Elwell Taylor Chelmsford reviews

★★★★★ 1/5

Google

Very very slow to deal with an issue , still not resolved after two weeks and it’s costing me money daily . I am a customer of Elwell Taylor but since the service is non chargeable to me they are not interested. Now refusing to open a complaint which they have to do under the rules of the regulator.

Owen · 15 June 2023

★★★★★ 5/5

Google

I am the owner of a large six bedroom HMO property and it is managed by Helen and her team. The property is inspected on a regular basis, feedback is given and issues are dealt with promptly. Highly recommend. Ismail Emin.

SULE · 15 June 2023

★★★★★ 5/5

Google

We have been working with Elwell Taylor for a couple of years now and always found the company and their staff very friendly and efficient, special thank you to Helen for all her great work. Would highly recommend this company.

Absolute · 15 June 2023

★★★★★ 5/5

Google

We have used Elwell Taylor for over 5 years now - it’s so lovely knowing that if there is a problem they contact us with a solution such as the handy man they have will sort it for us, which is great for me as my husband is often out of the country! They are professional, friendly and thorough - would definitely recommend Elwell Taylor to handle any properties you want to rent out.

Gwen · 15 June 2020

★★★★★ 5/5

Google

I have used the professional yet friendly service from Peter, Helen and the team on and off for over 10 years and have always found that my property was in the right hands finding good tenants and dealing with day to day issues. I have also rented myself through the team and sold a property. I would highly recommend.

Sara · 16 June 2019

★★★★★ 5/5

Google

I have used Elwell Taylor for over 10 years to let my flat in Chelmsford. My main contact for that period has been Helen Hancy who along with all other staff members has provided an excellent, friendly and professional service. Any issues have been promptly and quickly resolved for all involved. I have recommended other landlords to Elwell Taylor in the past and would not hesitate to do so in the future.

John · 15 June 2020

★★★★★ 5/5

Google

I have been renting through Elwell Taylor for over a year and have always been impressed with how helpful Helen and the team are. Easy to contact and talk to and very helpful. Highly recommended!

Rob · 15 June 2023

★★★★★ 5/5

Google

Joanne G and Hannah C where absolutely fantastic through out our private residential rental in Chelmsford. Not only easy to communicate with they were a pleasure to talk to every time. …

Sam · 16 September 2025

★★★★★ 5/5

Google

I have worked with Helen over the years and always find her helpful, knowledge and friendly. Always respect clients and tenants. Highly recommended.

Rustic · 15 June 2020

★★★★★ 5/5

Google

Elwell Taylor Ltd has been managing our property for the last 3 or so years. We cannot speak highly enough of them. Everything is carried out in a thoroughly professional manner and their staff are very friendly and approachable, always giving sound advice. We would have no hesitation in recommending them. I say this as a FRTPI and FRICS

Richard · 16 June 2018

★★★★★ 5/5

Google

I was recommended Elwell Taylor by a friend who works in the property sector. I need someone to manage my property which I was letting. I've found them to be very helpful throughout my business relationship with them, payments are prompt, problems are proactively addressed and my tenants like them as well. Regular checks are made of the property and a quick report fed back to me. I'd recommend them.

Martin · 15 June 2020

★★★★★ 5/5

Google

My boyfriend and I found a place on rightmove listed by Elwell Taylor. We were very quickly shown the property and had a lot of interest. They were very friendly and offered us professional advice about the property. Everything moved very quickly and smoothly. Seemed too easy but all down to the staff in Elwell Taylor. Always super helpful when I have any questions about the property.

Tayler · 15 June 2020

★★★★★ 5/5

Google

Great service from Peter, Helen and the team at Elwell Taylor. Best agent we’ve had in 10 years.

Henry · 15 June 2020

★★★★★ 5/5

Google

I have dealt with the Lettings Department at Elwell Taylor for almost six years. I have always received excellent and courteous service. The telephone is answered promptly and staff always try to help. Most of my dealings have been with Helen Hancy who is extremely professional, friendly and efficient and works very hard for her clients. I have no hesitation in recommending them.

Sandra · 15 June 2020

★★★★★ 5/5

Google

I have sold and bought through Elwell Taylor as well as having them manage my rental property. They are so diligent and reliable. Because they are a small company they know you personally and always go the extra mile. Now I have experienced the best service, I could never go anywhere else. Give them a try. You’ll really see the difference.

Dawn · 15 June 2020

★★★★★ 1/5

Google

Just plain rude on the phone both times I had called. Despite trying to explain why I had a delay in responding and being apologetic the response was extremely unprofessional. Don't appreciate being spoken to like a child.

Mariesa · 15 June 2023

★★★★★ 5/5

Google

I moved into my first property last year through Elwell Taylor. They were very friendly, helpful, and efficient until I moved in, answering all the questions I had. During my time living at the property, Elwell Taylor have been very good at resolving all problems as quickly as possible. I would recommend this company for all private tennants.

Jamie · 15 June 2020

★★★★★ 5/5

Google

We have let our flat through Elwell Taylor for several years now and would recommend them without hesitation as offering excellent service with reasonable charges. Everyone has always been extremely helpful. We have experienced very good communication, useful recommendations and have had informative results from regular inspections. Maintenance issues are also highlighted and dealt with efficiently and promptly.

David · 15 June 2020

★★★★★ 5/5

Google

I have been renting through Elwell Taylor for over 2 years and would highly recommend them to anyone that is looking for a property to either rent or buy! Helen, Dee, Jo and Peter are lovely to deal with and throughout my time dealing with Elwell Taylor I have found them extremely helpful and very professional.

Laura · 15 June 2020

★★★★★ 5/5

Google

Purchased my first flat with Elwell Taylor over the Christmas period and found then extremely helpful. Very flexible with viewings and provided me with all the information I needed. Also worked very hard to get the property over the line before the Christmas deadline. Staff also very friendly on the phone and in person.

Lawrence · 15 June 2020

★★★★★ 5/5

Google

Renting from 2017 and couldn't recommend a more professional, efficient and friendly team. All aspects dealt with in a professional and timely manner. Would highly recommended using for sales or rental.

Jayshree · 15 June 2023

★★★★★ 5/5

Google

Joanne helped us throughout our whole moving process it was really quick and easy would definitely recommend. We viewed lots of properties before selecting our current property. Elwell Taylor have been by far the best experience I have had with any estate agent. All of the team have been really helpful and have dealt with any issue no matter how small straight away

Laimonte · 15 June 2023

★★★★★ 5/5

Google

We've been in an Elwell Taylor property for almost a year. The whole process was handled efficiently and quickly, the move in was incredibly smooth and they do their absolute best to sort out any issues as quickly as they can. We are really impressed with them as a letting agent.

Charlotte · 15 June 2020

★★★★★ 1/5

Google

I am not one to write bad reviews, however I am in shock with how badly I was treated & spoken to at Elwell Taylor. I contacted them about letting a commercial property for my small but fast growing business. I found a property that I liked …

Lauren · 16 April 2024