William H Brown Chelmsford reviews

★★★★★ 1/5

Google

Very poor end-of-tenancy experience with William H Brown. The check-in report was superficial and failed to record several pre-existing issues, which I raised in writing within the first week. These were never acknowledged. At checkout, the same issues were then used to justify deposit deductions, which is both inconsistent and unfair. We paid for a full professional end-of-tenancy clean, yet additional cleaning charges were still pursued based on minor, subjective observations. There was no attempt to be proportionate or reasonable. Communication was selective, concerns raised during the tenancy were ignored, but when it came to deposit deductions, responses were prompt and rigid. The matter ultimately had to be resolved through the deposit scheme, which significantly reduced their claim. That outcome speaks for itself. I would not recommend using this agency.

Raja · 2 April 2026

★★★★★ 5/5

Google

I had a great experience with this letting agency. Syed was extremely professional, helpful, and responsive throughout the whole process. He made everything smooth and stress-free, from viewing the property to completing the paperwork. He was always quick to answer our questions and very supportive whenever we needed assistance. I really appreciate his transparency, honesty, and excellent communication. I would definitely recommend Syed and this letting agency to anyone looking for a reliable and trustworthy property service

Vijay · 2 April 2026

★★★★★ 5/5

Google

We have been looking for a house for several months now, and we really enjoyed our experience with Charlie. He arrived earlier than the scheduled appointment, which was a pleasant surprise, as agents usually arrive just on time or sometimes even late. Charlie was very well prepared and knowledgeable. He knew exactly where all the appliances were, explained the house layout clearly, and provided detailed information about the boiler and other equipment. He also had all the keys ready, including those for the outdoor areas and the garage, something that is surprisingly often forgotten by agents and can make a viewing feel incomplete. He made us feel very comfortable asking questions and was proactive and professional throughout the visit. Whenever he didn’t immediately know an answer, he took the initiative to find out and followed up with us by email. Overall, it was a very positive and professional experience.

Sara · 10 February 2026

★★★★★ 5/5

Google

Thank you so much Syed for all your help and support throughout the process. I really appreciate you taking the time to answer all our questions and making everything so easy and smooth for us. I’m really grateful for your assistance and for everything!

Nitika · 10 September 2026

★★★★★ 5/5

Google

Overall, very good service from the team and much better than my experience with the agent on my sellers side. Particular shout out to Lee and Megan, who were both knowledgable and proactive throughout the process. I would recommend WH Brown Chelmsford.

Kevin · 10 July 2026

★★★★★ 5/5

Google

We recently signed our tenancy through William H Brown and are very happy with our lovely new home. Syed was very friendly, professional, and helpful throughout the process. Thank you to Syed and the entire team for making everything smooth and straightforward. Highly recommended! -Musa

Musa · 10 June 2026

★★★★★ 5/5

Google

We have been very impressed with the communication so far and the detail considered when arranging our viewing. During the viewing, Branden was very personable and well prepared ahead of time. So far, we would definitely recommend

Daniel · 10 July 2026

★★★★★ 5/5

Google

Thank you Syed for all your help with finding me the perfect property. I was reluctant to view the property at first as I wasn’t sure it would be spacious enough but Syed knew what I was looking for and said I wouldn’t be disappointed and he was so right. Communication was great from start to finish, thank you also to Jamie and everyone else involved. Very happy with the service received and definitely recommend!

Emma · 17 August 2025

★★★★★ 5/5

Google

We had a couple of viewings with WHB today, and Branden Holmes was excellent. He was patient, professional and very accommodating despite us being late. He managed everything smoothly and answered all our questions.

Purna · 10 July 2026

★★★★★ 5/5

Google

A fantastic experience with William H Brown Chelmsford. Syed was incredibly kind, patient, and supportive from start to finish, nothing was ever too much trouble. Jamie was just as helpful and made the whole process stress-free. Truly excellent customer service. I’m very grateful for their help and would highly recommend them.

Muaaz · 16 February 2026

★★★★★ 1/5

Google

Not sure what else to say or do in this instance and we’ve called, emailed, asked for a manger to call and nothing. We put our faith and trust in William H Brown after personal circumstances meant our home needed to be sold. All positive in the beginning out of the 3 who valued the house William H Brown seemed the most professional. How wrong we were! We are now 6 months in since the house sold and hardly any communication since selling. I will also add that despite saying I was not willing to show potential buyers around the house as I have a young child, I was called and told a potential buyer wanted to view the house with less than 24 hours notice and no one from the agent would be able to show them around. What choice did I have? Once sold they called me once which was 4 months later to introduce themselves. I have to do all the chasing I work full time and have a young child. For the amount these people take in fees, it is not fair for me to have to chase and keep calling. We’re now at a point where the sale could fall through (not the agents fault) but they do not consider the effect this has on me and my family. They couldn’t answer questions I asked and left it for 3 days before giving me any news. Quite frankly I’m at my wits end with all of this. I get no response from anyone including management which is disgusting service to receive. In no other industry where a decent level of customer service is expected would you be able to provide zero customer service, give zero empathy and or give zero confidence that they know what is happening with the sale of our house. You work on behalf of your client, you take a sum from the sale of the house and will expect it at the end despite doing a minimal amount of work and rather than being able to support with the issues that have now arisen have ignored us and all attempts to reach the branch have failed. I really hope someone reads this and does the right thing because as of this moment, I do not know where I stand with my house.

T · 10 July 2026

★★★★★ 5/5

Google

William H Brown was great in helping myself and my family move home. The staff were really helpful. Jamie & Syed were very supportive and helped us get out of a really bad property into a great new home. I would definitely recommend these guys for properties.

MJBADBen · 19 March 2026

★★★★★ 5/5

Google

Jamie has been fantastic and very helpful throughout the process , he is a star

Pamela · 3 October 2026

★★★★★ 5/5

Google

We rented a property through William H Brown a couple of years ago. From start to finish (we moved on this week) they have been superb. Jamie and his team are outstanding and I thoroughly recommend their service. Thank you.

Andrew · 16 March 2026

★★★★★ 1/5

Google

Moved in, 6 months of no heating with a disabled child. Bills covered in rent, then failed to pay bills after asking me to put in my name resulting in 2 defaults on my account which is far from professional or even legal. Windows wouldn’t shut properly person they sent out couldn’t fix them. 6 months of just over a 12 month rental had viewings for nearly half of my rental disturbing a child with severe autism that my son and partner had to leave the house. Even after leaving was told if someone was in I wouldn’t have to pay anything.. miraculously the renter pulled out even though I collected post off of them costing me half a months rent. Then to rub salt in the wound my agent Jamie House who ignored me for a month at a time, claiming short staffed or whatever, even when leaving I said the final water bill will be delivered to the rental address please make sure it’s paid, Jamie reassured me it would be paid… guess what, not paid and I’m still chasing bills to be paid almost two months after leaving, with 2 emails to get it paid with refs and costs. Still no reply. Do yourself a favour, do not go with this company. We was neglected, ignored and treated like dirt at every turn. When I was paying early every month, paid for a deep clean on moving in after their cleaners had supposedly gone in causing a late moving in. No sorry, no nothing, just problem after problem. Truly awful.

Reece · 10 May 2026

★★★★★ 5/5

Google

Syed was a fantastic agent very helpful, pleasant a pleasure to deal with.

Jerry · 10 September 2026

★★★★★ 5/5

Google

My experience with William H Brown was nothing short of amazing, the top customer service from Charlie was just something else and really, answered all our questions and gave us details on other properties they had on

MarkBennett_YT · 16 March 2026

★★★★★ 5/5

Google

William H Brown Chelmsford are amazing! The whole team was brilliant during the sale of our flat. They went above and beyond to help us secure a cash buyer and sell our property in 8 weeks. If you want estate agents who are professional, efficient and actually communicate then look no further (I have tried other agents in Chelmsford and can safely say that WHB are the very best!) highly recommended. Special thanks to Ash and Sally who are both fantastic at what they do! ⭐️⭐️⭐️⭐️⭐️ Thanks for everything. Francine Swan

Francine · 10 December 2024

★★★★★ 5/5

Google

Syed and Jamie were extremely helpful throughout the process and very friendly. Syed went above and beyond to help us while being very busy after the long easter weekend. Really appreciate it.

Abbie · 13 April 2026

★★★★★ 5/5

Google

Tom was professional and accommodating when arranging the viewings During the viewing it was unhurried and well informed

Matthew · 10 July 2026

★★★★★ 5/5

Google

William H Brown was great to deal with. The sale took a long time due to many issues along the way. Both Sally and Ashley were superb and always helped in whatever way they could. These were really great people to deal with and I am very grateful for the service they provided.

John · 1 September 2025

★★★★★ 1/5

Google

I am very disappointed with the service from William H Brown, particularly from Kain Purnell. I raised a serious safety concern regarding combustible material being installed too close to a gas hob, which does not comply with regulations. This is not a minor issue, it is a potential fire hazard and should be treated urgently and professionally. Unfortunately, Kain has ignored my messages since last week and has failed to provide any update or resolution. Being ignored when raising a legitimate safety concern is completely unacceptable. I expected much better communication, responsibility, and professionalism. I hope William H Brown will address this matter properly and improve their response to safety issues in the future.

John · 10 March 2026

★★★★★ 5/5

Google

Outstanding service from William H Brown Chelmsford. Syed was exceptional, friendly, supportive, and very efficient. Jamie was equally great to work with. The whole experience was smooth and professional. Highly recommend!

Aatikah · 16 February 2026

★★★★★ 5/5

Google

A wonderful experience with William H Brown, we needed to move house urgently and Syed Termezi supported us all the way, and on the one occasion where he was unavailable the rest of the team aided all of our questions beautifully. Any concerns or fears we had regarding our situation or the time pressures we had, we were 100% reassured. Whenever we had any questions or complications with the references Syed was very quick to get back to us and resolved all our problems with speed and wonderful professionalism and in the end everything worked out great. Thank very much to Syed and the rest of the William H Brown team.

Rubiya · 3 August 2024