Trusted Agent profile · Chelmsford
Verified
★★★★★
1,344 reviews across 2 platforms
2 Tindal Square, Chelmsford, CM1 1EH, CM1 1EH
Balgores's office in Chelmsford, at 2 Tindal Square, is rated 4.7 out of 5 across 1,344 reviews on two platforms, including 598 Google reviews rated 4.8.
Every review we hold for the Chelmsford office, from every platform, shown as written. First names only.
5/5
GoogleI have been blown away with how helpful and accommodating Ben has been throughout my renting process. He has gone above and beyond to assist wherever he can to make the process smooth. Thank you
Good afternoon, Thank you for letting us know about your recent experience with Chelmsford branch. … More
5/5
GoogleI’ve worked with Ron in the industry and he is conscientious and a genuine professional.
Thank you, Will. We appreciate you taking the time to share your experience working with Ron. It’s great to hear his conscientiousness and professionalism stood out. Your recommendation means a lot to our team.
5/5
TrustpilotRoss Burton
Ross Burton from Balgores lane has gone out of his way to communicate with us on the sale of my mums property, even checking on the property after mum moved out. Highly recommended Thank you Ross and his team making this a less stressful journey.
5/5
TrustpilotBest letting Experience
"I had the pleasure of working with Nikola at Balgores Letting in Dagenham, and I couldn’t be happier with the experience! She was super helpful and provided quick, professional assistance with the rental market appraisal of my property. Nikola’s knowledge of the local market was spot on, and she made everything so easy and stress-free. I really appreciated how prompt and friendly she was throughout the process. I highly recommend Nikola and the team at Balgores Letting if you’re looking for expert advice and great service in the Dagenham area!"
5/5
GoogleThe team was friendly, professional, and efficient throughout the entire process. Communication was excellent, and they kept us informed every step of the way. They were always quick to respond to any questions and made everything straightforward. I would happily recommend this agency to others.
Hi Ei, Thank you for your kind feedback. We’re delighted to hear that the Chelmsford estate agent team provided friendly, professional support and kept you well informed throughout your journey. It’s wonderful to know that their clear communication and expert property guidance helped make the moving process straightforward. We truly appreciate your recommendation and your support. Kind Regards, Balgores Chelmsford
1/5
GoogleMy mum enquired multiple times about a property being marketed by Balgores in Chelmsford and repeatedly tried to arrange a viewing. On several occasions, we were told that the property had already been sold and that viewings were no longer available. However, despite being told this, the property continued to appear on major property websites for weeks afterwards. More recently, we even received an automated email notification advising that the asking price had been reduced from £450,000 to £425,000, which suggests the property remained on the market the entire time. This has been extremely frustrating and disappointing. Had we been told that an offer had been accepted or that the property was still available but subject to negotiations, we would have understood. Instead, we were repeatedly informed that it had been sold, which appears inconsistent with the fact that it remained advertised and has since had a price reduction. My mother was a genuine buyer with the financial means to proceed and made multiple enquiries, yet she was never given a fair opportunity to view the property. The lack of clear and accurate communication left us feeling dismissed and undervalued as prospective purchasers. Based on our experience, customer service and communication fell well below the standard we would expect from a professional estate agent.
5/5
GoogleRon was so helpful and supportive when I was selling my home. He kept in contact where previous estate agent failed to ring or email me and I would definitely choose him again.
Thank you for your wonderful feedback, Linda! We're thrilled to hear that Ron provided you with the support and communication you needed during your home selling process. Your satisfaction means a lot to us, and we look forward to assisting you again in the future.
5/5
GoogleFrom start to finish, they were professional, knowledgeable, and incredibly helpful. Ben who is our agent, listened to my needs and helped me find the perfect property. Ben was always available to answer questions and made the entire process smooth and stress-free. I highly recommend them!
Good afternoon, Thanks for your lovely review. We're thrilled to hear that Ben provided such an professional and knowledgeable … More
5/5
TrustpilotA brilliant company to work with
A brilliant company to work with, that go above and beyond to help resolve problems for the best outcome. I had huge issues with my property but their patience and guidance resulted in a positive outcome. They are extremely honest, professional and very knowledgeable. I cannot thank Andrew Perry enough!! Thank you so much, to you & your team, I will always be grateful!
5/5
GoogleBalgores we're really helpful and responsive from the initial offer stage to getting it over the line at exchange. Thanks to both Ellie and Sam for all hard work support in the last few months. Looking forward to moving in!
Hi Liz, Thank you for your wonderful feedback. We’re delighted to hear that Ellie and Sam provided such dedicated property sale support from your offer through to exchange. It’s great to know their communication and expert property guidance helped keep your moving process on track. We truly appreciate your kind words about the Chelmsford estate agent team and wish you every happiness in your new home. Kind Regards, Balgores Chelmsford
5/5
GoogleBen was very efficient & communicative as I started to rent a property with Balgores. The whole process was made clear and any questions were answered swiftly. Would recommend
Afternoon, Thanks for your review, we're delighted you're happy with our service. It's great to hear that you feel our agents have been efficient & communicative. … More
1/5
TrustpilotLack of Transparency and a Very Stressful Buying Experience
My experience during this property transaction was unfortunately far more stressful and difficult than it should have been and ultimately the seller withdrew from the sale after 6 months of trying to close. In hindsight, I believe it was a mistake to proceed with a property connected to one of the directors of Balgores. To be fair, the potential conflict of interest was disclosed early on, however as the transaction progressed, many of the decisions and communication felt significantly more favourable towards the seller than balanced between both parties. One of the biggest issues was around completion timelines. We were actively working towards a much earlier completion date, initially targeting October/November, partly because we wanted our children settled into their new schools as early as possible in the academic year. However, towards the end of October, we were suddenly informed that the sellers now wanted completion pushed back to the end of January, which caused major disruption and stress across the entire chain. At the time, Balgores attempted to reassure us that this was normal and acceptable within property transactions. However, during the later appeal process, the seller informed that the January completion requirement had allegedly been known to Balgores from the very beginning (June), but this information was only communicated to us at the end of October. Had we known this upfront, we would have approached the purchase very differently. As a buyer, it became extremely frustrating trying to manage mortgage timelines, expiry risks, chain pressures, ongoing legal costs, and constant uncertainty while also chasing updates and clarity. Although some individuals involved were polite and responsive at times, the overall process became emotionally draining and significantly more complicated than it needed to be. I was left feeling that key concerns, timelines, and risks were not handled with the level of transparency and balance buyers would reasonably expect. My advice to anyone entering a property transaction would be: * Get everything confirmed in writing. * Ask detailed questions as early as possible. * Independently verify important information rather than relying on assumptions. Again, in writing. * Stay very closely involved throughout the process. * Carefully review any Gazeal agreement before signing, as in my experience it appears heavily weighted towards the seller side. (I have written a separate review regarding Gazeal specifically.) Buying and selling property is already stressful enough, and unfortunately this experience added considerably to that stress. I have since submitted a formal complaint to better understand whether there was any wrongdoing or failure in how the transaction was handled by Balgores. I will wait to see the response and will update this review accordingly based on the outcome and feedback received.
5/5
GoogleBalgores was the second agent we engaged after a rocky start with another agent. They were unstoppable in finding the right buyer for us, as we were in a complex new-build onward chain meaning there’d be a wait for our house which resulted …
Hi Stephanie, Thank you for your thoughtful feedback. We're delighted to hear that the … More
5/5
GoogleAmazing! From start to finish, Ben was incredibly professional, friendly, and attentive, responding even outside office hours. Thanks to Ben, the experience of renting was very easy and stress-free. He went above and beyond, can’t thank enough. Thank you for your exceptional service!
Good afternoon, Our goal is to help our customers through what can be a stressful time. We're happy to hear that you had a great experience with us. … More
5/5
GoogleThe best customer service because of Jody Manno Balgores letting tick all the boxes for an excellent service. looking for a flat to rent and dealing with other letting agents that never called back or email back was frustrating.Then I found …
Hi Dee, Thank you for taking the time to share your experience. We're delighted to hear … More
5/5
GoogleAll made very easy, great communication through whichever method suited me most. Painless process and very happy with everyone I've spoken to at Balgores. …
Hi Charlie, Thanks for leaving us such positive feedback. We're thrilled to hear you had a great experience with us, and will pass your kind words on to Ben. … More
5/5
GoogleHave had an excellent service as a Landlord from all Balgores staff in particular Daniel Lawrence who's been very professional and prompt in resolving any issues.
Good afternoon, Thank you for your glowing feedback following your recent experience with Daniel and the team. We'll be sure to pass this message on. … More
5/5
GoogleI would just like to say thankyou so much Ron for your time at the weekend , especially when we are so undecided what we want . As someone in sales it’s refreshing to meet another sales person that isn’t pushy …. Oh and the Mrs said thanks for coffee .
Thanks so much for the kind words, Marc. Ron enjoyed meeting you both and is glad he could help while keeping things low-pressure. We're pleased Mrs. liked the coffee. If you need more information or want to explore options further, just give us a call or drop by.
5/5
GoogleI've had a great experience with my letting agent, Ben is very professional and responsive, and always helpful. The process has been smooth so far and any queries were dealt with quickly and efficiently.
Good morning, We are delighted to hear about your experience with Ben at our Chelmsford … More
5/5
GoogleBen was great and led me through the process seamlessly. I was kept up to date on a regular basis and he was always available to answer questions. I was in my new home within a few weeks!
Good afternoon, Thanks for leaving us such a lovely review, we really appreciate it. We're happy to hear that Ben and our team provided you with an excellent … More
5/5
GoogleBen has been a pleasure to work with so far. And has a fast reaction speed. I expect this level of service to continue.
Good afternoon, Thank you for your kind words about Ben. … More
5/5
TrustpilotFantastic experience with Balgores an exceptional firm of estate agents who go the extra half mile.d
We had remained in our fabulous property for 29 years, but we were now starting a new chapter of our lives. Balgores were absolutely magnificent, from Connor who helped us sell our property to the backroom staff. We would especially like to pick out Donna who every step of the way, was absolutely fantastic and guided us through the maze of selling up to exchange of contracts and completion date, she was a star. We would also like to thank Teddy for scanning all our key documents and he sent them onto us, which saved us a lot of time. All in all, we can only say that the whole Balgores team were exceptional, so a big thank you to everyone.
5/5
GoogleHad the pleasure of renting through the Chelmsford branch, really professional with that added personal touch, any problems it's easy to communicate with them, especially Jody who has helped with any issues that have popped up, 5*
Good morning, Thank your for your five star rating, and such a lovely review. We're thrilled to hear that Jody provided such a professional experience, with … More
5/5
TrustpilotPeter was great!
I was recommended to use Peter as my Mortgage Advisor and would recommend on to other! Peter was nothing but helpful, informative & on the ball. There was never a question he didn’t have an answer for and simply made me feel at ease throughout my whole buying process. I’m sure he advised me on more than what his job description holds but nothing was a problem for him. Couldn’t have asked for anything more!!
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