Elwell Taylor Chelmsford reviews

★★★★★ 5/5

Google

All the staff at Elwell Taylor made the whole process of renting my first property so easy and could not have been more helpful from day one. Joanne Gilbey in particular answered any queries I had quickly and clearly and made the move very easy and quick. Elwell Taylor have continue to provide me with help and advice throughout my current tenancy. Thank you all, particularly Joanne!

Alison · 28 May 2020

★★★★★ 5/5

Google

I was able to rent the property that i lived in thanks to Elwell Taylor. Helen and the team are amazing, the letting process was seamless from start to end of tenancy. If there were any needs, communication has always been outstanding, extremely friendly and helpful and always felt truly looked after. I would highly recommend any tenant to let a property through Elwell Taylor.

Ruby · 14 April 2024

★★★★★ 5/5

Google

We rent out a four bedroom detached house in Brentwood and towards the end of the tenancy the tenant became quite difficult, We were managing the property ourselves which in hind sight might not have been the best idea. When we finally got the property back in our possession there were still a lot of the tenants items in the house, the property had quite a lot of damage and no cleaning had been done, I was extremely stressed so contacted Elwell Taylor for professional help. Helen then became the contact for the tenant and she negotiated the costs of cleaning and repairs. She also arranged for decorators, cleaners, new inventory, electrical certificate and new appliances to be fitted in the kitchen whilst making sure that we was not out of pocket. Helen and her team found us a new tenant and referenced them for us and they are now living happily in our house. Thank you Helen for all your hard work and professional approach to a difficult situation and to your team for finding us a great new tenant quickly and efficiently

Nerissa · 14 April 2023

★★★★★ 5/5

Google

Cannot recommend them enough! Joanne is amazing! She showed us around a property and has assisted us all the way up to moving in. It was our first time moving and she made every effort to make the process as easy and exciting as possible; she really made our experience - Hannah in the office is great too she has been so helpful and deals with everything incredibly fast. They really do care about their clients which can be so rare!

Georgia · 14 April 2023

★★★★★ 5/5

Google

Brilliant service provided by the team at Elwell Taylor. Communication was very good and the agent (Sam) did a super job along the all transaction, he was very kind to allow us to do 3 viewings for the same property with a short notice, and he kept us updated regularly. Thank you!

The · 26 February 2025

★★★★★ 5/5

Google

The team at Elwell Taylor did a great job in marketing my rental property. Everthing was efficiently dealt with and I received excellent communication throughout. The whole process from the first meeting at the property for the photos to signing an agreement with a reference checked tennant was completed within two weeks. Thanks.

Steve · 15 April 2024

★★★★★ 5/5

Google

I have been a tenant of Elwell Taylor since 2011, have moved to 3 different properties of theirs and have always been impressed. Helen is the main person I deal with and has always been a pleasure. Whenever there has been a problem it has been resolved quickly, would highly recommend this estate agents.

Zoe · 28 May 2020

★★★★★ 5/5

Google

A BIG thank you to you Joanne, for helping us secure our new home :) Joanne at Elwell, was so helpful from start to finish, a very stress free, friendly process, we wouldn't hesitate recommending them to any of our friends or family. Thanks team! Rea & Tommy

Thomas · 14 January 2026

★★★★★ 5/5

Google

I highly recommend Sam at Elwell Taylor for his professionalism and work ethic. A good honest communicator who was there throughout the sale process getting the best for me. Thank you Sam

Noblerz · 14 April 2023

★★★★★ 5/5

Google

Our company has had property managed by Elwell Taylor for approximately 10 years We have numerous residential units managed by Helen and her team and have always found her to be helpful and efficient also a stickler for detail especially on her regular inspections and exit checks. BBSS properties.

Bal · 28 May 2020

★★★★★ 5/5

Google

I was very nervous about renting out my property so I asked several letting agents to talk me through the process but it was not until Helen Hency walk through the door that she put me at ease and I know that Elwell Taylor was the right agent to rent out my property. Elwell Taylor have been renting my property out since 2010 and I’ve not regretted the decision to use them as letting agent, in this time I have needed to update the kitchen appliances and between tenants I have decorated the property Elwell Taylor put me in touch with number of traders and we have been so pleased with the high standard of work we have used them on our own home improvement and recommend them to family and friends. I could not highly recommend Helen and her team that are always helpful nothings to much trouble, any issues are resolved very quickly and they regularly inspected with property, prices of minds with a professional friendly service.

Lucille · 28 May 2020

★★★★★ 5/5

Google

Very professional and easy to move with them. I really appreciate their service.

Mehedi · 14 December 2025

★★★★★ 5/5

Google

We have rented through Ellwell Taylor now for over 3 years and we have always been very satisfied with how helpful everyone is! We now just completed the purchase of the property that we was renting and we couldn’t be happier with how easy Helen made this whole process for us! I couldn’t recommend Ellwell Taylor enough!

Daria · 14 April 2023

★★★★★ 3/5

Google

I am less than impressed with this company. I tried to book a viewing with them and the lady on the phone was borderline rude and at the least very terse. I was polite at all times but made to feel as if i was doing something wrong by trying to book a viewing. Furthermore it took repeated calls to actually speak to someone. Unfortunately as a buyer it seems many agents simply aren't interested as thy have a dearth of buyers at the moment,

Gareth · 14 April 2022

★★★★★ 5/5

Google

Highly recommend, very professional and provide a top quality service. Extremely helpful and friendly staff especially Helen. Have always been reliable and efficient in every aspect. Always contactable and respond immediately via phone or email. Thank you Elwell Taylor

Emma · 28 May 2020

★★★★★ 5/5

Google

We have been renting a property for just over 6 years now and cannot fault how Peter and his team have been throughout. Any problems are dealt with straightaway. I highly recommend them for a first class service.

Kate · 14 April 2020

★★★★★ 5/5

Google

I have been renting through Elwell Taylor for over a year and have always been impressed with how helpful Helen and the team are. Easy to contact and talk to and very helpful. Highly recommended!

Rob · 14 April 2024

★★★★★ 5/5

Google

I rent a property that my landlord purchased from Elwell Taylor. Although they do not manage the property now, Helen was very helpful at the commencement of the tenancy dealing with contracts and paperwork and if ever I do have any queries or questions, she always helps out. She's fab!

Adam · 14 April 2023

★★★★★ 5/5

Google

I've worked with Nick quite a lot over the last two years and have been thoroughly impressed with his attitude and drive. Nick has lead a large and complicated design team and has been thoroughly impressive.

Daniel · 28 May 2020

★★★★★ 1/5

Google

I am not one to write bad reviews, however I am in shock with how badly I was treated & spoken to at Elwell Taylor. I contacted them about letting a commercial property for my small but fast growing business. I found a property that I liked and wanted to arrange a viewing. While the ladies that answered the phone were super helpful and friendly I was then unfortunately handed over to a gentleman named Sam Oliver. I explained to Sam that I was very interested in said property and I wanted to arrange a viewing, I had to wait 5 days to view this property as “ they don’t work weekends” which he abruptly told me on the phone & he couldn’t do the next working day either! I explained that the market is very hard to get into at the moment & things are being sold very quickly so I’m worried that I will miss out hence why I wanted to view the property earlier than 5 days time, he had no compassion on the phone and I felt like I was being spoken to like a child. I patiently waited until Tuesday (today) with hopes that his “bad mood” and “ bad customer service” was just one time thing as I can understand the last time I spoke to him was a Friday afternoon so he just wanted to get home. This wasn’t the case, I arrived at said property today and wasn’t even greeted, he didn’t introduce himself ( I had to find his name on your website). He didn’t talk me around the property and didn’t even know the answers to my very simple questions such as “where are the toilets located” “what are the business rates”. You would hope as an estate agent showing you around a place that they deal with they would know the answers! Shocking! Furthermore he proceeded to talk down to me and say that this “premises isn’t for me” and tried to say the he had told me that on the phone which he didn’t, I feel sorry for the person that owns this property as he wasn’t very good at selling it to me! After looking around the premises with no help or little information, I decided that even if it was for me I wouldn’t ever go for it if I had to deal with Ellwell Taylor again! It’s a shame that from day one It wasn’t a friendly experience, I felt like I was a burden to them! Rather than a customer who is wanting to pay good money for a property and generally needed information and help with finding a premises. He really let the company down with the way he spoke and the way he comes across! I run my own business and would be appalled if my team members spoke to clients like that! My complaint is simply the customer service and has nothing to do with the properties that I looked at, like I said even if I found my dream premises I wouldn’t even go for it if I had to deal with him! Such a shame!

Lauren · 15 April 2024

★★★★★ 5/5

Google

The service I have received from both Helen and Peter has been excellent. I would recommend their expertise to all thinking of getting on the property ladder. Efficient, simple and great all round.

A · 27 July 2020

★★★★★ 5/5

Google

The service I have received from both Helen and Peter has been excellent. I would recommend their expertise to all thinking of getting on the property ladder. Efficient, simple and great all round.

Arielle · 28 May 2020

★★★★★ 5/5

Google

I have been renting my property through Elwell Taylor for a number of years now and as I am not nearby to their office, I have always found them very professional, helping and quick to respond to any requirements, me or my tenants have needed. I have found their process so easy and when I have had a changeover in tenancy, I always feel completely safe and secure in the knowledge the tenants are appropriate for all concerned. Nothing is too much trouble for them. Great people, great service, reliable and professional, what more would a client need. Thank you Elwell Taylor!!!!

Linda · 28 May 2020

★★★★★ 5/5

Google

We have been renting a property through Elwell Taylor for little over a year now and I can say that they excel at what they do. They have been very quick to respond and resolve any issues that have arisen with the property in the most professional way. Thanks particularly to Helen who we mostly deal with but all of the staff that we speak to are very quick to help. In addition to their professional manner at getting things done, they also have a very personal touch which (I believe) is so important when you are dealing with people and the places they call home. Thanks Elwell, keep doing what you are doing!

Nancy · 28 May 2020