Elwell Taylor Chelmsford reviews

★★★★★ 5/5

Google

We bought a house through Elwall Taylor and they were fantastic. Joanne bent over backwards to arrange a quick viewing for us and guided us through the offer/negotiation process too. After we'd had our offer accepted I required access to the property to show tradespeople round for quoting work (as we wanted work to start the minute we moved in) and Hannah was always so accommodating and friendly. Our solicitors were painfully slow, but the team at Elwell again went above and beyond for us, keeping everything on track for a down-to-the-wire simultaneous exchange and completion. They even got us our first new home card ☺️ thank you Joanne and Hannah.

Frazer · 16 December 2025

★★★★★ 5/5

Google

I can’t recommend Joanne and Hannah at Elwell Taylor highly enough! They have managed my property with outstanding professionalism, efficiency, and genuine care. Communication has always been quick and clear, and they consistently go above and beyond to resolve any issues and keep everything running smoothly. If you’re looking for reliable and proactive property managers, Joanne and Hannah are absolutely fantastic!

Kai · 16 December 2025

★★★★★ 1/5

Google

Poor experience with Elwell Taylor. Arranged to view property at certain time, agent (Sam) arrived late for the appointment. We then felt rushed through the whole appointment. We were then asked lots of questions by the landlord. The backwards and forwards on these emails lasted many days. And then radio silence. A week or so later I chased up, with an email back from Sam to say that he was on annual leave (fair enough), but most professional companies that you would deal with would pass their work onto someone else in their absence. Sam did kindly respond from his holiday, to say that someone would be in touch. That was now 2 weeks ago and we’ve heard nothing. I would be unable to recommend this company to anyone, due to a poor experience Edit. A very undignified response from the owner (as expected). I assure you that if we were at the property for longer than 7 minutes I’d be surprised, as you said yourself it was a box, 20 minutes would probably have been too much, but regardless it felt rushed due to Sam arriving late and telling us that you are short staffed. Sam was 100% late for the appointment, as if we would be stupid enough to assume because we arrived early then the estate agent would have to arrive early. Comical response there. “Occasional complaints from prospective tenants who don’t get their own way” well which one is it Adam? Was it the perfect viewing as you said. Or did we not get our own way? I also find it funny how the negative review that was left for you was almost identical, I would maybe suggest that you look into these matters. I hoped this review, and the other negative reviews would allow you to grow as a business rather than you just take umbrage and deny it all happened.

Ross · 20 September 2024

★★★★★ 5/5

Google

Professional service throughout the tenancy, Joanne and Hannah were always available to answer questions we had, especially when we required assistance with issues. They also helped us each step when we moved and made sure our deposit was returned in good time. Highly recommended.

Tom · 16 November 2025

★★★★★ 5/5

Google

I first reviewed Elwell Taylor in 2016, and after almost over 10 years as a tenant with them, I can still say they are exceptional. They’ve supported me through several moves between properties they manage, always with professionalism, kindness, and genuinely outstanding customer service. Whenever something needs attention, they respond quickly, keep me updated, and make sure issues are resolved without stress. They work closely with landlords, approvals are fast, and the contractors they use are consistently excellent. You can tell they truly care about the wellbeing of the people living in the homes they manage. Recently, when my previous flat developed an issue that couldn’t be resolved quickly, the team acted immediately. Within two working days of me explaining the situation, they found me a priority move. It was such a relief, and Jo G made the whole process so much easier. Over the years, I’ve been supported by so many brilliant people, Hannah, Jo, Matt and Danielle, and every single one of them has shown the same friendly, proactive, and professional approach. It’s rare to find a team so committed to making renting feel straightforward and stress‑free. I couldn’t recommend them more highly.

L · 16 February 2026

★★★★★ 5/5

Google

We had a really positive experience when renting a house with Elwell Taylor. Joanne was amazing with her communication, she was professional throughout the whole time we was renting. Any issues were dealt with promptly and professionally by all including the contractors. I would highly recommend renting a property from Elwell Taylor.

Lisa · 15 April 2026

★★★★★ 5/5

Google

My experience with Elwell Taylor is nothing short of fantastic. Everyone was highly professional in their delivery most especially Joanne and Hannah respectively. I will certainly consult them for future property needs.

Olakanmi · 16 December 2025

★★★★★ 1/5

Google

I am extremely DISAPPOINTED! They forced themselves In the flat without my permission! I feel violated! Helen lied to my son that I gave her access. Then she lied again that I rescheduled! By the way I am a foreigner but I am working in the property industry and I know my rights as a tenant. Plus they dont even speak to each other so they are blaming someone else for their mistakes. Helen is the most rude and horrible person I have ever met. Please note that I used to be a property manager and I know the process!!!NegativeResponsiveness, Quality, Professionalism, Value

Nadia · 15 June 2023

★★★★★ 5/5

Google

We had a really positive experience working with Joanne at Elwell Taylor. She provided a professional yet friendly service and communicated clearly throughout the entire process, from the initial viewing to finding and vetting tenants. Everything felt organised and well-managed, and having one consistent point of contact made the whole experience much easier. We would happily recommend Elwell Taylor to anyone looking to let a property.

Rachel · 16 December 2025

★★★★★ 5/5

Google

Worked with this company for 2.5 years whilst we rented our house. Found them amazing to work with. So personable, quick to respond and get issues sorted, professional and efficient. In particular, Hannah and Jo have been amazing to work with, we are really grateful for all of their hard work. Wouldn’t hesitate to recommend this estate agents to anyone. We rented for a number of years and dealt with many estate agents; Elwell Taylor have been the best by a mile. Thanks for everything! Amy and Jamie

Amy · 26 March 2026

★★★★★ 5/5

Google

In a plethora of estate agencies in Chelmsford I am fairly confident to advice Elwell Taylor to landlords and tenants. What makes the difference today in service providing companies is the attention to customers: managing customers' experience and develop a positive customer experience response is the focus culture of Elwell Taylor. Customer satisfaction and value is what you can expect from Elwell Taylor. I would like to thank Helen Hancy for her work, constant commitment and for ensuring us peace of mind and perfect project management at all times.

Samantha · 15 June 2020

★★★★★ 5/5

Google

I'm tenant of a property managed by Elwell Taylor in Chelmsford and I can't be more satisfied! Helen was and still is really helpful and understanding. My flight was REALLY delayed when I was supposed to move in but she was able to help me and give me keys even though it was late and her off hours. I was afraid that it will be a problem to sign a contract because I'm international but everything went well and Helen helped me a lot. Thank you and hope everything will be still so great in the future.

Anastázie · 15 June 2020

★★★★★ 5/5

Google

Helen and the team were extremely helpful through out my tenancy. I was moving across the country for my job and they helped me negotiate a a move date with the landlord, set up my billing by putting me in touch with the right people. They kept me up to date with any repair works to the communal areas and any issues we as tenants were having. When I then had to leave the property unexpectedly Helen and the team were really understanding and helpful to help me move out as quickly as possible. And help me sort out the extra fees in a simple manner. Really helpful and friendly team, would recommend them if you are looking to rent in Essex

Jem · 15 June 2020

★★★★★ 5/5

Google

We have been with Elwell Taylor for over 5 years. Its been an amazing journey could not fault there service. They provide a professional outstanding service. A massive thank you to Helen and Mr Elwell. As well as the other member's. A big thank you to there maintenance team who go above and beyond. To round it off as we could go on praising there service to us. They are very friendly and our little boys adore them to. Elwell Taylor are part of our family . Thank you guys keep up the smashing job you all do. Regards Mo and Rachel

Mohammed · 15 June 2020

★★★★★ 1/5

Google

The worst agent, I have ever dealt with, Tenant should be aware of AST contract as it is all about making money for this agent. The contract is a trap, please get your lawyer to review if possible-agent make up a lot of bespoke clauses that is geared at making more money for them. Prospective tenant should please take as many pictures of property before agreeing to contract, trust me, they'd hit you with all sorts to avoid paying security deposit when vacating the property. The staff are rude, most especially Helen, who can be really condescending most times. Unnecessary charges and visits to the property, even after you pay a security deposit. You'd be lucky to get your deposit back even if the property was let out in a bad state by the agent. The agent does not deserve the 1 star rating given, pity there is nothing below 1 star..... I hear you Adam and I have read your response, find below my response to your response: It is true my tenancy was suppose to end in 2019: when I signed my 1st contract I insisted on a Breakout clause, which you took out in subsequent contracts without my say so. You informed me of other changes to my contract prior to sending out the contract but not of the breakout clause. I only found you’ve taken this out when I decided I wanted to leave. Yes true the property was brand new when I moved in , it was all covered in dust from all the internal fittings works carried out and the toilet was not even cleaned. I sent pictures together with list of all the snags when I took possession but nothing was done about it. It is very untrue of you saying the property was not cleaned, I paid for a professionally cleaner to to do the cleaning, but your company was not happy with the cleaning as you insisted I use the cleaning company recommended by Elwell Taylor to do the work. The said cleaning company was charging a arm and a leg and even the audacity to tell me I have to use them if I don’t want to be charged twice, I decided to use another cleaning company. I was subsequently charged double to get your cleaner back in to the property to do the cleaning- I have insisted on the after-photos be sent. About the tenant deposit, your company only took out an insurance on tenant’s deposits hence your reluctance in releasing the full tenant’s deposit- I shall be challenging the unfair charges if I don’t get the after photos requested.

A · 16 June 2019

★★★★★ 5/5

Google

A huge thank you to Helen, who handled my first buyer nerves with patience and grace. Over the past couple of weeks I've dealt with a number of real estate agents, but Helen really stood out as someone that's candid, honest and a great listener. I've not found my dream home yet, but working with someone like Helen, I feel confident that I will.

Angelica · 15 June 2022

★★★★★ 5/5

Google

Thank you to the entire Elwell Taylor team for making our experience in living in one of your properties enjoyable, safe and conducive. My family is totally impressed by your professionalism, excellence, fairness and kindness. Keep up the good work!

Mojisola · 16 December 2025

★★★★★ 5/5

Google

Miss Joanne Gilbey and Miss Hannah Collard of Elwell Taylor were exceptionally helpful, going above and beyond to help us find a suitable family home. All correspondence and requirements were communicated in a timely and professional manner …

Jibran · 16 December 2025

★★★★★ 5/5

Google

Cannot recommend them enough! Joanne is amazing! She showed us around a property and has assisted us all the way up to moving in. It was our first time moving and she made every effort to make the process as easy and exciting as possible; she really made our experience - Hannah in the office is great too she has been so helpful and deals with everything incredibly fast. They really do care about their clients which can be so rare!

Georgia · 15 June 2023

★★★★★ 5/5

Google

We rent out a four bedroom detached house in Brentwood and towards the end of the tenancy the tenant became quite difficult, We were managing the property ourselves which in hind sight might not have been the best idea. When we finally got the property back in our possession there were still a lot of the tenants items in the house, the property had quite a lot of damage and no cleaning had been done, I was extremely stressed so contacted Elwell Taylor for professional help. Helen then became the contact for the tenant and she negotiated the costs of cleaning and repairs. She also arranged for decorators, cleaners, new inventory, electrical certificate and new appliances to be fitted in the kitchen whilst making sure that we was not out of pocket. Helen and her team found us a new tenant and referenced them for us and they are now living happily in our house. Thank you Helen for all your hard work and professional approach to a difficult situation and to your team for finding us a great new tenant quickly and efficiently

Nerissa · 15 June 2023

★★★★★ 5/5

Google

All the staff at Elwell Taylor made the whole process of renting my first property so easy and could not have been more helpful from day one. Joanne Gilbey in particular answered any queries I had quickly and clearly and made the move very easy and quick. Elwell Taylor have continue to provide me with help and advice throughout my current tenancy. Thank you all, particularly Joanne!

Alison · 15 June 2020

★★★★★ 5/5

Google

I have been working with Elwell Taylor for several months, and the experience has been excellent throughout. The team is highly professional, well organised, and always a pleasure to deal with. …

James · 16 December 2025

★★★★★ 5/5

Google

We recently rented our home through Elwell Taylor and had a fantastic experience. From the very first viewing with Hannah, everything was smooth and straightforward. The team was always prompt in responding to our questions, polite, and …

Adriana · 16 October 2025

★★★★★ 1/5

Google

I have called serval times to book an appointment to view the property they have for sale every time I called they said no one is available from commercial team some one will call me back now it’s been 3 weeks no one has called back yet. …

Nabeel · 16 April 2025