back to you accordingly. In regards to your comments on the price, we can see that this was based on similar properties we have sold have in the development in recent times and taking into account others that are currently being marketed there by the original housebuilder, albeit these are one bedrooms. Based on this information I do believe that the property was valued correctly however being a high end retirement living property there is a very limited market, of which you were aware, and interest is very much governed by parties who meet strict criteria and have the affordability to purchase a premium product along with the premium monthly charges. The development is fantastic, and though only a few years old we have sold numerous properties already which is why you initially contacted us. We are obviously very disappointed that we did not manage to obtain a buyer for you however we do not believe this was due to a lack of effort. The property was placed on all major portals (we use Zoopla over OnTheMarket due to its far greater reach) and the property had an extensive marketing campaign with the property called out regularly, mailed out numerous times and we even liaised with neighbouring offices towards London to generate interest and clients with bigger budgets. As previously mentioned, I do believe the lack of activity was more due to a limited pool of applicants rather than our marketing. The fact we have sold others previously in the development gives credence to this. In regards to your comments over a lack of updates and feedback, whilst we never want a client to feel like this we would need to dispute this to a certain extent. Our system shows that the viewing was confirmed to yourself via email and feedback was verbally given the day after the viewing took place. There was also bi-weekly updates, with amendments to the details to ensure this was kept as fresh as possible. We are disappointed that you felt aggrieved enough to give this feedback and hope you have more success in the future trying to sell the property. As a company, we are consistently a top selling agent in Chelmsford, regularly receiving fantastic feedback and recommendations - both for sales and lettings. Please be assured we will take all feedback on board, digest it and look to ensure it does it happen again. All the best for the future, William h brown, Chelmsford
5/5
GoogleSyed Termezi and Jamie House were excellent in finding me a tenant promptly. They were extremely easy to communicate with and worked proactively. Thank you team
Thank you for your generous review! We are thrilled to hear that Syed and Jamie provided you with excellent service and found you a tenant quickly. Our team is committed to proactive and effective communication, and we are so glad that it made a positive impact on your experience. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleCharlie showed me around two properties recently and was excellent. He was genuinely one of the best agents I’ve met during my search. He was proactive, knowledgeable, and clearly well‑informed about both the properties and the circumstances of each sale far more than many of the other agents I’ve encountered. He really elevated the whole viewing experience and made it significantly better.
Thank you for taking the time to leave such a kind review. We are glad to hear that Charlie provided you with a top-notch experience during your property search. Our team takes pride in delivering excellent service and we are grateful to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleIn the face of adversity, with a mountain to climb, Jamie and Syed supported, communicated and helped my family move from our nightmare house into our new home. What an absolute pleasure! They work on nothing but kindness, honesty and warmth. Myself and my family are forever grateful to you both. Both assets to your company, thank you.
Thank you for your kind words! Jamie and Syed are dedicated to providing excellent service and supporting our customers through any challenges. We are grateful to have them on our team and are pleased to hear that they have made a positive impact on your family's home buying experience. Best wishes, Lucy, Customer Feedback and Support Team
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